Sales Training for Call Centres Training

Call Centre (sales) staff, who possess professional sales skills and who know how to handle a great variety of situations, are an asset to any organisation.  This Call Centre (sales) training course from PD Training teaches your employees to enter the call centre with confidence, equipped to answer questions, overcome objections and close sales calls with positive outcomes.  

Learn key skills like mastering outbound sales calls, effective communication, goal setting, up selling/cross selling, closing techniques and much more.

This practical call centre course is available now throughout Australia, including Brisbane, Sydney,, Melbourne, Adelaide, Canberra and Perth.

Please click on the Group Booking Quote button to receive a free quote for courses delivered at your preferred location.

Your Learning Outcomes

In this course participants will: 
 
  • Learn practical and effective outbound call strategies
  • Understand the different types of buying motivations
  • Master the strategic sales process, matching your products and services to buyer motivations
  • Learn strategies for effective communication
  • Gain advanced phone etiquette skills
  • Understand the importance of setting SMART goals
  • Learn and interpret the six key factors to success
  • Understand the importance of always being customer-focused
  • Know when it's time to close the deal

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

"The day passed without noticing the time, never found myself drifting away and Anne was great all day I could have sat in a training session for three days, Excellent job! :)"

Rivalea Australia


"Enjoyed the day, and will defiantly be doing more training with Troy. thanks again!"


-Autodata



"Troy was flexible and enthusiastic. He delivered the content so that it was relevant and practical to our business. We are all motivated to start implementing these new strategies. The training was fantastic although now I will be very busy implementing it all :)"


-BSG Australia


 

"Always very helpful - much appreciated!"


-TILENET PL


 

"Troy is a great trainer. Very easy to get along with and can relate very well to our industry requirements."


-QK


 

"As always, Troy was bubbly, very informative and was able to share real experiences. He incorporated 2 non-sales people into the training without any worry. As one of those non-sales staff members I still got so much out of the session. I love Troy's training sessions!"


-QK


 

"Pete was fantastic and course content very relevant thank you . Now the hard work begins to start implementing within the team :)


"Peter was very engaging and was happy to discuss any questions or concerns we had."


-Kitchenaid Australia


 

"The dealing with difficult customers part was what I found most interesting. Would be great to have more of it with more examples."


-Deakin University


 

"Tony was very encouraging and made everyone interact within the course."


-Nucleus Network

 

"Fantastic day with Richard."

"The manual was more pertaining to a Call centre but we were fully aware of this throughout the day. I thoroughly enjoyed the day lots of good reminder points, loved the personality profiling also. I would have liked to hear the improved telephone pitches from the other participants to pick up pointers that work for them. Overall though a fabulous and worthwhile day. Thank you Richard....you know your stuff."

"It was great that the trainer was able to adapt the course to suit our companies needs."

"The trainer tailored the session to our needs extremely well."

"Richard was fantastic within his delivery and how he connected so effortlessly with our group. I was, and I could probably speak for everyone, constantly engaged and definitely walked away with helpful tactics, tips and ideas. It is impressive and much appreciated, by all who attended, for Richard to come out prior to our training day to have a look at what Halcyon was all about and in my opinion he did a great job recreating his whole pitch to better fit Halcyon's 'unique' business profile being outside the call centre mould. I think it was a great day for everyone and would definitely look forward to attending another day like such in the future, many thanks Richard!"

Halcyon Management Pty Ltd

 

 

More happy clients

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Sales Training for Call Centres Training Now

A well-trained Call Centre is the heart of many organisations in Australia. Call Centre employees who possess skill and professionalism, and who know how to handle a great variety of situations, will be an asset to any organisation.

 

By presenting these attributes, call centre staff will also personally benefit in terms of salaries and performance bonuses. Call Centre training will allow the employee to enter their work area with confidence knowing they are equipped to answer questions and overcome objections and ultimately close the deal.

 

Course Outline for Sales Training for Call Centres Training

After completing this course, participants will have learned to:

Topic 1

Getting Started

  • Pre-Assignment Review
  • Workshop Objectives

Topic 2

The Basics (Part I)

  • Defining Buying Motives
  • Establishing a Call Strategy
  • Prospecting
  • Qualifying
  • Case Study

Topic 3

The Basics (Part II)

  • Getting Beyond the Gate Keeper
  • Controlling the Call
  • Difficult Customers

Topic 4

Phone Etiquette

  • Preparation
  • Building Rapport
  • Speaking Clearly- Tone of Voice
  • Effective Listening
  • Case Study

Topic 5

Tools

  • Self-Assessments
  • Utilising Sales Scripts
  • Making the Script Your Own
  • The Sales Dashboard
  • Case Study

Topic 6

Speaking Like a Star

  • S= Situation
  • T= Task
  • A= Action
  • R=Result
  • Case Study

Topic 7

Types of Questions

  • Open Questions
  • Closed Questions
  • Ignorant Redirection
  • Positive Redirection
  • Negative Redirection
  • Multiple Choice Redirection
  • Case Study

Topic 8

Benchmarking

  • Benchmark Metrics
  • Performance Breakdown
  • Implementing Improvements
  • Benefits
  • Case Study

Topic 9

Goal Setting

  • The Importance of Goals
  • SMART Goals
  • Staying Committed
  • Motivation
  • Overcoming Limitations
  • Case Study

Topic 10

Key Steps

  • Six Success Factors
  • Staying Customer Focused
  • The Art of Telephone Persuasion
  • Telephone Selling Techniques
  • Case Study

Topic 11

Closing

  • Knowing when it's Time to Close
  • Closing Techniques
  • Maintaining the Relationship
  • After the Sale
  • Case Study

Topic 12

Wrapping Up

  • Words from the Wise

4.6/5

from 132 responses
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Sales Training for Call Centres Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

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