Leading Diversity and Inclusion

We all bring with us diverse perspectives, work experiences, life styles and cultures. As a source and driver of innovation, diversity and inclusion is a “big idea” in business and in society.

The concept of diversity encompasses acceptance and respect. It means understanding that each individual is unique, and recognising our individual differences. It means respect for and appreciation of differences in ethnicity, gender, age, national origin, disability, sexual orientation, education, and religion. Inclusion is a state of being valued, respected and supported. It’s about focusing on the needs of every individual and ensuring the right conditions are in place for each person to achieve his or her full potential. In simple terms, diversity is the mix; inclusion is getting the mix to work well together.

Leading Diversity and Inclusion addresses diversity and its benefits; discrimination in the workplace; the impact of bullying and harassment on victims; and the leader’s role in setting/maintaining standards and dealing with inappropriate behaviour.

The workshop introduces key concepts, tools and techniques to counter the effects of our “biases”, and to improve our ability to interpret and respond appropriately to the culturally defined behaviour of others. Participants will also be presented with practical strategies to help them build inclusive, effective teams in which each person can contribute to the best of their abilities.

Combining short lectures, self-assessment, case studies, role-plays and group discussion, this workshop has been designed for effective learning and knowledge transfer.

Leading Diversity and Inclusion
Training courses for Business Communication
Course name Length Outline Next class
Active Listening Training - The secret of great communicators! 0.5 day course View schedule
Business Etiquette Training 1.0 day course View schedule
Communication Skills Training 1.0 day course May 28
Conflict Resolution Training 1.0 day course June 21
Creative Problem Solving Training 1.0 day course April 22
Email Etiquette Training 1.0 day course July 8
Meeting Management Training 1.0 day course View schedule
Negotiation Training 1.0 day course May 7
Presentation Skills Training 2.0 day course May 13
Professional Telephone Skills 1.0 day course April 30
Public Speaking Training Course 1.0 day course May 13
Emotional Intelligence (EQ) Training 1.0 day course June 7
Writing Winning Proposals Training 1.0 day course View schedule
Body Language Training 1.0 day course May 28
Minute-Taking Training 1.0 day course June 3
Managing Difficult Conversations Training 1.0 day course View schedule
Team Communication Training 0.5 day course View schedule
Delivering Constructive Criticism Training 1.0 day course View schedule
Business Process Management 2.0 day course View schedule
Inter-Cultural Communication Skills Training 1.0 day course View schedule
Leading Diversity and Inclusion 1.0 day course View schedule
Business Writing for the Digital Era 1.0 day course View schedule
Business Writing Essentials for the Modern Workplace 1.0 day course May 8
Email Etiquette Training - 3hours 0.5 day course July 8
Body Language Training - 3hours 0.5 day course May 28
Active Listening Training - The secret of great communicators! - 3 hours 0.5 day course April 30

4.67 out of 5 from 24 responses

Your Learning Outcomes

By the end of this training, participants will have learned how to:

  • Define diversity and its benefits
  • Define bullying, harassment and discrimination—and understand the impact on the victim
  • Promote a culture which values peoples’ differences—and which challenges any threat to an individual’s dignity and well-being
  • Recognise our biases and how they prevent us from seeing others accurately
  • Identify methods to counter the effects of our biases
  • Identify methods to successfully interact with people from different cultures
  • Identify methods for creating effective, inclusive teams
Duration: 1.0 day course Live Online Experts


Leading Diversity and Inclusion Reviews:

"The instructor was well versed and knew his topic inside out. He was a pleasure to listen to."

Defence - Latchford Barracks

“ Trainer was Excellent and Knowledgeable in the subject. ”

-Hindmarsh Shire Council

“ The course was very good and gave me some tools to help me. ”

-Endeavour Energy

“ I was very impressed at how helpful the PD Training staff were while organising the training course. The confirmation and follow-up calls were much appreciated. ”

-Freshcare Ltd.

“ I enjoyed the course and found my attendance to be beneficial. ”

-ERM Power

“ I liked the structure of the course. Wasn't too formal. ”

-Browns Plains State School

More happy clients

Download Course Outline (PDF)

Participants will learn how use inter-cultural intelligence to cultivate trust and overcome communication barriers—and to implement practical strategies to develop and lead diverse, multicultural teams for improved business performance and results.  

Combining short lectures, self-assessment, case studies, role-plays and group discussion, this workshop has been designed for effective learning and knowledge transfer.  

Suitable for employees at all levels—and in particular, team leaders, managers and senior executives.

Course Outline for Leading Diversity and Inclusion

See the Live Online tab for the course outline for the live online course

Topic 1
Diversity Introduction
  • Diversity Defined
  • The Moral Case
  • The Business Case
Topic 2
Valuing diversity
  • Vision
  • Diversity policy
Topic 3
Bullying, harassment, victimisation and discrimination
  • Defining bullying, harassment, victimisation and discrimination
  • Bullying and harassment behaviours
  • Impact on the victim
  • Acceptable and unacceptable behaviour
Topic 4
Manager's leadership role
  • Manager’s role as leader
  • Setting and maintaining standards
  • Dealing with inappropriate behaviour
Topic 5
Resolving complaints informally
  • Appropriate situations to use
  • Conciliation
Topic 6
Developing Inter-Cultural Intelligence
  • Cultural Diversity in Australia
  • The Challenge of Managing Global Business Teams
Topic 7
Recognising and countering the effects of our biases
  • Patterns and perceptions
  • How biases prevent us from seeing others accurately
  • Countering the effects of our biases with emotional intelligence
  • Attentive listening
  • Non-verbal communication
Topic 8
Barriers to effective communication
  • Language
  • Personality
  • Culture
Topic 9
Understanding cultural beliefs and values
  • Understanding cultural drivers, motivators and de-motivators using Three Colours of Worldview©
  • Analysing people, groups, systems and the environment through the 12 Dimensions of Culture Assessment©
Topic 10
Leading effective, inclusive teams
  • Building trust
  • Mastering conflict
  • Achieving commitment
  • Embracing accountability
  • Focusing on results

In-House Training - We’ll focus on what matters most to you and tailor to your context

Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

PDT Training Management Centre Logo

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.
Bite Size learning that people love
Not exactly what you needed? Try other courses in the Business Communication Courses Category