Email Etiquette Training Course

In this age of fast changing technology, email is the preferred and often most efficient form of business communication.  Yet many organisations overlook the etiquette framework that should be in place when using this very important business communications tool.

The PD Training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more.  Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.

This valuable training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Parramatta, Canberra and Perth.  Or have us customise a training solution that matches your specific organisational requirements.

Learning Outcomes
Course Outline
In-House
Training
Public Class
  • Learning Outcomes - Email Etiquette Training Course

    In this course you will:

    • Develop a heightened awareness of the potential perils of digital communication
    • Master effective email structures to achieve clarity and successful communication
    • Learn to write for the reader, starting with effective subject lines
    • Make the most of 'email estate'
    • Carefully consider the email recipients
    • Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
    • Perfect grammar because it matters
    • Format messages for readability
    • Learn to write professionally and brand Broadcast emails
    • Learn to avoid senders regret by proof reading
    • Understand the concept of 'netiquette'
    • Master the inbox using some core principles and email functions
    Duration: 1 day course
    PD Training customer feedback infographic with average of 9 out of 10



    Reviews

    Email Etiquette Training Course Reviews:

    "The training session went very well and the trainer delivered the session in a very effective way"

    TWB Chartered Accountants

     

    "Our trainer was great good in engaging the team to talk. I would recommend the course and trainer to others - THANK YOU!"


    -Yooralla


     

    "Lynn was great, the way that she delivered the content was interesting and engaging."


    -Clarendon Homes


     

    "Very good trainer, now looking at other courses you offer to see if any others would be an advantage to me."


    -Aqua-Tech Drinking Water Solutions


     

    "The trainer was lovely and very personable. Would highly recommend her."


    -Dimple Care


     

    "Well presented course. I found it very helpful as a refresher for emails; to help sort and prioritise , being mindful of my audience."


    "Karen is a very enthusiastic trainer & I can tell she enjoys what she does. She kept the training interesting & engaging, I learnt a lot!"


    "Our trainer was knowledgeable , enthusiastic and delivered quality answers to all our questions, gave great examples for us to relate to."


    -ADA Pty LTD


     

    "The course is so great that it has broaden and improve my computer skills and know the appropriate words to use when deal with costumers and work colleagues."


    "Over all the course was really good. Anne was very friendly and built a great rapport with all of my class."


    "Thanks Ann for being a great trainer for the AirRoad staff. Look forward to having you back sometime."


    "Overall it was a great learning experience for me and helps me a lot how to send email with great response and respect."


    -Airroad


    "Excellent Presenter. Kept the topic interesting and kept the energy in the room."


    -Rampage Group




     QLD Competition Authority logo

    The training session went very well and the trainer delivered the session in a very effective way

    -TWB Chartered Accountants


    Yooralla logo
    Our trainer was great good in engaging the team to talk. I would recommend the course and trainer to others - THANK YOU!

    -Yooralla
     

    Clarendon Homes logo
    Lynn was great, the way that she delivered the content was interesting and engaging.

    -Clarendon Homes


    More happy clients



  • Course Outline - Email Etiquette Training Course

    Download Email Etiquette Training Course Outline

    Foreword:

    An international workplace survey has found that 83% of Australians use email, Internet, or both while at work and most are convinced it makes them more productive.

     

    With this growing trend in modern business communication within Australia, the explosion of unnecessary and time-wasting emails was one of the biggest sources of complaint. Some 35% of workers said they received high levels of emails that were either time wasting or unnecessary. This evidently points to the volume of emails that are directed to people without a clear purpose.

     

    In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilised effectively in the workplace. It is also vital that organisations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the Internet.

     

    Email Etiquette Training Course - Lesson 1
    Introduction
    • Evaluate Your Email Usage
    • Workshop Objectives
    Email Etiquette Training Course - Lesson 2
    Introduction to Email Etiquette
    • Email is Never Secure
    • Big Brother May be Reading Your Email
    • Productivity is Lost When Cyber-Slackers Log-on
    • Email Misuse and Abuse May Get You Fired
    • Email Can be Embarrassing
    • Email Abuse Impacts Revenues and Reputations
    • Email is Easily Misinterpreted
    Email Etiquette Training Course - Lesson 3
    Create Structure for Success
    • Forward-To-CC-BCC
    • Urgent
    • ! High Importance vs Low Importance
    • Subject
    • Salutation
    • Introduction – Body – Conclusion
    • Signature
    • Draft
    • Time Delays
    Email Etiquette Training Course - Lesson 4
    Rules of Thumb
    • Effective Subject lines: Tell Me What You Need
    • One Page View Only
    • Average 15 Words per Sentence
    • As Short as Possible – Avoid Extra Words
    • 2 – 3 Lines per Paragraph Maximum
    Email Etiquette Training Course - Lesson 5
    Grammar Perfect
    • Using Spell Checker
    • Check for Simple Sentences
    • Use the Active Voice
    • Use of Punctuation
    • Use of Emoticons
    • Use of Text Talk
    Email Etiquette Training Course - Lesson 6
    Formatting your Email Message
    • Email Style
    • Writing the Email
    • Selecting Your Format Settings
    • Choose the Right Font
    • Select Appropriate Colours
    • Enhancing Readability
    • Avoid All Upper – or Lowercase Letters
    • Arranging Text into Vertical Lists
    • Sending Attachments with Care
    Email Etiquette Training Course - Lesson 7
    Broadcast Emails
    • Branding
    • Importance of Branding and Consistent Subject Headings
    Email Etiquette Training Course - Lesson 8
    Proofreading Does Pay
    • A Proofreading Primer
    • How Peer Review Can Help
    Email Etiquette Training Course - Lesson 9
    Polishing Your Cyber Manners
    • Watch your Cyber Language
    • Avoiding Sexist Language
    • Set the Right Tone
    • Dodging Conversational Pitfalls
    • Extinguishing Flames
    Email Etiquette Training Course - Lesson 10
    Netiquette Guidelines
    • Reviewing Netiquette Guidelines
    • Netiquette Guidelines for Managers
    Email Etiquette Training Course - Lesson 11
    Managing Email Overload
    • Controlling Your Inbox Clutter
    Email Etiquette Training Course - Lesson 12
    Examples
    • The Good
    • The Bad
    • The Ugly
     

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
  • Public Class Dates for Email Etiquette Training Course

    Details:

    • Time: 9:00 AM - 4:30 PM
    • Small classes, average 5 people, max 16
    • Lunch and refreshments included
    • Pay on Invoice or by Credit Card

    Questions:

    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    When you book a Public Class with PD Training you can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Transfer policy

    100% Transfer Policy

    If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
    Location Date 1 Date 2 Date 3 Date 4
    Sydney
    Level 1, 111 Harrington Street Sydney NSW 2000
    Nov 26
    1 day course
    $660.00
    Click to book
    Filling fast
    Jan 29
    1 day course
    $660.00
    Click to book
    Filling fast
    Feb 28
    1 day course
    $660.00
    Click to book
    Filling fast
    May 13
    1 day course
    $660.00
    Click to book
    Filling fast
    Melbourne
    123 Queen Street Melbourne VIC 3000
    Nov 26
    1 day course
    $660.00
    Click to book
    Filling fast
    Jan 29
    1 day course
    $660.00
    Click to book
    Filling fast
    Feb 28
    1 day course
    $660.00
    Click to book
    Filling fast
    May 13
    1 day course
    $660.00
    Click to book
    Filling fast
    Brisbane
    Level 2, 21 Mary Street Brisbane QLD 4000
    Nov 26
    1 day course
    $660.00
    Click to book
    Filling fast
    Jan 29
    1 day course
    $660.00
    Click to book
    Filling fast
    Feb 28
    1 day course
    $660.00
    Click to book
    Filling fast
    May 13
    1 day course
    $660.00
    Click to book
    Filling fast
    Perth
    Level 1, 863 Hay Street Perth WA 6000
    Nov 26
    1 day course
    $660.00
    Click to book
    Filling fast
    Jan 29
    1 day course
    $660.00
    Click to book
    Filling fast
    Feb 28
    1 day course
    $660.00
    Click to book
    Filling fast
    May 13
    1 day course
    $660.00
    Click to book
    Filling fast
    Adelaide
    19 Young Street Adelaide SA 5000
    Nov 26
    1 day course
    $660.00
    Click to book
    Filling fast
    Jan 29
    1 day course
    $660.00
    Click to book
    Filling fast
    Feb 28
    1 day course
    $660.00
    Click to book
    Filling fast
    May 13
    1 day course
    $660.00
    Click to book
    Filling fast
    Canberra
    4 National Circuit Canberra ACT 2600
    Nov 26
    1 day course
    $660.00
    Click to book
    Filling fast
    Jan 29
    1 day course
    $660.00
    Click to book
    Filling fast
    Feb 28
    1 day course
    $660.00
    Click to book
    Filling fast
    May 13
    1 day course
    $660.00
    Click to book
    Filling fast
    Parramatta
    Suite 15, Level 2, 103 George Street Parramatta NSW 2150
    Nov 26
    1 day course
    $660.00
    Click to book
    Filling fast
    Jan 29
    1 day course
    $660.00
    Click to book
    Filling fast
    Feb 28
    1 day course
    $660.00
    Click to book
    Filling fast
    May 13
    1 day course
    $660.00
    Click to book
    Filling fast
Not exactly what you needed? Try other courses in the Business Communication Courses Category


Email Etiquette Training
4.45 out of 5 from 233 responses
 
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