FISH! The Organisational Culture Training Course

Are you looking for a practical, fun and proven team building course that can transform your entire organisational culture? Then FISH! is the solution!

The PD Training FISH! The Organisational Cultures training program will help your company adopt remarkable, proven practices that profoundly improve morale & relationships.

The FISH! philosophy has revolutionised company culture and team building around the planet.

This dynamic and highly valuable training course is now available Australia-wide including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra and Parramatta.

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Your Learning Outcomes

FISH! has been called an antidote to cynicism, depression, burnout and anger. Our clients are using it for nearly every issue facing business today: leadership, orientation, teamwork, retention, creativity, customer service, quality improvement, change — anything involving human interaction.

By the end of this course, participants will:

  • develop a shared vision of how to serve customers, internal and external
  • clarify common values of how to treat each other
  • recognise new opportunities to make a positive difference for others
  • become more proactive in creating a more effective environment
Duration: 1.0 day course Live Online Experts


FISH! The Organisational Culture Training Course Reviews:

"The course delivered everything I hoped that it might in a very engaging manner. Very well done!"


"When FISH! made the rounds at our office it practically created a feeding frenzy. Everyone wanted to see it - and see it - and see it! This film is so much FUN to watch, and the message is so IMPORTANT to hear, that I carry it with me wherever I go."

-Ken Blanchard
co-author of The One Minute Manager


"Great food for thought and an opportunity to meet and work with other staff members in a different environment."

-Benowa State High School


"The course delivered everything I hoped that it might in a very engaging manner. Very well done!"

-Benowa State High School


"I and the people I had at my table thoroughly enjoyed our training and the interaction with other staff brought a feeling of camaraderie to staff we usually don't deal with on a daily basis. Our trainer was fabulous."

-Benowa State High School


"The opportunity to collaborate with other members of the school staff that I never come across in my daily working life or outside. Also the opportunity to share ideas and confirm that I am working in a positive environment."


"Great training! The trainer was well versed in the content and very humorous."

-Gailes Community Care Unit West Moreton Hospital & Health Services


"Uplifting spirits and viewpoints."

-Lake Maintenance


"Choose your attitude Either Be Grumpy all day and create a bad environment, or Choose to Be Happy and make the working environment positive."

"After completion of this training, I have noticed that my fellow staff members are cheerful and positive in their attitudes at work."

-Horsham Sports and Community Club


"The Fish Philosophy training is very usefull to us who works in hospitality because it creates good vibes among colleagues and customers, which creates harmony in the busy and sometimes chaotic work environment."

-Horsham Sports and Community Club

More happy clients 

Download Course Outline (PDF)

The FISH! for Organisational Cultures training course is a one-day workshop that empowers all your teams to embrace the FISH! Philosophy and build a highly effective customer service culture across all departments within your organisation. By allowing your staff to attend the course, you will begin the process of building a high-performance customer service culture across all your teams.

Course Outline for FISH! The Organisational Culture Training Course

Topic 1
  • The four FISH! practices
Topic 2
Practice 1: BE THERE

Be there builds relationships by:

  • Being fully present
  • Listening to understand, not just reply
  • Taking action based on awareness
Topic 3
Practice 2: PLAY

Play encourages creativity and fun through:

  • Curiosity
  • Freedom to innovate
  • Freedom to be you
  • Trust and the playing field - setting the boundaries
  • Creating an environment of play
Topic 4
Practice 3: MAKE THEIR DAY

Make their day reminds us to serve by:

  • Learning to value and recognise people
  • Learning to be genuinely selfless
  • Learning to be aware
Topic 5

Choosing your attitude helps you to:

  • Practice to become aware
  • Make a conscious choice
  • Live in alignment with your intentions
Topic 6
Taking a closer look
  • Assess how the organisation is living each of the practices
Topic 7
How well do I live the practices?
  • Short test on how you live the four practices
Topic 8
Top of mind issues/team solutions
  • Identify a list of top of mind issues
  • Identify ways to address these issues
Topic 9
Action planning
  • Identify tangible goals that impact others
  • Learn to put in place accountability measures to improve success
Topic 10
Want to form a habit?
Creating a 21 day habit forming calendar
Topic 11
Your life title
Topic 12
Beyond the workplace self-survey
  • Looking at how you live the four practices in life
Topic 13
What's possible now?
  • Finding the limitless possibilities with the four practices


In-House Training - We’ll focus on what matters most to you and tailor to your context

Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

PDT Training Management Centre Logo

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.
Bite Size learning that people love
Not exactly what you needed? Try other courses in the Culture Change Courses Category