In the workplace, you’ll need to make decisions and resolve problems frequently. And while many of your decisions are not so important, some are potentially life changing. So learning how to use effective strategies and tools will help you to make the right decisions at the right time.

The PD Training Problems Solving and Decision Making Training Course provides you with skills such as problem solving techniques and models, organising methods, ways to conduct research, identifying options to achieve accurate decision-making and problem solving.

This highly valuable and effective training course is now available Australia wide including Brisbane, Sydney, Melbourne, Perth, Adelaide, Parramatta, Canberra and Parramatta.

Please click on the Public Class tab below to view our Problems Solving and Decision Making Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Your Learning Outcomes
Problem Solving and Decision Making Training Course

After completing this course, participants will have learned to:
  • Apply problem-solving steps and tools
  • Analyse information to clearly describe problems
  • Identify appropriate solutions
  • Think creatively and be a contributing member of a problem-solving team
  • Select the best approach for making decisions
  • Create plans for implementing, evaluating, and following up
  • Avoid common decision-making mistakes
  • Make correct and timely decisions
  • Use problem-solving model and toolkit
  • Use SWOT Analysis
  • Make good group decisions
Duration: 2.0 day course



Reviews

Problem Solving and Decision Making Training Course Reviews:

"Fantastic knowledge and enthusiasm. Had a really good day, was fun, informative and useful both for my professional and personal lives."

 

"Derrick (trainer) was awesome, informative, witty, sharp and articulate. I would definitely attend another seminar that Derrick is presenting at."

 

"Fantastic knowledge and enthusiasm. Had a really good day, was fun, informative and useful both for my professional and personal lives."

 

"The trainer was very engaging, content was informative."


-Glen Eira City Council

 


"I found the course very useful and relevant. I like that we got to work through the problems and solutions using real examples."


-The Royal Australian and New Zealand College of Radiologists


 

"As a general comment, I thought the trainer did well to adapt to the needs of those attending the training."


-Vic Roads Essendon


 

"Enjoyed this 2 day course and the trainer was excellent and kept the pace really well, very interactive which made the 2 days go really quickly!"


 "Fantastic course made all the better with a excellent facilitator, very informative and ensured that all content was relevant to our work and the organisation."


"This was a fantastic course - absolutely fantastic. Loved the content. Loved the trainer and loved the group. I really found the problem solving techniques helpful."


"I thought this was an excellent and useful course."


-Family and Community Services - Aboriginal Housing Office


 

"The 1st session has been satisfying so far , the personal traits is my favorite (counselor, driver, coach, and advisor) it is difficulty for the trainer to be the Master in every aspect of day to day problems but he has illustrated the models and patterns."


"Learning how the different personality types affect workplace communication, attitudes, and approaches seemed very useful. Having some formal models for decision-making and problem identification may prove useful if we can fit those techniques in with our processes."


-Queensland Shared Services


More happy clients 




Course Outline
Problem Solving and Decision Making Training Course

Download Problem Solving and Decision Making Training Course Outline

Foreword:

 

Correct and timely decision-making can be done using specific techniques and enhanced knowledge of the self and situations. During this Decision Making Training Course, participants receive training in applying problem solving techniques to help decision making, identify appropriate solutions, use creativity, evaluate situations and people, predict outcomes and more.

 

Having a process to work through can take the anxiety out of problem-solving and make decision-making easier. By using best practice techniques you can learn to be more effective when problems arise and be more efficient when solving those issues.

Problem Solving and Decision Making Training Course - Lesson 1
Introduction
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Problem Solving and Decision Making Training Course - Lesson 2
Definitions
  • Defining Problem Solving & Decision Making
  • Problem Identification
  • Eight Essentials to Defining a Problem
  • Problem Solving in Action
Problem Solving and Decision Making Training Course - Lesson 3
Making Decisions
  • What it Means
  • Types of Decisions
  • Facts vs. Information
  • Decision-Making Traps
Problem Solving and Decision Making Training Course - Lesson 4
Getting Real
  • Pre-Assignment Review
  • Debrief
Problem Solving and Decision Making Training Course - Lesson 5
The Problem Solving Model
  • Model Overview
  • Real Problems
  • Debrief
  • Phase One
  • Phase Two
  • Phase Three
Problem Solving and Decision Making Training Course - Lesson 6
Case Study
  • The Truck
  • Debrief
Problem Solving and Decision Making Training Course - Lesson 7
The Problem Solving Toolkit
  • The Basic Tools
  • The Fishbone
  • Degrees of Support
  • Creative Thinking Methods
  • Brainstorming & Brainwriting
  • Debrief
  • More Methods
Problem Solving and Decision Making Training Course - Lesson 8
Developing a Course of Action
  • Decision Information
  • Individual Actions Steps
  • Group Planning
  • Exercise Debrief
Problem Solving and Decision Making Training Course - Lesson 9
Swotting Up
  • SWOT Analysis
  • Individual Analysis
Problem Solving and Decision Making Training Course - Lesson 10
Making Good Group Decisions
  • Working Toward the Decision
  • Avoiding Fatal Mistakes
Problem Solving and Decision Making Training Course - Lesson 11
Analysing & Selecting Solutions
  • Selecting Criteria
  • Creating a Cost-Benefit Analysis
  • Debrief
Problem Solving and Decision Making Training Course - Lesson 12
Planning & Organising
  • Introduction
  • Follow-Up Analysis
  • Evaluate
  • Adapt, Close & Celebrate
 

In-House Training We’ll focus on what matters most to you and tailor to your context


Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Public Class Dates for
Problem Solving and Decision Making Training Course

Details:

  • Time: 09:00 AM - 04:30 PM
  • Small classes, average 5 people, max 16
  • Lunch and refreshments included
  • Pay on Invoice or by Credit Card

Questions:

  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)

UNLIMITED TRAINING FOR AN
ENTIRE YEAR FOR LESS THAN THE
COST OF 3 DAYS OF TRAINING

learn more

Location Date 1 Date 2 Date 3 Date 4
Brisbane
PD Training Pty Ltd, Level 2, 21 Mary Street Brisbane QLD 4000
August 20
2.0 day course
$1452.00
Filling fast
October 12
2.0 day course
$1452.00
Filling fast
December 7
2.0 day course
$1452.00
Filling fast
February 4
2.0 day course
$1452.00
Filling fast
Sydney
Karstens Conference Centre, Canada House, Level 1, 111 Harrington Street Sydney NSW 2000
August 20
2.0 day course
$1452.00
Filling fast
October 12
2.0 day course
$1452.00
Filling fast
December 7
2.0 day course
$1452.00
Filling fast
February 4
2.0 day course
$1452.00
Filling fast
Melbourne
Karstens Conference Centre, 123 Queen Street Melbourne VIC 3000
August 20
2.0 day course
$1452.00
Filling fast
October 12
2.0 day course
$1452.00
Filling fast
December 7
2.0 day course
$1452.00
Filling fast
February 4
2.0 day course
$1452.00
Filling fast
Canberra
Wizard Corporate Training, Level 5, 15 Moore St Canberra ACT 2601
August 20
2.0 day course
$1452.00
Filling fast
October 12
2.0 day course
$1452.00
Filling fast
December 7
2.0 day course
$1452.00
Filling fast
February 4
2.0 day course
$1452.00
Filling fast
Adelaide
International Visualisation Centre, 19 Young Street Adelaide SA 5000
August 20
2.0 day course
$1452.00
Filling fast
October 12
2.0 day course
$1452.00
Filling fast
December 7
2.0 day course
$1452.00
Filling fast
February 4
2.0 day course
$1452.00
Filling fast
Perth
Karstens Conference Centre, Level 1, 111 St. Georges Terrace Perth WA 6000
August 20
2.0 day course
$1452.00
Filling fast
October 12
2.0 day course
$1452.00
Filling fast
December 7
2.0 day course
$1452.00
Filling fast
February 4
2.0 day course
$1452.00
Filling fast

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Not exactly what you needed? Try other courses in the Leadership and Strategy Courses Category

 
shadow