The PD Training Business Etiquette training course will improve your staff's understanding of exactly what professional etiquette is, and with some customisation, introduce them to the expected levels of etiquette in your organisation. As participants, your staff will learn how to conduct themselves more professionally, communicate more effectively and acquire the tools to create that all important first impression.

Skills covered in this 1-day professional development course include memorisation techniques, conducting oneself at meetings and work-related functions, email and telephone etiquette tips, business writing rules, dressing for success and more.

Business etiquette training courses are available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Your Learning Outcomes

• Understand why business etiquette matters and how to improve business etiquette culture
• Understand the three components of business etiquette - appearance, communication, and behaviour
• Know how to make a great first impression and how to dress appropriately
• Understand how to read body language
• Understand the intricacies of introducing people in business contexts and how to remember people’s names
• Understand the art of conversation both in person and on the phone
• Understand how your personal style influences how you communicate
• Know the right way to behave online in a business context
• Explore the do's and don'ts of email etiquette
• Explore the business etiquette of different cultures and countries
• Know how to behave in business social contexts
• Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people