Problem Solving and Decision Making Training

In the workplace, you’ll need to make decisions and resolve problems frequently. And while many of your decisions are not so important, some are potentially life changing. So learning how to use effective strategies and tools will help you to make the right decisions at the right time.

The PD Training Problems Solving and Decision Making Training Course provides you with skills such as problem solving techniques and models, organising methods, ways to conduct research, identifying options to achieve accurate decision-making and problem solving.

This highly valuable and effective training course is now available Australia wide including Brisbane, Sydney, Melbourne, Perth, Adelaide,, Canberra.

Please click on the Public Class tab below to view our Problems Solving and Decision Making Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Your Learning Outcomes

After completing this course, participants will have learned to:
  • Apply problem-solving steps and tools
  • Analyse information to clearly describe problems
  • Identify appropriate solutions
  • Think creatively and be a contributing member of a problem-solving team
  • Select the best approach for making decisions
  • Create plans for implementing, evaluating, and following up
  • Avoid common decision-making mistakes
  • Make correct and timely decisions
  • Use problem-solving model and toolkit
  • Use SWOT Analysis
  • Make good group decisions

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

"Fantastic knowledge and enthusiasm. Had a really good day, was fun, informative and useful both for my professional and personal lives."

 

"Derrick (trainer) was awesome, informative, witty, sharp and articulate. I would definitely attend another seminar that Derrick is presenting at."

 

"Fantastic knowledge and enthusiasm. Had a really good day, was fun, informative and useful both for my professional and personal lives."

 

"The trainer was very engaging, content was informative."


-Glen Eira City Council

 


"I found the course very useful and relevant. I like that we got to work through the problems and solutions using real examples."


-The Royal Australian and New Zealand College of Radiologists


 

"As a general comment, I thought the trainer did well to adapt to the needs of those attending the training."


-Vic Roads Essendon


 

"Enjoyed this 2 day course and the trainer was excellent and kept the pace really well, very interactive which made the 2 days go really quickly!"


 "Fantastic course made all the better with a excellent facilitator, very informative and ensured that all content was relevant to our work and the organisation."


"This was a fantastic course - absolutely fantastic. Loved the content. Loved the trainer and loved the group. I really found the problem solving techniques helpful."


"I thought this was an excellent and useful course."


-Family and Community Services - Aboriginal Housing Office


 

"The 1st session has been satisfying so far , the personal traits is my favorite (counselor, driver, coach, and advisor) it is difficulty for the trainer to be the Master in every aspect of day to day problems but he has illustrated the models and patterns."


"Learning how the different personality types affect workplace communication, attitudes, and approaches seemed very useful. Having some formal models for decision-making and problem identification may prove useful if we can fit those techniques in with our processes."


-Queensland Shared Services


More happy clients 

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Problem Solving and Decision Making Training Now

Correct and timely decision-making can be done using specific techniques and enhanced knowledge of the self and situations. During this Decision Making Training Course, participants receive training in applying problem solving techniques to help decision making, identify appropriate solutions, use creativity, evaluate situations and people, predict outcomes and more.

Having a process to work through can take the anxiety out of problem-solving and make decision-making easier. By using best practice techniques you can learn to be more effective when problems arise and be more efficient when solving those issues.

Course Outline for Problem Solving and Decision Making Training

After completing this course, participants will have learned to:

Topic 1

Introduction

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Topic 2

Definitions

  • Defining Problem Solving & Decision Making
  • Problem Identification
  • Eight Essentials to Defining a Problem
  • Problem Solving in Action

Topic 3

Making Decisions

  • What it Means
  • Types of Decisions
  • Facts vs. Information
  • Decision-Making Traps

Topic 4

Getting Real

  • Pre-Assignment Review
  • Debrief

Topic 5

The Problem Solving Model

  • Model Overview
  • Real Problems
  • Debrief
  • Phase One
  • Phase Two
  • Phase Three

Topic 6

Case Study

  • The Truck
  • Debrief

Topic 7

The Problem Solving Toolkit

  • The Basic Tools
  • The Fishbone
  • Degrees of Support
  • Creative Thinking Methods
  • Brainstorming & Brainwriting
  • Debrief
  • More Methods

Topic 8

Developing a Course of Action

  • Decision Information
  • Individual Actions Steps
  • Group Planning
  • Exercise Debrief

Topic 9

Swotting Up

  • SWOT Analysis
  • Individual Analysis

Topic 10

Making Good Group Decisions

  • Working Toward the Decision
  • Avoiding Fatal Mistakes

Topic 11

Analysing & Selecting Solutions

  • Selecting Criteria
  • Creating a Cost-Benefit Analysis
  • Debrief

Topic 12

Planning & Organising

  • Introduction
  • Follow-Up Analysis
  • Evaluate
  • Adapt, Close & Celebrate
 

4.7/5

from 116 responses
Download PDF Outline Duration: 2.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Problem Solving and Decision Making Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App

Questions:

Adelaide

2-day course

Education Development Centre, 4 Milner Street Adelaide SA 5007

$1540.00

10 September

Enrol Now Filling fast

14 November

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13 February

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26 May

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Brisbane

2-day course

Karstens Conference Centre, Level 24, 215 Adelaide St, Brisbane QLD 4000

$1540.00

10 September

Enrol Now Filling fast

14 November

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13 February

Enrol Now Filling fast

26 May

Enrol Now Filling fast

Canberra

2-day course

Canberra Flex, 4 National Circuit Canberra ACT 2600

$1540.00

10 September

Enrol Now Filling fast

14 November

Enrol Now Filling fast

13 February

Enrol Now Filling fast

26 May

Enrol Now Filling fast

Melbourne

2-day course

Karstens Conference Centre, 123 Queen Street Melbourne VIC 3000

$1540.00

10 September

Enrol Now Filling fast

14 November

Enrol Now Filling fast

13 February

Enrol Now Filling fast

26 May

Enrol Now Filling fast

Perth

2-day course

Karstens Conference Centre, Level 1, 111 St. Georges Terrace Perth WA 6000

$1540.00

10 September

Enrol Now Filling fast

14 November

Enrol Now Filling fast

13 February

Enrol Now Filling fast

26 May

Enrol Now Filling fast

Sydney

2-day course

Karstens Conference Centre Canada House, Level 1, 111 Harrington Street Sydney NSW 2000

$1540.00

10 September

Enrol Now Filling fast

14 November

Enrol Now Filling fast

13 February

Enrol Now Filling fast

26 May

Enrol Now Filling fast

Course Outline for Problem Solving and Decision Making Training

After completing this course, participants will have learned to:

Topic 1

Introduction

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Topic 2

Definitions

  • Defining Problem Solving & Decision Making
  • Problem Identification
  • Eight Essentials to Defining a Problem
  • Problem Solving in Action

Topic 3

Making Decisions

  • What it Means
  • Types of Decisions
  • Facts vs. Information
  • Decision-Making Traps

Topic 4

Getting Real

  • Pre-Assignment Review
  • Debrief

Topic 5

The Problem Solving Model

  • Model Overview
  • Real Problems
  • Debrief
  • Phase One
  • Phase Two
  • Phase Three

Topic 6

Case Study

  • The Truck
  • Debrief

Topic 7

The Problem Solving Toolkit

  • The Basic Tools
  • The Fishbone
  • Degrees of Support
  • Creative Thinking Methods
  • Brainstorming & Brainwriting
  • Debrief
  • More Methods

Topic 8

Developing a Course of Action

  • Decision Information
  • Individual Actions Steps
  • Group Planning
  • Exercise Debrief

Topic 9

Swotting Up

  • SWOT Analysis
  • Individual Analysis

Topic 10

Making Good Group Decisions

  • Working Toward the Decision
  • Avoiding Fatal Mistakes

Topic 11

Analysing & Selecting Solutions

  • Selecting Criteria
  • Creating a Cost-Benefit Analysis
  • Debrief

Topic 12

Planning & Organising

  • Introduction
  • Follow-Up Analysis
  • Evaluate
  • Adapt, Close & Celebrate
 

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

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