Emotional Intelligence (EQ) Training Course

Our runaway emotions can and do influence the way we react in the workplace on a daily basis. Having a higher level of Emotional Intelligence (EQ) means having the ability to recognise your behaviours, moods and impulses and manage them in a positive way.  So instead of over-reacting and over-compensating when things don't go as planned, you are much better equipped to understand the effects your emotions are having on you at any given moment.

In this PD Training course, you'll learn skills like how to interpret and manage your emotions and balance your optimism and pessimism, using coping methods and relaxation techniques, managing your non-verbal communication and more. This course will make you more aware of your own thoughts and feelings and as a result it will improve your ability to interact calmly with others both in the workplace and at home.

This newly found emotional "awareness" allows you to communicate more effectively, succeed at work and achieve your career and personal goals in a shorter amount of time.

This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.  Click on the public course registration buttons to choose your course or for courses delivered at your location click to get a free quote.

 

Learning Outcomes
Course Outline
In-House
Training
Public Class
  • Learning Outcomes - Emotional Intelligence (EQ) Training Course

    After completing this course participants will have learned how to:
    • Know how to read emotions
    • Understand your own level of emotional intelligence
    • Use the Johari window to understand what you reveal to others about yourself and what
      others reveal to you
    • Understand resilience and how to build it
    • Understand social awareness and empathy and how to be more empathic and socially aware
    • Understand how different cultures respond to and display emotions
    • Know how to influence others positively
    • Know how to have emotionally intelligent conversations
    • Understand manipulation and emotional dishonesty and how to avoid it
    • Understand how to lead with emotional intelligence
    Duration: 1 day course

    The best adult learning experience

    The best adult learning experience

    ×

    PD Training is dedicated to immersive and inspirational learning experiences for busy adults. We believe courseware should keep pace with changes in workplaces and technology.

    So we have written our very own Signature Series that incorporates best practice in modern learner engagement, and continually improves based on trainer feedback, participant feedback and innovations in best practice.

    Welcome to the best adult learning experience in the industry, we look forward to your feedback and suggestions.

    PD Training customer feedback infographic with average of 9 out of 10



    Reviews

    Emotional Intelligence (EQ) Training Course Reviews:

    " I got some really good information and tips on how to handle myself and different aspects/situations I can use for both my professional career and home life."

    "Was a very informative course and the trainer was very engaging."


    -Department of Defence - People Services Branch



    "This course and Trainer was fantastic.I was unsure how I would react to just another course,however,this was not just another course,it was a key to open my mind to further knowledge gathering.I am contemplating study at university solely from my positive experience with this course.The trainer was fascinating."


    -Defence Learning Branch

     

    "Derrick is a brilliant training, I learn a lot from him. I really need to apply the techniques in my daily work. Thank you PD Training."


    -UQ - International Admissions


     

    The Course Trainer was enthusiastic and knowledgeable with the subject which was effective. I would recommend this course for others to get an understanding of the people that they work with/in their personal lives."


    -Melbourne Airport

     

    I was not sure what to expect, however right from the start Matt made me feel comfortable and at ease (even when talking about personal issues). He was respectful, responsive and most of all provided practical and useful tips and tools to help me moving forward."


    -IP Australia


     

    Matt was a great trainer, very friendly and knowledge on the course. I got some really good information and tips on how to handle myself and different aspects/situations I can use for both my professional career and home life."


    -Prime Minister and Cabinet


     

    The trainer was very good and connected very well with the group.  It was really beneficial to be given practical tools to use everyday, home and workplace."

    Useful part - Helpful, practical tips on dealing with difficult clients."


    -Department of Defence - People Services Branch


     

    "The course is good to understand where I stand and what boundaries I should push to work collaboratively in a process to achieve better results."

     

    "The most useful part was the reinforcement of my understanding that everyone thinks and works differently and that everyone has a role in the team, the bit I think could be expanded is how to implement the knowledge to actual work situations to get a more productive workplace."


    "This course was very useful in determining how other Employee's think, act & work in their current roles & how they deal with issues that affect their work environment."

     

    "Derrick did a great job at keeping consistent audience engagement and delivering the course content in an interesting and exciting way. A structure was identified at the start to give the audience an overall picture of how the course would be delivered. Confidentiality was promoted and everyone was encouraged to interact and give their opinions and thoughts, which helped the learning process. Derrick spoke with great energy and enthusiasm, and made full use of the space within the room."


    -Department of Transport and Main Roads Metro District


     

    "I found the course to be very interesting and valuable. The Trainer James was interesting and engaging and I learnt a lot about myself and other members of the group. Also some good strategies for coping with stress and for responding in a positive way to some sometimes negative people and situations. Thank you."


    -LTT


     

    "The context structure was good and the delivery was great."


    -Kalwun Development Corporation


     

    "Overall the course was good and all staff are very friendly, and the topic relevant to my needs."


    -Angove Family Winemakers


     

    "I found the Instructor really passionate about his subject. We were all surprised to know how much was there about Emotional Intelligence. We felt that it should have probably gone over two days. I got a lot more out of it than I expected."


    Defence Learning Branch


     

    "This course is absolutely great. It is very concise and yet action orientated to help build emotional intelligence. I would really appreciate a follow up session or perhaps a group follow-up forum/meeting to consolidate lessons-learned and debrief. Many thanks!"


    -Department of Infrastructure and Regional Development


     

    "I thought the trainer was excellent and delivered the material in a very professional manner.


    -Brimbank City Council


     

    ""Most useful: The discussions during the course focuses on tools and techniques to resolve the problems identified with EQ rather than just identifying/classifying people. Also appreciated that the trainer highlights that the most important is to practice the tools and techniques and to allow mistakes and learn from them."


    -Woodside Energy Ltd


     

    "can't recommend enough, get to know yourself and your colleague in a scientific and fun session!"

    "I see this as a very good staff educational tool for businesses who have a lot of staff in a close contact office/open environment. This is very relevant in being able to deal with/cope with co-workers who have very different emotional needs. Who may come from very different ethnic backgrounds or simply man vs woman."

    "Both Derrick and his content were amazing, as was Fraser McFarlane. PD Training, as always have been amazing. Thank you"

    "Was a very interesting course! and i would definitely recommend to everyone."

    "I was in a totally different corner than I anticipated and once the examples were spoken about I understood better my strengths and weakness's of Emotional Intelligence. I cannot wait to do the course again as I feel I can be more honest next time."


    -AUSTREX Pty Ltd


     

    "Overall I enjoyed the course, especially learning about the brain which provided a greater understanding of EI and why people may react in a certain way."


    -Perth Convention Bureau


     

    "Discussion in class was enlightening - sometimes in a situation you feel you haven't handled it well and the discussion highlighted situations where others had felt the same - this was good for me to realise that I'm not alone in some situations. I have since looked back over the worksheets and manual and have become more self-aware, especially in social situations I can look back and determine what my triggers are when I become defensive or emotionally upset by the words/actions of others."


    -Women in Mining Network (WIMnet)


     

    "Joseph was a fantastic trainer. I will recommend him and this EQ course to everyone I know."


    -International Conservation Services



    "Highlighting my obvious traits and reminding myself of my strengths was very positive"


    -Inner West Neighbour Aid

     


    "Fantastic workshop - reviewing the manual again for further re-inforcement of the valuable tools learned at the session. Thank you Jo!"


    -Challis Recruitment


     

    "Very happy with the trainer, course and content. I am adapting my learnt behaviours to allow for personal growth and am actively focussing on improving my listening techniques which will hopefully make me a better person. Thank you for running the course."


    -Mental Health Branch, NSW Ministry of Health


     

    "Most useful part of the course was going through each of the 4 profiles together (people were sitting in groups), it really showed understanding of yourself especially sitting next to someone who may be similar, and hearing suggestions on how to deal with people from other profiles e.g. Advisors preferring one on one over group conversation."


    -LeaseEagle


     

    "Interactive parts of the course were really beneficial . Excellent paced course with extremely relevant material content"


    -Arcare Pty Ltd

     

    "Really good session and useful content."


    -QAD


     

    "The Trainer Joseph was extremely effective. Focused on what the class as a whole was looking for."


    -Scottish Pacific


     

    "Derek was very insightful. It feels like he has loads of experience and can relate to everyone even with differing roles. The content was interesting and now I actually want to learn more and take it up a notch."


    -PwC


     

    "The trainer was good at his job and was very knowledgeable."


    -Rural Health Systems


     

    "The trainer did a great job of targeting individual needs, and providing a strategy for each person to use to help them with their development."


    -Individual Course Participant

     

    "The trainer, was an excellent facilitator, full of energy and knowledge."


    -Victorian Institute of Forensic Medicine


     

    "A big plus is the continued access to Orgmenta, and further available online training."


    -Department of State Development

     

    "It was wonderful how Karen could mould the course around our practice's needs."


    -Amanda Lawrence Orthodontics

     

    "The course was great everyone should do it."


    -CQUniversity


     

    "I feel this course will be very beneficial to my current role and also in understanding peoples emotions in general. I am very pleased with the information I was able to take away with me going forward. Thank you Gina, you are a very talented instructor."


    -Department of Defence

     

    "The entire course is relevant for all individuals and should be a "life education course" provided to every single person in schools and in the workplace. Thank you Gina! Excellence!!"


    -Individual Course Participant


     

    "Trainer was fantastic and she made a great effort to relate her presentation in accordance to our organisation."

    "I found the presenter very informative and the content very interesting and will explore this topic further."


    -Victoria Police


     

    "The course was great. Really enjoyed it. Would prefer it to be longer as there was so much more we could have covered. "


    -IPA Personnel Services



    "Anne is awesome. She tailored the training session to our needs and it was completely relevant. Thank you, Anne!"


    -PwC


     

    "Very relevant content with plenty of quality discussion, practice and engagement from participants. very worth while training."


    -Individual Course Participant


     

    "Your trainer was great at building rapport, he was interesting and engaging. The training was great as a foundational course on emotional intelligence. I had a really lovely day and felt comfortable in the group and in the facilitation style of the trainer who has an obvious passion for his craft. Well done!"


    -Department of Communities, Child Safety and Disability Services

     

    "Candy was an outstanding trainer who provided an amazing amount of information, examples and self-awareness activities; demonstrating the vast amount of experience she has in her field. She made me feel incredibly comfortable and was an absolute pleasure to interact with. This was my first course with PD Training and I will be highly recommending these services to my managers and superiors for future reference."


    -Westpac

     

    "Jo was excellent, very engaging and professional."


    -Murdoch University

     

    "Trainer kept us all involved and working in teams"


    -Corinthian Doors (Australia) Pty Limited


     

    "Trainer encouraged interaction between all attending plus herself which makes for a better dynamic."


    -John Holland


     

    "Anne was brilliant. The way in which she conducted herself and facilitated debate was unbelievable. Her knowledge on EQ and ability to answer our questions was great."


    -Green Building Council of Australia


     

    "At no time did I get bored or start watching the clock. We had a very small group which allowed for role playing and workshopping which I found beneficial."


    -Resthaven

     

    "I really enjoyed this course! The trainer was very engaging through the whole day and the little practical exercises allowed me to reinforce my learning. The environment was very positive and I thoroughly enjoyed learning more about this topic."


    -Individual Course Participant

     

    "Mark is a very knowledgeable trainer, who embodied his teachings as well as being able to verbalise them. He is sensitive to the needs of his students and uses the various techniques taught in the class to reinforce and exemplify."


    -Department of Defence

     

    "Fantastic trainer who worked well with people that clearly were reluctant to participate. Fantastic ability to lift the mood and make the training relevant and helpful.


    -Cooper Grace Ward

     

    "Derrick was awesome and he spread the energy around to form a great and safe learning environment for all."


    -Individual Course Participant


     

    "Very surprised from what i learnt from the course, would highly recommend others to take it."


    -Zodiac Group Australia Pty Ltd

     

    "Given the small number of participants on the day, the training was much more personalised and focused to our identified personal objectives, while developing key foundational understanding of EQ concepts. The Trainer was very well versed and some of the greatest insights came from deviating from the strict course material and breaking down key concepts in depth, using common experiences to contextualise the information. The Trainer also provided us with useful tips on resources and references that would help us further develop our understanding of aspects of EQ that were most relevant to our personal objectives which was extremely useful."


    -Individual Course Participant


     

    "Mark is a great trainer. Incredibly knowledgeable on the subject and is able to simplify complex matters very succinctly."


    -Department of Family and Community Services


     

    "I found the course to be very informative, the trainer was very passionate about the subject and knowledgeable, she was able to give me some very good insights."


    -Vision Australia


     

    "This was the most engaging training I've ever attended. The trainer was very knowledgeable and responsive to the group's needs."

    "The separation of the group into their personal style and then talking through each of the styles and how they interacted with the other styles - was very good and the most effective part of the course."

    "One of the best "fit to task" trainers I have had in Justice courses. Respectful of participants, patient, personable."


    -Dept Of Justice And Attorney-General

     

    "Loved the practical elements of the training."


    -Individual Course Participant


     

    "The course highlighted the way we react in an emotionally charged dispute or conflict, it gave us relevant strategies to effectively deal with the a situation or person in such difficult scenarios. some great tools and responses we can use in our daily lives to improve communication and behaviour patterns. I found the course very useful in my job and in my life in general. Thank You."


    -Burwood Council

     

    "Overall, I found the training very interesting. It provided me with some insights and tools for future applicability. The trainer was very knowledgeable and I love the examples she shared to help us better relate to the concept."

    "Happy with Judy- Very knowledgeable - thanks for a great day!"


    -Medtronic Australasia Pty Ltd

     

    "I really enjoyed the mixed delivery of content - it helped to keep me focused on the workshop and the content itself."


    -YWCA Queensland


     

    "Karen was energetic and empathetic throughout. Clearly a very experienced trainer, I loved her enthusiasm and rapport. I wouldn't hesitate to attend another session with Karen."


    -The Strategysmith

     


    "Skilled friendly educator. A pleasure to do the course with. Mark, well done."


    -DOOLEYS LIDCOMBE CATHOLIC CLUB


     

    "Thank you Karen for facilitating a great session. I enjoyed the day and found it very relevant to my line of work. I especially liked that the class numbers were small (3) which made it intimate and a great positive engaging learning environment."

    -Life Education

     

    "The course was good and Lee is very engaging."

    Grundfos Pumps Pty ltd

     

    "The most useful part of the course was to learn about examples of amygdala hijack, using words that will make other person feel good and kindly gesture at private and public life. The biggest thing was learning how to know other person emotions and control yours."

    Medtronic Australasia Pty Ltd

     

    "A great training course - a conversation starter and a reminder to really think about different styles when at work."

    SA Water

     

    Metcash IGA logo
    This course has helped change my mind set& given me some skills to use! Would help the whole sales team. The course was great and I was glad I attended. The trainer was very knowledgeable about the subject and delivered the subject very well.

    -Metcash/IGA


    Metcash IGA logo
    I found the course quite interesting & fun, the instructor was very knowledgeable and very precise & well spoken, a very professional trainer, what I received from the course will be very valuable to my Everyday life, with my dealing with customers and my peers

    -Metcash/IGA


    PAMS logo
    I just want to thank Tammy for her ability to personalise the course for each participant. She certainly made an impact and had the ability to speak honestly and reflect on previous comments and thread these back into the learning.

    -PAMS


    Landgate logo
    Thank you the training course was excellent and the way Tammy involved everyone was the best. Tammy was very professional in very way. I was very impressed with the course content and her delivery.

    -Landgate


    Endeavour Energy logo
    The course was very good and gave me some tools to help me.

    -Endeavour Energy


    Momentive Specialty Chemicals logo
    I thought the course was well presented and entertaining. Yes I would recommend this course to others. I am currently looking at others courses you offer.

    -Momentive Specialty Chemicals


    University of Melbourne logo
    The fact that there was only three of us, made it intimate and we were able to go into detail with our specific needs.

    -University of Melbourne


    CPA Australia logo
    I found the course very informative and Karen has given me some coping mechanisms to get me through the tough calls I get at work.

    -CPA Australia


    JAYCO logo
    Michaela was excellent! I learnt a lot and will put them into practice!

    -JAYCO


    Fresenius Medical Care logo
    The whole course is useful and it's all inter-related. Jill is an excellent presenter. Never a boring moment.

    -Fresenius Medical Care

    More happy clients



  • Course Outline - Emotional Intelligence (EQ) Training Course

    Download Emotional Intelligence (EQ) Training Course Outline

    Foreword:

    Healthy Emotions + Clear Thinking + Appropriate Action = High EQ

     

    Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly without being controlled by your underlying emotions.

     

    This one day training course is useful for anyone who leads or works with other people, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy, and it also includes a review of your interpersonal skills.

     

    You will learn to develop and implement these competencies to enhance your relationships in work and life by increasing your understanding of social and emotional behaviours, and learning how to adapt and manage your responses to particular situations.  The PD Training Emotional Intelligence Course teaches you how to build stronger relationships, how to empathise with others, how to manage your stress levels, how to overcome challenging situations, how to diffuse personal conflicts and much more.

     

    Emotional Intelligence (EQ) Training Course - Lesson 1
    EQ - A Passing Fad?
    • The Power of Emotions
    • The Limbic System
    • Useful Models of Emotional Intelligence
    • Reflection
    Emotional Intelligence (EQ) Training Course - Lesson 2
    I Feel therefore I Am
    • Tuning in to your own emotions
    • Johari Window
    • Self-Control
    • Resilience
    • Reflection
    Emotional Intelligence (EQ) Training Course - Lesson 3
    The Emotions of Others
    • Interpersonal skills
    • Social Awareness and Empathy
    • Emotions and Culture
    • Reflection
    Emotional Intelligence (EQ) Training Course - Lesson 4
    Emotions @ Work
    • Influencing Others
    • Having difficult conversations
    • Dealing with change
    • Toxic Workplaces and Emotional Intelligence
    • Reflection
    Emotional Intelligence (EQ) Training Course - Lesson 5
    The Dark side
    • Manipulation
    • Emotional Honesty
    • Reflection
    Emotional Intelligence (EQ) Training Course - Lesson 6
    Leading and Emotions
    • Leadership and Emotional Intelligence
    • Emotional Agility
    • Cultivating EI in organisations
    • Reflection
    Emotional Intelligence (EQ) Training Course - Lesson 7
    Reflections
    • Create an Action Plan
    • Accountability = Action
    • References

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
  • Public Class Dates for Emotional Intelligence (EQ) Training Course

    Details:

    • Time: 9:00 AM - 4:30 PM
    • Small classes, average 5 people, max 16
    • Lunch and refreshments included
    • Pay on Invoice or by Credit Card

    Questions:

    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    When you book a Public Class with PD Training you can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Transfer policy

    100% Transfer Policy

    If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
    Location Date 1 Date 2 Date 3 Date 4
    Sydney
    Level 1, 111 Harrington Street Sydney NSW 2000
    Sep 4
    1 day course
    $660.00
    Click to book
    Filling fast
    Oct 18
    1 day course
    $660.00
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    Filling fast
    Nov 9
    1 day course
    $660.00
    Click to book
    Filling fast
    Dec 6
    1 day course
    $660.00
    Click to book
    Filling fast
    Melbourne
    123 Queen Street Melbourne VIC 3000
    Sep 4
    1 day course
    $660.00
    Click to book
    Last chance!
    Oct 18
    1 day course
    $660.00
    Click to book
    Filling fast
    Nov 9
    1 day course
    $660.00
    Click to book
    Filling fast
    Dec 6
    1 day course
    $660.00
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    Brisbane
    Level 2, 21 Mary Street Brisbane QLD 4000
    Sep 4
    1 day course
    $660.00
    Click to book
    Last chance!
    Oct 18
    1 day course
    $660.00
    Click to book
    Filling fast
    Nov 9
    1 day course
    $660.00
    Click to book
    Filling fast
    Dec 6
    1 day course
    $660.00
    Click to book
    Filling fast
    Perth
    Level 1, 863 Hay Street Perth WA 6000
    Sep 4
    1 day course
    $660.00
    Click to book
    Filling fast
    Oct 18
    1 day course
    $660.00
    Click to book
    Filling fast
    Nov 9
    1 day course
    $660.00
    Click to book
    Filling fast
    Dec 17
    1 day course
    $660.00
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    Filling fast
    Adelaide
    19 Young Street Adelaide SA 5000
    Sep 4
    1 day course
    $660.00
    Click to book
    Missed out
    Oct 18
    1 day course
    $660.00
    Click to book
    Filling fast
    Nov 9
    1 day course
    $660.00
    Click to book
    Filling fast
    Dec 6
    1 day course
    $660.00
    Click to book
    Filling fast
    Canberra
    4 National Circuit Canberra ACT 2600
    Sep 4
    1 day course
    $660.00
    Click to book
    Filling fast
    Oct 18
    1 day course
    $660.00
    Click to book
    Filling fast
    Nov 9
    1 day course
    $660.00
    Click to book
    Filling fast
    Dec 6
    1 day course
    $660.00
    Click to book
    Filling fast
    Parramatta
    Suite 15, Level 2, 103 George Street Parramatta NSW 2150
    Sep 4
    1 day course
    $660.00
    Click to book
    Filling fast
    Oct 18
    1 day course
    $660.00
    Click to book
    Filling fast
    Nov 9
    1 day course
    $660.00
    Click to book
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    Dec 17
    1 day course
    $660.00
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Emotional Intelligence (EQ) Training
4.55 out of 5 from 1279 responses
 
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