Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course

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Personal assistants (PA's) and executive assistants (EA's) are some of the most important people in any organisation in Australia. This course empowers these workers with the skills and techniques to become even more efficient, productive and professional.

The PD Training Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course provides personal and executive assistants with the techniques to become well-organised, efficient and well-prepared for today’s evolving workplace. Participants in this course will enhance and develop skills like setting and managing meetings, basic project management concepts, setting priorities and communicating effectively with all levels of staff.

This practical, 1-day professional development training course provides techniques you can really use! We look forward to welcoming you to a course in Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta or Perth or Australia-wide.

Please click on the Public Class tab below to view our Foundation Skills for Elite Personal and Executive Assistant Skills course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Looking for something more advanced? Try the Advanced Skills for Elite PA's and Executive Assistants Course

Learning Outcomes
Course Outline
In-House
Training
Public Class
  • Learning Outcomes - Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course

    In this course, participants will:
    • Become highly organised using smart, efficient systems
    • Learn to manage time more effectively & strategically
    • Master prioritisation of time
    • Complete all important tasks and help their manager do the same
    • Learn highly effective verbal and nonverbal communication techniques
    • Become more proactive and empowered in their role
    • Learn to communicate more effectively with their manager
    • Gain an insight into the importance of caring for themselves
    • Learn how to make the most of their 'Team of Two'
    Duration: 1 day course

    The best adult learning experience

    The best adult learning experience

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    PD Training is dedicated to immersive and inspirational learning experiences for busy adults. We believe courseware should keep pace with changes in workplaces and technology.

    So we have written our very own Signature Series that incorporates best practice in modern learner engagement, and continually improves based on trainer feedback, participant feedback and innovations in best practice.

    Welcome to the best adult learning experience in the industry, we look forward to your feedback and suggestions.




    Reviews

    Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course Reviews:

    "The venue and facilities were great. Candy delivered a great course - very enjoyable."

    icourts

     

    "Karen was one of the best trainers I have come across."

    -IDP Education Ltd

     

    "Facilitator David was fantastic, very helpful and delivered the content very well."


    -HETI


     

    "Fabulous trainer. One of the best workshops I have been too. Reinforced what I knew and built on it. Gave me confidence in what I already knew and I know to seek out other courses to build specific needs."


    -UnitingCare Health Pharmacy


     

    "Course was great and tailored to us more personally as it was a smaller group. Quite interactive this way. The venue was ok....all in all it was a great course."


    -Modus Design Pty Ltd


     

    "Overall for a general course that covers many aspects of being an EA I found it to be interesting and motivating."


    -Department of Health


     

    "The trainer was fabulous and full of energy and had a great way of communication with the audience."


    -Department of Health


     

    "The course was great to learn about our and our managers working styles/profiles. It rang true in most behavioural traits for myself and I believe my manager(s). When I came into work today management were very interested in how the course went and what I learnt I told them the personality traits that I learnt and how to work with this knowledge to have better outcomes for all. One manager was very interested in my learning of "diary management"."


    -Fetch TV Management Pty Ltd


     

    "I had a great day and I learnt a couple of techniques to implement back in my role, and valuable time spent networking with other attendees in similar roles. Thank you..."


    -Tatts Lotteries


     

    "Anne was an engaging trainer and tailored the modules to the needs of the class. It was an informative course and was made more enjoyable by the interactions of a smaller class size."


    -Nearmap



    "This is the second training session I have been to with Derrick. he is very knowledgeable, easy to listen to and discuss any queries with. I would recommend him to anyone seeking to develop their skills. Thank you."


    -Jones Howard Chartered Accountants


     

    "The trainer was great, very knowledgeable, great interaction, assisted with all my queries. Content was great at the games were very interactive - highly recommend."


    -Perth Airport Pty Ltd


     

    "A great learning opportunity. Gained an invaluable insight and experience through this training session."


    -St Vincent's Hospital Sydney


     

    "Our presenter was excellent. His willingness to share practical experience and have the attendees participate in discussion was fantastic. Thank you David."


    -Clonakilla


     

    "I am hoping to put in place some of the strategies that we discussed in this course. I still found it interesting and relevant to the job I have. Really enjoyed learning with Karen, and we had a good fun group. Nice small group of 7 made it quite personal. Karen was a great teacher, and I really enjoyed the course and the day!"


    -Notre Dame College


     

    "Karen is an excellent trainer and has a vivacious personality. I very much enjoyed my time spent with Karen and would highly recommend anyone to attend any course she conducts. Sincerely, Thelma."


    -Horsham Rural City Council


     

    "Great course. I understand every EA role can be different depending on the Manager."


    -ADVAM


     

    "Trainer kept a very well timed schedule and finished exactly on time. Course content is very useful."


    -Samantha Wilkinson HR Consulting


     

    "This course was wonderful and so well directed at PAs. Thought it was brilliant"


    -Parkes Christian School


     

    "It's a good avenue to interact with other EA's and learn from each other. It helps for renewed knowledge and responsibilities as an EA."

    "It was great to be able to discuss actual examples within the group - especially when those examples apply to all/most of us in our actual work. It was great to be able to hear how others handle different situations to learn new strategies and ideas."

    "Trainer Anne was excellent. Went thru' modules at a comfortable pace."

     "I thought the presenter was very personable, funny and knowledgeable and worked well will all of the personality types present. I really enjoyed the training as well as networking with other EA staff."


    -Department Of Planning And Environment


     

    "I found the course extremely useful with many tasks I can implement and work on. Adele was an awesome trainer with so much knowledge and had suggestions to resolve any issues raised."


    -Good Samaritain Industries


     

    "I loved the LDP Profiles which helped me understand those I work with."


    -Suncoast Christian College


     

    "The second training course with Adelle and love her energy and knowledge."


    -National Native Title Tribunal


     

    "I found the course very helpful thank you, and would be very open to doing other courses with you down the track."


    -Endeavour Foundation


     

    "I found the course extremely useful with many tasks I can implement and work on. Adele was an awesome trainer with so much knowledge and had suggestions to resolve any issues raised."


    -Good Samaritan Industries


     

    "I loved the LDP Profiles which helped me understand those I work with."


    -Suncoast Christian College


     

    "I came away from the Foundations for elite EA's and PA's course more empowered and thoughtful of the dynamics of the different levels of engagement within the workplace. I found the course to be well paced and the trainer to be experienced and knowledgeable. I would recommend this course for experienced EA's."


    -University of Queensland


     

    "The Profile Markers were of the most interest to me. Always good to do a refresher and do some networking."

     

    "The skills and attributes of an effective PA/EA, LDP Profile, Email management & Time management."


    -Department Of Environment And Heritage Protection


     

    "Was nice to do a course that didn't involve just sitting at a computer all day. It was very interactive."


    -Patersons Securities Limited


     

    "I am so happy I done this course, I will use all of the content learned in my every day working life."


    -Hart Accountants


     

    "Anne was great. I felt a real connection with her which made the class super enjoyable. I felt comfortable and confident. She made me feel as though I can do really own my role. The information was informative and simple. A fantastic starting point."


    -L'Occitane


     

    "Overall the course was well presented, it did give me a few tools to use for the future or reinforced what I should be doing or actioning going forward."


    -Eni Australia Limited


     

    "Excellent Course, highly recommend. You don't have to be an EA or PA to attend gives a great perspective on how to work in the office with different personalities. Thoroughly enjoyed this course and found it very beneficial to my role as Office Administrator."


    -DVConnect


     

    "Megan was a fantastic facilitator, I very much enjoyed the course. It was nice to attend a course that was set in a professional boardroom with food and drinks supplied."


    -Moreton Bay Boys College


     

    "Personal Style Profile was very useful. The Skills and Attributes of an effective EA, Profile Markers are helpful and Communication Styles. These all stand out as part of my learning."


    -OzChild


     

    "I had Siobhan as a trainer and she was an absolute delight. Intelligent, insightful and really made sure I benefited from the day. I wish their were more people like her in this world. Thank you."


    -DEDJTR


     

    "The trainer Siobhan was excellent she was enthusiast, professional and engaging. For me I didn't get as much out of this course as I thought and found I already was practising most of the skills in the workplace and my position. Maybe this course would be good for a beginner who hasn't managed or ever worked as a EA. The food was really good and fresh for morning tea and lunch."


    -Individual Course Participant

     

    "I felt the trainer interacted extremely well, and the activities were well executed. The day and the course went really fast and everyone enjoyed the training. "

    Redland City Council

     

    "This was fantastic for myself, Jo was fantastic and able to direct me and advise were I requested."

    Davey Bickford Australia Pty Ltd

     

    Lend Lease logo
    Jess was fantastic, she made us all feel welcomed and we all learned loads. Couldn't have asked for a better trainer or a group of people to do the course with.

    -Lend Lease


    Count Financial logo
    What an amazing trainer. I very much admire her knowledge, experience and teaching approach. The course exceeded my expectations as it was tailored to each of our individual needs. It was great to have such a small class to share experiences and areas for development. I learnt so much not only from the trainer but also from the other women participating in the course. I would recommend to anyone.

    -Count Financial


    CFA logo
    Great day, picked up on some important things that I was not doing in my workplace and which I am going to be initiating into my position, a great day with interaction, great presenter which certainly makes a difference and keeps you interested.

    -Country Fire Authority


    Very comprehensive course, the trainer was excellent and very enthusiastic.

    -Margan Pastoral Company


    Ansaldo STS logo
    I thoroughly enjoyed this course and found it greatly beneficial.

    -ANSALDO-STS


    Velocity Energy logo
    It was a very practical and well delivered course which I thoroughly enjoyed. I have taken back some excellent ideas to improve my performance in the workplace. Thanks very much!

    -Velocity Energy


    Queensland Rail logo
    I loved that the course was interactive. Annette was an amazing trainer. I would recommend this course to all Assistants within our organisation. I also would like to further developed my career, which means I will be in contact in a few months to look at other course on offer. Regards, Antoinette

    -QR National


    Griffith University logo
    I enjoyed the course very much. Liked the small group of participants (6).

    -Griffith University


    Stihl logo
    Great Course, learnt some very useful tips.

    -Stihl Pty Ltd


    AMES logo
    Many thanks - the experience has been very positive and we would certainly send personnel to your training courses as needed.

    -AMES


    Trilby Misso Lawyers logo
    Clarissa has mentioned the course was fantastic. She really enjoyed the way the course was delivered and has suggested TML use your services in the future.

    -Trilby Misso Lawyers


    ato logo
    A very smooth process to book the training, and staff were extremely helpful when I enquired about payment. The participant found the course helpful, particularly individual feedback she received from the trainer.

    -Australian Tax Office


    RACV Royal Pines Resort logo
    Found your on-line process to be very user friendly and (assumed) auto generated emails were well timed and useful. Feedback from participant was also very good.

    -RACV Royal Pines Resort


    More happy clients



  • Course Outline - Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course

    Download Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course Outline

    Foreword:

    Executive and/or Personal Assistants play a big role in an organisation, as they are the primary point of contact for internal and external clients and business partners. PA's and EA's perform a wide array of jobs every day such as following-up communications and schedules, managing travel and recording important meetings. Enhance your personality and job skills through enrolling in the Foundation Skills for Elite PA's training course from PD Training.

    In this professional development training course, you will learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully.  The practical skills and techniques you will learn in this course will also help you support your manager, and present 'your team of two’ as a professional, confidence-inspiring team. 

    Looking for something more advanced? Try the Advanced Skills for Elite PA's and Executive Assistants Course

     

    Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - Lesson 1
    The Effective PA
    • Welcome
    • The Skills and Attributes of an Effective PA/EA
    • Role Defined
    • Reflection
    Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - Lesson 2
    Your Winning Style and How Best to Communicate with Your Manager
    • Step 1: LDP Review – Communication Evolution Tool
      • Understanding the Counsellor
      • Understanding the Coach
      • Understanding the Driver
      • Understanding the Advisor
    • Step 2: Adapt your Approach to be effective
      • Do’s and Don’ts when interacting with the Counsellor
      • Planning my future Communication strategies with “Counsellor’s”
      • Do’s and Don’ts when interacting with the Coach
      • Planning my future Communication strategies with “Coach’s”
      • Do’s and Don’ts when interacting with the Driver
      • Planning my future Communication strategies with “Driver’s”
      • Do’s and Don’ts when interacting with the Advisor
      • Planning my future Communication strategies with “Advisor’s”
    • Reflection
    Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - Lesson 3
    Set up for Success
    • Your Web of Influence
    • Key Personnel in Depth Template
    • Management (PIT) Personal Information Template
    • Reflection
    Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - Lesson 4
    Working in Sync
    • Email Management
    • Email Etiquette
    • Create the email however direct replies to someone else
    • Manage your inbox
    • Follow the READ principle and stay on top of your email
    • Manage your inbox with Flags and Rules
    • Reflection
    Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - Lesson 5
    Time Management
    • Block Out Times for Your Manager
    • Organised Review and Preparation Times
    • Reflection
    Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - Lesson 6
    Prioritisation to Keep You on Track
    • That’s a WRAP – Getting It all Done on Time
    • WRAP Technique
    • Ranking Priorities
    • Anticipating Time for Tasks – Using PERT
    • Beyond Goal Setting
    • The SMARTR Framework
    • Writing SMARTR Goals – Template
    • SMARTR Goal Template
    • Additional Tips
    • Goals Deconstructed
    • Reconstruct your SMART goal
    • Reflection
    Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - Lesson 7
    Meetings to Run Without a Hitch!
  • Meeting Checklist
  • Meeting Checklist Template
  • Agenda Creation
  • Meeting Agenda Template
  • Keep the meeting on time - planned time interrupters
  • Minute Taking that you can understand
  • Composing your Minutes
  • What can you do to help yourself?
  • Reflection
  • Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - Lesson 8
    Reflections
    • Create an Action Plan
    • Accountability = Action

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
  • Public Class Dates for Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course

    Details:

    • Time: 9:00 AM - 4:30 PM
    • Small classes, average 5 people, max 16
    • Lunch and refreshments included
    • Pay on Invoice or by Credit Card

    Questions:

    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)
    Location Date 1 Date 2 Date 3 Date 4
    Sydney
    Level 1, 111 Harrington Street Sydney NSW 2000
    Jun 4
    1 day course
    $726.00
    Click to book
    Missed out
    Jul 2
    1 day course
    $726.00
    Click to book
    Filling fast
    Aug 19
    1 day course
    $726.00
    Click to book
    Filling fast
    Oct 3
    1 day course
    $726.00
    Click to book
    Filling fast
    Melbourne
    123 Queen Street Melbourne VIC 3000
    Jun 4
    1 day course
    $726.00
    Click to book
    Last chance!
    Jul 2
    1 day course
    $726.00
    Click to book
    Filling fast
    Aug 19
    1 day course
    $726.00
    Click to book
    Filling fast
    Oct 3
    1 day course
    $726.00
    Click to book
    Filling fast
    Brisbane
    Level 2, 21 Mary Street Brisbane QLD 4000
    Jun 4
    1 day course
    $726.00
    Click to book
    Last chance!
    Jul 2
    1 day course
    $726.00
    Click to book
    Filling fast
    Aug 19
    1 day course
    $726.00
    Click to book
    Filling fast
    Oct 3
    1 day course
    $726.00
    Click to book
    Filling fast
    Perth
    Level 1, 863 Hay Street Perth WA 6000
    Jun 4
    1 day course
    $726.00
    Click to book
    Missed out
    Jul 2
    1 day course
    $726.00
    Click to book
    Filling fast
    Aug 19
    1 day course
    $726.00
    Click to book
    Filling fast
    Oct 3
    1 day course
    $726.00
    Click to book
    Filling fast
    Adelaide
    19 Young Street Adelaide SA 5000
    Jun 4
    1 day course
    $726.00
    Click to book
    Last chance!
    Jul 2
    1 day course
    $726.00
    Click to book
    Filling fast
    Aug 19
    1 day course
    $726.00
    Click to book
    Filling fast
    Oct 3
    1 day course
    $726.00
    Click to book
    Filling fast
    Canberra
    4 National Circuit Canberra ACT 2600
    Jun 13
    1 day course
    $726.00
    Click to book
    Last chance!
    Jul 2
    1 day course
    $726.00
    Click to book
    Filling fast
    Aug 26
    1 day course
    $726.00
    Click to book
    Filling fast
    Oct 3
    1 day course
    $726.00
    Click to book
    Filling fast

    When you book a Public Class with PD Training you can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Transfer policy

    100% Transfer Policy

    If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
Not exactly what you needed? Try other courses in the Administration Courses Category


Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course
4.71 out of 5 from 522 responses
 
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Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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