Inter-Cultural Communication Skills

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Having effective communication skills is a must in any position, in any business. The ability to navigate through dealings with clients and colleagues across cultural lines opens doors in the business world.

In this interactive workshop, participants will learn the secrets of communicating across cultures including building personal credibility, improving listening skills, reading non-verbal cues, participating in business meetings, positioning your company, giving feedback, negotiating, resolving problems and more.

Combining short lectures, case studies, role-plays and group discussion, this course will provide participants with strategies to communicate and conduct business effectively across cultures.

Learning Outcomes
Course Outline
  • Learning Outcomes - Inter-Cultural Communication Skills

    By the end of this training, participants will have learned how to:

    • Examine the differences between cultures
    • Identify methods of communicating effectively and appropriately with people from different cultures
    • Identify methods of cultivating trust and building business relationships
    • Describe cultural differences in business protocol
    • Identify methods for creating high-performing, cross-cultural teams
    • Describe strategies for conducting successful multicultural negotiations
    • Explore ways of effectively resolving conflict in other cultures
    Duration: 1 day course


    Inter-Cultural Communication Skills Reviews:

    "James' professionalism and warmth in the lead up to organising the event, and his skills in engagement with the group were exceptional. He is one of those rare people whose skills are their passion, and who leave a lasting impact on those with whom he confers."

    "James' workshop was detailed yet to the point, covered all essential areas and knowledge in a creative and engaging way. Feedback at the end of the workshop saw James obtain an exceptional rating of 4.9 (average out of all attendees) out of 5. I would highly recommend James as a facilitator for corporate workshops and/or training."

    -Matthew Garratt, Owner, Get Zouing

    "Jame's professionalism and warmth in the lead up to organising the event, and his skills in engagement with the group were exceptional. He is one of those rare people whose skills are their passion, and who leave a lasting impact on those with whom he confers. I would highly recommend James as a skillful and engaging presenter on high-level communication."

    -Alycia Moore, Industrial Chemist, Transpacific Industries

    "James was an amazing trainer. He made sure to engage with everyone in the group and it appeared as though he was able to adjust his course on the fly to meet the demands of the group. I found his experiences to be extremely relevant to the learning material. I enjoyed our session yesterday and would recommend everyone go through something similar."

    -Transpacific Industries Pty Ltd

    "I found the course very interesting, and feel that providing us with the actual course screen shots as shown during the course would be very helpfull as a review option...otherwise, very well received and well presented."

    -Transpacific Industries Pty Ltd

    "This was much better than I though that it might be. James really got the group involved in the topic and structured the day well."

    "The PD & James were excellent. The course was well structured;interesting & engaging activities really enjoyed it!"

    -Challenger Institute of Technology

    More happy clients

  • Course Outline - Inter-Cultural Communication Skills

    Download Inter-Cultural Communication Skills Outline


    Suitable for all employees—particularly executives working with international clients or business partners, and anyone who is a member of a culturally diverse team


    Inter-Cultural Communication Skills - Lesson 1
    • Importance of global thinking in today’s business environment
    • What is inter-cultural intelligence?
    Inter-Cultural Communication Skills - Lesson 2
    Cultural Self-awareness
    • Patterns, perception and reality
    • Personality attributes or cultural behaviour?
    • Using the Leading Dimensions Profile to assess personality characteristics
    • Profile of a cultural critic versus a cultural learner
    • Developing inter-cultural intelligence
    Inter-Cultural Communication Skills - Lesson 3
    Inter-cultural Communication
    • Defining culture: cultural practices, attitudes, cultural norms and values, and cultural beliefs
    • Inter-cultural intelligence and emotional intelligence
    • Using emotional intelligence to increase awareness of ourselves and others in communication
    • Being an attentive listener
    • Registering non-verbal cues
    • Communicating with non-native English speakers
    Inter-Cultural Communication Skills - Lesson 4
    Understanding Other Cultures
    • Understanding cultural drivers, motivators and de-motivators using Three Colours of Worldview
    • Understanding your own cultural beliefs using the Three Colours of Worldview assessment
    • Analysing people, groups, systems and the environment through the 12 Dimensions of Culture
      • How we communicate
      • How we see ourselves
      • How we form relationships
      • Our preference for formal/informal
      • How we express our feelings
      • How we see the future
      • How we invest for growth
      • How we make decisions
      • How we plan our time
      • How we include others
      • How we view status and position
      • How we see our destiny
    Inter-Cultural Communication Skills - Lesson 5
    Inter-cultural Business Strategies
    • Building trust and relationships
    • Leading culturally diverse teams
    • Business meetings
    •  Positioning your company
    • Inter-cultural negotiation and problem solving

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
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Inter-Cultural Communication Skills Training
4.85 out of 5 from 62 responses
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