Inter-Cultural Communication Skills Training

Having effective communication skills is a must in any position, in any business. The ability to navigate through dealings with clients and colleagues across cultural lines opens doors in the business world.

In this interactive workshop, participants will learn the secrets of communicating across cultures including building personal credibility, improving listening skills, reading non-verbal cues, participating in business meetings, positioning your company, giving feedback, negotiating, resolving problems and more.

Combining short lectures, case studies, role-plays and group discussion, this course will provide participants with strategies to communicate and conduct business effectively across cultures.

Inter-Cultural Communication Skills Training
Training courses for Business Communication
Course name Length Outline Next class
Active Listening Training - The secret of great communicators! 0.5 day course View schedule
Business Etiquette Training 1.0 day course View schedule
Communication Skills Training 1.0 day course 25 July
Conflict Resolution Training 1.0 day course 21 June
Creative Problem Solving Training 1.0 day course 19 June
Email Etiquette Training 1.0 day course 8 July
Meeting Management Training 1.0 day course View schedule
Negotiation Training 1.0 day course 24 July
Presentation Skills Training 2.0 day course 19 August
Professional Telephone Skills 1.0 day course 4 July
Public Speaking Training Course 1.0 day course 19 August
Emotional Intelligence (EQ) Training 1.0 day course 7 June
Writing Winning Proposals Training 1.0 day course View schedule
Body Language Training 1.0 day course 25 July
Minute-Taking Training 1.0 day course 3 June
Managing Difficult Conversations Training 1.0 day course View schedule
Team Communication Training 0.5 day course View schedule
Delivering Constructive Criticism Training 1.0 day course View schedule
Business Process Management 2.0 day course View schedule
Inter-Cultural Communication Skills Training 1.0 day course View schedule
Leading Diversity and Inclusion 1.0 day course View schedule
Business Writing for the Digital Era 1.0 day course View schedule
Business Writing Essentials for the Modern Workplace 1.0 day course 28 June
Email Etiquette Training - 3hours 0.5 day course 8 July
Body Language Training - 3hours 0.5 day course 25 July
Active Listening Training - The secret of great communicators! - 3 hours 0.5 day course 26 June
Crucial Conversations 1.0 day course 3 July
Crucial Conversations - 3hours 0.5 day course View schedule

4.855 out of 5 from 62 responses

Your Learning Outcomes

By the end of this training, participants will have learned how to:

  • Examine the differences between cultures
  • Identify methods of communicating effectively and appropriately with people from different cultures
  • Identify methods of cultivating trust and building business relationships
  • Describe cultural differences in business protocol
  • Identify methods for creating high-performing, cross-cultural teams
  • Describe strategies for conducting successful multicultural negotiations
  • Explore ways of effectively resolving conflict in other cultures
Duration: 1.0 day course Live Online Experts


Inter-Cultural Communication Skills Training Reviews:

"James' professionalism and warmth in the lead up to organising the event, and his skills in engagement with the group were exceptional. He is one of those rare people whose skills are their passion, and who leave a lasting impact on those with whom he confers."

"James' workshop was detailed yet to the point, covered all essential areas and knowledge in a creative and engaging way. Feedback at the end of the workshop saw James obtain an exceptional rating of 4.9 (average out of all attendees) out of 5. I would highly recommend James as a facilitator for corporate workshops and/or training."

-Matthew Garratt, Owner, Get Zouing

"Jame's professionalism and warmth in the lead up to organising the event, and his skills in engagement with the group were exceptional. He is one of those rare people whose skills are their passion, and who leave a lasting impact on those with whom he confers. I would highly recommend James as a skillful and engaging presenter on high-level communication."

-Alycia Moore, Industrial Chemist, Transpacific Industries

"James was an amazing trainer. He made sure to engage with everyone in the group and it appeared as though he was able to adjust his course on the fly to meet the demands of the group. I found his experiences to be extremely relevant to the learning material. I enjoyed our session yesterday and would recommend everyone go through something similar."

-Transpacific Industries Pty Ltd

"I found the course very interesting, and feel that providing us with the actual course screen shots as shown during the course would be very helpfull as a review option...otherwise, very well received and well presented."

-Transpacific Industries Pty Ltd

"This was much better than I though that it might be. James really got the group involved in the topic and structured the day well."

"The PD & James were excellent. The course was well structured;interesting & engaging activities really enjoyed it!"

-Challenger Institute of Technology

More happy clients

Download Course Outline (PDF)

Suitable for all employees—particularly executives working with international clients or business partners, and anyone who is a member of a culturally diverse team


Course Outline for Inter-Cultural Communication Skills Training

Topic 1
  • Importance of global thinking in today’s business environment
  • What is inter-cultural intelligence?
Topic 2
Cultural Self-awareness
  • Patterns, perception and reality
  • Personality attributes or cultural behaviour?
  • Using the Leading Dimensions Profile to assess personality characteristics
  • Profile of a cultural critic versus a cultural learner
  • Developing inter-cultural intelligence
Topic 3
Inter-cultural Communication
  • Defining culture: cultural practices, attitudes, cultural norms and values, and cultural beliefs
  • Inter-cultural intelligence and emotional intelligence
  • Using emotional intelligence to increase awareness of ourselves and others in communication
  • Being an attentive listener
  • Registering non-verbal cues
  • Communicating with non-native English speakers
Topic 4
Understanding Other Cultures
  • Understanding cultural drivers, motivators and de-motivators using Three Colours of Worldview
  • Understanding your own cultural beliefs using the Three Colours of Worldview assessment
  • Analysing people, groups, systems and the environment through the 12 Dimensions of Culture
    • How we communicate
    • How we see ourselves
    • How we form relationships
    • Our preference for formal/informal
    • How we express our feelings
    • How we see the future
    • How we invest for growth
    • How we make decisions
    • How we plan our time
    • How we include others
    • How we view status and position
    • How we see our destiny
Topic 5
Inter-cultural Business Strategies
  • Building trust and relationships
  • Leading culturally diverse teams
  • Business meetings
  •  Positioning your company
  • Inter-cultural negotiation and problem solving

In-House Training - We’ll focus on what matters most to you and tailor to your context

Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

PDT Training Management Centre Logo

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.
Bite Size learning that people love
Not exactly what you needed? Try other courses in the Business Communication Courses Category