Inter-Cultural Communication Skills Training Course
Having effective communication skills is a must in any position, in any business. The ability to navigate through dealings with clients and colleagues across cultural lines opens doors in the business world.
In this interactive workshop, participants will learn the secrets of communicating across cultures including building personal credibility, improving listening skills, reading non-verbal cues, participating in business meetings, positioning your company, giving feedback, negotiating, resolving problems and more.
Combining short lectures, case studies, role-plays and group discussion, this course will provide participants with strategies to communicate and conduct business effectively across cultures.
By the end of this training, participants will have learned how to:
"James' professionalism and warmth in the lead up to organising the event, and his skills in engagement with the group were exceptional. He is one of those rare people whose skills are their passion, and who leave a lasting impact on those with whom he confers."
"James' workshop was detailed yet to the point, covered all essential areas and knowledge in a creative and engaging way. Feedback at the end of the workshop saw James obtain an exceptional rating of 4.9 (average out of all attendees) out of 5. I would highly recommend James as a facilitator for corporate workshops and/or training."
-Matthew Garratt, Owner, Get Zouing
"Jame's professionalism and warmth in the lead up to organising the event, and his skills in engagement with the group were exceptional. He is one of those rare people whose skills are their passion, and who leave a lasting impact on those with whom he confers. I would highly recommend James as a skillful and engaging presenter on high-level communication."
-Alycia Moore, Industrial Chemist, Transpacific Industries
"James was an amazing trainer. He made sure to engage with everyone in the group and it appeared as though he was able to adjust his course on the fly to meet the demands of the group. I found his experiences to be extremely relevant to the learning material. I enjoyed our session yesterday and would recommend everyone go through something similar."
-Transpacific Industries Pty Ltd
"I found the course very interesting, and feel that providing us with the actual course screen shots as shown during the course would be very helpfull as a review option...otherwise, very well received and well presented."
-Transpacific Industries Pty Ltd
"This was much better than I though that it might be. James really got the group involved in the topic and structured the day well."
"The PD & James were excellent. The course was well structured;interesting & engaging activities really enjoyed it!"
-Challenger Institute of Technology
More happy clients
Download Inter-Cultural Communication Skills Training Course Outline
Suitable for all employees—particularly executives working with international clients or business partners, and anyone who is a member of a culturally diverse team
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Inter-Cultural Communication Skills - Lesson 1
Introduction
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Inter-Cultural Communication Skills - Lesson 2
Cultural Self-awareness
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Inter-Cultural Communication Skills - Lesson 3
Inter-cultural Communication
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Inter-Cultural Communication Skills - Lesson 4
Understanding Other Cultures
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Inter-Cultural Communication Skills - Lesson 5
Inter-cultural Business Strategies
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At your workplace
In our Training Rooms
In our Online Training Room
We provide the Trainng Management Centre which takes care of a heap of things before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you if you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
Pre course activity & chat with the trainer about personal learning goals
At the course conclusion participants are encouraged to add an action plan and select an accountability buddy
We welcome your participants for Refresher Training on our public classes at no cost for 12-months (subject to availability)
All made easy via our orgmenta participant app
Designed to be easy to use for Team Leaders, Managers, Trainers or other nominated Learning Champions these packs have 6 simple and quick activities to reinforce learning from the original course.
When you choose this option, we provide your nominated Learning Champions with a 3-hour session in how to run the activities so they have the resources and confidence to integrate these into your normal team meetings or as stand alone lunch 'n' learn sessions.
Make it Stick packs are available for all PDT Signature Series courses.
Our Trainers can come back onsite and run coaching and reinforcment sessions for your team members. These sessions are most commonly 90-minutes long, and are designed to help people share and collaborate, helping them gain insights and confidence to apply what they learned so you see value from the investment in training with a lasting change.
Our purpose is to deliver lasting impact, and we believe this is a powerful step in achieving lasting change, so to encourage you to give your people that extra opportunity to really see change, if you book a follow up session within 90-days of the original course date, we’ll come back onsite for 1/2 price.
Many of the 'aha' moments in courses can come from the increased awareness of ourselves and our colleagues, these come through the REACH Profiles that is integrated into many of our courses.
The insights lead us to better recognise our tendencies and strengths, understand how to be more mindful of adapting to the needs and preferences of our team and our customers.
The insights are put into practice by appreciating the benefits of our diversity and either learning to adapt or implementing a strengths-based management approach.
We have a great range of high quality products that can keep these impactful moments top of mind back in the workplace.
The REACH Team Visualizer/Reminder can be used in multiple ways in both training and in the office. When displayed in a high traffic area REACH will be kept top of mind. Below are guidelines for use of the REACH Team Visualizer / Reminder which is also in downloadable format.
The REACH Team Visualizer / Reminder comes in two sizes of A0 841 x 1189 mm and A1 594 x 841 mm and is made from a sturdy 5mm corflute.
REACH to my Team Visualizer / Reminder guidelines for use
REACH Cubes are designed to build empathy and grow an appreciation for thinking differently. They encourage productive and positive interactions in the workplace, workshop or personal development sessions. They can be used in any creative way to grow REACH and below we have provided two recommended activities for use. The REACH Cubes pack comes with 4 REACH Cubes one representing each REACH Quadrant. Each REACH Cube is 7.5 cm squared and are made from durable EVA Foam.
When people are participating in activities during REACH workshops, training or personal development sessions provide each participant with a REACH Cube and ask them to complete the activity or interaction Thinking and Behaving based on what REACH Cube was provided to them.
Are they the Advisor focused on detail and doing?
or a Coach focused on People and Action?
This brings a whole new level of empathy building and appreciation for the strength of thinking differently.
After REACH has been introduced using the REACH Training continue to keep REACH alive in the workplace by providing each person with a set of 4 REACH cubes to take back to their work space.
Personal REACH and the REACH of their colleagues can be grown by using these cubes on a regular basis with these great ideas:
Stack your REACH Cubes on your desk and on top of the stack place the cube that is reflecting your current REACH zone. Ensure that you have the side that says “Thanks for dropping by, right now I am in my __________ quadrant” facing outward so those approaching your work space know how you are feeling and acting at that current time. This is designed to help those around you recognise different behaviours/responses they may or may not receive from you based on the situation and REACH zone.
Use your REACH Cubes to be mindful of your interactions with others. Whilst interacting use the cubes to review your behaviours and actions. Take up the cube of the quadrant you currently feel you are in and review these sides: Think before I act: Is this what I need to be right now? Flip the cube over to the side of the profile overview and think about the style in which you are Communicating, Conflict-handling, Delegating etc. Is this what you need to be to REACH the person you are interacting with? If not find the REACH Cube that best suits the situation and maximises your REACH with that person and use the profile overview to help guide your interaction.
Download REACH Cubes Activity File
Learn to REACH Labels are a great low-cost substitute for the REACH Caps or REACH Cubes or the more physically interactive REACH Floor Mat. They work well in small and large team activities and can be used as a quick way to identify how others act and think through a different quadrant that is not theirs. They can learn to appreciate the different communication, conflict handling, delegating, planning and learning styles of others and through this increase their REACH.
The REACH Labels are made of a high quality fabric sticky labels that are designed to last all day training sessions.
These work well after training when stuck to people’s monitors or workstations.
View all of the REACH Training and reinforcement products Here
Download Inter-Cultural Communication Skills Training Course Outline