Advanced Skills for Elite Personal Assistants and Executive Assistants Course

public class booking button group training booking button

The Advanced Skills for Elite Personal and Executive Assistants training course teaches you how to develop the competencies for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.

After completing this course, you will have learned how to develop and enhance your social intelligence and flexibility to adapt to the manager’s working style, the capability to represent your manager if necessary, office and people management skills, meeting scheduling, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.

Our Advanced Skills for Elite Personal Assistants and Executive Assistants professional development training courses are available Australia-wide including Sydney, Parramatta, Melbourne, Brisbane, Canberra, Adelaide, and Perth or online.

Please click on the Public Class tab below to view our course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

See our Foundation Skills for Elite PA's and Executive Assistants Training Course

Your Learning Outcomes
Advanced Skills for Elite Personal Assistants and Executive Assistants

After completing this course, participants will have learned to:

  • Adapt to the manager’s needs and style of working
  • Take initiative when needed
  • Develop social intelligence
  • Develop basic business acumen
  • Understand the importance of office management
  • Listen actively
  • Represent your manager
  • Handle difficult people and situations
Duration: 1.0 day course

Your giving outcomes
every time you book with us we give
to someone in need for you




Reviews

Advanced Skills for Elite Personal Assistants and Executive Assistants Reviews:

"Very practical course, didn't get bored. Trainer was able to understand the difficulties I was experiencing at work and give me practical tips going forward. Small group was excellent - everybody had chance to speak."

-Sisters of St Joseph

"Anne was great - her enthusiasm and energy was consistent throughout the day, and she really filtered well through her knowledge in order to tailor the workshop to our needs on the day. I found the workshop quite useful and was able to bring back 'new ways of doing things' back to my office."

-Course Participant

 

"I walked away with so many things most of all feeling I am already a good PA. I learnt new things I can implement,things I can stop doing and things I can pass on to other PA's to help them. All in all a fantastic day and Andrew was a fantastic facilitator which helps in a big way. Thanks PD Training for offering such a great course."

-National Australia Bank

 

"I wasn't expecting to learn much today - boy way I wrong. Such a fabulous course."

"The course was informative, moved along well and was well participated by the EAs there. I enjoyed the interaction and being able to share information with other EAs. Thoroughly enjoyed the course, the venue, the food! Thank you."

-Independent Schools Victoria

 

"It was a very helpful day in every way including great teaching, good interaction with others and a manual with more to take away and explore and reinforce what was covered."

-Trinity Theological College

 

"I came back to work and recommended the course to all other PA & EA's. Very positive course, I came out with lots of knowledge and ideas."

"It was one of the few PDs I have attended where the presenter was so engaging, the material was very relevant and more than anything, we all had a lot of fun. I feel everyone was able to relate to the content and Karen had a natural way to build rapport with everyone which flowed through the group, making the day more enjoyable and worthwhile."

"The trainer was fantastic, energetic and very knowledgeable. The content was very important for me in my role, but it's the trainer that makes the course. Thank you Karen!"

-Independent Schools Victoria

 

"Alex was a great and positive influence throughout the whole day. She had great facts and activities that were not included in the work book and were really helpful add-ins. The day was beneficial, educational and very enjoyable, and a great deal of that is not only from the course work, but our instructor as well."

-Carnegie Wave Energy Limited

 

"This course was extremely well delivered. Combined with the manual, David's expertise was all relevant and very useful. We were lucky to have few participants so that we could ask David's advice on quite specific requirements of our jobs, which he welcomed. I would highly recommend this course to others seeking guidance. Thank you PDT and David."

-Clonakilla

 

"I have done this course 6months ago and was offered to resit which I gladly accepted. My trainer was different this time and although I did like the last one Andrew, Karen was excellent I came away with a wealth of knowledge to help incorporate in my role. Thanks Karen you were awesome."

-National Australia Bank

 

"This was the best training course I hae completed and will be looking into further courses. I have gained so much from the course and looking forward to implementing what I have learnt."

-AASB

 

"Thanks for such a great workshop! I really learned some great skills so am very appreciative of your work...Extending the length of the training, or having it over multiple days would allow more time to get value out of your session."

-Department of Premier and Cabinet

 

"I was most impressed with Ann. I have been working with my current boss for the past 15 years and I finally have a better of understanding of him and his character."

-Belle Property Double Bay

 

"In the beginning, I thought 'wow this is a small class!' but at the end, it turned out very well having a smaller group as the trainer got to focus more on each of our needs/questions. Learning the different personalities (profiling) in a workplace and how to cope and deal with each of them was VERY helpful. It also helped me reflect on my own personality in a work environment and be more aware. I appreciated the negotiating activity as it made me realise how easy negotiating could be and it took me off the mindset of going into them in a 'fight mode', this is something I can definitely enforce at work, to my manager and also personal life. Overall it was a great learning experience with a lovely trainer and 'classmates' for a day! Catering was very much appreciated and free lunch was also nice :). I like how the facility was very easy to get to via public transport."

-AVPartners Perth

 

"I really enjoyed the course. I did feel there was a lot of information packed into the day, which seemed overwhelming at times, but all of it was invaluable and I definitely felt I got my (company's) money's worth. Ann was lovely and I had a wonderful day."

-Australian Olympic Committee

 

"I think that the course was terrific. Our trainer Anne was fantastic, extremely personable and knowledgeable. I think that we really benefited from having a small group and the discussions were very useful. It was handy to have a physical copy of the manual to take notes of our discussions which we can refer back to in the future. I would definitely recommend the course."

-Shelston IP

 

"It was enjoyable and I had a few light bulb moments with the content. It ticked some boxes in my head for past experiences working with difficult managers and will help going forward with the new managers to understand their working and personality styles. I enjoyed our trainer's training style though and she made me feel very comfortable. The content was great. I would not be adverse to having a harder, more intellectually challenging training session for Executive PA's in the future."

-Breast Cancer Research Centre-WA

 

"This course contained all the content I was needing to know. The trainer was excellent. Her knowledge and experience was of benefit to my current role. An enjoyable day of learning."

-Individual Course Participant

 

"Thoroughly enjoyed the course and was good to be able to interact and learn from each other. The course material was very good including Charlene who was most knowledgeable and was able to provided valuable information during the course. I certainly can take what I have learnt and put it into practise in my immediate role."

-Department of Finance - Government Procurement

"I thoroughly enjoyed the day - class was small and intimate and the trainer was excellent. Initially I expected a totally different course outline, but am pleasantly surprised and extremely happy with the course contents as it will help me to advance and have a better understanding within my work environment."

-CSL Behring

 

"Jen was an amazing trainer. Her passion for and knowledge of the subject really showed and she helped prompt answers with great scenarios."


-Individual Course Participant

 

"Jen was a very interactive trainer with an enormous amount of experience. She was one of the best trainers I have engaged in many years and would happily recommend her."

-Leidos Australia

 

"Jen was honestly amazing! I have already recommended her to my boss to come in and do some training for our branch, she was absolutely fantastic and inspiring."

-Civil Aviation Safety Authority

 "Adelle was a fantastic trainer. She connected with each student and tailored the course so that we all came out of it with knowledge relevant to our own fields. She was able to read the room and because of this we were always engaged and learning something. Her enthusiasm and genuine personality make her a great trainer."

 

-Datacom

 

"Anne was absolutely amazing! Great delivery of the curriculum and provided me with relatable scenarios in the workplace which has assisted me in having a better understanding of myself, managers and work colleagues to maximise each individuals strengths."


-Rachel Ooi

 

"Ann was great, very friendly and built fantastic rapport. It was nice to be in a small group of 4."


-Apollo Kitchens

 

"Had a great day of learning with Derrick. Was a small group so he was able to tailor the course to our specific situations which was very helpful. I learnt some great tips to put in to practice and it validated some existing practices which gives me confidence in my role. Thanks"


-Nqpp

 

"Candy our trainer was fantastic. She was enthusiastic and very engaging!! She made the day very enjoyable!!"


-Campbelltown City Council

 

"Derrick was absolutely brilliant. Would highly recommend this course and PD Training."


-Aran Australia

 

"I found that the trainer thoroughly knew the course content and gave many examples specific to the office environment to reinforce the content. A fantastic day."


-Individual Course Participant

 

 

"This course - and in particular the way Derrick led the course - has changed my life for the better."


-Clean Energy Finance Corporation

 

"Derrick was a great trainer and very knowledgeable. I would definitely recommend this course to others."


-Collins Foods Limited

 

"Christine was a delightful Facilitator and brought a lot of energy and enthusiasm to the topic. I did learn more about my 'Advisor' personality type and that is probably the reason why I wanted more detail focused activities!"

 

-Share and Care Community Services Group

 

"Adele was approachable and connected really well with us. Kept it interesting and made it very engaging. I enjoyed the class."


-Department of Communities


 

"Excellent course."


-Office of Liquor and Gaming Regulation



 

"Kaye was a fantastic trainer, I was pleased that we didn't go through the book but actually did activities to work through the topics. While the timing of the course, work wise for me, was not great, I have already been able to apply a few of the items learnt into my day to day work. I really got a lot out of the day and while doing tasks, have found myself thinking back to the training and how I can improve."

McConachie Stedman

 

"The facilitator tailored the course content to the level of the participants undertaking the training on the day so we took away relevant information that we could implement in our roles. There was no ambiguous or less than useful content delivered."

MCCC GP Training Limited

 

"It was a good course."

Intelematics Australia

 

"Most of us attended the course rating time management and priorities our areas for improvement, we didn't even think about methods of communication as a skill. The insight we gained on communication strategies were the most important and valuable tools to walk away with."

Queensland Health

 

"I am thoroughly satisfied with my outcome, much better than I expected. Petra is freakin AWESOME! I want to be like Petra :)"

Mercy College Mackay

 

Merrylands RSL logo
My trainer was great and I came away with many things from the day that will really benefit my everyday tasks and time management. I also learnt a lot about the different type of "personalities" there are and how to communicate/deal with these people. I find this a valuable tool. Really happy with the final result.

-Merrylands RSL


Stelvio logo
Anne was just delightful. Enthusiastic, passionate about her job and made the whole training a breeze. We were entertained and had a wonderful learning experience.

-Stelvio Australia Pty Ltd


AusNet Services logo
It was great to have a trainer with an EA background who understands the nature and importance of an EA role in an organisation. I enjoyed Lou's stlye of training delivery as it created a safe and open environment for the group to share their knowledge and experiences. Thanks Lou!

-AusNet Services


More happy clients



Course Outline
Advanced Skills for Elite Personal Assistants and Executive Assistants

Download Advanced Skills for Elite Personal Assistants and Executive Assistants Course Outline

Foreword:

During this course, participants engage in learning the theory and practice the duties of an experienced administrative or executive assistant. This interactive course includes activities to enhance the learning and the development of key, practical skills.

The course involves the development of skills and knowledge that the job of an administrative assistant demands. These include developing social intelligence, flexibility, management skills, people management skills and prioritising tasks.

People also viewed: Foundation Skills for Elite PA's and Executive Assistants Training Course

Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 1
The Advanced Elite PA and EA
  • Welcome
  • Role Defined
  • Competencies of an Elite PA/EA
  • Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 2
Working with your Manager
  • LDP Review – Communication Evolution Tool
  • Ok So That’s Thinking and Doing…. How About Communicating?
  • Adjusting Your Style for a Better Approach:
  • Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 3
Handling Difficult and Demanding People in the workplace
  • Four General Intents Shaping Behaviour
  • What Drives Behaviour
  • Coping Techniques for Difficult and Demanding Managers
  • 7 Types of Difficult Managers and Colleagues to Manage
  • Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 4
Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s
  • Should I Negotiate or Say 'NO' to the Task
  • Should I Say 'YES' to the Person but 'NO' to the Task
  • Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 5
Managing the Office
  • Delegation Below, Sideways and Upwards
  • 10 Rules for Successful Delegation
    • 1. Determine What Can be Delegated
    • 2. Pick the Right Person
    • 3. Explain Why You are Delegating
    • 4. Be Specific be SMARTER
    • 5. Set Them up for Success
    • 6. Touch Base
    • 7. Don’t Micromanage
    • 8. Offer Feedback/Ask for Feedback
    • 9. Say thanks – Be patient
    • 10. Don’t over delegate
  • Delegating to Profiles
  • Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 6
Social Media Management
  • 9 Steps to Help You Manage Social Media
    • How Often:
    • Dealing with Negative Comments:
    • Do I Need to Check with Anyone?
    • If in Doubt, Don’t Post It!!!
    • Using Photos/Videos – rules
    • Sharing Information:
    • Engagement:
    • Monitoring:
    • Physical Posting vs Auto Posting:
  • Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 7
Work – Life Balance
  • Distress versus Eustress?
  • Causes of Stress
  • 4 Major Signs and Symptoms of Stress
  • Are you fueling the fire?
  • Control your Cortisol
  • Mindfulness
  • Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 8
Reflections
  • Create an Action Plan
  • Accountability = Action

In-House Training We’ll focus on what matters most to you and tailor to your context


Delivery Options for In-house training

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Trainng Management Centre which takes care of a heap of things before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Generates Sign in Sheet

(So you don’t have to)

Generates Branded Flyer

If you if you want to ‘promote’ internally

PDF’s of Certificates

(can be co-branded with your logo)

Collects and Reports feedback

(So you don’t have to)

Complete Results Dashboard

(including trainer insights)


What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Do you already have systems and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Public Class Dates for
Advanced Skills for Elite Personal Assistants and Executive Assistants

Details:

  • Time: 09:00:00 - 16:30:00
  • Small classes, average 5 people, max 16
  • Lunch and refreshments included
  • Pay on Invoice or by Credit Card

Questions:

  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)

Wish you had a larger training budget?
With
you can give your team unlimited training
learn more

Location Date 1 Date 2 Date 3 Date 4
Sydney
Karstens Conference Centre, Canada House, Level 1, 111 Harrington Street Sydney NSW 2000
December 17
1.0 day course
$726.00
Last chance!
January 29
1.0 day course
$726.00
Filling fast
March 11
1.0 day course
$726.00
Filling fast
April 23
1.0 day course
$726.00
Filling fast
Melbourne
Karstens Conference Centre, 123 Queen Street Melbourne VIC 3000
November 22
1.0 day course
$726.00
Last chance!
December 17
1.0 day course
$726.00
Last chance!
January 29
1.0 day course
$726.00
Filling fast
March 11
1.0 day course
$726.00
Filling fast
Brisbane
PD Training Pty Ltd, Level 2, 21 Mary Street Brisbane QLD 4000
December 17
1.0 day course
$726.00
Filling fast
January 29
1.0 day course
$726.00
Filling fast
March 11
1.0 day course
$726.00
Filling fast
April 23
1.0 day course
$726.00
Filling fast
Perth
ATI Mirage, Cloisters, Level 1, 863 Hay Street Perth WA 6000
December 17
1.0 day course
$726.00
Last chance!
January 29
1.0 day course
$726.00
Filling fast
March 11
1.0 day course
$726.00
Filling fast
April 23
1.0 day course
$726.00
Filling fast
Adelaide
International Visualisation Centre, 19 Young Street Adelaide SA 5000
December 17
1.0 day course
$726.00
Filling fast
January 29
1.0 day course
$726.00
Filling fast
March 11
1.0 day course
$726.00
Filling fast
April 23
1.0 day course
$726.00
Filling fast
Canberra
Dialogue, 4 National Circuit Canberra ACT 2600
December 17
1.0 day course
$726.00
Filling fast
January 29
1.0 day course
$726.00
Filling fast
March 11
1.0 day course
$726.00
Filling fast
April 23
1.0 day course
$726.00
Filling fast

When you book a Public Class with PD Training you can expect:

Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Orgmenta app

Embed Learning A great training course is only the beginning to lasting change.

To help you get lasting change from training we engage your participants

Before training

Pre course activity & chat with the trainer about personal learning goals

During training

At the course conclusion participants are encouraged to add an action plan and select an accountability buddy

After training

  • Participants can access course materials and extension content + more
  • If they picked an accountability buddy, they will have that meeting as well

We welcome your participants for Refresher Training on our public classes at no cost for 12-months (subject to availability)

All made easy via our orgmenta participant app

More ways we can help achieve lasting change include:

1. Make it Stick Packs - 6 months of 10-15 minute activities to run at meetings

Designed to be easy to use for Team Leaders, Managers, Trainers or other nominated Learning Champions these packs have 6 simple and quick activities to reinforce learning from the original course.

When you choose this option, we provide your nominated Learning Champions with a 3-hour session in how to run the activities so they have the resources and confidence to integrate these into your normal team meetings or as stand alone lunch 'n' learn sessions.

Make it Stick packs are available for all PDT Signature Series courses.

2. Follow-Up Coaching by our Trainers

Our Trainers can come back onsite and run coaching and reinforcment sessions for your team members. These sessions are most commonly 90-minutes long, and are designed to help people share and collaborate, helping them gain insights and confidence to apply what they learned so you see value from the investment in training with a lasting change.

Our purpose is to deliver lasting impact, and we believe this is a powerful step in achieving lasting change, so to encourage you to give your people that extra opportunity to really see change, if you book a follow up session within 90-days of the original course date, we’ll come back onsite for 1/2 price.

3. Physical Products - visual reminders to keep key concepts alive

Many of the 'aha' moments in courses can come from the increased awareness of ourselves and our colleagues, these come through the REACH Profiles that is integrated into many of our courses.

The insights lead us to better recognise our tendencies and strengths, understand how to be more mindful of adapting to the needs and preferences of our team and our customers.

The insights are put into practice by appreciating the benefits of our diversity and either learning to adapt or implementing a strengths-based management approach.

We have a great range of high quality products that can keep these impactful moments top of mind back in the workplace.

REACH to my Team
Visualizer / Reminder

The REACH Team Visualizer/Reminder can be used in multiple ways in both training and in the office. When displayed in a high traffic area REACH will be kept top of mind. Below are guidelines for use of the REACH Team Visualizer / Reminder which is also in downloadable format.

The REACH Team Visualizer / Reminder comes in two sizes of A0 841 x 1189 mm and A1 594 x 841 mm and is made from a sturdy 5mm corflute.

REACH to my Team Visualizer / Reminder guidelines for use

  • For this activity the simplest way to plot all participants on the REACH Grid is by generating TEAM Insights Report from the REACH Ecosystem which will give the position of everyone participating.
  • Place the REACH Team Visualizer / Reminder on a flat surface, preferably a wall, where it is clearly visible. Ask participants to mark their REACH position on the grid with a sticky dot. Recommend that participants put their initials on the sticky dot so they can easily locate themselves later. Each person’s REACH can revealed one at a time in a group activity. This allows for everyone to identify the dynamic that they will have with each other. Are they in the same quadrant or are the polar opposites? How do they "REACH" each other?
  • When you construct this activity with participants who have not seen their REACH score, they begin to develop a sense of self-awareness and their blind spots as well as of those around them.
  • The REACH Team Visualizer / Reminder is a powerful way to keep Team Dynamics and REACH alive. It can be revisited on a regular basis, people can be added, removed or moved by simply adding, removing or moving dots.
Download REACH Team Dynamic Visualiser guidelines

Keep it Alive
REACH Cubes

REACH Cubes are designed to build empathy and grow an appreciation for thinking differently. They encourage productive and positive interactions in the workplace, workshop or personal development sessions. They can be used in any creative way to grow REACH and below we have provided two recommended activities for use. The REACH Cubes pack comes with 4 REACH Cubes one representing each REACH Quadrant. Each REACH Cube is 7.5 cm squared and are made from durable EVA Foam.

Keep it Alive REACH Cubes Activity 1 – Thinking Outside the Square

When people are participating in activities during REACH workshops, training or personal development sessions provide each participant with a REACH Cube and ask them to complete the activity or interaction Thinking and Behaving based on what REACH Cube was provided to them.

Are they the Advisor focused on detail and doing?

or a Coach focused on People and Action?

This brings a whole new level of empathy building and appreciation for the strength of thinking differently.

Keep it Alive REACH Cubes Activity 2 – Grow Your REACH in your space

After REACH has been introduced using the REACH Training continue to keep REACH alive in the workplace by providing each person with a set of 4 REACH cubes to take back to their work space.

Personal REACH and the REACH of their colleagues can be grown by using these cubes on a regular basis with these great ideas:

The Desk Stack:

Stack your REACH Cubes on your desk and on top of the stack place the cube that is reflecting your current REACH zone. Ensure that you have the side that says “Thanks for dropping by, right now I am in my __________ quadrant” facing outward so those approaching your work space know how you are feeling and acting at that current time. This is designed to help those around you recognise different behaviours/responses they may or may not receive from you based on the situation and REACH zone.

Think Before I Act:

Use your REACH Cubes to be mindful of your interactions with others. Whilst interacting use the cubes to review your behaviours and actions. Take up the cube of the quadrant you currently feel you are in and review these sides: Think before I act: Is this what I need to be right now? Flip the cube over to the side of the profile overview and think about the style in which you are Communicating, Conflict-handling, Delegating etc. Is this what you need to be to REACH the person you are interacting with? If not find the REACH Cube that best suits the situation and maximises your REACH with that person and use the profile overview to help guide your interaction.

Download REACH Cubes Activity File

Learn to REACH
Labels

Learn to REACH Labels are a great low-cost substitute for the REACH Caps or REACH Cubes or the more physically interactive REACH Floor Mat. They work well in small and large team activities and can be used as a quick way to identify how others act and think through a different quadrant that is not theirs. They can learn to appreciate the different communication, conflict handling, delegating, planning and learning styles of others and through this increase their REACH.

The REACH Labels are made of a high quality fabric sticky labels that are designed to last all day training sessions.

These work well after training when stuck to people’s monitors or workstations.

View all of the REACH Training and reinforcement products Here
Not exactly what you needed? Try other courses in the Administration Courses Category


Advanced Skills for Elite Personal Assistants and Executive Assistants
4.74 out of 5 from 446 responses
 
shadow