Professional Telephone Skills Training Course

Learn how to communicate more professionally on the telephone, manage difficult customers, improve your listening skills and much more with our 1-day, Professional Telephone Skills Course.  This course was developed to help your staff conduct better, business-related phone conversations and provide excellent service and support via the telephone.

In the PD Training course you will learn skills like improving your phone "voice", what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call and much more.  

This practical and engaging training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Parramatta, Canberra and Perth.

Please click on the Public Class tab below to view our Professional Telephone Skills Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Learning Outcomes
Course Outline
In-House
Training
Public Class
  • Learning Outcomes - Professional Telephone Skills Training Course

    After completing this course participants will have learned to:
    • Learn how to provide effective client service over the phone
    • Project a professional image over the phone
    • Master a professional, effective & reassuring telephone voice
    • Gain client's trust using proven communication techniques
    • Learn to question effectively over the phone
    • Master proven techniques to professionally manage irate customers
    • Learn tips for handling a busy reception
    • Phrase words more effectively for positive and clearer communication
    • Establish the right words for unambiguous, positive & productive communication
    • Leave effective voicemail messages 
    Duration: 1 day course

    The best adult learning experience

    The best adult learning experience

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    PD Training is dedicated to immersive and inspirational learning experiences for busy adults. We believe courseware should keep pace with changes in workplaces and technology.

    So we have written our very own Signature Series that incorporates best practice in modern learner engagement, and continually improves based on trainer feedback, participant feedback and innovations in best practice.

    Welcome to the best adult learning experience in the industry, we look forward to your feedback and suggestions.

    PD Training customer feedback infographic with average of 9 out of 10



    Reviews

    Professional Telephone Skills Training Course Reviews:

    "I think it was a great training lesson. Not only did I receive phone skills, I believe I learnt values and lessons in Life. Leigh was very inspiring."

    my-training.net

     

    "Our presenter was very engaging, and said it how it is, so easy to imbed the information. She sat with us unless writing on the white board which gave a relaxing environment to learn in."


    -Water NSW

     

    "Great delivery, was kept engaged and not wanting to go to sleep, relevant and questions were answered effectively, educator was wonderful and easy to interact with."


    -Water NSW


     

    "I was lucky enough to be a participant in Jo’s training and from a personal perspective, we all found great understanding in the LDP Reports and Jo was thoroughly able to explain the differences between all achieving and relating dimensions, as well as an in-depth overview of the grid."


    -Plantation Homes


     

    "Candy was a lovely lady & great teacher, she used her own circumstances (wether true or false) to engage you in the training, I call this trick teaching. She is great trainer for your company."


    -Multiarray


     

    "I really like the way we were trained as it is not only practical but fun as well."


    "Anita allowed the group to discuss items relative to us to resolve concerns, without rushing us to the next topic."


    "The whole team was very engaged and enjoyed the course. The manual is very comprehensive and considering the amount of information, attendees might not refer to it afterwards. The submitted summary of the Stulz specific outcomes will be distributed to all attendees for easy and quick reference. Thanks to Anita!"


    "I really enjoyed participating in the Professional Telephone Skills Training Course and found Anita to be very informative in delivering valuable information through her teaching. We can now all confidently implement her teachings in our work place. Anita is a professional,warm and fun person who was able to interact in a positive manner at all times with our group. Thanks Anita!"


    -STULZ Australia Pty Ltd


     

    "Candy was a fantastic trainer, she focused on what we felt we needed the most help with and then built on other topics. She was very enthusiastic and I really enjoyed the day."


    -U-Tech Medical


     

    "This course was modified to suit our industry to an acceptable level and gave intelligent content to suit DBC's needs."


    -DBC Group Pty Ltd


     

    "Anne is a great trainer, she really put so much effort into myself and the other student. She was enthusiastic and motivational! i really enjoyed my day at the course!"


    -Individual Participant


     

    "The student manual was very helpful with my learning. I felt that my trainer was very attentive to my learning needs and was very helpful in guiding me through the activities despite having two participants with very different styles; driver and counselor."


    -The Salvation Army Special Search Service


     

    "Fantastic Course. Loved it...definitely a course to recommend. I think I will be doing a refresher in 6 months...always have a second look!"


    -Gippsland Tanks



    "Anne is a great trainer, she really put so much effort into myself and the other students. She was enthusiastic and motivational! i really enjoyed my day at the course!"


    -Individual Course Participant


     

    "Thank you so much to our amazing trainer yesterday - For a subject that some may consider as 'boring', he made the atmosphere so fun and exciting. The way he presented the subjects was done with so much enthusiasm and he made the course fun. He really knew the subject matter which made it so much easier to understand and relate to. There was also a LOT of emphasis on what we as individuals wanted to know/learn and he made sure to cover everything that we needed to know more about. The course although with structure, was specified around what we wanted to focus on. Thank you so much."


    -Upper Murray Seeds


     

    "Profiling myself and my team members enables me to manage each individual accordingly."


    "As a manger of customer service, it is a challenge getting current staff that have been loyal to the organisation for many years to be enthusiastic about these types of courses. From all staff that attended these sessions on Thursday 1st Sep, I had nothing but excellent feedback. Staff came back motivated and took on what they learnt. They were all very pleased how engaging the trainer was."


    "I'm really glad I participated in this program. It taught me how to tackle difficult situations, some things I was doing wrong but didn't realise, and some general improvements. It also reassured me that many of the thing I am currently doing are correct. I specifically like the tips on what questions to ask certain patients (open and closed) and improving the 38% paraverbal communication."


    -St Vincent's Private Hospital Melbourne


     

    "Anne is a fantastic trainer who enforced the value of clear and precise communication. The most important aspect of this course, is learning that your attitude is vital to workplace happiness and productivity. This week alone has been less stressful because I'm changing my way of thinking towards my colleagues and work. Thank you for being a lovely teacher :)"


    -RI Advice Wynyard

     

    "During the course we were asked if we have ever listened to what we sound like on the phone, I have multiple times and laughed at how funny I sound. I wasn't aware I could change how I sounded although through this training I now have the tools to review how I portray myself over the phone and will be practicing and improving my manner. Thanks for your personal approach."


    -Jones Howard Chartered Accountants


     

    "Was fruitful and came across interactions to resolve the issues that we come across in workplace."


    -Corrosion Control Engineering


     

    "I find it interesting how on the day I thought "Oh yes, I knew this but didn't think of it that way". The more days that pass the more I come to realise that being aware of it is the key and I may have "known" but I really didn't. Now the trick is to put it all into practice!"


    -Computer Merchants


     

    "Nice classroom with great services including teaching."


    -Individual Course Participant


     

    "I enjoyed the course tremendously, I would recommend this training company to anyone who wants to improve their skills, I learnt a lot, not only how to polish my telephone skill but also about myself, I enjoyed the profiling we where encouraged to do, it was a very easy, relaxed but professional atmosphere, and a big thumps up to Derek the trainer, he was great and easy to get along with, the food was great and very healthy, the venue was in a great location very easy to get to."


    -Cricks Highway


     

    "I found Karen really helpful and supportive, great trainer!"


    -Department of Health & Human Services


     

    "Trainer was very knowledgeable as well as friendly and engaging. Loved my time with him! :)"


    -Brisbane Housing Company


     

    "Josh is a passionate and engaged facilitator and the key concepts he presented were of interest to me. "


    "I thought this was a great training course. I was expecting the 1980 version of Telephone skill but was surprised to see a very modern look at how we communicate with other people. Loved it."


    -ADP


     

    "This would be the best CC Training Course I have attended. We had a great Trainer but because this course was tailored to suit our customers."


    -Department Of Premier And Cabinet


     

    "Course was great, learnt awesome lines to say to customers."


    -HR Products


     

    "The training course is very useful for me. The trainer is very professional. Thanks Ms Ann."


    -Evo Metalworks


     

    "I really liked the idea of profile markers. This may not be something I use in my everyday phone communications however, it is something I will use when addressing colleagues and stakeholders in a professional and even personal environment."


    -ABF


     

    "It was very informational. Great day. Derrick is a great teacher and I would love to do other courses through his company."


    -Baywood Products


     

    "It was a good course, especially when you get introduced to thinking about the 3 aspects of skills, knowledge and attitude in the work environment as a whole."


    -ABF


     

    "Very happy with the outcome. The trainer was very helpful, initially with ensuring we had the best course lined up to suit our needs and then on the day by delivering the training in a fun, approachable manner. The course content was appropriate and by ensuring she had asked for enough detail beforehand Anne was able to put a little more emphasis and time on the areas that we needed making the course well worth it both from a participants perspective and from the businesses perspective."

     

    "I'm more mindful when speaking to customers by keeping in mind the 4 personal markers."


    -Hy-Tec Industries NSW


     

    "Trainer and course content was excellent. I thought the training was excellent and my team enjoyed it and came away with new tools to use in their work. I did too!"


    "I have completed similar courses in this area of the years. I enjoyed this one. The trainer kept you engaged and this of course is most important so you can absorb the information she is providing. Great Job."


    -NSW Nurses & Midwive's Association


     

    "The training was delivered with a good pace and was very interesting. The LDP profile information was particularly informative and relevant."


    -Small Business Development Corporation


     

    "I thoroughly enjoyed this course and would recommend it to others in a heartbeat. Joe the trainer made the content fun, interactive and engaging. At no time did I ever feel sleepy or bored. I liked the emphasis on personality types, general professionalism in the workplace, and transforming unconstructive talk using more positive phrases. Joe is a true asset to PDT."


    -Law Enforcement Conduct Commission


     

    "Course was very good and informative I think I can say that everyone in our group realised that there was only a few minor changes on handling customers and that most of the techniques we have put into place have been implicated correctly. We also learnt a few different techniques and ideas. Enjoyed the course , good team building and Charlene the presenter was easy to listen to and great at including everyone’s input."


    -Infringement Management and Operations WAPOL


     

    "I found each aspect of the course informative and practical. It is very helpful to refresh knowledge about communication skills. I can apply and incorporate the skills into the daily tasks of my role."

    "Structure of the training was very good. Range of activities was excellent and kept me engaged. Thoroughly enjoyed the training yesterday. Jo is a fantastic facilitator, very engaging & high energy >> a great representative for your organisation."

     "The instructor was very good, amusing, interesting, informed. I have a great deal of experience in telephone work and still found myself engaged."


    -Registered Organisations Commission


     

    "Course material very clear. Karen checked in with all participants on a regular basis to ensure objectives were being met."


    -Independent Schools Victoria


     

    "Found the personality types really interesting."

    "PD Training and our instructor have both been very accommodating in tailoring the course to suit our needs."

    "All content was very well articulated and relevant."


    -Share and Care Community Services Group


     

    "Great everyday tips and information provided."


    -Independent Schools Victoria


     

    "All good."

    "I thoroughly enjoyed this course and our trainer."


    -Share and Care Community Services Group


     

    "All content was relevant to my daily activities. Highlighted some areas that myself and other staff could improve upon. Gave staff useful and important knowledge about customer service.


     "It was a good revision of some things that we already knew but may have not always been using. The manual to refer to is good."


    "Have had 30 yrs experience in our department I think I have a good knowledge on phones and dealing with the public. However, it was a great refresh and I did pick up a few good ideas."


    -South Australian Medical Imaging


     

    "We need more people like her. She was very funny and made learning fun."


    -UHY Haines Norton

     

    "Trainer was enthusiastic, knowledgeable and really effectively managed the participants to get the best out of them."

    "Trainer provided specific feedback on useful tips staff can use when answering calls. Very helpful."

    Fair Work Commission

     

    "All of it was beneficial and open and close questions were useful and I didn't think about until yesterday."

    Attorney-General's Department SA - Consumer and Business Services

     

    WINenergy logo
    The course delivered linked back to and was referred to our company statement. The trainer was very easy to talk to and tailored our training to our needs, products and services. Thank you.

    -WINenergy Pty Ltd


    WINenergy logo
    The course was a great tool to reinforce current practice, build confidence and offer alternatives and skills to the staff in the front line - thank you.

    -WINenergy Pty Ltd


    Bible Society Australia logo
    All involved enjoyed the training course now itÆs up to the staff to take these tools and apply it to their daily work. Joseph catered the course for the different issues we are having in our office in regards to the phones and delivered it well. We found the training course very useful and relevant for our work. Joseph was very clear with his communication and it was great that the course was interactive. All staff that attended were very pleased with the presentation.

    -Bible Society Australia


    Freshcare Ltd logo
    I was very impressed at how helpful the pd training staff were while organising the training course. The confirmation and follow-up calls were much appreciated.

    -Freshcare Ltd


    Westfarmers Insurance logo
    Anne was great! Delivered exactly what we wanted! I am very happy with the result.

    -Wesfarmers General Insurance Ltd


    Salesian College logo
    Karen, our trainer, was very easy to listen to and I was very impressed with the way she integrated the material I had given her prior to the course, which covered our specific issues. Would be very happy to have Karen attend here again. Most enjoyable.

    -Salesian College


    Southcott Hydraulics logo
    The whole experience and content was excellent Thanks very muuch!

    -Southcott Hydraulics


    RT Health Fund logo
    Loved the trainer and would ask for her again when we do our next workshop through you.

    -RT Health Fund


    Cegedim logo
    I would like to thank Anne for all her help prior to the training and also for her delivery of the session which was excellent. Provided training in a very relaxed and enjoyable atmosphere - trainer talked with us not at us.

    -Cegedim RM


    Westfarmers Insurance logo
    It is an absolute pleasure working with Karen and Anne. No matter how demanding I am with our training requests, they are able to provide an outstanding solution - and with the best of service and humour.

    -Wesfarmers General Insurance Ltd


    Downer EDI Engineering logo
    Excellent training, well worth it!

    -Downer EDI Engineering Pty Ltd


    Department of Infrastructure and Transport logo
    The Lego and play-do is excellent. But seriously, great training and delivery! Cheers.

    -Department of Infrastructure and Transport


    Department of Infrastructure and Transport logo
    Ross was an exceptional presenter. His energy and knowledge were beyond reproach.

    -Department of Infrastructure and Transport


    Department of Infrastructure and Transport logo
    Trainer was fantastic and engaged with everyone in the room. Would recommend pd training to others.

    -Department of Infrastructure and Transport


    Office of the Registrar of Indigenous Corporations logo
    Ross was fabulous, easy going, and the feedback from staff is the most positive I've heard. Usually they are a pretty cynical bunch about training, but they really enjoyed the training and got a lot from it.

    -Office of the Registrar of Indigenous Corporations


    Hastings Deering logo
    It was an awesome session, even though we had little time, I really enjoyed it. The most important thing that I learned was "Treat people the way they want to be treated not the way you want yourself to be treated".

    -Hastings Deering (Aust) Ltd


    Hastings Deering logo
    I thought Annette's enthusiasm was infectious. She kept us on track and interested. I think she is the best trainer I've ever done a course with.

    -Hastings Deering (Aust) Ltd


    Haileybury logo
    I was delighted with the day and gained so much that I will apply to my position. Karen was an outstanding presenter and I will now look to undertake other courses. With thanks.

    -Haileybury


    Altitude Financial logo
    We will definitely use you again for the Professional Telephone course as the notes and de-brief from the candidate was very comprehensive.

    -Altitude Financial Group


    APP Corporation logo
    Megan allowed me to ask her any specific questions I had related to the course topic. She also tailored the course to suit our needs. The venue was amazing. I have never seen such a fun reception area in my life! There were too many lollies though. It's hard to concentrate when you're having a sugar crash after a morning tea consisting of chocolate bars. Was glad that some fruit was served as well... The manual is useful and I have already started referring back to it for key information we learned at the course. Thanks for a great day.

    -APP Corporation Pty Ltd


    Matchworks logo
    Karen was a delight to have a as trainer, she was enthusiastic and very helpful and the lunch that pd training provided was excellent.

    -MatchWorks


    Downer EDI Engineering logo
    It was a good day of refreshing existing skills & also learning & utilising new ones! Also Ryan (who I originally spoke to when enquiring about the course) was extremely helpful & professional & followed up with me 2 days after the course.

    -Downer EDI Engineering


    Altitude Financial logo
    I learnt a lot from the course and also had fun whilst doing it.

    -Altitude Financial Group


    Fisher Adams Kelly logo
    Very impressed with the course. Not only did I learn a lot, but I had fun also. The group size was perfect and everyone was made to feel welcome and at ease.

    -Fisher Adams Kelly


    Downer EDI Engineering logo
    The Course was very helpful and has given me a better understanding with how to deal with difficult customers. Also a big thank you to Karen who was a wonderful teacher.

    -Downer EDI Engineering


    Vadals logo
    I thoroughly enjoyed the course. The trainer could not have done anything better if she tried as she was awesome.

    -Vadals


    Aftercare logo
    The course was very engaging and the facilitator was extremely helpful.

    -Aftercare


    Aftercare logo
    The course was delivered professionally on all fronts and was packaged with extra value through the good humour and social intelligence of the trainer. I enjoyed the training and appreciated your good trainer.

    -Aftercare


    Aftercare logo
    The best training and active from the start to the end, She takes the attention from start to the end of time, Well done.

    -Aftercare


    More happy clients



  • Course Outline - Professional Telephone Skills Training Course

    Download Professional Telephone Skills Training Course Outline

    Foreword:

    This Telephone Skills Training course will provide your staff with the skills they need to handle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation.

    The telephone etiquette displayed by employees is indicative of a staff's willingness and ability to efficiently assist customers. The skills and attitude projected over the telephone can form a lasting impression in the minds of customers, making it a critical customer experience.

    Virtual teams are becoming the norm rather than the exception, and one of their primary channels of communication is the telephone. Hence, it is imperative for virtual employees to also have a good understanding of business telephone etiquette in order to achieve the best outcome for the customer.

    Professional Telephone Skills Training Course - Lesson 1
    Providing Effective Client Service
    • Welcome
    • The Ten Commandments of Good Business
    • What Makes An Effective Client Communicator?
    • The Seven Deadly Sins of Service
    • Reflection
    Professional Telephone Skills Training Course - Lesson 2
    Your Personality/Your Telephone Voice
    • LDP Review – Communication Evolution Tool
    • The Communication Model
    • The ABCDE (Five Qualities) of a Good Telephone Voice
    • Your Welcome – Should HAIL
    • Voice Modulation – The 6 P’s to Para verbal Communication
    • Reflection
    Professional Telephone Skills Training Course - Lesson 3
    Gaining Your Client’s Trust
    • You never get a second chance to make a good first impression
    • Create a Positive First Impression:
    • 4 Key Parts to your Phone Greeting
    • Put Your Clients at Ease with Positive Language
    • Show Urgency
    • Getting to the Point Quickly - Saying Too Much
    • Ending a Call Politely and Professionally
    • Put it into Practice
    • Reflection
    Professional Telephone Skills Training Course - Lesson 4
    Handling Barriers Over The Phone
    • Managing the 5 Barriers
    • Words That Must Never Be Used
    • Reflection
    Professional Telephone Skills Training Course - Lesson 5
    Effective Questioning
    • WIIFM
    • Good Questioning Techniques
    • Ask yourself the following 5
    • Open and Closed Questions
    • Clarifying Questions
    • Seek Satisfaction/Understanding
    • Questions to Keep Control of the Call
    • Arrange When You Will Call Them Back
    • Reflection
    Professional Telephone Skills Training Course - Lesson 6
    Irate Clients
    • How to Deal with Angry Clients
    • The Challenge of Angry Clients
    • Do Not Allow Negative Emotions to Affect You
    • High Emotion – Low Intelligence
    • Use the HEAT to Defuse an Irate Client
    • Reflection
    Professional Telephone Skills Training Course - Lesson 7
    Prepare Yourself
    • Planning Phone Calls
    • Check Your Ringtone
    • Transferring Calls
    • Asking a Client to Hold
    • Taking Messages
    • Reflection
    Professional Telephone Skills Training Course - Lesson 8
    Reception Tips
    • Serving Clients at the Reception: The Dos
    • Serving Clients at the Reception: The Don’ts
    • Reflection
    Professional Telephone Skills Training Course - Lesson 9
    Professional Voicemail Messages
    • What to Include in a Voicemail Message?
    • Customised Messages for Different Callers
    • Closed Greeting
    • Internal Greeting
    • Practice, Practice, Practice
    • Reflection
    Professional Telephone Skills Training Course - Lesson 10
    Reflections
    • Create an Action Plan
    • Accountability = Action

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
  • Public Class Dates for Professional Telephone Skills Training Course

    Details:

    • Time: 9:00 AM - 4:30 PM
    • Small classes, average 5 people, max 16
    • Lunch and refreshments included
    • Pay on Invoice or by Credit Card

    Questions:

    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    When you book a Public Class with PD Training you can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Transfer policy

    100% Transfer Policy

    If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
    Location Date 1 Date 2 Date 3 Date 4
    Sydney
    Level 1, 111 Harrington Street Sydney NSW 2000
    Dec 12
    1 day course
    $660.00
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    1 day course
    $660.00
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    Apr 9
    1 day course
    $660.00
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    Filling fast
    Melbourne
    123 Queen Street Melbourne VIC 3000
    Dec 12
    1 day course
    $660.00
    Click to book
    Last chance!
    Jan 15
    1 day course
    $660.00
    Click to book
    Filling fast
    Feb 25
    1 day course
    $660.00
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    Apr 9
    1 day course
    $660.00
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    Brisbane
    Level 2, 21 Mary Street Brisbane QLD 4000
    Dec 12
    1 day course
    $660.00
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    1 day course
    $660.00
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    Feb 25
    1 day course
    $660.00
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    Apr 9
    1 day course
    $660.00
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    Perth
    Level 1, 863 Hay Street Perth WA 6000
    Dec 12
    1 day course
    $660.00
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    1 day course
    $660.00
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    Feb 25
    1 day course
    $660.00
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    1 day course
    $660.00
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    Adelaide
    19 Young Street Adelaide SA 5000
    Dec 12
    1 day course
    $660.00
    Click to book
    Missed out
    Jan 15
    1 day course
    $660.00
    Click to book
    Filling fast
    Feb 25
    1 day course
    $660.00
    Click to book
    Filling fast
    Apr 9
    1 day course
    $660.00
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    Filling fast
    Canberra
    4 National Circuit Canberra ACT 2600
    Dec 12
    1 day course
    $660.00
    Click to book
    Missed out
    Jan 15
    1 day course
    $660.00
    Click to book
    Filling fast
    Feb 25
    1 day course
    $660.00
    Click to book
    Filling fast
    Apr 9
    1 day course
    $660.00
    Click to book
    Filling fast
    Parramatta
    Suite 19, Level 2, 103 George Street Parramatta NSW 2150
    Dec 12
    1 day course
    $660.00
    Click to book
    Missed out
    Jan 15
    1 day course
    $660.00
    Click to book
    Filling fast
    Feb 25
    1 day course
    $660.00
    Click to book
    Filling fast
    Apr 9
    1 day course
    $660.00
    Click to book
    Filling fast
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Professional Telephone Skills
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