We all bring with us diverse perspectives, work experiences, life styles and cultures. As a source and driver of innovation, diversity and inclusion is a “big idea” in business and in society.

The concept of diversity encompasses acceptance and respect. It means understanding that each individual is unique, and recognising our individual differences. It means respect for and appreciation of differences in ethnicity, gender, age, national origin, disability, sexual orientation, education, and religion. Inclusion is a state of being valued, respected and supported. It’s about focusing on the needs of every individual and ensuring the right conditions are in place for each person to achieve his or her full potential. In simple terms, diversity is the mix; inclusion is getting the mix to work well together.

Leading Diversity and Inclusion addresses diversity and its benefits; discrimination in the workplace; the impact of bullying and harassment on victims; and the leader’s role in setting/maintaining standards and dealing with inappropriate behaviour.

The workshop introduces key concepts, tools and techniques to counter the effects of our “biases”, and to improve our ability to interpret and respond appropriately to the culturally defined behaviour of others. Participants will also be presented with practical strategies to help them build inclusive, effective teams in which each person can contribute to the best of their abilities.

Combining short lectures, self-assessment, case studies, role-plays and group discussion, this workshop has been designed for effective learning and knowledge transfer.

Leading Diversity and Inclusion
Training courses for Business Communication
Course name Length Outline Next class
Active Listening Training - The secret of great communicators! 0.5 day course Course Outline PDF icon December 13
Business Etiquette Training 1.0 day course Course Outline PDF icon November 18
Business Writing Training - 2018 1.0 day course Course Outline PDF icon
Communication Skills Training 1.0 day course Course Outline PDF icon December 13
Conflict Resolution Training Course 1.0 day course Course Outline PDF icon December 9
Creative Problem Solving Training 1.0 day course Course Outline PDF icon November 22
Email Etiquette Training 1.0 day course Course Outline PDF icon November 18
Meeting Management Training 1.0 day course Course Outline PDF icon
Negotiation Training 1.0 day course Course Outline PDF icon November 18
Professional Telephone Skills 1.0 day course Course Outline PDF icon December 11
Public Speaking Training 1.0 day course Course Outline PDF icon January 20
Emotional Intelligence (EQ) Training Course 1.0 day course Course Outline PDF icon December 5
Writing Winning Proposals Training 1.0 day course Course Outline PDF icon
Communicating Across Cultures Training 0.5 day course Course Outline PDF icon
Body Language Training 1.0 day course Course Outline PDF icon November 22
Think on Your Feet® Training (2-days) 2.0 day course Course Outline PDF icon
Minute-Taking Training 1.0 day course Course Outline PDF icon December 19
Managing Difficult Conversations Training 1.0 day course Course Outline PDF icon
Team Communication Training 0.5 day course Course Outline PDF icon December 13
Delivering Constructive Criticism Training 1.0 day course Course Outline PDF icon November 29
Business Process Management 2.0 day course Course Outline PDF icon
Inter-Cultural Communication Skills Training 1.0 day course Course Outline PDF icon
Inter-Cultural Communication Skills Half Day 0.5 day course Course Outline PDF icon
Leading Diversity and Inclusion 1.0 day course Course Outline PDF icon
Business Writing for the Modern Workplace 1.0 day course Course Outline PDF icon November 18
Business Writing Essentials 1.0 day course Course Outline PDF icon February 4

Your Learning Outcomes
Leading Diversity and Inclusion

By the end of this training, participants will have learned how to:

  • Define diversity and its benefits
  • Define bullying, harassment and discrimination—and understand the impact on the victim
  • Promote a culture which values peoples’ differences—and which challenges any threat to an individual’s dignity and well-being
  • Recognise our biases and how they prevent us from seeing others accurately
  • Identify methods to counter the effects of our biases
  • Identify methods to successfully interact with people from different cultures
  • Identify methods for creating effective, inclusive teams
Duration: 1.0 day course



Reviews

Leading Diversity and Inclusion Reviews:

"The instructor was well versed and knew his topic inside out. He was a pleasure to listen to."

Defence - Latchford Barracks

“ Trainer was Excellent and Knowledgeable in the subject. ”

-Hindmarsh Shire Council


“ The course was very good and gave me some tools to help me. ”

-Endeavour Energy


“ I was very impressed at how helpful the PD Training staff were while organising the training course. The confirmation and follow-up calls were much appreciated. ”

-Freshcare Ltd.


“ I enjoyed the course and found my attendance to be beneficial. ”

-ERM Power



“ I liked the structure of the course. Wasn't too formal. ”

-Browns Plains State School


More happy clients




Course Outline
Leading Diversity and Inclusion

Download Leading Diversity and Inclusion Course Outline

Foreword:

Participants will learn how use inter-cultural intelligence to cultivate trust and overcome communication barriers—and to implement practical strategies to develop and lead diverse, multicultural teams for improved business performance and results.  

Combining short lectures, self-assessment, case studies, role-plays and group discussion, this workshop has been designed for effective learning and knowledge transfer.  

Suitable for employees at all levels—and in particular, team leaders, managers and senior executives.

Leading Diversity and Inclusion - Lesson 1
Diversity Introduction
  • Diversity Defined
  • The Moral Case
  • The Business Case
Leading Diversity and Inclusion - Lesson 2
Valuing diversity
  • Vision
  • Diversity policy
Leading Diversity and Inclusion - Lesson 3
Bullying, harassment, victimisation and discrimination
  • Defining bullying, harassment, victimisation and discrimination
  • Bullying and harassment behaviours
  • Impact on the victim
  • Acceptable and unacceptable behaviour
Leading Diversity and Inclusion - Lesson 4
Manager's leadership role
  • Manager’s role as leader
  • Setting and maintaining standards
  • Dealing with inappropriate behaviour
Leading Diversity and Inclusion - Lesson 5
Resolving complaints informally
  • Appropriate situations to use
  • Conciliation
Leading Diversity and Inclusion - Lesson 6
Developing Inter-Cultural Intelligence
  • Cultural Diversity in Australia
  • The Challenge of Managing Global Business Teams
Leading Diversity and Inclusion - Lesson 7
Recognising and countering the effects of our biases
  • Patterns and perceptions
  • How biases prevent us from seeing others accurately
  • Countering the effects of our biases with emotional intelligence
  • Attentive listening
  • Non-verbal communication
Leading Diversity and Inclusion - Lesson 8
Barriers to effective communication
  • Language
  • Personality
  • Culture
Leading Diversity and Inclusion - Lesson 9
Understanding cultural beliefs and values
  • Understanding cultural drivers, motivators and de-motivators using Three Colours of Worldview©
  • Analysing people, groups, systems and the environment through the 12 Dimensions of Culture Assessment©
Leading Diversity and Inclusion - Lesson 10
Leading effective, inclusive teams
  • Building trust
  • Mastering conflict
  • Achieving commitment
  • Embracing accountability
  • Focusing on results
 

In-House Training We’ll focus on what matters most to you and tailor to your context


Delivery Options for In-house training

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Trainng Management Centre which takes care of a heap of things before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Generates Sign in Sheet

(So you don’t have to)

Generates Branded Flyer

If you if you want to ‘promote’ internally

PDF’s of Certificates

(can be co-branded with your logo)

Collects and Reports feedback

(So you don’t have to)

Complete Results Dashboard

(including trainer insights)


What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Do you already have systems and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Embed Learning A great training course is only the beginning to lasting change.

To help you get lasting change from training we engage your participants

Before training

Pre course activity & chat with the trainer about personal learning goals

During training

At the course conclusion participants are encouraged to add an action plan and select an accountability buddy

After training

  • Participants can access course materials and extension content + more
  • If they picked an accountability buddy, they will have that meeting as well

We welcome your participants for Refresher Training on our public classes at no cost for 12-months (subject to availability)

All made easy via our orgmenta participant app

More ways we can help achieve lasting change include:

1. Make it Stick Packs - 6 months of 10-15 minute activities to run at meetings

Designed to be easy to use for Team Leaders, Managers, Trainers or other nominated Learning Champions these packs have 6 simple and quick activities to reinforce learning from the original course.

When you choose this option, we provide your nominated Learning Champions with a 3-hour session in how to run the activities so they have the resources and confidence to integrate these into your normal team meetings or as stand alone lunch 'n' learn sessions.

Make it Stick packs are available for all PDT Signature Series courses.

2. Follow-Up Coaching by our Trainers

Our Trainers can come back onsite and run coaching and reinforcment sessions for your team members. These sessions are most commonly 90-minutes long, and are designed to help people share and collaborate, helping them gain insights and confidence to apply what they learned so you see value from the investment in training with a lasting change.

Our purpose is to deliver lasting impact, and we believe this is a powerful step in achieving lasting change, so to encourage you to give your people that extra opportunity to really see change, if you book a follow up session within 90-days of the original course date, we’ll come back onsite for 1/2 price.

3. Physical Products - visual reminders to keep key concepts alive

Many of the 'aha' moments in courses can come from the increased awareness of ourselves and our colleagues, these come through the REACH Profiles that is integrated into many of our courses.

The insights lead us to better recognise our tendencies and strengths, understand how to be more mindful of adapting to the needs and preferences of our team and our customers.

The insights are put into practice by appreciating the benefits of our diversity and either learning to adapt or implementing a strengths-based management approach.

We have a great range of high quality products that can keep these impactful moments top of mind back in the workplace.

REACH to my Team
Visualizer / Reminder

The REACH Team Visualizer/Reminder can be used in multiple ways in both training and in the office. When displayed in a high traffic area REACH will be kept top of mind. Below are guidelines for use of the REACH Team Visualizer / Reminder which is also in downloadable format.

The REACH Team Visualizer / Reminder comes in two sizes of A0 841 x 1189 mm and A1 594 x 841 mm and is made from a sturdy 5mm corflute.

REACH to my Team Visualizer / Reminder guidelines for use

  • For this activity the simplest way to plot all participants on the REACH Grid is by generating TEAM Insights Report from the REACH Ecosystem which will give the position of everyone participating.
  • Place the REACH Team Visualizer / Reminder on a flat surface, preferably a wall, where it is clearly visible. Ask participants to mark their REACH position on the grid with a sticky dot. Recommend that participants put their initials on the sticky dot so they can easily locate themselves later. Each person’s REACH can revealed one at a time in a group activity. This allows for everyone to identify the dynamic that they will have with each other. Are they in the same quadrant or are the polar opposites? How do they "REACH" each other?
  • When you construct this activity with participants who have not seen their REACH score, they begin to develop a sense of self-awareness and their blind spots as well as of those around them.
  • The REACH Team Visualizer / Reminder is a powerful way to keep Team Dynamics and REACH alive. It can be revisited on a regular basis, people can be added, removed or moved by simply adding, removing or moving dots.
Download REACH Team Dynamic Visualiser guidelines

Keep it Alive
REACH Cubes

REACH Cubes are designed to build empathy and grow an appreciation for thinking differently. They encourage productive and positive interactions in the workplace, workshop or personal development sessions. They can be used in any creative way to grow REACH and below we have provided two recommended activities for use. The REACH Cubes pack comes with 4 REACH Cubes one representing each REACH Quadrant. Each REACH Cube is 7.5 cm squared and are made from durable EVA Foam.

Keep it Alive REACH Cubes Activity 1 – Thinking Outside the Square

When people are participating in activities during REACH workshops, training or personal development sessions provide each participant with a REACH Cube and ask them to complete the activity or interaction Thinking and Behaving based on what REACH Cube was provided to them.

Are they the Advisor focused on detail and doing?

or a Coach focused on People and Action?

This brings a whole new level of empathy building and appreciation for the strength of thinking differently.

Keep it Alive REACH Cubes Activity 2 – Grow Your REACH in your space

After REACH has been introduced using the REACH Training continue to keep REACH alive in the workplace by providing each person with a set of 4 REACH cubes to take back to their work space.

Personal REACH and the REACH of their colleagues can be grown by using these cubes on a regular basis with these great ideas:

The Desk Stack:

Stack your REACH Cubes on your desk and on top of the stack place the cube that is reflecting your current REACH zone. Ensure that you have the side that says “Thanks for dropping by, right now I am in my __________ quadrant” facing outward so those approaching your work space know how you are feeling and acting at that current time. This is designed to help those around you recognise different behaviours/responses they may or may not receive from you based on the situation and REACH zone.

Think Before I Act:

Use your REACH Cubes to be mindful of your interactions with others. Whilst interacting use the cubes to review your behaviours and actions. Take up the cube of the quadrant you currently feel you are in and review these sides: Think before I act: Is this what I need to be right now? Flip the cube over to the side of the profile overview and think about the style in which you are Communicating, Conflict-handling, Delegating etc. Is this what you need to be to REACH the person you are interacting with? If not find the REACH Cube that best suits the situation and maximises your REACH with that person and use the profile overview to help guide your interaction.

Download REACH Cubes Activity File

Learn to REACH
Labels

Learn to REACH Labels are a great low-cost substitute for the REACH Caps or REACH Cubes or the more physically interactive REACH Floor Mat. They work well in small and large team activities and can be used as a quick way to identify how others act and think through a different quadrant that is not theirs. They can learn to appreciate the different communication, conflict handling, delegating, planning and learning styles of others and through this increase their REACH.

The REACH Labels are made of a high quality fabric sticky labels that are designed to last all day training sessions.

These work well after training when stuck to people’s monitors or workstations.

View all of the REACH Training and reinforcement products Here
Not exactly what you needed? Try other courses in the Business Communication Courses Category


Leading Diversity and Inclusion
4.86 out of 5 from 14 responses
 
shadow