Communication Skills Training Course

The Communication Skills training course from PD Training teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.

You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.

If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!

This popular professional development training course is available throughout Australia, including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra and Parramatta.

Learning Outcomes
Course Outline
In-House
Training
Public Class
  • Learning Outcomes - Communication Skills Training Course

    After completing this course, participants will:
    • Gain insight into their personality type and communication preferences by using our proprietary profiling tool
    • Learn to recognise other people's personality types and communication preferences
    • Learn to adjust your own communication approach based on need and situation
    • Understand barriers to effective communication and how to overcome them
    • Learn how to effectively utilise pitch, tone and speed
    • Master the S.T.A.R. method for speaking on the spot
    • Learn to use and read body language appropriately
    • Learn how to listen more actively and effectively
    • Gain valuable insights by asking open-ended questions
    • Become a more effective communicator through the use and application of practical tools
    Duration: 1 day course

    Inclusions:


    Top Trainer

    Certificate

    Paper or BYOD tablet

    Tailored Training

    Reinforcement



    + beat the forgetting curve with the

    Pre-Class Activities | Always Available Courseware | On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from PD Training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.



    Communication Skills Training Course testimonials

    "I am now more aware that my tone and body language are important to consider in all conversations..."

     

    "Trainer was really good, liked his comments, was easy to follow and I learned a lot, coming from Europe small country learned and understood more about communication, listening, body language, tone of voice and in general real life communication."

    Nepean Hospital - Medical Imaging Department

     

    "The course was excellent, Joseph was engaging and very good at remembering peoples names. He held the audience attention and explained all concepts well. I am now more aware that my tone and body language are important to consider in all conversations and i need to learn to talk less and listen more."

    Nepean Hospital - Medical Imaging Department

     

    "Joseph delivered the content in a professional manner and was engaging. He provided great examples that is both relevant to the business and even the social environment. Well done and thank you."

    Australian TFP Bureau Inc.

     

    "Shane is an awesome trainer. He really got the best out of the participants and made everyone feel relaxed."

    Geocon Group Pty Ltd

     

    "I found it very informative and enjoyable as the Michaela had a great personality and we were able to see the funny side of things. The personal profile was interesting."

    Methodist Ladies College

     

    "The course very educative and informative. This enables us overcome our drawbacks and be able to communicate more effectively and efficiently. Our trainer, Michaela was very well prepared and made the session fascinating throughout."

    EFM Logistics Pty Ltd

     

    "I think for a 3 hr course the content and the flow worked well. The group was kept alive even though it was after a full day for them. This was indicative of Anne's style."

    Customised Course for Ciber

     

    "Overall the information given during the course was well presented. The instructor was well-prepared and could answer all questions with confidence and clarity. Being a member of Defence, I have attended many courses in my time but I would like to say that this would have to be one of the best civilian courses that I have attended and will be giving my chain of command a back brief on the course and the relevance of the information contained in the course, as the well as the positive relevance it would have to Defence members."

    Department of Defence

     

    "Great, enjoyed. Helps me to understand different personalities and their thinking."

    "It was and would be valuable in ANY workplace. I have recommended it to my daughter for her workplace! I learnt so much from it and can only hope my colleagues did too - and hope some things may change."

    "I found that the course was very interactive, our trainer was very engaging. I had a very enjoyable day!"

    South West Health Care

     

    "The course was run well, interesting and provided some useful tools in effective communications, particularly I-messages & STAR."

    Department of Transport and Main Roads

     

    "Troy was fantastic! There were lots of ideas 'a ha' moments for me."

    Aldi - Queensland

     

    "Charlene was a fantastic and engaging trainer, very knowledgeable and I really enjoyed how the day was structured, the use of various learning tools and the way the content linked together. Every workplace should partake in this Communication Skills course!"

    Department of Planning

     

    "I work in sales and recruitment but having this training was a solid refresher with some areas to focus on."

    Lab49

     

    "I enjoyed the luch break going to a cafe as well as we could then come back to the afternoon session refreshed. Having a small group was useful as we were able to work on our own individual issues that we were having at work and reflect on better ways of communicating in theses scenarios. It was personalised to our own needs."

    Life Without Barriers

     

    "Leigh is one of the best trainers I have had. His enthusiasm for communication was clearly evident, which made it enjoyable to learn. Leigh built a great rapport with everyone and kept the information relevant. I would highly recommend the course and Leigh as a trainer for any future courses. Kind Regards"

    UnitingCare Wesley Bowden

     

    "I'm personally not a big fan to be involved in any kind of activities in any training courses, but this one has changed my thought. The activities we had were fun and kept me thinking of the concept behind the topics. This course has made my eyes opened, and definitely helpful in future. I would strongly recommend others for this course."

    Danisco Australia

     

    "Anne, was great very fun and entertaining, she really broke down what needed to be done to enable effective communication with my colleagues."

    Lab49

     

    "Touching base at the end of the training session on how to deliver and listen to difficult conversations, ie using the "I" and not "you" approach - talking about how an issue or action made you feel (less confrontational etc)."

    "I enjoyed learning about the specific communication styles of my colleagues."

    "I think the course was very relevant about raising awareness of each others communication skills in our teams . I would have loved more time to discuss micro skills around communication . However I was very happy with what we learnt during the training session."

    SunnyKids

     

    "Judith was great!! Had a fantastic day with her, and will be reviewing the content a lot to implement all I have learned in the work place."

    Carrspace

     

    "I was very impressed with the depth of knowledge of the trainer. Great atmosphere on the day which helped me to feel at ease and be open minded to learning new concepts."

    Dr Jones & Partners

     

    "Best course I have ever attended. A great day learning from our trainer, manuals, food, environment, information. The way and structure in which the course was run made you feel comfortable and learning easy. I wasn't bored but engaged the whole day. Wasn't made feel pressured or stressed but rather comfortable right from the start. I would highly recommend this course and our trainer and would love to do further courses with this style of training and trainer."

    "Very relaxed and interactive environment. Learnt a lot about myself and ways I can improve my communication both in the workplace and socially."

    Weleda Australia

     

    "The course was fantastic and Gina was super. She was extremely knowledgeable and her energy was infectious. Gina really knew how to engage with everyone on different levels and I think she helped all of us get the most out of the course. I have already and will continue to recommend this course to everyone I know."

    UnitingCare Wesley Bowden

     

    "The big takeaway for me was the general concept of tailoring your communication to your audience, and to work on awareness of personality types. The behavioural categories add some colour to this overall concept, and the "banned words" I felt was a very good insight. I will definitely make use of the "words per minute" heuristic to plan presentations."

    Lab49

     

    "I really enjoyed the course! I feel I got a lot out of the time spent there. My intention was to learn more about active listening. I feel I have come away with extra knowledge on how to do this. Thank you!" :)

    "I felt that Troy was an excellent course trainer. He was very engaging and kept things interesting."

    Bond University

     

    "Enjoyed the course - was easy going and easy to participate in. Trainer great. Many thanks and regards, Andrew"

    Public Utilities Office

     

    "I really enjoyed the training with Jo. I got quite a few interesting ideas, which should come useful for improving my communication skills. I am very excited to try some of the practical hints and tips we were talking about in the class. Overall, it was a great training course!"

    FMR Investments Pty Ltd

     

    "The facilitator was very engaging. Facilitator involved participant activity i.e. having group add their thoughts/ideas on sheets relating to aspects of the communication course. The student manual a great tool for reference. It was an excellent training session."

     

    National Native Title Tribunal

     

    "The presenter was fantastic. I was impressed with his clarity of presentation, subject, knowledge and able to be understood on all levels. I have gained valuable knowledge that I can use in my work/personal life."

    Glenys Page

     

    "This course was amazing...The instructor really brought out things in myself that I really didn't know about myself He challenged me...I would recommend the instructor and the course to anyone."

     PSMA Australia

     

    "All staff really enjoyed the course, it was only 90 minutes but it was excellent. Kate was a great presenter and all feedback has been good."

    The System Works Group (TSWG) PTY LTD

     

    "Janeen provided excellent courseware structure and made commendable efforts to adapt the presentation to individuals requirements. Well presented, great activities, and even better facial expressions! Definitely recommended to Sworn/Unsworn members."

    Victoria Police

     

    "I found Joseph not only presented the information well, he also made it relevant and specific to our needs. He was able to engage all the participants and made it fun as well. I believe that the participants have not just learned a lot from this but also will actually put what they have learned into practise. So, thank you very much Joseph. Truly appreciate it."

    Qudos Bank

     

    "It was well worth the time taking this course. Content was very useful and our trainer, Joseph was a wealth of knowledge and delivered the course in an enthusiastic and interesting manner. I would recommend this course to everyone."

    Supacat Pty Ltd

     

    "I found Peter the facilitator was very good. He kept everyone engage for the whole day and I think my answers may have been different if it was run by someone else. It was probably the most enjoyable workshop I have been to as these type of things become boring as the day goes on but I truly enjoyed my day."

    Kavanagh Industries Pty Ltd

     

    "This course was a refresher for me and a valuable learning tool for the work environment. The information clarified boundaries and how to communicate more effectively. Our trainer was thorough and very humorous. Thank you."

    Ravenswood School

     

    "Excellent course. Definitely learnt a few tricks to improve my communication skills."

    Origin Energy

     

    "Good to reinforce ideas and strategies for clear communicating. Thanks for communicating this clearly!"

    Mosaic Property Developments

     

    "All part of the 3 hour course were very informative."

    Salco Group

     

    "Helen is a great trainer delivered the course content very well and had everyone engaged in the learning."

    Rohlig Australia

     

    "It was a pleasing and comfortable atmosphere with good energy. Having all staff together learning the same techniques at once. By learning what traits we are all made of we can work out how to work better with each other. Consider how others work and how you can communicate to get a positive result."

    Pittwater House School

     

    "As a trainer myself, I think Candy did a really good job in capturing us all and delivering the content. She gave really good life experience examples and used different learning devices. All in all, Candy had a very diverse group which she drew together into a common ground and I think that was really well done!!!"

    JPLA Group

     

    "I found the course very informative and Jo was an excellent trainer."

    Patrick

     




  • Course Outline - Communication Skills Training Course

    Download Communication Skills Training Course Outline

    Foreword:

    This communications skills training course helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.
     
    Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type and learn how to overcome some common obstacles to effective communication.
     
    This interpersonal Communication Skills training course will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general.  If you have never completed a communications course of this type, you are missing out on understanding some of the most fundamental concepts that will have a profound effect on your success in the workplace and life in general.
     
    Communication Skills Training Course - Lesson 1
    Communication is key to success
    • 5 Habits of Highly Effective Communicators
    • Reflection
    Communication Skills Training Course - Lesson 2
    LDP ā€“ Communication Evolution Tool
    • Adjusting your style for a better approach:
    • Communicating when stressed
    • Reflection
    Communication Skills Training Course - Lesson 3
    Bridge the Gap to Communication Barriers
    • The Communication Process
    • Types of Barriers
    • Self-Awareness ā€“ Johari Window
    • Reflection
    Communication Skills Training Course - Lesson 4
    Beyond Verbal Communication
    • Understanding the Mehrabian Study
    • All About Body Language
    • Para-Verbal Communication Skills
    • The Power of Pitch
    • The Truth about Tone
    • The Strength of Speed
    • Reflection
    Communication Skills Training Course - Lesson 5
    Active Listening
    • 8 Common Barriers to Effective Listening and how to overcome them
    • Quadrant of cognitive/explanatory styles
    • Understanding Active Listening
    • Sending Good Signals to Others
    • Ladder of Inference
    • Reflection
    Communication Skills Training Course - Lesson 6
    Asking Good Questions
    • Open Questions
    • Closed Questions
    • Probing Questions
    • Reflection
    Communication Skills Training Course - Lesson 7
    Speaking Like a STAR
    • S = Situation
    • T = Task
    • A = Action
    • R = Result
    • Using ā€œIā€ Messages
    • Active Constructive Response - ACR
    • Reflection
    Communication Skills Training Course - Lesson 8
    Reflections
    • Create an Action Plan
    • Accountability = Action

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • tailored to your team at no extra cost
    • cost effective - great group pricing
    • you choose the day, duration, place and time
    • flexible length - sessions as short as 1-hour
    • greatest impact in the shortest time
    • great team building opportunity
    • more convenient, people don't need to go off-site
    • World's leading reinforcement system

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator

    These 60-90 minute sessions are highly motivating and thought provoking

    3-hour Power Sessions
    3 hour power session

    3-hour power sessions are targeted and flexible around your operational needs.

    Full-day training
    full day training

    Full day courses delivered with a strong focus on activities and participation.No death by PowerPoint here!

    Conferences
    Conferences

    We can run workshops or provide keynote speakers. Let us provide the highlight of your conference.

    Personalised | Remembered | Applied

    Pre-Class Activities | Always Available Courseware |
    On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from PD Training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

    Report on your Success
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    • Faster Administration
    • Simple comprehensive
      reporting
  • Public Class Dates for Communication Skills Training Course

    Details:

    • Time: 9:00 AM - 4:30 PM
    • Small classes, average 5 people, max 16
    • Click a date below to book
    • Pay on Invoice or by Credit Card

    Questions:

    Inclusions:


    Top Trainer

    Certificate

    Lunch &
    Refreshments

    Printed Courseware

    Or go paperless
    Location Date 1 Date 2 Date 3 Date 4
    Sydney
    Level 1, 111 Harrington Street Sydney NSW 2000
    May 15
    1 day course
    $660.00
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    Jun 15
    1 day course
    $660.00
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    Jul 17
    1 day course
    $660.00
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    Aug 10
    1 day course
    $660.00
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    Melbourne
    123 Queen Street Melbourne VIC 3000
    May 15
    1 day course
    $660.00
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    Last chance!
    Jun 15
    1 day course
    $660.00
    Click to book
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    Jul 17
    1 day course
    $660.00
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    Filling fast
    Aug 10
    1 day course
    $660.00
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    Brisbane
    Level 24, 215 Adelaide Street Brisbane QLD 4000
    May 15
    1 day course
    $660.00
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    Filling fast
    Jun 15
    1 day course
    $660.00
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    Jul 17
    1 day course
    $660.00
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    Filling fast
    Aug 10
    1 day course
    $660.00
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    Perth
    61 Kitchener Avenue Victoria Park WA 6100
    May 15
    1 day course
    $660.00
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    Filling fast
    Jun 15
    1 day course
    $660.00
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    Filling fast
    Jul 17
    1 day course
    $660.00
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    Filling fast
    Aug 10
    1 day course
    $660.00
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    Adelaide
    19 Young Street Adelaide SA 5000
    May 15
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 15
    1 day course
    $660.00
    Click to book
    Filling fast
    Jul 17
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 10
    1 day course
    $660.00
    Click to book
    Filling fast
    Canberra
    4 National Circuit Canberra ACT 2600
    May 15
    1 day course
    $660.00
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    Filling fast
    Jun 15
    1 day course
    $660.00
    Click to book
    Filling fast
    Jul 17
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 10
    1 day course
    $660.00
    Click to book
    Filling fast
    Parramatta
    Suite 15, Level 2, 103 George Street Parramatta NSW 2150
    May 15
    1 day course
    $660.00
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    Filling fast
    Jun 15
    1 day course
    $660.00
    Click to book
    Filling fast
    Jul 17
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 10
    1 day course
    $660.00
    Click to book
    Filling fast
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Communication Skills Training
4.55 out of 5 from 949 responses
 
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Pre-Class Activities | Always Available Courseware | On Demand Support

org' ment vt. sounds like augment

1. to make greater;

2. to increase impact

Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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