Business process management helps organisations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimised to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.

This 2-day training course by PD Training will introduce participants to business process management. Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.

Business Process Management Training Courses are available now throughout Australia, including Brisbane, Sydney,, Melbourne, Adelaide, Canberra and Perth.

Your Learning Outcomes

This two-day workshop will help you teach participants how to:

Define business process management and related concepts
Recognise the vital role processes play in a business
Appreciate the role of technology in process management
Develop a vision to guide process improvement
Understand how to design or enhance an existing process using the business process life cycle
Construct a process map
Perform what-if analysis
Implement and monitor process changes
Identify how Lean and Six Sigma methods can assist in managing and improving processes
Use a variety of tools and techniques to eliminate waste and redundancies

4.6/5

from 99 responses

Download PDF Outline Duration: 2.0 Days

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PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

"Very useful course. The trainer was very good and had a good understanding of the work we do."

The Royal Australian and New Zealand College of Radiologists

"Leigh established the teams level of skill after the first day and then tailored the second days training to suit which was beneficial"

-Data Action Pty Ltd

"It was really interactive and thought provoking day. The trainer engaged all well."

"Great trainer."

"This course provided me with a lot of food for thought on how I approach different processes in my role and how I
can be more deliberate and purposeful in my planning and action. It also helped me to better define my 'role in the whole' and how our vision and values should underpin every task we complete, as well as the big picture work that we do. I found the values of the Toyoda Precepts matched well with our organisation's values and I would like to implement some of those concepts in my work/life generally."

"Joseph was an asset to the training being delivered. What could be considered a boring/overly discussed topic in today's work environment, Joseph managed to bring out the critical elements to the content of Business Process Management, whilst engaging the entire group to ensure a collaborative learning environment!"

-Parramatta Mission

More happy clients

Plus you’ll also receive:

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

REACH
Profiles

For every participant
valued at $199 each

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Business Process Management Now

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Course Outline for Business Process Management

After completing this course, participants will have learned to:

Topic 1

Course Overview

Introduction

Topic 2

The Fundamentals of Business Process Management

To begin, participants will learn about three concepts that are closely tied to business process management:
- business analysis
- enterprise content management
- business process re-engineering

Topic 3

Defining Business Process Management

Next, participants will learn what business process management is, where it originated from, and what some of the benefits are.

Topic 4

Reflecting on Processes

In this session, participants will share experiences of good and bad processes they have experienced in different contexts.
This will be a facilitated discussion to learn about and compare and contrast business processes and their impacts.

Topic 5

The Business Process Life Cycle

This session will introduce the business process life cycle, which will form the basis for the rest of the course.

Topic 6

The Vision Phase

The first phase of the business process life cycle is Vision. This session will cover ways to create and share a vision, and why it is important for process improvement.

Topic 7

The Design Phase

The second phase of the business process life cycle is Design. This session will explore how to gather information, define a problem, model as-is and to-be processes, and establish functions.

Topic 8

The Modelling Phase

The third phase of the business process life cycle is Modelling. In this session, participants will learn how to review and analyse process maps and use iterative testing.

Topic 9

The Execution Phase

The fourth phase of the business process life cycle is Execution. This session will take participants through all aspects of the Execution phase, including implementation, automation, business rules, and workflow engines.

Topic 10

The Monitoring Phase

The fifth phase of the business process life cycle is Monitoring. This session will share ways to monitor processes, including the balanced scorecard, business activity monitoring, and process mining.

Topic 11

The Optimising Phase

The final phase of the business process life cycle is Optimising. This session will cover ways to optimise processes, including the business process improvement cycle, Lean methodology, and Six Sigma theory.

Topic 12

Workshop Wrap-Up

At the end of the course, students will have an opportunity to ask questions and fill out an action plan.