Resolving Customer Issues

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Meet Penny PD — your personal guide to create your own development program!

Does your team struggle with customer challenges? Do you know how to effectively resolve customer issues and make them raving fans, instead of brand assassins?

Today, more than ever, Resolving Customer Issues is an important part of every service and business.

In this fun and exciting Resolving Customer Issues training course you will learn to recognise how your attitude impacts on your interactions, how to turn around difficult situations and how to see opportunities in customer issues

You will learn about your own personality type as well, as other personality types, and how to engage others in an entirely new way that provides a path to better communication and delivering an improved customer service experience.

PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!

The PD Training Resolving Customer Issues course is fun and effective and will improve the way you approach delivering service to your clients. This course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Customised Resolving Customer Issues courses are available for organisations that require specific scripts or product knowledge.  Contact us today for a free quote!

Your Learning Outcomes

After completing this course participants will be able to

  • Deal with challenging customers
  • Understand customer diversity
  • Build Rapport and Empathy
  • Apply critical communication skills
  • Learn lessons from your most difficult customers
  • Know how to defuse situations with customers and to handle tough scenarios
  • Know how to contribute to and create a customer service culture

4.5/5

from 13 responses
Download PDF Outline Duration: 1.0 Days
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Communication Skills Training 1.0 day course 27 June
Conflict Resolution Training 1.0 day course 21 July
Customer Service Training 1.0 day course 15 July
Professional Telephone Skills 1.0 day course 18 July
Body Language Training 1.0 day course 11 July
Resolving Customer Issues 1.0 day course View schedule

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

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Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Resolving Customer Issues Now

Register Now Group Booking Quote

In order to create higher levels of customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time. In order to achieve this, it is important to ask yourself some questions:

  • Do you or your staff have the right skill sets to deal with difficult customers?
  • How do you currently improve your approach to managing conflict?
  • Do you bounce back after a difficult interaction with a customer?
  • Can you turn difficult situations into opportunities??

This Resolving Customer Issues Course is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives more rewarding by consistently providing exceptional customer service to both internal and external customers.

Course Outline for Resolving Customer Issues

After completing this course, participants will have learned to:

Topic 1

Challenges

Addressing Customer Challenges

Topic 2

Communication Styles

  • Adjusting your Style for a Better Approach
  • Communicating Under Stress

Topic 3

Emotional Intelligence

  • Johari Window
  • Self-Control

Topic 4

Empathy and Rapport

  • The Role of Empathy
  • Listen Hard and Open Up
  • Building Rapport

Topic 5

Resolving Issues using Different Communication Modes

  • The Different modes of Communication
  • Using H.E.A.T

Topic 6

Responding to complainants in writing

  • Responding to customer complaints in writing
  • Drafting a satisfactory email

    • Topic 7

    Conflict Resolution

    • From Wince to Scream
    • Emotions and Conflict

    Topic 8

    Understanding Your Response to Conflict

    • Understanding what Triggers you
    • Using your Style to Communicate more Effectively

    Topic 9

    Resilience

    • What Depletes your Resilience
    • What Replenishes your Resilience

    Topic 10

    Responding to Pressure

    • What causes Pressure
    • Positive Reframing
    • Common Thinking Traps

    Topic 11

    It's a Wrap!

    What shall I Start Doing, Stop Doing and Keep Doing

    4.5/5

    from 13 responses
    Download PDF Outline Duration: 1.0 Days

    Plus you’ll also receive:

    shield

    Money Back
    Guarantee

    If you’re not happy with the outcomes from
    the course we offer a money back guarantee

    profiles

    REACH
    Profiles

    For every participant
    valued at $199 each

    sick

    Sick Day
    Safety Net

    No one left behind
    with our 1/2 price re-run promise

    dashboard

    Development
    Dashboard

    12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

    Learn Resolving Customer Issues Now

    Register Now Group Booking Quote

    We create training that meets your needs.

    1-hour Motivator

    3-hour Power Sessions

    Full Day Training

    Conferences & Summits

    • OFFSITE
    • AT YOUR WORKPLACE
    • ONLINE

    We’ll make things easier so you can focus on adding more value

    We take care of all of the details, so you don’t have to:

    • Invite people to
      training
    • Sign
      In Sheet
    • Generate Branded
      Course Flyers
    • PDF’S of
      Certificates
    • Collects and
      Reports Feedback
    • Complete Results
      Dashboard

    What are people going to do differently?

    At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

    In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

    My Action Plan

    Want to get clear on impacts and measure success? We support you.

    Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

    Do you already have a training management system and wish they were automatically up to date?

    It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

    More than just a training provider - we are your learning and development partner.

    We look forward to working with you, talk to one of our friendly expert consultants today.
    Talk to our team

    Outstanding learning that people can do in the flow of work

    • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
    • Rigourous review process
    • Only $11.00 per course per person per year
    • Or get the $110.00 bundle and save
    Purchase the microlearning bundle

    Asking Questions

    The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

    Bite size learning that people love

    Not exactly what you needed? Try other courses in the Customer Service Courses Category

    15 Year

    Celebrating 15 Years of PD Training

    Supporting leaders and teams around the globe, we're proud to mark 15 years of growth, innovation, and success. Thank you for being part of the PD Training journey. The future is looking bright!