Delivering Constructive Criticism Training

Providing criticism, even when positive, is one of the most challenging tasks for anyone. This training course in delivering constructive criticism provides participants with valuable knowledge and skills to help them easily and productively provide criticism.

The PD Training Delivering Constructive Criticism Training Course provides an insight into what makes criticism work. It includes planning and preparing for a critique using techniques that ensure that the person receiving the criticism is motivated to rectify past mistakes and work towards improvement.  Learn skills like reading body language, when and where to give a critique, correct tone and much more.

This dynamic and practical training course is now available throughout Australia, including Brisbane, Parramatta Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth and also via instructor-led online training.

Your Learning Outcomes

After completing this course, participants will have learned to:
  • Determine the right place to give feedback
  • Consider informal feedback
  • Gather facts on the issue
  • Practice tone
  • Criticise in private, praise in public
  • Create a safe environment for providing criticism
  • Monitor body language
  • Develop understanding and active listening
  • Be collaborative
  • Check emotions and outbursts
  • Diffuse negative emotions including anger
  • Understand what not to do
Duration: 1.0 day course Live Online Experts



Reviews

Delivering Constructive Criticism Training Reviews:

"The course was partly relevant to my current, however, it is quite interesting to learn how to deliver constructive criticism in the workplace as well as applying it in my personal life. The trainer has made the topic very interesting as she was a hilarious and approachable person. Overall, it was really well presented and organized course."

National Archives Of Australia


 

"Most useful part of course is to use right language , words , place and time to give a criticism."

-Plenty Valley Community Health



“ It was a very practical and well delivered course which I thoroughly enjoyed. I have taken back some excellent ideas to improve my performance in the workplace. Thanks very much! ”

- Velocity Energy


“ I thoroughly enjoyed the course and will take away a lot of useful ideas. Alexandra certainly knows her subject. 

The day was fully informative and material delivered in an excellent way. 

The course was great, one of the areas I would like to improve on in my role. So I found it very informative - Thank you ”

-Metcash


“ The information was real and relevant. It was delivered in a logical manner. I was able to keep up and understand all the content. And found myself wanting to learn more and look into further education. ”

-Sanity Entertainment


“Course was relevant and delivered in a format that allowed all to contribute and relate. ”

-Goldenwest Apprenticeships



More happy clients




Download Course Outline (PDF)

Constructive Criticism must be provided correctly to maximise its impact and benefits. During this training course in delivering constructive criticism, participants receive training in choosing the right place, time and occasion for giving criticism, setting goals, preparing and planning a healthy criticism, and understanding the role of emotions and reactions in delivering constructive criticism.

Effective criticism helps in the management of human resources. It reduces problematic behaviours and conflicts that negatively impact an organisation. When an employee requires feedback or criticism it needs to be handled appropriately and skillfully.

 

 

Course Outline for Delivering Constructive Criticism Training

Topic 1
Getting Started
  • Housekeeping Items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan
Topic 2
When Should Feedback Occur?
  • Repeated Events or Behaviour
  • Breaches in Company Policy
  • When Informal Feedback Has Not Worked
  • Immediately After the Occurrence
  • Case Study
Topic 3
Preparing and Planning
  • Gather Facts on the Issue
  • Practice Your Tone
  • Create an Action Plan
  • Keep Written Records
  • Case Study
Topic 4
Choosing a Time and Place
  • Check the Ego at the Door
  • Criticise in Private, Praise in Public
  • It Has to Be Face to Face
  • Create a Safe Atmosphere
  • Case Study
Topic 5
During the Session (I)
  • The Feedback Sandwich
  • Monitor Body Language
  • Check for Understanding
  • Practice Active Listening
  • Case Study
Topic 6
During the Session (II)
  • Set Goals
  • Be Collaborative
  • Ask for a Self-Assessment
  • Always Keep Emotions in Check
  • Case Study
Topic 7
Setting Goals
  • SMART Goals
  • The Three P's
  • Ask for Their Input
  • Be as Specific as Possible
  • Case Study
Topic 8
Diffusing Anger or Negative Emotions
  • Choose the Correct Words
  • Stay on Topic
  • Empathise
  • Try to Avoid 'You Messages'
  • Case Study
Topic 9
What Not to Do
  • Attacking or Blaming
  • Not Giving Them a Chance to Speak
  • Talking Down
  • Becoming Emotional
  • Case Study
Topic 10
After the Session (I)
  • Set a Follow-Up Meeting
  • Make Yourself Available
  • Be Very Specific with the Instructions
  • Provide Support and Resources
  • Case Study
Topic 11
After the Session (II)
  • Focus on the Future
  • Measuring Results
  • Was the Action Plan Followed?
  • If Improvement is Not Seen, Then What?
  • Case Study
Topic 12
Wrapping Up
  • Words from the Wise
  • Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
 

In-House Training - We’ll focus on what matters most to you and tailor to your context


Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

PDT Training Management Centre Logo

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

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Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.
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Not exactly what you needed? Try other courses in the Human Resources Courses Category