Business Process Management

Business process management helps organisations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimised to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.

This 2-day training course by PD Training will introduce participants to business process management. Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.

Business Process Management Training Courses are available now throughout Australia, including Brisbane, Sydney,, Melbourne, Adelaide, Canberra and Perth.

Contact us today for a group quote.

Business Process Management
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4.64 out of 5 from 99 responses

Your Learning Outcomes

This two-day workshop will help you teach participants how to:

  • Define business process management and related concepts
  • Recognise the vital role processes play in a business
  • Appreciate the role of technology in process management
  • Develop a vision to guide process improvement
  • Understand how to design or enhance an existing process using the business process life cycle
  • Construct a process map
  • Perform what-if analysis
  • Implement and monitor process changes
  • Identify how Lean and Six Sigma methods can assist in managing and improving processes
  • Use a variety of tools and techniques to eliminate waste and redundancies
Duration: 2.0 day course Live Online Experts


Business Process Management Reviews:

"Very useful course. The trainer was very good and had a good understanding of the work we do."

The Royal Australian and New Zealand College of Radiologists


"Leigh established the teams level of skill after the first day and then tailored the second days training to suit which was beneficial"

-Data Action Pty Ltd


"It was really interactive and thought provoking day. The trainer engaged all well."

"Great trainer."

"This course provided me with a lot of food for thought on how I approach different processes in my role and how I
can be more deliberate and purposeful in my planning and action. It also helped me to better define my 'role in the whole' and how our vision and values should underpin every task we complete, as well as the big picture work that we do. I found the values of the Toyoda Precepts matched well with our organisation's values and I would like to implement some of those concepts in my work/life generally."

"Joseph was an asset to the training being delivered. What could be considered a boring/overly discussed topic in today's work environment, Joseph managed to bring out the critical elements to the content of Business Process Management, whilst engaging the entire group to ensure a collaborative learning environment!"

-Parramatta Mission

More happy clients 

Download Course Outline (PDF)

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Course Outline for Business Process Management

Topic 1
Course Overview
  • Introduction
Topic 2
The Fundamentals of Business Process Management
  • To begin, participants will learn about three concepts that are closely tied to business process management:
    • business analysis
    • enterprise content management
    • business process re-engineering
Topic 3
Defining Business Process Management
  • Next, participants will learn what business process management is, where it originated from, and what some of the benefits are.
Topic 4
Reflecting on Processes
  • In this session, participants will share experiences of good and bad processes they have experienced in different contexts.
  • This will be a facilitated discussion to learn about and compare and contrast business processes and their impacts.
Topic 5
The Business Process Life Cycle
  • This session will introduce the business process life cycle, which will form the basis for the rest of the course.
Topic 6
The Vision Phase
  • The first phase of the business process life cycle is Vision. This session will cover ways to create and share a vision, and why it is important for process improvement.
Topic 7
The Design Phase
  • The second phase of the business process life cycle is Design. This session will explore how to gather information, define a problem, model as-is and to-be processes, and establish functions.
Topic 8
The Modelling Phase
  • The third phase of the business process life cycle is Modelling. In this session, participants will learn how to review and analyse process maps and use iterative testing.
Topic 9
The Execution Phase
  • The fourth phase of the business process life cycle is Execution. This session will take participants through all aspects of the Execution phase, including implementation, automation, business rules, and workflow engines.
Topic 10
The Monitoring Phase
  • The fifth phase of the business process life cycle is Monitoring. This session will share ways to monitor processes, including the balanced scorecard, business activity monitoring, and process mining.
Topic 11
The Optimising Phase
  • The final phase of the business process life cycle is Optimising. This session will cover ways to optimise processes, including the business process improvement cycle, Lean methodology, and Six Sigma theory.
Topic 12
Workshop Wrap-Up
  • At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

In-House Training - We’ll focus on what matters most to you and tailor to your context

Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

PDT Training Management Centre Logo

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

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It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.
Bite Size learning that people love
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