Conflict Resolution Training Course

Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with customers or has a supervisory or managerial role.  Resolving interpersonal conflict can be very empowering and should be a part of everyone's professional development goals.

This Conflict Resolution Course by PD Training provides techniques for individuals in an organisation to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness and Persuasion.

These skills will enable the course participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflicts with others.  Learn key skills like how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies and de-escalating challenging situations.

Attend a 1-day Conflict Resolution Training Class, or have one of our professional trainers come to your workplace in Brisbane, Sydney, Parramatta, Melbourne, Canberra, Adelaide or Perth.

Please click on the Public Class tab below to view our Conflict Resolution course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Conflict Resolution Training Course
Learning Outcomes
Course Outline
In-House
Training
Public Class
  • Learning Outcomes - Conflict Resolution Training Course

    In this course participants will learn how to:
    • Gain a thorough understanding of the sources, causes and types of conflict
    • Master all six phases of the conflict resolution process
    • Understand the five main approaches to conflict resolution
    • Learn to apply conflict resolution approaches 
    • Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates
    • Develop communication tools such as agreement frames and open questions
    • Learn practical anger and stress management techniques
    Duration: 1 day course
    PD Training customer feedback infographic with average of 9 out of 10



    Reviews

    Conflict Resolution Training Course Reviews:

    "Most useful was that the trainer responded to our individual learning needs and drew on our experiences to link to the new knowledge."

     

    "Most useful was that the trainer responded to our individual learning needs and drew on our experiences to link to the new knowledge. Also, extremely beneficial was the personal style profiling done at the start of the day so we can understand ourselves, our tendencies and then relate that to the later content presented. Very nice, welcoming and warm trainer."


    -CPL


     

    "very happy with the course. looking forward to doing more"


    -Vulcan Steel


     

    "I thought the trainer Andrew was very good, had great knowledge on the subject keep the group on track and was engaging and helpful. I would happily recommend this course to others. thanks"


    -Victoria State Emergency Service


     

    "I got a lot out of the course, The trainer managed vocal participants well to enable the less vocal to express their views."


    -Victoria State Emergency Service


     

    "Joseph was amazing! He learnt everyone's names and addressed them by their name every time they spoke. He had everyone focused and interactive the whole time (4 hrs) and it was great to have small breaks which meant he knew what it felt like to be in a training. I wish every training day was like this....big thanks to Joseph - i got a lot out of the training!!"


    -CatholicCare


     

    "The trainer really made it easy to have open discussions. The trainer was very professional and it was a nice touch that he remembered the majority of our names when he addressed us."


    "Joe is a very good trainer and I thoroughly enjoyed the course. The course material was relevant and it was presented in an interesting and engaging way. Thank you."


    "The trainer was really enthusiastic and positive , he also created a non judgmental environment which meant I could learn better."


    "It was a very informative and how the given scenarios which mirrored what exactly all of us are experiencing or have experienced. I can also apply what I have learned in my personal life."


    -CatholicCare"


     

    "The Conflict Resolution Course was extremely interesting and enjoyable. Myself and my colleagues will take away from this course informative information to help us in our businesses and personal lives."

     

    "Richard was amazing! So inspiring and so knowledgeable! I hope I can do more courses with him in the future!"

     

    "Thank you for a well constructed and executed training full of relevance in work and life which we walked away with many constructive strategies to employ in our day to day life. Time flew by."


    -Royal Academy of Dance Sth Qld Regional Advisory Panel


     

    "The trainer spent some time prior to the training date getting a better understanding of the needs of the group and used this to pitch and deliver the training."


    -Plenty Valley Community Health


     

    "Ian was really engaging and enthusiastic. he has lots of on the job examples and made everything really relatable and relevant."


    -City Of Karratha


     

    "Interactions with Gina prior to the workshop were extremely beneficial and enabled her to tailor the training to best suit the needs of the team."


    "The facilitator was brilliant and obviously an expert in her field. I wasn't expecting to learn anything new, but I learnt new things and had a chance to practice new skills.


    "Was apprehensive about the training course however Derek made it a very interesting, laid back and enjoyable experience."


    "The trainer was able to tailor the content of the course during the session to better accommodate the group's needs."


    -Australian Government - ASQA


     

    "Joseph was fantastic !!! Very interesting course. Kept us wanting more."


    "I've learned very useful tools, tips and techniques that will help with resolving any form of conflict. Joseph made a real effort in making us all understand methods and best practises to be used in all different scenarios. Joseph is a good trainer that I would recommend to anybody that wants to attend his training sessions."


    -Modular Building Systems


     

    "Having completed many T&D sessions on conflict resolution for DECS over the years I'd like to say this was one of the more enjoyable and all due to our trainer :)"


    -Wise Employment


     

    "Awesome course and Charlene was amazing. Really glad I attended this course, will use PD Training again."


    -Herron Todd White (Western Australia) Pty Ltd


     

    "Josh was brilliant! Really structured the course to our particular group and made it relevant to us."


    -Associated Retailers Limited


     

    "I enjoyed everything abut the course."


    -Alzheimer's QLD


     

    "I found the day quite informative. It was really good doing the course prior to our strategy days, as I could identify some of the different personalities. The course also made me more self aware."


    "It was an excellent course and I really appreciated the work and depth of knowledge shown by Derrick."


    -QNU


     

    "I really appreciated the one on one training I was able to get with Josh. I observed my colleagues were able to get the same attention which I thought was a great aspect of the training."


    -Anaesthetic Group Ballarat


     

    "Joe was a wonderful trainer; at the very beginning of the session he made a list of all the things we, as a group wanted to get out of the day. After each training module, we would revisit our self-appointed 'learning outcomes' and tick off what the module covered. By the end of the day we had covered off each learning outcome over 3 times each. This method that Joe implemented not only gave us the power to steer our learning objectives, it also kept us on track and reinforced what we had learnt in a multi-faceted approach. I cannot sing Joe's praises high enough; I learnt so much from his guidance and he ran the session in a way that created a very safe and collaborative learning environment for all who attended. I would definitely recommend PD Training to others (professional & personal) - especially if Joe is facilitating/training. Please pass on my thanks!"


    -Outsource Financial


     

    "Great course. A small group, which allowed time to talk and expand learning. Thank you!"


    -Relationships Australia


     

    "The trainer went out of his way to build positive relationships which ensured I was fully engaged through out the day."


    -Brisbane City Council


     

    "Gina was awesome. I really felt a connection with her and she engaged really well with myself and other participants. No problems however with this course whatsoever."


    -Integra Water Treatment Solutions


     

    "I just had to give 10 to everything!! It was just great. a very worthwhile investment. Thanks for everything Karen and all the best to you in the future!"


    -Individual Course Participant


     

    "As a general rule I find 'role play' very unhelpful and silly, but in this course the role play was sensible and done in front of the whole class as well with the trainer, and questioned. Found this helpful and relevant."


    -Leeton Shire Council


     

    "A great course to get everyone thinking about dealing internally with each other and with suppliers and customers."


    -REDARC Electronics


     

    "Excellent work from the trainer, all questions were addressed. I was able to get the most out of the session."


    -DEPARTMENT OF AGRICULTURE AND WATER RESOURCES - LEVIES


     

    "The trainer was great and related everything back to our working situation which helped you absorb the information being provided."


    -Department of Adolescent Medicine


     

    "One of the big take away messages from the course was the realisation of the importance of my role in how people relate to me, how their words impact me etc."


    -Calibre Consulting


     

    "I found the last part of the course is more practical and useful, it relates more to the real work environment and the scenarios that we have everyday."

     

    "Fantastic, the course was made relevant to our field and we were provided with useful tips and suggestions. He talked through a few scenarios with us and helped us to identify a better approach."


    -Rapid Global


     

    "Josh was an excellent instructor. He was engaging and patient and he took time to answer questions that may not have been specifically in the course outline but came up during the discussion. The only negative thing I would say is that going with colleagues made it difficult to answer questions 100% as other people knew who I was talking about. I really enjoyed the training and a benefited in my work life and personal life."


    -IMI Australia Pty Ltd


     

    "The course outlined to me that being organised, adapting to different personalities and simplifying situations/training can and will result in better outcomes whether with work colleagues or clients. Finding the common ground with individuals both within and out of the organisation will make a happier and more successful workplace.


    -JG King


     

    "I found the course informative and valuable to dealing with conflict."


    -Australian Federal Police


     

    "Overall great content."


    -Ausco Modular


     

    "The trainer was very lively and very good at communicating/telling stories to get the point across. Otherwise it was a very informative, interesting and engaging course."


    -JV Office Support


     

    "I enjoyed this course. It was the right amount of information and provided exactly what I needed."


    -SA Health


     

    "The trainer was great and tailored the course to me and my colleague."


    -Perisher Blue Pty Ltd


     

    "I found the last part of the day very useful when we discussed other phrases that can be used as to not aggravate a conflict or situation."


    -SA Water


     

    "The Conflict Resolution training with Anne was excellent. I had a great day, learned a lot and gained useful tools that I can take away to adopt in my professional as well as personal life. Anne was engaging, warm and informative all throughout the course. Thank You."


    -KGCoaching&Consulting


     

    "Dispute resolution was definitely the most useful."


    -L'OCCITANE Australia Pty Ltd


     

    "Really enjoyed the content provided, would have loved to do the full day course."


    -Melbourne Comprehensive Eye Surgeons


     

    "Very useful and well structured course."


    -James Ruse Agricultural high School


     

    "The topics are interesting."


    -L'OCCITANE Australia Pty Ltd


     

    Very good course."

    Australian Federal Police

     

    "Student involvement with class activities was great and helped put into practice what was being taught."

    Honda Australia Motorcycle and Power Equipment Pty Ltd

     

    "It was very useful to see how other people saw themselves as well as how everyone has a preference for managing conflict."

    "The graphic facilitator was invaluable for this training. We talked a lot about our thoughts on the topics and Owen captured everything brilliantly. It is much more inline with how I learn and helped me to stay on track and retain the information."

    "I absolutely loved the addition of the graphic facilitator. It is much more to my learning style, it was fun, and it helped to capture the main points of the day and was really memorable."

    "Jen is always an engaging, warm and practical presenter - combining the government 'insider' know-how with careful listening and helpful responses to the training group members. Owen was also a fantastic addition, with the graphic/visual summaries a really great way of condensing the info presented in the course in an accessible and fun way."

    Prime Minister & Cabinet

     

    "Trainer was great. Material was great."

    "Excellent course and fantastic trainer. Well delivered, relevant and informative."

    "Richard was very engaging and helpful to provide further detail to the training material where required."

    "Richard was great. Energetic, relative & dynamic. Very Enjoyable."

    "Richards natural flexibility and wit to entertain and interact with his audience was exceptional. He made it fun, gave excellent personal, illustrations and yet left nothing in doubt about the key outcomes and reinforced the key skills/hints to ensure those outcomes. Interesting in the context of the course, when he walked into the room and started off with his English accent my personal reaction was somewhat negative... that rapid assessment, but within minutes he had my attention and I was confident of a worthwhile experience and his delivery. A very capable trainer and generally interesting, grounded personality. Sincerely, well done!!"

    "Richard was very good, he provided a good mix of science, theory, practical examples and group tasks. The short videos were on topic and helpful. Overall an engaging, helpful and enjoyable workshop well delivered."

    "Richard was clear in his advise and in a context that made sense."

    "Information on the timing of the brains processing of chemicals released during different types of emotions was very useful in understanding strategies for managing some conflict situations."

    G.James Glass & Aluminium

     

    GoldWest Apprenticeships logo
    Course was relevant and delivered in a format that allowed all to contribute and relate.

    -Goldenwest Apprenticeships
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    I have been delighted with pd training with the construct and delivery of this course. pd training has assisted me every step of the way, with constructing an outline, preparing the team and building enthusiasm and with the most important follow-up after the course to keep motivation high. I am a raving fan and have been singing pd training's praises to other managers that I network with.

    -JFTRS PTY LTD
    blank
    Anne was a great facilitator and handled the group very well. She was aware of the issues that we had and presented the course material in a very careful and structured manner. She was very observant of the reactions of the group. We will definitely ask for Anne at the next workshop.

    -JFTRS PTY LTD


    Office of the Registrar of Indigenous Corporations logo
    The trainer was very attentive to all participants needs and wants. Also, very inclusive of all who participated. The training flowed constructively and the content very relevant to work conducted by our agency.

    -Office of the Registrar of Indigenous Corporations


    St John Ambulance logo
    Was really pleased to see the effort put into tailoring the course for a group of St John Ambulance personnel. The use of relevant examples certainly captivated the group and enabled them to interact without trying to work out the links between what the presenter said and what they know and understand of their job and its role.

    -St John Ambulance


    IGa/Metcash logo
    Mike does a great job of engaging the whole team. Very enlightening and took plenty away with me to work with.

    -Metcash/IGA


    IGa/Metcash logo
    Anne was a great trainer and customised the course to our needs, I thoroughly enjoyed it and would recommend it. I would also attend other courses where Anne is the trainer.

    -Metcash/IGA


    IGa/Metcash logo
    I have been a training facilitator for many years and Annes energy and enthusiasm was inspiring and I honestly have to say, she is the best trainer I have experienced.

    -Metcash/IGA


    ICESPL logo
    The view of conflict and the change in ones perception of conflict was useful in every day life. Well presented.

    -Integrated Chemical and Environmental Systems PL


    Malthouse logo
    I enjoyed the energy and professionalism with which that the topic was delivered. I learned a lot about me and my customers. And above all else time just went by. Thank you Kliment.

    -The Malthouse


    Calvary Health Care logo
    Great course, well organised, well run & I felt I got a lot out of it...thanks =0)

    -Calvary Health Care ACT


    Calvary Health Care logo
    This course put it all together for me - I now have the tools, the methodology and therefore the confidence to proactively assist my organisation in this area. Thank you to Ross, who really gives so much of himself in his presentations.

    -Calvary Health Care ACT


    Swinburne University logo
    The trainer gave lots of tips on how to handle stress and emotions. She was also very knowledgeable about her subject and used the real situations of participants to show how theories could be applied to any situation being it corporate or on a lower level dealing with person to person situations. he course was most beneficial.

    -Swinburne University


    Department of Defence logo
    Once again, very worthwhile and very enjoyable. Thanks to a great trainer.

    -Department of Defence


    More happy clients



  • Course Outline - Conflict Resolution Training Course

    Download Conflict Resolution Training Course Outline

    Foreword:

    Conflict is the result of people having differing needs, opinions, expectations and often completely different perspectives. The reality of conflict is that in any human relationship it is inevitable, but if handled well, conflict can provide a powerful avenue for significant growth.
     

    Conflict resolution involves recognising and managing the particular conflict. This is an essential part of nurturing your relationships. Poorly handled conflict can affect both the employees and the clients, thereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organisation to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.

     

    Conflict Resolution Training Course - Lesson 1
    Getting Started
    • Pre-Assignment Review
    • Workshop Objectives
    Conflict Resolution Training Course - Lesson 2
    Conflict Resolution Explained
    • Conflict Defined
    • Conflict Resolution Defined
    • Review the Conflict Resolution Process
    Conflict Resolution Training Course - Lesson 3
    Conflict Resolution using the Thomas-Kilmann Instrument
    • Collaboration
    • Competition
    • Compromise
    • Accommodating
    • Avoidance
    Conflict Resolution Training Course - Lesson 4
    Create a Neutral Atmosphere
    • Create Neutral Emotions
    • Setting Limitations
    • Choose the Right Place and Time
    Conflict Resolution Training Course - Lesson 5
    Finding Mutual Requirements
    • What I Need
    • What They Need
    • What We Need
    Conflict Resolution Training Course - Lesson 6
    Identifying Individual Needs
    • What They Need (Expanded)
    • Creating a Positive Path
    • Creating a Strong Relationship
    Conflict Resolution Training Course - Lesson 7
    Identify the Real Issue
    • Examine the Root of the Problem
    • Design the Cause vs Effect Diagram
    • Forgiving is Essential
    • Discuss the Resolution Benefits
    Conflict Resolution Training Course - Lesson 8
    Creating Multiple Options
    • Creation vs Evaluation
    • Identifying Options for Mutual Gain
    • Further Options to Consider
    Conflict Resolution Training Course - Lesson 9
    Finding the Best Solution
    • List Solution Criteria
    • Short Listing Options
    • Comparing Solutions
    • Planning the Solution
    Conflict Resolution Training Course - Lesson 10
    Evaluate and Take Action
    • Evaluating the Current Situation
    • Choosing Appropriate Actions
    • Design an Effective Process
    • Implement the Action Plan
    Conflict Resolution Training Course - Lesson 11
    Additional Resources
    • Stress Management Techniques
    • Anger Management Techniques
    • The Agreement Frame Explained
    • Open-Ended Questioning
    Conflict Resolution Training Course - Lesson 12
    Wrapping Up
    • Words from the Wise
    • Parking Lot
    • Action Plans and Evaluations

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
  • Public Class Dates for Conflict Resolution Training Course

    Details:

    • Time: 9:00 AM - 4:30 PM
    • Small classes, average 5 people, max 16
    • Lunch and refreshments included
    • Pay on Invoice or by Credit Card

    Questions:

    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    When you book a Public Class with PD Training you can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Transfer policy

    100% Transfer Policy

    If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
    Location Date 1 Date 2 Date 3 Date 4
    Sydney
    Level 1, 111 Harrington Street Sydney NSW 2000
    Dec 13
    1 day course
    $550.00
    Click to book
    Special Offer
    Feb 15
    1 day course
    $660.00
    Click to book
    Filling fast
    Apr 17
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 17
    1 day course
    $660.00
    Click to book
    Filling fast
    Melbourne
    123 Queen Street Melbourne VIC 3000
    Dec 13
    1 day course
    $660.00
    Click to book
    Last chance!
    Feb 15
    1 day course
    $660.00
    Click to book
    Filling fast
    Apr 17
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 17
    1 day course
    $660.00
    Click to book
    Filling fast
    Brisbane
    Level 2, 21 Mary Street Brisbane QLD 4000
    Dec 13
    1 day course
    $550.00
    Click to book
    Special Offer
    Feb 15
    1 day course
    $660.00
    Click to book
    Filling fast
    Apr 17
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 17
    1 day course
    $660.00
    Click to book
    Filling fast
    Perth
    Level 1, 863 Hay Street Perth WA 6000
    Dec 13
    1 day course
    $660.00
    Click to book
    Last chance!
    Feb 15
    1 day course
    $660.00
    Click to book
    Filling fast
    Apr 17
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 17
    1 day course
    $660.00
    Click to book
    Filling fast
    Adelaide
    19 Young Street Adelaide SA 5000
    Dec 13
    1 day course
    $660.00
    Click to book
    Missed out
    Feb 15
    1 day course
    $660.00
    Click to book
    Filling fast
    Apr 17
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 17
    1 day course
    $660.00
    Click to book
    Filling fast
    Canberra
    4 National Circuit Canberra ACT 2600
    Dec 13
    1 day course
    $660.00
    Click to book
    Missed out
    Feb 15
    1 day course
    $660.00
    Click to book
    Filling fast
    Apr 17
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 17
    1 day course
    $660.00
    Click to book
    Filling fast
    Parramatta
    Suite 19, Level 2, 103 George Street Parramatta NSW 2150
    Dec 13
    1 day course
    $660.00
    Click to book
    Missed out
    Feb 15
    1 day course
    $660.00
    Click to book
    Filling fast
    Apr 17
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 17
    1 day course
    $660.00
    Click to book
    Filling fast
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Conflict Resolution Training Course
4.54 out of 5 from 786 responses
 
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