Call Centre (sales) staff, who possess professional sales skills and who know how to handle a great variety of situations, are an asset to any organisation. This Call Centre (sales) training course from PD Training teaches your employees to enter the call centre with confidence, equipped to answer questions, overcome objections and close sales calls with positive outcomes.
Learn key skills like mastering outbound sales calls, effective communication, goal setting, up selling/cross selling, closing techniques and much more.
This practical call centre course is available now throughout Australia, including Brisbane, Sydney,, Melbourne, Adelaide, Canberra and Perth.
Please click on the Group Booking Quote button to receive a free quote for courses delivered at your preferred location.
"The day passed without noticing the time, never found myself drifting away and Anne was great all day I could have sat in a training session for three days, Excellent job! :)"
Rivalea Australia
"Enjoyed the day, and will defiantly be doing more training with Troy. thanks again!"
-Autodata
"Troy was flexible and enthusiastic. He delivered the content so that it was relevant and practical to our business. We are all motivated to start implementing these new strategies. The training was fantastic although now I will be very busy implementing it all :)"
-BSG Australia
"Always very helpful - much appreciated!"
-TILENET PL
"Troy is a great trainer. Very easy to get along with and can relate very well to our industry requirements."
-QK
"As always, Troy was bubbly, very informative and was able to share real experiences. He incorporated 2 non-sales people into the training without any worry. As one of those non-sales staff members I still got so much out of the session. I love Troy's training sessions!"
-QK
"Pete was fantastic and course content very relevant thank you . Now the hard work begins to start implementing within the team :)
"Peter was very engaging and was happy to discuss any questions or concerns we had."
-Kitchenaid Australia
"The dealing with difficult customers part was what I found most interesting. Would be great to have more of it with more examples."
-Deakin University
"Tony was very encouraging and made everyone interact within the course."
-Nucleus Network
"Fantastic day with Richard."
"The manual was more pertaining to a Call centre but we were fully aware of this throughout the day. I thoroughly enjoyed the day lots of good reminder points, loved the personality profiling also. I would have liked to hear the improved telephone pitches from the other participants to pick up pointers that work for them. Overall though a fabulous and worthwhile day. Thank you Richard....you know your stuff."
"It was great that the trainer was able to adapt the course to suit our companies needs."
"The trainer tailored the session to our needs extremely well."
"Richard was fantastic within his delivery and how he connected so effortlessly with our group. I was, and I could probably speak for everyone, constantly engaged and definitely walked away with helpful tactics, tips and ideas. It is impressive and much appreciated, by all who attended, for Richard to come out prior to our training day to have a look at what Halcyon was all about and in my opinion he did a great job recreating his whole pitch to better fit Halcyon's 'unique' business profile being outside the call centre mould. I think it was a great day for everyone and would definitely look forward to attending another day like such in the future, many thanks Richard!"
Halcyon Management Pty Ltd
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
A well-trained Call Centre is the heart of many organisations in Australia. Call Centre employees who possess skill and professionalism, and who know how to handle a great variety of situations, will be an asset to any organisation.
By presenting these attributes, call centre staff will also personally benefit in terms of salaries and performance bonuses. Call Centre training will allow the employee to enter their work area with confidence knowing they are equipped to answer questions and overcome objections and ultimately close the deal.
After completing this course, participants will have learned to:
Topic 1
Getting Started
Topic 2
The Basics (Part I)
Topic 3
The Basics (Part II)
Topic 4
Phone Etiquette
Topic 5
Tools
Topic 6
Speaking Like a Star
Topic 7
Types of Questions
Topic 8
Benchmarking
Topic 9
Goal Setting
Topic 10
Key Steps
Topic 11
Closing
Topic 12
Wrapping Up
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
We take care of all of the details, so you don’t have to:
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.
Not exactly what you needed? Try other courses in the Sales Training Courses Category
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