Communication Skills Training Course

The Communication Skills training course from PD Training teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.

You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.

If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!

This popular professional development training course is available throughout Australia, including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra and Parramatta.

Learning Outcomes
Course Outline
In-House
Training
Public Class
Reviews
  • Learning Outcomes - Communication Skills Training Course

    After completing this course, participants will:

    • Gain insight into their personality type and communication preferences by using our proprietary profiling tool
    • Learn to recognise other people's personality types and communication preferences
    • Learn to adjust your own communication approach based on need and situation
    • Understand barriers to effective communication and how to overcome them
    • Learn how to effectively utilise pitch, tone and speed
    • Master the S.T.A.R. method for speaking on the spot
    • Learn to use and read body language appropriately
    • Learn how to listen more actively and effectively
    • Gain valuable insights by asking open-ended questions
    • Become a more effective communicator through the use and application of practical tools
    Duration: 1 day course

    Inclusions:


    Top Trainer

    Certificate

    Paper or BYOD tablet

    Tailored Training

    Reinforcement

    Lunch &
    Refreshments



    + beat the forgetting curve with the

    Pre-Class Activities | Always Available Courseware | On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from pd training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.



    Communication Skills Training Course testimonials

    "I am now more aware that my tone and body language are important to consider in all conversations..."


    "Trainer was really good, liked his comments, was easy to follow and I learned a lot, coming from Europe small country learned and understood more about communication, listening, body language, tone of voice and in general real life communication."

    Nepean Hospital - Medical Imaging Department


    "The course was excellent, Joseph was engaging and very good at remembering peoples names. He held the audience attention and explained all concepts well. I am now more aware that my tone and body language are important to consider in all conversations and i need to learn to talk less and listen more."

    Nepean Hospital - Medical Imaging Department


    "Joseph delivered the content in a professional manner and was engaging. He provided great examples that is both relevant to the business and even the social environment. Well done and thank you."

    Australian TFP Bureau Inc.


    "Shane is an awesome trainer. He really got the best out of the participants and made everyone feel relaxed."

    Geocon Group Pty Ltd


    "I found it very informative and enjoyable as the Michaela had a great personality and we were able to see the funny side of things. The personal profile was interesting."

    Methodist Ladies College


    "The course very educative and informative. This enables us overcome our drawbacks and be able to communicate more effectively and efficiently. Our trainer, Michaela was very well prepared and made the session fascinating throughout."

    EFM Logistics Pty Ltd


    "I think for a 3 hr course the content and the flow worked well. The group was kept alive even though it was after a full day for them. This was indicative of Anne's style."

    Customised Course for Ciber


    "Overall the information given during the course was well presented. The instructor was well-prepared and could answer all questions with confidence and clarity. Being a member of Defence, I have attended many courses in my time but I would like to say that this would have to be one of the best civilian courses that I have attended and will be giving my chain of command a back brief on the course and the relevance of the information contained in the course, as the well as the positive relevance it would have to Defence members."

    Department of Defence


    "Great, enjoyed. Helps me to understand different personalities and their thinking."

    "It was and would be valuable in ANY workplace. I have recommended it to my daughter for her workplace! I learnt so much from it and can only hope my colleagues did too - and hope some things may change."

    South West Health Care


    "I found that the course was very interactive, our trainer was very engaging. I had a very enjoyable day!"

    South West Health Care


    "The course was run well, interesting and provided some useful tools in effective communications, particularly I-messages & STAR."

    Department of Transport and Main Roads


    "Troy was fantastic! There were lots of ideas 'a ha' moments for me."

    Aldi - Queensland


    "Charlene was a fantastic and engaging trainer, very knowledgeable and I really enjoyed how the day was structured, the use of various learning tools and the way the content linked together. Every workplace should partake in this Communication Skills course!"

    Department of Planning


    "I work in sales and recruitment but having this training was a solid refresher with some areas to focus on."

    Lab49


    "I enjoyed the luch break going to a cafe as well as we could then come back to the afternoon session refreshed. Having a small group was useful as we were able to work on our own individual issues that we were having at work and reflect on better ways of communicating in theses scenarios. It was personalised to our own needs."

    Life Without Barriers


    "Leigh is one of the best trainers I have had. His enthusiasm for communication was clearly evident, which made it enjoyable to learn. Leigh built a great rapport with everyone and kept the information relevant. I would highly recommend the course and Leigh as a trainer for any future courses. Kind Regards"

    UnitingCare Wesley Bowden


    "I'm personally not a big fan to be involved in any kind of activities in any training courses, but this one has changed my thought. The activities we had were fun and kept me thinking of the concept behind the topics. This course has made my eyes opened, and definitely helpful in future. I would strongly recommend others for this course."

    Danisco Australia


    "Anne, was great very fun and entertaining, she really broke down what needed to be done to enable effective communication with my colleagues."

    Lab49


    "Touching base at the end of the training session on how to deliver and listen to difficult conversations, ie using the "I" and not "you" approach - talking about how an issue or action made you feel (less confrontational etc)."

    "I enjoyed learning about the specific communication styles of my colleagues."

    "I think the course was very relevant about raising awareness of each others communication skills in our teams . I would have loved more time to discuss micro skills around communication . However I was very happy with what we learnt during the training session."

    SunnyKids


    "Judith was great!! Had a fantastic day with her, and will be reviewing the content a lot to implement all I have learned in the work place."

    Carrspace


    "I was very impressed with the depth of knowledge of the trainer. Great atmosphere on the day which helped me to feel at ease and be open minded to learning new concepts."

    Dr Jones & Partners


    "Best course I have ever attended. A great day learning from our trainer, manuals, food, environment, information. The way and structure in which the course was run made you feel comfortable and learning easy. I wasn't bored but engaged the whole day. Wasn't made feel pressured or stressed but rather comfortable right from the start. I would highly recommend this course and our trainer and would love to do further courses with this style of training and trainer."

    "Very relaxed and interactive environment. Learnt a lot about myself and ways I can improve my communication both in the workplace and socially."

    Weleda Australia


    "The course was fantastic and Gina was super. She was extremely knowledgeable and her energy was infectious. Gina really knew how to engage with everyone on different levels and I think she helped all of us get the most out of the course. I have already and will continue to recommend this course to everyone I know."

    UnitingCare Wesley Bowden


    "The big takeaway for me was the general concept of tailoring your communication to your audience, and to work on awareness of personality types. The behavioural categories add some colour to this overall concept, and the "banned words" I felt was a very good insight. I will definitely make use of the "words per minute" heuristic to plan presentations."

    Lab49


    "I really enjoyed the course! I feel I got a lot out of the time spent there. My intention was to learn more about active listening. I feel I have come away with extra knowledge on how to do this. Thank you!" :)

    "I felt that Troy was an excellent course trainer. He was very engaging and kept things interesting."

    Bond University


    "Enjoyed the course - was easy going and easy to participate in. Trainer great. Many thanks and regards, Andrew"

    Public Utilities Office


    "I really enjoyed the training with Jo. I got quite a few interesting ideas, which should come useful for improving my communication skills. I am very excited to try some of the practical hints and tips we were talking about in the class. Overall, it was a great training course!"

    FMR Investments Pty Ltd


    "The facilitator was very engaging. Facilitator involved participant activity i.e. having group add their thoughts/ideas on sheets relating to aspects of the communication course. The student manual a great tool for reference. It was an excellent training session."

    National Native Title Tribunal




  • Course Outline - Communication Skills Training Course

    Download Communication Skills Training Course Outline

    Foreword:

    This communications skills training course helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.
     
    Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type and learn how to overcome some common obstacles to effective communication.
     
    This interpersonal Communication Skills training course will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general.  If you have never completed a communications course of this type, you are missing out on understanding some of the most fundamental concepts that will have a profound effect on your success in the workplace and life in general.
     
    Communication Skills Training Course - Lesson 1
    Getting Started
    • Pre-Assignment Review
    • Workshop Objectives
    Communication Skills Training Course - Lesson 2
    The LDP - Communication Evolution Tool
    • Communication Styles
    • Step 1: Identify your Style
    • Activity: Increase your awareness and adaptability
    • Step 2: Adapt your Approach
    Communication Skills Training Course - Lesson 3
    Understanding Communication Barriers
    • An Overview of Common Barriers
    • Language Barriers
    • Cultural Barriers
    • Differences in Time and Place
    Communication Skills Training Course - Lesson 4
    Paraverbal Communication Skills
    • The Power of Pitch
    • The Truth about Tone
    • The Strength of Speed
    Communication Skills Training Course - Lesson 5
    Non-Verbal Communication
    • Understanding the Mehrabian Study 
    • All About Body Language
    • Interpreting Gestures
    Communication Skills Training Course - Lesson 6
    Speaking Like a STAR
    • S = Situation
    • T = Task
    • A = Action
    • R = Result
    • Summary
    Communication Skills Training Course - Lesson 7
    Active Listening Skills
    • Seven Ways to Listen Better Today
    • Understanding Active Listening
    • Sending Good Signals to Others
    Communication Skills Training Course - Lesson 8
    Asking Good Questions
    • Open Questions
    • Closed Questions
    • Probing Questions
    Communication Skills Training Course - Lesson 9
    Appreciative Inquiry
    • The Purpose of AI
    • The Four Stages
    • Examples and Case Studies
    Communication Skills Training Course - Lesson 10
    Mastering the Art of Conversation
    • Level One: Discussing General Topics.
    • Level Two: Sharing Ideas and Perspectives
    • Level Three: Sharing Personal Experiences
    • Our Top Networking Tips
    Communication Skills Training Course - Lesson 11
    Conversational Psychology
    • Understanding Precipitating Factors
    • Establishing Common Ground
    • Using “I” Messages
    Communication Skills Training Course - Lesson 12
    Wrapping Up
    • Words from the Wise
    • Action Plans and Evaluations
     

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • tailored to your team at no extra cost
    • cost effective - great group pricing
    • you choose the day, duration, place and time
    • flexible length - sessions as short as 1-hour
    • greatest impact in the shortest time
    • great team building opportunity
    • more convenient, people don't need to go off-site
    • World's leading reinforcement system

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator

    These 60-90 minute sessions are highly motivating and thought provoking

    3-hour Power Sessions
    3 hour power session

    3-hour power sessions are targeted and flexible around your operational needs.

    Full-day training
    full day training

    Full day courses delivered with a strong focus on activities and participation.No death by PowerPoint here!

    Conferences
    Conferences

    We can run workshops or provide keynote speakers. Let us provide the highlight of your conference.

    Personalised | Remembered | Applied

    Pre-Class Activities | Always Available Courseware |
    On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from pd training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

    Report on your Success
    • Easier Planning
    • Faster Administration
    • Simple comprehensive
      reporting
  • Public Class Dates for Communication Skills Training Course

    Details:

    • Time: 9:00 AM - 4:30 PM
    • Small classes, average 5 people, max 16
    • Click a date below to book
    • Pay on Invoice or by Credit Card

    Questions:

    Inclusions:


    Top Trainer

    Certificate

    Lunch &
    Refreshments

    Printed Courseware

    Or go paperless
    Location Date 1 Date 2 Date 3 Date 4
    Sydney
    111 Harrington Street Sydney NSW 2000
    Jun 29
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 2
    1 day course
    $660.00
    Click to book
    Filling fast
    Sep 16
    1 day course
    $660.00
    Click to book
    Filling fast
    Oct 27
    1 day course
    $660.00
    Click to book
    Filling fast
    Melbourne
    123 Queen Street Melbourne VIC 3000
    Jun 29
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 2
    1 day course
    $660.00
    Click to book
    Filling fast
    Sep 16
    1 day course
    $660.00
    Click to book
    Filling fast
    Oct 27
    1 day course
    $660.00
    Click to book
    Filling fast
    Brisbane
    Level 24, 215 Adelaide Street Brisbane QLD 4000
    Jun 29
    1 day course
    $660.00
    Click to book
    Last chance!
    Aug 2
    1 day course
    $660.00
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    Filling fast
    Sep 16
    1 day course
    $660.00
    Click to book
    Filling fast
    Oct 27
    1 day course
    $660.00
    Click to book
    Filling fast
    Perth
    61 Kitchener Avenue Victoria Park WA 6100
    Jun 29
    1 day course
    $660.00
    Click to book
    Last chance!
    Aug 2
    1 day course
    $660.00
    Click to book
    Filling fast
    Sep 16
    1 day course
    $660.00
    Click to book
    Filling fast
    Oct 27
    1 day course
    $660.00
    Click to book
    Filling fast
    Adelaide
    19 Young Street Adelaide SA 5000
    Jun 29
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 2
    1 day course
    $660.00
    Click to book
    Filling fast
    Sep 16
    1 day course
    $660.00
    Click to book
    Filling fast
    Oct 27
    1 day course
    $660.00
    Click to book
    Filling fast
    Canberra
    4 National Circuit Canberra ACT 2600
    Jun 29
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 2
    1 day course
    $660.00
    Click to book
    Filling fast
    Sep 16
    1 day course
    $660.00
    Click to book
    Filling fast
    Oct 27
    1 day course
    $660.00
    Click to book
    Filling fast
    Parramatta
    Suite 15, Level 2, 103 George Street Parramatta NSW 2150
    Jun 29
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 2
    1 day course
    $660.00
    Click to book
    Filling fast
    Sep 16
    1 day course
    $660.00
    Click to book
    Filling fast
    Oct 27
    1 day course
    $660.00
    Click to book
    Filling fast
  • Communication Skills Training Course Reviews:

    Allison Monkhouse Funeral Directors logo
    Course content and facilitator very professional and relevant to our needs. Delivery was flexible to suit current business requirements.
    John Allison/Monkhouse Funeral Directors
    Endeavor Foundation logo
    It was all very informative and very relevant to our line of work.
    Endeavour Foundation
    Bindarra Daycare logo
    The most useful part of the course was the appeal to my staff members who are aged between 17-55. I really appreciated that Troy the trainer adapted the course to suit our needs. We will definitely look at booking future courses with PD training:)
    Bindarra Daycare
    A.H. Beard logo
    Jill related to the group extremely well and delivered an interesting course content.
    A.H. Beard
    ASP Ship Management logo
    It was evident that the trainer had a lot of experience on the subject, was attentive and responded to questions in a clear and unbiased manner. If that is an indication of the other trainers than we will be in touch.
    ASP Ship Management
    Mariana Shipping logo
    Very happy with the training especially our Trainer Jack. Its great to have flexibility and understanding to the training schedules where we had an in-house Saturday training to suit our business needs. He made the training fun and productive. Will definitely recommend for others to use.
    Mariana Shipping
    DHL logo
    Will recommend for any supervisor or team leader with in DHL.
    DHL Supply Chain
    Borehole Wireline logo
    Book was good to keep for reference about communicating with different personalities. Thanks :) Hey communication is a two way street... this is a course our entire workforce will be doing.
    Borehole Wireline
    Your World Aged Care Services Australia Pty Ltd logo
    It was very beneficial to find out the different personality types with in our team. Ann was a fantastic trainer and made the 3hrs very enjoyable.
    Your World Aged Care Services Australia Pty Ltd
    Intelerad logo
    It was a knowledgeable session. I am glad I attended, as I found out about my personality style and that of others.
    Intelerad
    Contract Resources logo
    One of the best training sessions I have attended.
    Contract Resources
    Offshore Marine Services logo
    We have another class today, but this was the best training course I have ever attended.
    Offshore Marine Services
    Metcash/IGA logo
    I thoroughly enjoyed the course and will take away a lot of useful ideas. Alexandra certainly knows her subject.
    Metcash/IGA
    Metcash/IGA logo
    The day was fully informative and material delivered in an excellent way.
    Metcash/IGA
    Iceworks Design logo
    Julie was great. She was very keen to discuss our issues, but was very solutions driven and as a result we walked away with practical ways and new procedures to tackle any issues we have. This was terrific!
    Iceworks Design Pty Ltd
    Nak Hair logo
    Learnt a lot! And had a really good time.
    Nak Hair
    Fertility First logo
    Anne was very good. She was very quick to respond and was very relevant! she answered every question and the discussion was thorough but not boring. She is very smart and very good at her job.
    Fertility First
    Corbett Homes logo
    The interaction required with all of us attending the course was fun and brought out our thoughts on things that were relevant to us in the course. It was a great day Thank you!
    Corbett Homes
    Eureka Community Kindergarten Association logo
    For me the course was valuable in learning more about how I communicate with others and providing me with the skills to be more assertive and express my view points to others. The day was fantastic, as it was focused on everyoneƆs own ideas of where they required support and extra resources to use. Our trainer was brilliant, she was a true professional when it came to listening to everyone and their own ideas of where they needed support, even the not so forthcoming ones. I really enjoyed the day, and took home some very valuable tools that I can use with colleagues, committee members and parents who access our service. I feel with time I can strengthen and develop my own assertiveness and skills for saying no and not feeling guilty later on for doing so.
    Eureka Community Kindergarten Association
    Hyder Consulting logo
    I thought the training was very beneficial and really enjoyed myself.
    Hyder Consulting
    Roadtek logo
    Found that the trainer was very good and perceptive with the group. Thanks very much for a great and insightful day.
    Roadtek
    Sanity Entertainment logo
    The information was real and relevant. It was delivered in a logical manner. I was able to keep up and understand all the content. And found myself wanting to learn more and look into further education.
    Sanity Entertainment
    Royal Academy of Dance logo
    The course was better than I thought it would be. It was great that the number of attendees was small.
    Royal Academy of Dance
    Queensland Rail logo
    Very good training. I gained a lot from the trainer as well as the training itself thank you.
    Queensland Rail
    Scalabrini Village Limited logo
    I found the whole day very interesting. I was jut great to be able to communicate with the educator to be able to feel free and comfortable to ask questions and for the educator to take the time to work with us. I would fully recommend this course to my work facility.
    Scalabrini Village Limited
    Metcash logo
    Fantastic, Anne was amazing and worked really well with the group. She was even willing to stay back after the session had finished to discuss specific questions and situations.
    Metcash
    Capricorn Society logo
    Scott's delivery was clear, personalised and to the point. this made the content easy listening and just as easy to absorb. Great job Scott!!
    Capricorn Society
    Australian Broadcasting Corporation logo
    Great course. I really enjoyed it and got a lot out of the course.
    Australian Broadcasting Corporation
    Ward Group of Companies logo
    The contents of the course were relevant for me as I could use what I have learnt to apply it in my daily work.
    Ward Group of Companies
    Chimu Adventures logo
    I found the course to be very interesting and helpful. I liked the small group size and have learned a lot. I have already recommended the course to my colleagues and cannot speak highly enough of Anne. Many thanks!
    Chimu Adventures
    Cricket Australia logo
    I thought the size of the group was very handy for the nature of this course. It made it easy to learn and also share experiences with the group.
    Cricket Australia
    Parliament of Victoria logo
    Enjoyed the small group. Got more out of a small group than I would have from a larger one. Trainer was really good. Course was helpful, well-delivered and concise.
    Parliament of Victoria
    McArthur logo
    The session was exactly what I required and wanted.
    McArthur
    Australian Civil Military Centre logo
    The training provided by Karen was very effective. The most interesting part of the training was the application of the Personal Style concepts and discussions.
    Defence - Latchford Barracks
Not exactly what you needed? Try other courses in the Personal Development Courses Category


Communication Skills Training
4.50 out of 5 from 774 responses
 
shadow
Orgmenta logo
Pre-Class Activities | Always Available Courseware | On Demand Support

org' ment vt. sounds like augment

1. to make greater;

2. to increase impact

Beyond the classroom, the orgmenta app from pd training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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