Active Listening Training Course

Active listening is the key to effective communication as it requires a real two-way exchange of information between two or more people. There is a big difference between "hearing" someone speak and "listening with intent", so once you start using the active listening techniques taught in this course you'll experience better results in your relationships both at home and in the workplace.

The PD Training Active Listening training course teaches you crucial skills like how to how to listen attentively, how to show real interest, how to understand what you’ve heard and how to respond appropriately. This course touches on body language as well as specific types of questioning techniques.  After learning and implementing these techniques you will become a more effective communicator in all situations.

PD Training's half-day Active Listening Training course is available now in Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth or can be customised and delivered at your chosen location.

Learning Outcomes
Course Outline
In-House
Training
Public Class
Reviews
  • Learning Outcomes - Active Listening Training Course

    In this course participants will learn to:
    • Engage more effectively through actively listening
    • Understand the difference between ‘hearing’ and ‘listening’
    • Learn the techniques to listen actively
    • Increase their awareness of communication behaviours
    • Understand how emotions effect their ability to listen
    • Learn to paraphrase and restate for clarification
    • Be able to manage and encourage constructive collaboration
    Duration: 0.5 day course



    Reviews

    Active Listening Training Course Reviews:

    "Joseph was fantastic. Engaging and genuine. Thank you"

    Kirana Training

     

    "Everyone needs to do this. One of the best courses and trainers I have ever experienced."

    Department of Education

     

    "Role play was a very important part."

    Gates Australia P/L

     

    "The most useful part for me was learning how to speak to a customer, understanding how to solve their problem and the right questions to ask in order to get the information needed to help the customer. This course showed a few simple steps and procedures on how to accomplish that. I would definitely recommend to anyone!"

    Mount Druitt Ethnic Communities Agency

     

    "It was particularly interesting about responding to customers emphatically, little things like including their name when you've asked them for it. Introducing yourself and so forth that I hadn't considered."

    Mount Druitt Ethnic Communities Agency

     

    "The trainer provided me with some ideas that I can definitely use when working with the young adults I support."

    "I found the course really informative and whilst it was only a 3 hour session."

    Wesley Mission Victoria

     

    As CEO I would note that the course content and trainer fully met my needs. I would certainly consider pd training for soft skills development of managers.
    Individual participant
    I found the training day very helpful for bringing our team together. I feel sure that the non judgmental attitude and the positive energy of the trainer left the group thinking "it's ok to open up."
    Individual participant
    Forrest Centre Reception logo
    One of the best training courses I have attended.
    The Forrest Centre û Wedding Reception Centre
    RB Pharmaceuticals logo
    Anne was a fantastic trainer, engaged the audience the whole day.
    Reckitt Benckiser Pharmaceuticals
    Barwon Water logo
    Found the course and the presenter inspiring. Have used the skills learned to look at how I behave and communicate as well as listen to others within the workplace and home. Thanks.
    Barwon Water
    Precision Electronic Technologies logo
    Great communication with all parties (both participant and HR) before and after the training. Reminder emails are a good tool. Our participant found the course very useful.
    Precision Electronic Technologies



  • Course Outline - Active Listening Training Course

    Download Active Listening Training Course Outline

    Foreword:

     

    Effective listening is actively absorbing the information given to you by a speaker and using specific techniques that show you are not only listening but keenly interested is what is being said, while also providing feedback to the speaker so that he or she knows the message was received.

     

    This fun and interactive Active Listening Skills Training Program will provide you with the practical skills and knowledge that will transform your personal and professional interactions and lead to more rewarding and meaningful communication.

     

    Active Listening Training Course - Lesson 1
    Getting Started
    • Pre-Assignment Review
    • Workshop Objectives
    • Action Plans
    Active Listening Training Course - Lesson 2
    How Well Do You Actively Listen?
    • Group Activity
    Active Listening Training Course - Lesson 3
    What Affects Listening?
    • What Affects Listening?
    • Things That Prevent Us From Listening
    • Listen – Really Listen – Using Minimal Encouragers
    • Why Use Minimal Encouragers?
    Active Listening Training Course - Lesson 4
    Determine Your Communication Behaviours
    • The Process
    • Step 1: Identify your C H O I
    • Step 2: Begin Your Personal Communication Evolution (C E)
    • Personality Types and Their Communication Tendencies
    Active Listening Training Course - Lesson 5
    Verbal Communication Skills
    • Listening and Hearing; They Aren’t The Same Thing
    • Focused Listening
    • Asking Questions
    • Open Questions
    • Closed Questions
    • Clarifying Questions
    • Body Language
    Active Listening Training Course - Lesson 6
    High Emotion - Low Intelligence
    • How to Accurately Perceive Emotions
    • Use Emotions to Facilitate Thinking
    • Manage Emotions
    Active Listening Training Course - Lesson 7
    Tips and Tricks to Manage a Brainstorming Environment
    • Tips and Tricks
    Active Listening Training Course - Lesson 8
    Wrapping Up
    • Words from the Wise
    • Action Plans
     

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
  • Public Class Dates for Active Listening Training Course

    Details:

    • Time: 9:00 AM - 12:00 PM
    • Small classes, average 5 people, max 16
    • Lunch and refreshments included
    • Pay on Invoice or by Credit Card

    Questions:

    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    When you book a Public Class with PD Training you can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Transfer policy

    100% Transfer Policy

    If an unforseen event prevents public class attendance, no problem. Transfer to new person/course/date/city.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
    Location Date 1 Date 2 Date 3 Date 4
    Sydney
    Level 1, 111 Harrington Street Sydney NSW 2000
    Nov 14
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Dec 7
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Jan 11
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Feb 6
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Melbourne
    123 Queen Street Melbourne VIC 3000
    Nov 14
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Dec 7
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Jan 11
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Feb 6
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Brisbane
    Level 24, 215 Adelaide Street Brisbane QLD 4000
    Nov 14
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Dec 7
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Jan 11
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Feb 6
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Perth
    Level 1, 863 Hay Street Perth WA 6000
    Nov 14
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Dec 7
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Jan 11
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Feb 6
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Adelaide
    19 Young Street Adelaide SA 5000
    Nov 14
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Dec 7
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Jan 11
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Feb 6
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Canberra
    4 National Circuit Canberra ACT 2600
    Nov 14
    0.5 day course
    $495.00
    Click to book
    Last chance!
    Dec 7
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Jan 11
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Feb 6
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Parramatta
    Suite 15, Level 2, 103 George Street Parramatta NSW 2150
    Nov 14
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Dec 7
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Jan 11
    0.5 day course
    $495.00
    Click to book
    Filling fast
    Feb 6
    0.5 day course
    $495.00
    Click to book
    Filling fast
Not exactly what you needed? Try other courses in the Personal Development Courses Category


Active Listening Training -The Secret of Great Communicators!
4.65 out of 5 from 147 responses
 
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