Minute-Taking Training Course

Both formal and informal meetings are taking place every day in any organisation, but who is taking and recording the minutes from these meetings?

Are accurate records of key business decisions being recorded? Who were the key decision makers? Does anyone know what happened in the meeting and what decisions were made and carried?  What ideas were discussed and motioned? Are your business units effectively implementing decisions made after the meeting?

The PD Training Minute Taking Training course will enable you to understand the important role of a minute-taker as well as efficiently recording all the important information discussed.  Learn key skills like deciding what should be recorded, active listening, how to create drafts and reports, organisational skills and much more.

This action packed day will include fun mock-meetings and activities run by one of our expert minute-taking trainers and is now available throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Learning Outcomes
Course Outline
In-House
Training
Public Class
  • Learning Outcomes - Minute-Taking Training Course

    After completing this course participants will be able to:
    • Recognise the importance and outcomes of minute-taking
    • Identify and record action items during board meetings
    • Develop skills in active listening, critical thinking, and organisation
    • Understand and customise meeting agreements
    • Record three types of minutes, including formal meetings, informal and action items
    • Prepare and publish minutes with perfection
    • Take minutes in interactive board meetings
    • Write drafts, proofread and organise minutes
    • Build and maintain a minute records book
    • Recognise the outcome of minute-taking for a particular meeting
    • Recognise the role of a minute-taker in achieving larger goals of an organisation
    • Deal with common complaints and difficulties faced by minute-takers
    • Perform the role with expertise using knowledge and skills
    Duration: 1 day course

    The best adult learning experience

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    PD Training is dedicated to immersive and inspirational learning experiences for busy adults. We believe courseware should keep pace with changes in workplaces and technology.

    So we have written our very own Signature Series that incorporates best practice in modern learner engagement, and continually improves based on trainer feedback, participant feedback and innovations in best practice.

    Welcome to the best adult learning experience in the industry, we look forward to your feedback and suggestions.

    PD Training customer feedback infographic with average of 9 out of 10



    Reviews

    Minute-Taking Training Course Reviews:

    "I've learned that whenever you take minutes it is not like writing a script but only keywords..."

     

    "I found the part on knowing what information to minute the most helpful - would like there to be more practical / practice in this area, as I usually struggle with this."


    -Primary Care and Community Health - NBMLHD


     

    "The trainer kept the class on track and was easy to follow." 


    "I've learned that whenever you take minutes it is not like writing a script but only keywords.  What are the responsibilities of a minute taker.  How to be more confident and be a good listener."


    "It was a really worthwhile training session and the trainer was excellent and very animated, lively and knowledgeable."


    -SkillsTech Australia


     

    Very enjoyable & I hope to put my training to good use."


    -Burnside War Memorial Hospital Inc

      

     

    "I liked that Louise got us to work out how much a meeting actually can cost a company. It gave me a whole new perspective on Meetings and the importance of getting them right! Louise shared apps and Utube clips to watch to reinforce out training. I loved her "Car Park" idea. A tool which I will definitely utilise."


    "Great training with fantastic presenter!"


    "The Trainer addressed our individual needs first which gave her time then to go through the manual. I thoroughly enjoyed the delivery of the topic. The Trainer used different methods to keep the class attentive and focused. Thank you for a helpful day."


    -Bega Garnbirringu Health Services


     

    "Good hands on tips to use straight away were given. Trainer had a lot of experience herself."


    -LXRA


     

    "Leigh was great trainer and due a small amount of people it was very personalised to our needs. Thank you Leigh!"


    -Fertility SA


     

    "Great course, I enjoyed Lou's teaching style. She was very engaging. I left the course with a plan of action."


    -Zoos Victoria


     

    "Anne was a wonderful trainer. She made the environment very relaxed and easy to learn in. She had good, solid examples of each the types of minutes for different meetings. Very insightful. Personally, I benefited from her examples of how to truncate/tighten my minutes. She did not make me feel as if I was a crap minute-taker. She said that it was my personality/style to be as detailed as I am."


    -Sydney Institute of Traditional Chinese Medicine


     

    "I enjoyed the group work and role playing which allowed for a lot of interaction with trainer and other participants."


    -Calvary Health Care ACT


     

    "Presenter was fantastic and had a great knowledge on the subject."


    -Nepean-Blue Mountains Medicare Local


     

    "The course enhanced a few areas and clarified the skills I already had. The course Facilitator was very knowledgeable and easily understood."


    "The Trainer was fantastic- I didn't realise minute taking was so involved, however she explained all steps of the process and how factors such as personality are relevant to the process."


    -Department of Aboriginal Affairs


     

    "The course was very helpful and covered a lot of topics in one day. It was a salutary reminder that sometimes I hear, but I do not listen!"


    -General Cemeteries Reserve Trust


     

    "The trainer was really really good. She involved the whole class and remembered everyone's names!!!"


    -The Children's Hospital at Westmead


     

    "I believe that Aboriginal organisations would benefit from this type of training for their administration staff. I will be implementing the skills learned at the training in my general duties of my job."


    -Department of Primary Industries


     

    "Karen was an exceptionally good trainer. Picked up some new techniques and felt that my class time was well spent. I would definitely encourage other staff members at my business to do the course."


    -Goulburn Valley Water


     

    "Anne was a great trainer. Her enthusiasm made the course a better learning experience. The practical tasks met most of the groups desired outcomes of the course also."


    -Individual Participant


     

    "Karen was a great trainer always so friendly and bubbly which kept the training session moving at a great pace without losing interest."


    -Cabrini Health


     

    "This course I found really informative and the trainer made it interesting and fun. I have come away from this course a lot more confident with lots of ideas to improve on."


    -Gumala Ent


     

    "David is an excellent trainer, approachable, easy to understand and very knowledgeable with real life experience and explanations. I wasn't looking forward to the course, but surprisingly found it fun, informative and actually really enjoyed the day and the course."


    -Goodwin Aged Care Services Limited


     

    "Transitional words was very helpful and I will use them for future meetings."


    "The practical exercises - helped highlight that not all things need to be minuted."


    -UNSW


     

    "Great Course, Karen is a great trainer. I highly recommend this course to any one that is either thinking to become a minute taker, or like me to learn some extra skills in minute taking."


    -Playgroup Victoria


     

    "Karen was very knowledgeable and a great facilitator, she made the course flow effortlessly. I now feel more confident about going into my next meeting."


    -Bendigo & Adelaide Bank Ltd


     

    "This was an excellent course and to have only a few in the course was great as we would have lots of examples and questions to deal with. the time just flew I would of liked a 2 day course on the minute taking."


    -AUSTRALIAN INSTITUTE of COMPANY DIRECTORS


     

    "This particular PD was excellent, the trainer Jill was engaging and the energy in the room was positive and I really enjoyed learning more tips for improving on my skills of Minute Taking. Thank you Jill!


    -All Saints' College


     

    "Sanet was wonderful and allowed free flowing conversation based on the training."


    -Southern Cross University


     

    "Participants that raised questions were never once made to feel uncomfortable with the questions. All interaction was conducted in such a positive manner. Very informative/ interactive day."


    -City of Canning


     

    "This minute writing course affirmed that my current techniques and approach is on the right track. The most important thing I've learnt is understanding the big picture of what is discussed and to sum it all up noting actions and deadline."


    -Hope Community Services Inc.


     

    "An excellent and worthwhile training course. I learned a few things, was reminded of a few things and it also confirmed that what I have been doing in my particular circumstance was correct. Our trainer, Lindsay, was engaging, very knowledgeable and encouraging - thank you, Lindsay!"


    -Leah Kloprogge


     

    "It was a great course for those new to Minute Taking providing the foundations for getting started and what to expect in a variety of settings. The Facilitator was very knowledgeable on the topic and very engaging."


    -Mentis Assist


     

    "The course was useful and informative. The trainer was good at accommodating the different levels of experience of attendees and I learned some useful tactics."


    "Loved how the trainer included everybody in the group/asking questions to all - put me out of my comfort zone and was able to participate fully in the class."


    -National Native Title Tribunal


     

    "The was fantastic she took the time to ask us what our weak points were and helped us to work on those areas. Its not often I have come out of a training course feeling confident enough to put my skills into practice but with the help of Jen, we all agreed we have a better understanding of how to take Minutes."


    -Canberra Metro Construction


     

    Joseph was very professional in his delivery of this training session, with a light side included. he made me feel relaxed and would encourage participation. Joseph also acknowledged our responses. his explanation of the correct procedure of taking minutes and how it is supported was very clearly explained.


    -Calvary Care Community


     

    "I was fortunate to have a One on One half day session for the Minute taking course. Jen structured the course to suit my needs and learning requirements. She also went above and beyond to provide me with her own experiences to share what she hasn't learnt. Surprised myself with how I much I already knew but also how quickly I could relate new skills to future roles. Thanks very much Jen. Would love to attend more courses with Jen and look forward to attend the course again in the next few months to recap."


    -Civil Aviation Safety Authority


     

    "The trainer was great in explaining everything about minutes, I found that this course was very useful and helpful for when I do minutes and how to do minutes in an effective way."


    -Canberra Metro Construction


     

    "Most useful tool was the agenda/minute check-list."

    "I loved that the trainer was able to take one of our questions and give us a practical answer as to how we would apply that directly to the type of work we do. Great suggestions that made sense and are easy to apply."


    -Family and Community Services - Aboriginal Housing Office


     

    "Candy was very enthusiastic. Very personable. Keep the energy level high in the room and was very receptive to "banter" in the room. A great teacher."


    -Ruralco Holdings Limited


     

    "Our trainer was very encouraging and has a very professional manner."


    -DFES


     

    "A Great course and I learned new ways to tackle things which I didn't expect. Thank you."

    -National Native Title Tribunal


     

    "The course was really great. Vivienne is fabulous, I really enjoyed her."


    -Stephenson and Turner


     

    "I learned an alternative way of gathering information which will be very useful going forward."


    -Recce Ltd


     

    "Very Helpful , Obtained Good Suggestions, Knowledgeable Trainer - Thank You."


    -Great Southern Employment Development Commitee


     

    "The training was one-to-one at our office. Candice really focused on the areas which really needed development and explained in concise ways. Highly recommended. Thank you Candice."


    -AUB Group


     

    "The Chinese whispers example at the start was a great way of making an example of minute-taking."


    "Training objectives were clearly explained and hands-on practical training sessions were very good."


    -Sydney Olympic Park Authority


     

    "I find that the exercise of rewriting the sample sentences and selecting keywords are the most useful parts of the course."

     

    "It was a very good one as one-day skill-based courses go: fair bit of content but not overwhelming (a good balance for this kind of course); a very good friendly and knowledgeable presenter who could both keep a steady pace going while allowing for plenty of discussion and individual input."


    -National Archives Of Australia


     

    "As I take minutes quiet frequently I found the whole course interesting and found little hints useful as I have issues with background noise and concentrating."


    -Goodwin Aged Care Services Limited


     

    "The whole day was filled with useful information, both new and familiar-to reinforce what I already apply in my workplace. Great trainer and lovely group of people attending the training with me, excellent training environment overall."


    -ANMF (Vic Branch)


     

    "Candy is an amazing trainer and gave me many helpful hints on how better to manage my minute taking. She fulfilled all my expectations for the day."


    -Sydney North Primary Heath Network


     

    "Being a fresher in this industry, I found minute taking training as one of the most useful training's."


    -Headspace Parramatta


     

    "The course and the trainer were great, I wish I did this training in my early days of Business Administration, a lot of the content was something I had learnt myself and when I completed my Business certificates III & IV, however a proper training course will help me better my learning career as there is always room for improvement. I have taken away a lot of strategies and tips from this course. I guess for me, it'll be implemented in future employment opportunities as there was a lot more formal content, however the trainer helped me with listening strategies to pay more attention to the speaker and not to lose focus which is a huge thing for me. I thoroughly enjoyed the course and stayed on track all day, learnt a lot about myself as an employee too!! Thank you so much!! :)


    -Individual Course Participant


     

    "Everything. Anne was great in all aspects of the course. My colleague, Emily and I found it especially helpful when Anne reviewed our minutes and gave us tips on how to better the layout and how to take notes more efficiently."


    -Blacktown City Council

     

    "Helen was a great trainer. She is knowledgeable, confident, easy to listen to and willing to spend time with participants. Highly recommend."


    -Barangaroo Delivery Authority


     

    "Helen was engaging and facilitated the session well. I found her very friendly, knowledgeable and patient with this class."


    -SingTel Optus


     

    "Thank you Mark for the course - really enjoyed the content and the delivery!"


    -Department of Defence


     

    "The trainer Saneta was outstanding. Saneta knew her topic, made her audience feel at ease to ask questions, used real life examples and kept to the agenda of the training course. I would highly recommend Saneta as a trainer."

    City of Gold Coast

     

    "Interesting delivery for Minute taking. Never thought about the 'personality' aspect influencing the type/quality/delivery of Minutes before, so that was fascinating for me. Better dynamics with the tables and good to work in groups with different people for bouncing ideas and brainstorming. Theory based learning was also well presented. Kate knows her stuff. Thank you."

    "Have found the different approach to minute-taking refreshing and innovative. I have done another course at AIM many years ago and it did not touch on any psychological factors or offer alternatives for different styles as this one has. Kate is an engaging presenter and has done a stellar job of bringing together the group from very different work environments to one platform for learning. She has endeavoured to involve all members of the group to openly participate."

    "Trainer was extremely knowledgeable and it was great to be part of the group. I think the trainer delivered the course in a clear, concise and engaging manner."

    UQ

     

    "Although I have been doing minutes for years, I took away some valuable points from the course. It was also a great opportunity for the Minute-taking team to get together and throw ideas around re challenges and potential changes to our process."

    Australian Financial Security Authority (AFSA)

     

    "The most useful was understanding the importance of accurate Minute taking and having the confidence to speak up when clarification is required."

    Independent Schools Victoria

     

    NBMLHD logo
    The trainer kept the session fun, interactive & informative. Enjoyable & educational.

    -Primary Care and Community Health - NBMLHD

    More happy clients



  • Course Outline - Minute-Taking Training Course

    Download Minute-Taking Training Course Outline

    Foreword:

    Improve your organisation's meeting outcomes with the use of effective minute-taking.
     

    Effective minute-taking will enable your business units to solve many problems and complaints associated with running meetings. In the hands of a competent minute-taker, the following skills will enable managers and staff to effectively action efficiently recorded meeting items.
     

    You will also learn advanced styles of minute taking such as colour-coding and suitable methods for minute-taking in informal, formal and action meeting scenarios.

    Who will benefit from taking this workshop?

    • Administrative Staff and Assistants
    • Recording Secretary
    • Executive and Personal Assistants

     

     

    Minute-Taking Training Course - Lesson 1
    Minute Taking
    • Welcome
    • Role Defined
    • Please define your role
    • What is your take away for today?
    • The effective Minute Taker
    • Problems that can be encountered and how you can overcome them
    • Reflection
    Minute-Taking Training Course - Lesson 2
    Your winning style and how best to communicate with your Manager
  • LDP Review – Communication Evolution Tool
  • Reflection
  • Minute-Taking Training Course - Lesson 3
    Active Listening
    • 5 Ways to improve your listening ability
    • Reflection
    Minute-Taking Training Course - Lesson 4
    Set up for Success – Plan beforehand
    • Taking effective Minutes starts before the meeting has even begun
      • 1. Agenda Creation
      • Templates for preparation
      • 2. Room Setup up for the digital era
      • 3. Where to Sit
      • 4. Discreet Interruption Signals
      • 5. Communication Plan
    • Reflection
    Minute-Taking Training Course - Lesson 5
    Determine What’s Important
    • Methods of Taking Notes
      • 1. Mind Mapping
      • 2. Smart Wisdom
      • 3. WHAT-WHO-WHEN
    • Do’s and Don’ts of Taking Minutes
    • Reflection
    Minute-Taking Training Course - Lesson 6
    Minute Taking gone Digital
    • Revolution of Digital Minute Taking
    • Revolution of Digital Minute Taking with Apps (iPad, phone, laptop)
    • Reflection
    Minute-Taking Training Course - Lesson 7
    Formal vs Informal
    • Formal vs Informal
    • Formal Meetings
    • Informal Meetings
    • Reflection
    Minute-Taking Training Course - Lesson 8
    Reflections
    • Create an Action Plan
    • Accountability = Action

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
  • Public Class Dates for Minute-Taking Training Course

    Details:

    • Time: 9:00 AM - 4:30 PM
    • Small classes, average 5 people, max 16
    • Lunch and refreshments included
    • Pay on Invoice or by Credit Card

    Questions:

    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    When you book a Public Class with PD Training you can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Transfer policy

    100% Transfer Policy

    If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
    Location Date 1 Date 2 Date 3 Date 4
    Sydney
    Level 1, 111 Harrington Street Sydney NSW 2000
    Dec 20
    1 day course
    $660.00
    Click to book
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    Jan 23
    1 day course
    $660.00
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    Mar 6
    1 day course
    $660.00
    Click to book
    Filling fast
    Apr 16
    1 day course
    $660.00
    Click to book
    Filling fast
    Melbourne
    123 Queen Street Melbourne VIC 3000
    Dec 20
    1 day course
    $660.00
    Click to book
    Last chance!
    Jan 23
    1 day course
    $660.00
    Click to book
    Last chance!
    Mar 6
    1 day course
    $660.00
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    Apr 16
    1 day course
    $660.00
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    Brisbane
    Level 2, 21 Mary Street Brisbane QLD 4000
    Dec 20
    1 day course
    $660.00
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    Jan 23
    1 day course
    $660.00
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    Mar 6
    1 day course
    $660.00
    Click to book
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    Apr 16
    1 day course
    $660.00
    Click to book
    Filling fast
    Perth
    Level 1, 863 Hay Street Perth WA 6000
    Dec 20
    1 day course
    $660.00
    Click to book
    Missed out
    Jan 23
    1 day course
    $660.00
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    Mar 6
    1 day course
    $660.00
    Click to book
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    Apr 16
    1 day course
    $660.00
    Click to book
    Filling fast
    Adelaide
    19 Young Street Adelaide SA 5000
    Dec 20
    1 day course
    $660.00
    Click to book
    Missed out
    Jan 23
    1 day course
    $660.00
    Click to book
    Filling fast
    Mar 6
    1 day course
    $660.00
    Click to book
    Filling fast
    Apr 16
    1 day course
    $660.00
    Click to book
    Filling fast
    Canberra
    4 National Circuit Canberra ACT 2600
    Dec 20
    1 day course
    $660.00
    Click to book
    Last chance!
    Jan 23
    1 day course
    $660.00
    Click to book
    Filling fast
    Mar 6
    1 day course
    $660.00
    Click to book
    Filling fast
    Apr 16
    1 day course
    $660.00
    Click to book
    Filling fast
    Parramatta
    Suite 19, Level 2, 103 George Street Parramatta NSW 2150
    Dec 20
    1 day course
    $660.00
    Click to book
    Missed out
    Jan 23
    1 day course
    $660.00
    Click to book
    Filling fast
    Mar 6
    1 day course
    $660.00
    Click to book
    Filling fast
    Apr 16
    1 day course
    $660.00
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Minute-Taking Training
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