Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefiting from confrontation because you can now manage difficult people and situations with ease. After attending the Dealing With Difficult People in the Workplace training course with PD Training you’ll be empowered to better manage difficult people and situations.
In this life-changing course you'll learn how to discover the root causes of conflict, how certain behaviours impact others and learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution and prevent further issues going forward. This training course provides you with an opportunity to plan and practice your situational management skills so you feel empowered to handle any workplace conflict.
This enlightening personal development course is available in Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth, or via instructor-led training online.
Click the Public Class tab below to view the course schedule, or click In-House Training to request a quote for group training at your preferred location.
|Course name||Length||Outline||Next class|
|Active Listening Training Course||0.5 day course||Mar 15|
|Anger Management Training Course||1 day course|
|Assertiveness and Self Confidence Training Course||1 day course||Feb 21|
|Body Language Training Course||1 day course||Mar 22|
|Communication Skills Training Course||1 day course||Mar 6|
|Creative Problem Solving Training Course||1 day course||Mar 1|
|Dealing With Difficult People in the Workplace||1 day course||Feb 25|
|Developing Creativity Course||1 day course|
|Emotional Intelligence (EQ) for Professionals Training Course||1 day course||Mar 14|
|Goal Setting and Managing for Outcomes Training Course||1 day course||Mar 6|
|Influence and Persuasion at Work Training Course||0.5 day course||Apr 1|
|Organisational Skills Training Course||1 day course||Mar 5|
|Public Speaking Training Course||1 day course||Mar 21|
|Stress Management Training Course||1 day course||Apr 4|
|Work-Life Balance Training Course||1 day course||Apr 8|
"I have been struggling with an employee, not knowing how to deal with them. Yesterday's training made my role much clearer and I will feel more confident in dealing with this person."
Kalwun Development Corporation
"Joseph is a great Trainer, he is open and encouraging, he is forthcoming with his explanations and knowledge of the subject matter.
"I have done a few of these courses and this trainer was by far and away the best. Her humour, her pace of the course, content coverage and her inclusion of all participant (even the most reticent)was outstanding."
-Beatty Park Leisure Centre
"Very good training, enjoyed learning about other personality types in workplace."
-The Institute of Public Accountants
"The course content was delivered well and I will take on some of what I learnt. I enjoyed the open discussions we had but come to the conclusion that some things are not fixable."
-R J Sanderson Associates
"Jo was one of the best trainers I have experienced, and was very knowledgeable about the subject and keen to assist with personal issues relevant to the individual."
-Rottnest Island Authority
"The course content and how it was delivered has given a better and meaningful insight to the different personalities which exist within the team at the venue and therefore the general impact on how this can impact on the delivery of the requirements of the day to day business activities."
"Anne was a great trainer. Very responsive and quick on her feet so was able to integrate what our team was saying and make the content relevant to our situations."
-Qudos Bank Arena
"I found the course very useful for my role. I will be able to use all of the techniques within my work to improve in my role."
"The facilitator mad ea great effort to get to know our organisation and appropriately tailored the content of the course, and provided good examples."
-National Accreditation Authority for Translators and Interpreters
"Couldn't have asked for a better, more enthusiastic, knowledgeable trainer, very happy to have Joe return to complete future training with our Company."
-Robson Civil Projects
"Most useful part was guiding me in the best way to respond to difficult people. I am very unlikely to open/read the manual but have referred to the one pager hand out a few times already when sharing my learnings with colleagues."
"Overall the course was great. Derrick kept you entertained and interested, which surprised me. As I thought I would find it hard to stay focussed."
-Sicame Australia Pty Ltd
"Derrick was extremely sensitive to our needs on the day. He was very perceptive to subjects that we needed to speak about on the day, adjusting his training to suit us. Very well done"
-City of Gold Coast
"Our trainer Josh perfectly executed the session and his communication and enthusiasm was so engaging, which inspired everyone to get involved. It was such a brilliant session and the agents got so much out of it."
"Josh was very engaging and informative - highly enjoyed his training session."
"The training was beneficial to all staff members that attended. Customer service is one of our main priorities and the knowledge/skills we have gained from this training will improve Customer Service Excellence at the Shire of Murray. The trainer was very knowledgeable and enthusiastic which made the training interesting. It was good that the personality profile and training manuals had a lot of information."
"Got everyone talking, working together and sharing different ideas to the rest of the group."
-Shire Of Murray
"Troy was a great facilitator that new his content and kept us engaged throughout the training. Keep up the good work Troy!"
-Elgas Limited - NSW
"Found the trainer fantastic, kept on track and engaged. The course was relevent and meet all my expectations. Highly recommended and discussed this with my colleagues when I returned to my workplace. 5 STARS"
-City of Gold Coast
"It is such a busy time of year & I wish I had more time to review the ground (& notes) covered by the course, to help consolidation. But I was determined to attend as it is an area that has already caused me problems, and I am very pleased I was able to rearrange my timetable so I could make it. And the notes (from my quick glance) are easy to read, review and absorb, tools I know that will be useful well down the track as I negotiate the inevitable challenging issues ahead of me. The energy, knowledge, empathy, commitment and common sense of the trainer was also impressive and an inspiration."
-National Library Of Australia
"I have also let the other Staff members know that they may benefit from this second course as well."
-Brisbane Counselling Centre
"Good the class numbers were only 4. A review of the personality types was good. Was able to look at a different personality type in my workplace and look at some differing approaches I could take to work with their priorities and perceived view of how to address some tasks."
-Department of Mines, Industry Regulation and Safety
"Thoroughly enjoyed the day. I thought the content was most relevant and I found that I can definitely apply the learnings within my work environment."
"Most - exploring communication styles and understanding how others communicate. Practicing the I statements was great too. Least - For me the body language and type of questions was not useful due to my own experience however I found the trainer to deliver this appropriately with not too much time allocated to the topic."
QLD Department of Corrective Services
"It helped me to understand my own behavior more, I have really thought about what categories the people around me would fall into and how I can deal with them better."
During this Dealing with Difficult People in the Workplace training course, participants will learn how to approach, engage and better manage difficult people, while also learning how to understand and influence them so that a successful resolution can be achieved without creating negative feelings or damaging relationships.
The course includes training in recognising attitudes and actions that impact others, using effective management techniques to deal with difficult people, using tools to deal with anger, developing coping strategies, understanding motives and behaviours and much more.
Dealing With Difficult People in the Workplace - 2018 - Lesson 1
Dealing With Difficult People in the Workplace - 2018 - Lesson 2
Conflict as Communication
Dealing With Difficult People in the Workplace - 2018 - Lesson 3
Benefits of Confrontation
Dealing With Difficult People in the Workplace - 2018 - Lesson 4
Dealing With Difficult People in the Workplace - 2018 - Lesson 5
Dealing With Difficult People in the Workplace - 2018 - Lesson 6
Dealing With Difficult People in the Workplace - 2018 - Lesson 7
Dealing with Problems
Dealing With Difficult People in the Workplace - 2018 - Lesson 8
The Three-Step Conflict Resolution Model
Dealing With Difficult People in the Workplace - 2018 - Lesson 9
Practice Makes Pretty Good
Dealing With Difficult People in the Workplace - 2018 - Lesson 10
Dealing With Difficult People in the Workplace - 2018 - Lesson 11
Why Don’t People Do What They Are Supposed To?
Dealing With Difficult People in the Workplace - 2018 - Lesson 12
De-Stress Options to Use When Things Get Ugly
In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.
org' ment vt. sounds like augment
1. to make greater;
2. to increase impact
Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.
The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.×