Email Etiquette Training

In this age of fast changing technology, email is the preferred and often most efficient form of business communication. Yet many organisations in Australia overlook the etiquette framework that should be in place when using this very important business communications tool.

The PD Training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more. Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This valuable training course is available now throughout Australia including Brisbane, Sydney, Melbourne, Adelaide, Canberra, Perth and as a live online virtual training course.

Your Learning Outcomes

In this course you will:

  • Develop a heightened awareness of the potential perils of digital communication
  • Master effective email structures to achieve clarity and successful communication
  • Learn to write for the reader, starting with effective subject lines
  • Make the most of 'email estate'
  • Carefully consider the email recipients
  • Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
  • Perfect grammar because it matters
  • Format messages for readability
  • Learn to write professionally and brand Broadcast emails
  • Learn to avoid senders regret by proof reading
  • Understand 'netiquette'
  • Master the inbox using some core principles and email functions

4.6/5

from 445 responses
Download PDF Outline Duration: 1.0 Days
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PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

"The training session went very well and the trainer delivered the session in a very effective way."

TWB Chartered Accountants

 

"Our trainer was great good in engaging the team to talk. I would recommend the course and trainer to others - THANK YOU!"


-Yooralla


 

"Lynn was great, the way that she delivered the content was interesting and engaging."


-Clarendon Homes


 

"Very good trainer, now looking at other courses you offer to see if any others would be an advantage to me."


-Aqua-Tech Drinking Water Solutions


 

"The trainer was lovely and very personable. Would highly recommend her."


-Dimple Care


 

"Well presented course. I found it very helpful as a refresher for emails; to help sort and prioritise , being mindful of my audience."


"Karen is a very enthusiastic trainer & I can tell she enjoys what she does. She kept the training interesting & engaging, I learnt a lot!"


"Our trainer was knowledgeable , enthusiastic and delivered quality answers to all our questions, gave great examples for us to relate to."


-ADA Pty LTD


 

"The course is so great that it has broadened and improved my computer skills and know the appropriate words to use when dealing with costumers and work colleagues."


"Over all the course was really good. Anne was very friendly and built a great rapport with all of my class."


"Thanks Ann for being a great trainer for the AirRoad staff. Look forward to having you back sometime."


"Overall it was a great learning experience for me and helps me a lot how to send email with great response and respect."


-Airroad


"Excellent Presenter. Kept the topic interesting and kept the energy in the room."


-Rampage Group




 QLD Competition Authority logo

The training session went very well and the trainer delivered the session in a very effective way

-TWB Chartered Accountants


Yooralla logo
Our trainer was great good in engaging the team to talk. I would recommend the course and trainer to others - THANK YOU!

-Yooralla
 

Clarendon Homes logo
Lynn was great, the way that she delivered the content was interesting and engaging.

-Clarendon Homes


More happy clients

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Email Etiquette Training Now

An international workplace survey has found that 83% of Australians use email, the Internet, or both while at work and most are convinced it makes them more productive.

With this growing trend in modern business communication within Australia, the explosion of unnecessary and time-wasting emails was one of the biggest sources of complaints. Some 35% of workers said they received high levels of emails that were either time wasting or unnecessary. This evidently points to the volume of emails that are directed to people without having a clear purpose.

In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilised effectively in the workplace. It is also vital that organisations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the Internet. 

See the Live Online tab for the course outline for the live online course

Course Outline for Email Etiquette Training

After completing this course, participants will have learned to:

Topic 1

Introduction

  • Evaluate Your Email Usage
  • Workshop Objectives

Topic 2

Beware of Potential Perils

  • Email is Never Secure
  • Big Brother May be Reading Your Email
  • Productivity is Lost When Cyber-Slackers Log-on
  • Email Misuse and Abuse May Get You Fired
  • Email Can be Embarrassing
  • Email Abuse Impacts Revenues and Reputations
  • Email is Easily Misinterpreted

Topic 3

Create Structure for Success

  • Forward-To-CC-BCC
  • Urgent
  • ! High Importance vs Low Importance
  • Subject
  • Salutation
  • Introduction – Body – Conclusion
  • Signature
  • Draft
  • Time Delays

Topic 4

Rules of Thumb

  • Effective Subject lines: Tell Me What You Need
  • One Page View Only
  • Average 15 Words per Sentence
  • As Short as Possible – Avoid Extra Words
  • 2 – 3 Lines per Paragraph Maximum

Topic 5

Grammar Perfect

  • Using Spell Checker
  • Check for Simple Sentences
  • Use the Active Voice
  • Use of Punctuation
  • Use of Emoticons
  • Use of Text Talk

Topic 6

Formatting your Email Message

  • Email Style
  • Writing the Email
  • Selecting Your Format Settings
  • Choose the Right Font
  • Select Appropriate Colours
  • Enhancing Readability
  • Avoid All Upper – or Lowercase Letters
  • Arranging Text into Vertical Lists
  • Sending Attachments with Care

Topic 7

Broadcast Emails

  • Branding
  • Importance of Branding and Consistent Subject Headings

Topic 8

Proofreading Does Pay

  • A Proofreading Primer
  • How Peer Review Can Help

Topic 9

Polishing Your Cyber Manners

  • Watch your Cyber Language
  • Avoiding Sexist Language
  • Set the Right Tone
  • Dodging Conversational Pitfalls
  • Extinguishing Flames

Topic 10

Netiquette Guidelines

  • Reviewing Netiquette Guidelines
  • Netiquette Guidelines for Managers

Topic 11

Managing Email Overload

  • Controlling Your Inbox Clutter

Topic 12

Examples

  • The Good
  • The Bad
  • The Ugly
 

4.6/5

from 445 responses
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Email Etiquette Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App

Questions:

Upcoming Live Classes

Live Online

3-hour course

9:00 AM - 12:00 PM Australia/Brisbane

$495.00

December 20

Enroll Now Last chance!

January 22

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March 28

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June 4

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Course Outline for Email Etiquette Training

After completing this course, participants will have learned to:

Topic 1

Create Structure for Success

  • Forward-To-CC-BCC
  • Urgent
  • ! High Importance vs Low Importance
  • Subject
  • Salutation
  • Introduction – Body – Conclusion
  • Signature
  • Draft
  • Time Delays

Topic 2

Rules of Thumb

  • Effective Subject lines: Tell Me What You Need
  • One Page View Only
  • Average 15 Words per Sentence
  • As Short as Possible – Avoid Extra Words
  • 2 – 3 Lines per Paragraph Maximum

Topic 3

Grammar Perfect

  • Using Spell Checker
  • Check for Simple Sentences
  • Use the Active Voice
  • Use of Punctuation
  • Use of Emoticons
  • Use of Text Talk

Topic 4

Formatting your Email Message

  • Email Style
  • Writing the Email
  • Selecting Your Format Settings
  • Choose the Right Font
  • Select Appropriate Colours
  • Enhancing Readability
  • Avoid All Upper – or Lowercase Letters
  • Arranging Text into Vertical Lists
  • Sending Attachments with Care

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Details:

  • Small classes, average 5 people, max 16
  • Lunch and refreshments included
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Pay on Invoice or by Credit Card

Questions:

Adelaide

1.0 day course

Education Development Centre, 4 Milner Street Adelaide SA 5007

$770.00

December 20

Missed out

January 22

Missed out

March 28

Enroll Now Filling fast

June 4

Enroll Now Filling fast

Brisbane

1.0 day course

Karstens Conference Centre, Level 24, 215 Adelaide St Brisbane QLD 4000

$770.00

January 22

Enroll Now Filling fast

March 28

Enroll Now Filling fast

June 4

Enroll Now Filling fast

September 8

Enroll Now Filling fast

Brisbane

1.0 day course

Level 2, 21 Mary Street Brisbane QLD 4000

$770.00

December 20

Missed out

Canberra

1.0 day course

Canberra Flex, 4 National Circuit Canberra ACT 2600

$770.00

December 20

Missed out

January 22

Enroll Now Filling fast

March 28

Enroll Now Filling fast

June 4

Enroll Now Filling fast

Melbourne

1.0 day course

Karstens Conference Centre, 123 Queen Street Melbourne VIC 3000

$770.00

December 20

Missed out

January 22

Enroll Now Filling fast

March 28

Enroll Now Filling fast

June 4

Enroll Now Filling fast

Perth

1.0 day course

Karstens Conference Centre, Level 1, 111 St. Georges Terrace Perth WA 6000

$770.00

December 20

Missed out

January 22

Enroll Now Filling fast

March 28

Enroll Now Filling fast

June 4

Enroll Now Filling fast

Sydney

1.0 day course

Karstens Conference Centre Canada House, Level 1, 111 Harrington Street Sydney NSW 2000

$770.00

December 20

Missed out

January 22

Enroll Now Filling fast

March 28

Enroll Now Filling fast

June 4

Enroll Now Filling fast

Course Outline for Email Etiquette Training

After completing this course, participants will have learned to:

Topic 1

Introduction

  • Evaluate Your Email Usage
  • Workshop Objectives

Topic 2

Beware of Potential Perils

  • Email is Never Secure
  • Big Brother May be Reading Your Email
  • Productivity is Lost When Cyber-Slackers Log-on
  • Email Misuse and Abuse May Get You Fired
  • Email Can be Embarrassing
  • Email Abuse Impacts Revenues and Reputations
  • Email is Easily Misinterpreted

Topic 3

Create Structure for Success

  • Forward-To-CC-BCC
  • Urgent
  • ! High Importance vs Low Importance
  • Subject
  • Salutation
  • Introduction – Body – Conclusion
  • Signature
  • Draft
  • Time Delays

Topic 4

Rules of Thumb

  • Effective Subject lines: Tell Me What You Need
  • One Page View Only
  • Average 15 Words per Sentence
  • As Short as Possible – Avoid Extra Words
  • 2 – 3 Lines per Paragraph Maximum

Topic 5

Grammar Perfect

  • Using Spell Checker
  • Check for Simple Sentences
  • Use the Active Voice
  • Use of Punctuation
  • Use of Emoticons
  • Use of Text Talk

Topic 6

Formatting your Email Message

  • Email Style
  • Writing the Email
  • Selecting Your Format Settings
  • Choose the Right Font
  • Select Appropriate Colours
  • Enhancing Readability
  • Avoid All Upper – or Lowercase Letters
  • Arranging Text into Vertical Lists
  • Sending Attachments with Care

Topic 7

Broadcast Emails

  • Branding
  • Importance of Branding and Consistent Subject Headings

Topic 8

Proofreading Does Pay

  • A Proofreading Primer
  • How Peer Review Can Help

Topic 9

Polishing Your Cyber Manners

  • Watch your Cyber Language
  • Avoiding Sexist Language
  • Set the Right Tone
  • Dodging Conversational Pitfalls
  • Extinguishing Flames

Topic 10

Netiquette Guidelines

  • Reviewing Netiquette Guidelines
  • Netiquette Guidelines for Managers

Topic 11

Managing Email Overload

  • Controlling Your Inbox Clutter

Topic 12

Examples

  • The Good
  • The Bad
  • The Ugly
 

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

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