Managing Difficult Conversations Training

All managers, team leaders, business owners and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve the most positive outcomes.

Understanding, empathy and professional skill development are necessary qualities that help to keep you in control of difficult conversations before, during and after them; so that you can achieve the desired outcomes.  Having a good understanding of your own personality type, as well as knowing how to best interact with other personality types, is a specific skill taught in the course.

This highly valuable and engaging course empowers professionals to handle difficult conversations with ease to achieve professional success and improve interactions amongst staff.

The Managing Difficult Conversations course by PD Training is now available throughout Australia including Brisbane, Sydney, Melbourne, Adelaide, Canberra, and Perth and also via instructor-led online training.

Your Learning Outcomes

After completing this course, participants will have learned to: 
  • Predict the results of a conversation
  • Establish the intent of a conversation
  • Identify the desired outcome
  • Manage their body language
  • Speak persuasively
  • Listen actively
  • Use probing techniques
  • Ask the right questions at the right time
  • Establish the purpose of a difficult conversation
  • Create a conversation template
  • Create a personalised action plan
  • Use communication skills to influence and control
  • Maintain safety in a conversation
  • Choose an appropriate place for a conversation
  • Understand and analyse the other person
  • Stay in control of the conversation throughout

4.8/5

from 554 responses
Download PDF Outline Duration: 1.0 Days
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PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

"Leigh was a great trainer!very engaging and the injection of humour throughout the course made it more enjoyable."

The Playford

 

"The most useful part of the course was learning about the different variations of listeners."


-eNerds


 

"The trainer developed rapport with all the individuals and was excellent in his delivery of the training. Excellent session and very relevant to businesses. I put 100% as knowledgeable as we covered listening, funnels etc which is day to day items and very useful to know. "


"I really enjoyed the course, it is very relevant to my day to day job. Joe was a great trainer, and his style is very engaging. I will definitely be recommending that other people within the organisation complete the training. I also enjoyed the group activities."


"The skills I learnt to manage difficult conversation is valuable. Being in a group with fellow peers provided me with additional skills too."


"Jill is a great trainer and made the environment comfortable."


-Programmed


 

"Really enjoyed the role plays and the trainer was really good at keeping my attention & Interest."


-Sika Australia


 

"I found Deidre very personable and it's probably the first course I've done where I didn't find my mind drifting."


"This was delivered very well, with great examples and applications for my work. Very active and engaging presenter."


"Had a great day of training :)"

 

-Redland City Council


 

"Interaction directly with facilitator and other trainees was very helpful and created a pleasant instruction environment."


"I found it to be like a refresher course as I have had similar courses before in the Insurance Industry, The course is well worth doing."


"The facilitator did an excellent job and would thoroughly recommend him and other courses he would conduct."


-Biomedical Technology Services


 

"The course was fantastic and extremely helpful in my line of work."


-VITS Language Link


 

"Most useful part of the course was the ability to have the discussions and see other responses to potential difficult conversation. I do not have any feedback for least useful."


"Jen was a very effective facilitator! I appreciated her delivery, time management and how she was able to elicit responses from the more quiet participants. I was very happy with the content, delivery and discussions. I would recommend this course be run for all Leidos managers and Service Line Leads."


-Leidos Australia


 

"Difficult conversations are the worst, but having a strategy and structure around them makes them no less worse but able to be had with some confidence has made me more prepared to carry this important leadership aspect . Pretty good job PD thanks"

 

"Definitely one of the better courses I have attended, very good trainer."


-Programmed


 

"The trainer knew his topic and was great at building rapport. He had a very varied group - some with a lot of experience and very specific needs and others who obviously have not had any training in this area before. He handled this varied group very well and respectfully. Once we got to the nitty gritty of difficult conversation in the afternoon the pace picked up and I felt we were getting some really useful, and new information."


-SA Health


 

"Great course, great trainer, would definitely recommend this."


"This is no doubt the best training session I have ever attended in my professional career. Derrick is a very knowledgeable training and the course is very well designed."


-Bupa Australia


 

"Best training I've been to in a long time. Jen was brilliant."


-Australian Federal Police


 

"Fantastic presenter well delivered."


"The trainer was very helpful, and enthusiastic."


"Great course, Trainer was engaging, approachable and professional."


"I liked the fact there was no PowerPoint presentation and it was more of a workshop setting."


"Enjoyed the course. Very informative and helpful."


-Department Of Communities


 

"It helped me a lot in quite a few areas of my job role. I found it a very interesting course."

Canterbury League Club

 

"This course was very timely and has given me some very good skills to take with me to a performance discussion the next day."

"I absolutely loved the addition of the graphic facilitator. It is much more to my learning style, it was fun, and it helped to capture the main points of the day and was really memorable."

Prime Minister & Cabinet

 

"Class was not too formal and rigid which made it more interactive and engaging."

"Understanding different personalities. Great exercise to appreciate all approaches and communication/management styles."

"Great course, great trainer."

Canterbury League Club

 

"Very good, very worthwhile."

"Loved the personality profiling and learning about different traits and how to react to them."

Atlas Professionals (Formerly Programmed Marine)

 

Retirement Communities Australia logo
I was in a group of 6 and all people have commented after the session not only how informative it was but the experience was so enjoyable. The content was well tailored to our companies situation, and any other than that was also directly managed informatively, sensitively and with a view that all needs and concerns were to be addressed. I would gladly recommend Michael as a trainer, her soft, patient and inspiring manner made learning a delight. Thankyou sincerely.

-Retirement Communities Australia


Retirement Communities Australia logo
Simply Brilliant delivery! Engaging facilitator, course was thoroughly enjoyed and comprehended. Now to practice.

-Retirement Communities Australia


Playford logo
Leigh was a great trainer!very engaging and the injection of humour throughout the course made it more enjoyable.

-The Playford


More happy clients

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Managing Difficult Conversations Training Now

Managing Difficult Conversations requires specialised knowledge and skill development, because these types of conversations can be quite challenging to manage without them. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations.

 

The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of the interaction, so that they can achieve the desired outcome. It is a necessary skill in the management of human resources, handling of difficult customers and team management.

 

See the Live Online tab for the course outline for the live online course

Course Outline for Managing Difficult Conversations Training

After completing this course, participants will have learned to:

Topic 1

Introduction

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Topic 2

Choosing to Have the Conversation

  • Considering the Consequences
  • Establishing Your Frame of Reference
  • Establishing Positive Intent
  • Identifying the Desired Outcome

Topic 3

Toolkit for Successful Conversations

  • Managing Your Body Language
  • Speaking Persuasively
  • Active Listening
  • Asking Questions
  • Probing Techniques

Topic 4

Choosing the Time and Place

  • Weighing urgency
  • Privacy
  • Consideration
  • Transparency and presence of 3rd parties

Topic 5

Framework for Difficult Conversations

  • What’s Your Purpose?
  • Steps for a Difficult Conversation
  • Creating a Conversation Template

Topic 6

Staying Safe

  • Anticipating conflict
  • Mutual respect
  • Common ground
  • Staying in control
  • When to walk away
  • When things don't work

Topic 7

Testing the waters

  • Practice and review in class

Topic 8

Wrap up

  • Course review
  • Action plan
 

4.8/5

from 554 responses
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Managing Difficult Conversations Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
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Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

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