Customer Service Training Course

Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans who buy your products and services again and again?

You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.

In this fun and exciting professional development course you'll learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your promises.

The PD Training Customer Service course is fun and effective and will improve the way you approach delivering service to your clients. This course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Customised Customer Service courses are available for organisations who require specific scripts or product knowledge.

Learning Outcomes
Course Outline
In-House
Training
Public Class
Reviews
  • Learning Outcomes - Customer Service Training Course

    After completing this course participants will be able to:
    • Explain what customer service means in relation to internal & external customers
    • Recognise how one's attitude affects service standards
    • Master ways to develop & maintain a positive, customer-focused, attitude
    • Develop needs analysis techniques to better address customer needs
    • Apply outstanding customer service techniques to generate return business
    • Practice techniques for developing good will through in-person customer service
    • Formulate techniques for service excellence over the phone
    • Gain insight to connecting with customers online
    • Master techniques for dealing with difficult customers
    • Acquire tools for recovering difficult customers
    • Understand when to escalate an issue
    Duration: 1 day course

    Inclusions:


    Top Trainer

    Certificate

    Paper or BYOD tablet

    Tailored Training

    Reinforcement



    + beat the forgetting curve with the

    Pre-Class Activities | Always Available Courseware | On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from PD Training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.



    Customer Service Training Course testimonials

    "...whilst I have completed many customer service courses previously, the trainer really promoted self awareness and how to obtain the best results by changing your own behaviour as opposed to the client's behaviour..."


    "I believe the course is useful, and almost wish there was a second day for further teaching on interaction and perhaps working on oneself or some team building/team interaction content."

    QAS


    "It was a great day, we really appreciated the fact Troy had taken the time to learn our roles and made the content really relevant."

    QAS


    "I believe the trainer had a lot more information to share. He was very knowledgeable on his subjects material and whilst I have completed many customer service courses previously the trainer really promoted self awareness and how to obtain the best results by changing your own behaviour as opposed to the clients behaviour. The trainer also was able to advise of additional reading material regarding emotional intelligence which would help when dealing with clients."

    Department of the Environment


    "I absolutely loved my PD Training with Tony. He is wonderful and enthusiastic trainer, who tries to accommodate for everyone’s needs. His knowledge of his client was exceptional and his content was brilliant."


    "I found the material fantastic and was relevant to our needs as a training department. It has given scope to improve our learning materials."


    "Troy is a fantastic educator. Whilst the course content was relevant my current role is less about customer service and more about upwards management. Though I can certainly see the value in the use of he skills and techniques I learned today an many aspects of my communication."


    "Andrew was an excellent trainer, he engaged the room at all times, he listened and responded to everything we out forward. I left feeling confident that I understood everything we had gone over and what direction I was personally aiming for. Absolutely enjoyed the training session. Thanks again."

    Chromagen Australia Pty Ltd


    "Whilst I had already been on many Customer Service Workshops during my 30 years in the Banking Industry I still found a few areas that I could improve on. It was also good to have a refresher to assess my knowledge making sure it is relevant to my current work placement."

    EECSRSB


    "Andrew was a fabulous presenter, one of the best trainings I have attended."

    "Trainer was great and really focused on what we needed as a company to give good customer service."

    Community Living And Respite Services

    "Lots of information, good refresher and reminder of what is important in customer service. And a few new ideas and strategies to try in the future."

    "Jill did a really good job not having personal experience working in libraries. I am sure she will learn from each session and have a far greater understanding. The basics of customer service was very well covered and a great refresher with a gem or two for me to take away. Thank you."

    City of Perth


    "The course was relevant to my role within Caltex, it reaffirmed to me the importance of our mannerisms when talking to others and customers either face to face or over the phone."

    "Great course - enjoyed the interactive roll play component as keeps the class energised and interested."

    Caltex


    "I thought Troy was awesome, so clear in explaining topics, he made the day fun as well as a learning experience."


    "...after the trainer explained the point of the activities I realized that they were very useful. I found areas about myself that need a lot of improving thanks to the course and the way it was delivered."

    Austnews


    "Troy was a fantastic trainer. He delivered insightful content in an engaging manner. The knowledge I learnt in the course is not only relevant to my work with the QSO but also helpful for re-thinking approaches to everyday life as well."

    Queensland Symphony Orchestra


    "I thought that the course was practical and enjoyable and that Leigh did a good job of 'tailoring' the available modules and coursework to our own circumstances and environment. We got through quite a lot in a short time and managed to sow a lot of productive seeds/thoughts to develop further with the team."

    Greyhound Racing SA


    "Anita was a great trainer, very friendly and informative. She catered to the needs of our group."


    "I thought Anita was excellent! She had really good energy and she engaged us all. I thought she was easily your best trainer that I have worked with. I was so busy yesterday and I thought, "Oh God, training today is the last thing I need," but I am really glad that I went. I enjoyed it very much."


    "Anita engaged all participants as a group and individually. Tailoring the course to meet the individual and group needs. She has amazing ability to capture the room."

    The Royal Australian and New Zealand College of Radiologists


    "A great experience and I am using what I have learned already."

    Kitchengroup Pty Ltd


    "Our trainer tended to our groups concerns and needs for the course and we came out knowing ourselves not only better but also our customers and their expectations. We have made minor changes to our customer service that were required and the feedback and outcome from our customers has improved."

    ZOLL Medical Australia


    "I was very impressed with how much the trainer taught us about ourselves. Useful tips that i will use in my personal life as well as professionally."

    ConvaTec (Australia) PTY Ltd


    "I actually really enjoyed the training course. Got a lot out of it and the content was interesting and delivered in a way that was engaging and easy to learn in. Trainer was excellent, good impression, knowledgeable and good training technique."

    CAPS Australia


    "I went into this course expectant and it provides so many ideas to improve customer service that I wouldn't have thought of and its impact to the customer. The trainer reinforced ideas that would and wouldn't work for the business which encourages marketing by word of mouth. A well invested course."

    Sustainability WA"


    "The trainer was great - she really made the course content relevant to our organisation. I learnt a lot of things that I am going to use in my future communications not just with customers but also with everyone I interact with. I was a very rewarding day."

    "The training was geared specifically for our organisation and did not follow the lines of the usual training module. The trainer was excellent in being able to pick up the needs of the group and tailor the training accordingly."

    Options Disability Support


    "Great Trainer, would definitely book in again, engaging and personable!!"

    "This was a very inspiring course and I felt that there was relevant information regardless of which program we work for. I am already putting into practice some of the tools and techniques shown to us. I will also be sharing information from this course with my own team. I wish they could all do the course however this is not possible as we need training after work hours in Children's services to accomplish this."

    CatholicCare


    "I think that the course reinforced information that I already knew. It made me reassess some of the ways in which I use this information and how it can be delivered via customer service in a better way. I hope that it will make me pause and think before I speak or act. David was very easy to interact with and it was a light heart'd day."

    Daramalan College


    "The course was excellent and the trainer was awesome. He was very knowledgeable and was able to relate the issues specified to our particular environment which was very helpful."

    Jones Lang Lasalle


    "The Customer Service course was great (I have attended 3 courses this year with Derrick and he is a great trainer), although this course included a lot of conversation with regards to dealing with difficult people, as apposed to customer service as such."

    MAPEI AUSTRALIA


    "In over 30 years of Customer Service roles, some of those in Management, this training is the best I have received. The day was fun, fast-paced and entertaining. The facilitator was engaging, smart, knowledgeable, and interesting. The topics covered were relevant for not only customer service roles but any role which involves a people-customer focus. This training has given our workplace a benchmark to create policies on phone etiquette, face-to-face customer service as well as employer expectation on dress, appearance and appropriate behaviour. I would thoroughly recommend this company to any business looking to improve their customer service standards."

    "Very well presented and content relevant and insightful."

    Assisi Catholic College


    "Deidre was AMAZING! She is such a good teacher and definitely made the classes fun and informative."

    Computer Merchants


    "Karen was fantastic and did a great job, especially managing some strong personalities in the group! a day well spent, thanks Karen :-)"

    Fusion5 (VIC)


    "Course was great, learnt that I rush some jobs and I need to slow down, this will help me provide better and higher customer service."

    Jones Lang Lasalle


    "Karen was an excellent customer service trainer and I actually put some of her practices/ideas into practice that very afternoon after I had completed the training when I had to deal with a very difficult client. Karen was positive and engaging during the duration of the course and held my attention from start to finish. I was able to take away many helpful hints and guidelines."

    Inspiro Community Health Services


    "Karen was an excellent customer service trainer and I actually put some of her practices/ideas into practice that very afternoon after I had completed the training when I had to deal with a very difficult client. Karen was positive and engaging during the duration of the course and held my attention from start to finish. I was able to take away many helpful hints and guidelines."

    Inspiro Community Health Services


    "Karen was absolutely amazing!!! She is so positive and fun. She totally knows how to connect with each person in the room and to make them feel comfortable and valued. The day ran so quickly, no time to feel bored at all. This was my first course of this type. I look forward to doing and learning more. So professional!!!"

    Royal Academy of Dance Sth Qld Regional Advisory Panel


    "I went in sceptical as my position doesn't require phone contact on a regular basis (only about 3-5+ calls/wk) so I just tried to relate it to the outside world of interacting with family & the general public. As I have rated, I thought Troy did a great job..."

    QML Pathology


    "Given the varied degrees of staff, I think the presenter did a great job to provide core information on Customer Service."

    Department of Commerce (WA)


    "I found the course most interesting especially are the different people- eg Coach - the trainer was extremely engaging."

    QML Pathology


    "Thanks for the manual, long read but comprehensive."

    Wellways Healthcall


    "Particularly useful in how to better prepare yourself for phone call/stress in and out of work."

    Department of Commerce (WA)


    "Overall, the training was relevant to my line of work."

    Wellways Healthcall





  • Course Outline - Customer Service Training Course

    Download Customer Service Training Course Outline

    Foreword:

    In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time. In order to achieve this it is important to ask yourself some questions:

    • Do you or your staff have the right skill sets to deliver exceptional customer service?
    • Currently how do you improve your Customer Service Skills and approaches?
    • Do you strive to continuously improve your customer service?
    • Do you listen to your customers and their needs?
    • Do you currently listen effectively to uncover the customer’s true needs?
    • Are internal customers understood and prioritised?

    This Customer Service Training Course is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service to both internal and external customers.

     
     
    Customer Service Training Course - Lesson 1
    Getting Started
    • Pre-Assignment Review
    • Workshop Objectives
    Customer Service Training Course - Lesson 2
    Good Customer Service Explained
    • Who Are Customers?
          • External Customers
          • Internal Customers
    • What Is Customer Service?
    • Who Are Customer Service Providers?
    Customer Service Training Course - Lesson 3
    Establishing Your Attitude
    • Appearance Counts! (even When not in person)
    • The Power of a Smile
    • Staying EnergiZed
    • Staying Positive
    Customer Service Training Course - Lesson 4
    Identifying and Addressing Customer Needs
    • Understanding the Customer’s Situation
    • Staying Outside the Box (not jumping to conclusions)
    • Meeting Basic Needs
    • Going the Extra Mile
    Customer Service Training Course - Lesson 5
    Generating Return Business
    • Following Up
    • Addressing Complaints
    • Turning Difficult Customers Around
    Customer Service Training Course - Lesson 6
    In-Person Customer Service
    • Dealing with At-Your-Desk Requests
    • The Advantages and Disadvantages of In-Person Customer Service
    • Using Body Language to Your Advantage
    Customer Service Training Course - Lesson 7
    Giving Customer Service over the Phone
    • The Advantages and Disadvantages of Telephone Communication
    • Telephone Etiquette
    • Tips and Tricks for Providing Customer Service over the Phone
    Customer Service Training Course - Lesson 8
    Providing Electronic Customer Service
    • The Advantages and Disadvantages of Electronic Communication
    • Understanding Netiquette
    • Email Etiquette: The Do’s and Don’ts of Email
    • Tips and Tricks
    • Examples: Eliminate Electronic Ping Pong
    Customer Service Training Course - Lesson 9
    Recovering Difficult Customers
    • De-Escalating Anger
    • Establishing Common Ground
    • Setting Your Limits
    • Managing Your Own Emotions
    Customer Service Training Course - Lesson 10
    Understanding When to Escalate
    • Dealing with Vulgarity
    • Coping with Insults
    • Dealing with Legal and Physical Threats
    Customer Service Training Course - Lesson 11
    Ten Things You Can Do to WOW Customers Every Time
    Customer Service Training Course - Lesson 12
    Wrapping Up
    • Action Plans
    • Words from the Wise
    • Action Plan
    • Notes:
    • Notes:
    • Pre-Assignment
    • Worksheet One: Template for Written Expectations
    • Worksheet Two: The Urgent-Important Matrix

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • tailored to your team at no extra cost
    • cost effective - great group pricing
    • you choose the day, duration, place and time
    • flexible length - sessions as short as 1-hour
    • greatest impact in the shortest time
    • great team building opportunity
    • more convenient, people don't need to go off-site
    • World's leading reinforcement system

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator

    These 60-90 minute sessions are highly motivating and thought provoking

    3-hour Power Sessions
    3 hour power session

    3-hour power sessions are targeted and flexible around your operational needs.

    Full-day training
    full day training

    Full day courses delivered with a strong focus on activities and participation.No death by PowerPoint here!

    Conferences
    Conferences

    We can run workshops or provide keynote speakers. Let us provide the highlight of your conference.

    Personalised | Remembered | Applied

    Pre-Class Activities | Always Available Courseware |
    On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from PD Training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

    Report on your Success
    • Easier Planning
    • Faster Administration
    • Simple comprehensive
      reporting
  • Public Class Dates for Customer Service Training Course

    Details:

    • Time: 9:00 AM - 4:30 PM
    • Small classes, average 5 people, max 16
    • Click a date below to book
    • Pay on Invoice or by Credit Card

    Questions:

    Inclusions:


    Top Trainer

    Certificate

    Lunch &
    Refreshments

    Printed Courseware

    Or go paperless
    Location Date 1 Date 2 Date 3 Date 4
    Sydney
    Level 1, 111 Harrington Street Sydney NSW 2000
    Apr 19
    1 day course
    $660.00
    Click to book
    Last chance!
    Jun 9
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 8
    1 day course
    $660.00
    Click to book
    Filling fast
    Oct 11
    1 day course
    $660.00
    Click to book
    Filling fast
    Melbourne
    123 Queen Street Melbourne VIC 3000
    Apr 19
    1 day course
    $660.00
    Click to book
    Last chance!
    Jun 9
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 8
    1 day course
    $660.00
    Click to book
    Filling fast
    Oct 11
    1 day course
    $660.00
    Click to book
    Filling fast
    Brisbane
    Level 24, 215 Adelaide Street Brisbane QLD 4000
    Apr 19
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 9
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 8
    1 day course
    $660.00
    Click to book
    Filling fast
    Oct 11
    1 day course
    $660.00
    Click to book
    Filling fast
    Perth
    61 Kitchener Avenue Victoria Park WA 6100
    Apr 19
    1 day course
    $660.00
    Click to book
    Last chance!
    Jun 9
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 8
    1 day course
    $660.00
    Click to book
    Filling fast
    Oct 11
    1 day course
    $660.00
    Click to book
    Filling fast
    Adelaide
    19 Young Street Adelaide SA 5000
    Apr 19
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 9
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 8
    1 day course
    $660.00
    Click to book
    Filling fast
    Oct 11
    1 day course
    $660.00
    Click to book
    Filling fast
    Canberra
    4 National Circuit Canberra ACT 2600
    Apr 19
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 9
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 8
    1 day course
    $660.00
    Click to book
    Filling fast
    Oct 11
    1 day course
    $660.00
    Click to book
    Filling fast
    Parramatta
    Suite 15, Level 2, 103 George Street Parramatta NSW 2150
    Apr 19
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 9
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 8
    1 day course
    $660.00
    Click to book
    Filling fast
    Oct 11
    1 day course
    $660.00
    Click to book
    Filling fast
  • Customer Service Training Course Reviews:

    Siteminder logo
    It was fantastic to have Jessica come in and train our team. The course was highly appropriate for our support centre and I believe each individual benefited from the training provided. Jessica did a fantastic job of engaging each of the staff members and had each of them contribute to the day. She tailored the training to our specific requirements and worked on the fly where needed to get the most out of our team. Ryan has done a great job to sort through any concerns or initial reservations that I had in regards to training and helped pick the right course for our team. Overall a really great experience and I will be recommending follow up courses to my management team in future.
    Siteminder
    Clayton Salon logo
    I have always received fantastic service, co-operation and response from PD Training. They always go an extra mile to serve their customers. I strongly recommend PD Training to all my industry colleagues.
    Clayton Salon
    Menya Noodle Bar logo
    The trainer Kirsty was organised topic of training very well. She made satisfied my expectation of this training. Thank you very much.
    Menya Noodle Bar
    Grampians Community Health logo
    This was one of the best trainings I have participated in, my team were all really impressed and enjoyed the training immensely. Thank you Michaela was terrific!!
    Grampians Community Health
    Freebott logo
    Sally was a really great teacher. She was positive, helpful, really friendly and she answered every question I asked her. She made it a really enjoyable course! Thank you!
    Freebott PTY LTD
    Freebott logo
    It well structured and the facilitator was very friendly and clear.
    Freebott PTY LTD
    IGA Metcash logo
    The course was very well run and I think everyone enjoyed it, it was topical and everyone seemed to have input.
    Metcash/IGA
    Australian Electoral Commission logo
    The course was dynamic, relevant and well received by all participants. Troy is a confident and engaging trainer who delivered a fantastic session. I will be recommending this course and your company for future AEC training requirements.
    Australian Electoral Commission
    Australian Electoral Commission logo
    I really enjoyed the course and thought the presenter was excellent. His personal recounts were relevant and topical. His engagement with staff was excellent... I gained a refreshed outlook and up to date information.
    Australian Electoral Commission
    Siteminder logo
    Very good training, would recommend to friends in 'Customer Service Roles'.
    Siteminder
    Siteminder logo
    What enhanced the session was the enthusiastic participation and input by all members of the group.
    Siteminder
    Siteminder logo
    Awesomenessly awesome!!
    Siteminder
    Tafe NSW logo
    Trainer had a high level of energy and understanding of group dynamics.
    Tafe NSW
    Tafe NSW logo
    I thought that the course was a great help to the Library Staff.
    Tafe NSW
    Tafe NSW logo
    Pam made a subject that could have been very boring exciting and interesting to learn. Enjoyed all her stories and created a great rapport with all staff.
    Tafe NSW
    Tafe NSW logo
    Full of fun and very useful session. it was worth attending it.
    Tafe NSW
    Grampians Community Health logo
    Held our interest all day, very professional.
    Grampians Community Health
    Grampians Community Health logo
    Congratulations to Michaela. She involved all participants in the activities/discussions and was very flexible in how parts of the discussion went and then easily brought us back to the main aim of the course. Her summations was great as well.
    Grampians Community Health
    Grampians Community Health logo
    Michaela is a fantastic trainer, she really knows her stuff, delivery was great. Fantastic day can't say enough nice things about the whole experience. Thank you.
    Grampians Community Health
    Holcim logo
    Nothing the Trainer we had was one of the best I have had over the 7 years I've been here.
    Holcim
    Holcim logo
    Karen was great! Energetic, encouraged a laugh and it didn't like a boring training course at all it was educational yet fun!!
    Holcim
    Holcim logo
    Fantastic Trainer - look forward to her presenting other courses that I will be invited to. The course reminded me to apply my customer skills so that customers can get 100% satisfaction.
    Holcim
    Holcim logo
    One of the most beneficial courses i have ever attended. Anne was very helpful and professional. She is worth more money.
    Holcim
    QLD Parliament logo
    Julie was a wonderful presenter. She was able to tailor the session to address the issues/needs identified during the session for individuals and made it relevant for the group.
    Queensland Parliamentary Service
    IGA Metcash logo
    I would just like to say that the course was a lot of fun and certainly gave insight to things I had not been aware of before even though I have spent many years in Customer Service. Thanks for a great experience.
    Metcash
    My Repair Build logo
    Having been to many seminars and courses over the years, it was refreshing to have an overview of the experiences I have gained. I guess the most useful part of the course was the "up-to-date" customer greetings face to face and over the phone. Times change I guess. I enjoyed the interaction with my fellow workers and the chance to have my own input.
    My Repair Build (formerly R&S Trading)
    Clockwork logo
    I found that team work was really helpful and talking bout what everyone else has experienced and how to deal with it.
    Clockwork
    MGa Insurance logo
    The presentation was very professional & the subject is a big part of our day to day life dealing with clients, fellow workers & family/friends.
    MGA Insurance Brokers Pty Ltd
    MGa Insurance logo
    Speaker was great! very funny and made it a bit more fun! :)
    MGA Insurance Brokers Pty Ltd
    MGa Insurance logo
    The trainer was very friendly and enthusiastic and made the course very interesting.
    MGA Insurance Brokers Pty Ltd
    Department of Sustainability logo
    Anne was great - very engaging - I felt that I can use the tools she has given me.
    Dept. of Sustainability Environment Water Population and Community
    Armada Solutions logo
    Trish did a fantastic job with our slightly dysfunctional group. Her background knowledge on neurology and the way the brain works in terms of 'being present' and 'above the line' was GREAT! To be honest I thought this course was going to be dull and bland but experienced the complete opposite, would recommend a training session with Trish anytime!
    Armada Solutions
    Armada Solutions logo
    Trisha delivered the session in a great way, I was impressed with her knowledge and I believe we gained good value out of the exercise.
    Armada Solutions
    Vic Department of Health logo
    Love the way the course was set out very fun and friendly.
    Department of Health (Vic)
    Junkee Media logo
    I though Ann was absolutely FANTASTIC. Very friendly, outgoing and fun without being unprofessional. Easy to listen to and understand - you have a great trainer on your hands!
    Junkee Media (formerly The Sound Alliance)
    Almax Aluminium logo
    Thank-you Simon. The day left me feeling positive and refreshed ready to go forward with many new and revamped ideas.
    Almax Aluminium
    I was a bit skeptical about this, as I usually am with these sort of things. But I found it to be a really enjoyable & easy experience, and I feel that everyone in the course not just myself could take a lot away from it.
    Vinidex Pty Ltd
    Elders logo
    I enjoyed the Body Language section of the training, as well as the information about keeping a positive attitude. The course was entertaining, informative and very beneficial to me.
    Elders
    Elders logo
    I found the topic of body language/non-verbal cues particularly interesting. Very well presented, thankyou!
    Elders
    Cospak logo
    The trainer was a fun, approachable guy and I enjoyed the day while learning a lot. I would highly recommend this course to anyone looking to improve their role in customer service.
    Cospak Pty Ltd
    BgC logo
    I enjoyed the casual atmosphere of the course. Being able to talk about my experiences and needs was a great help.
    BGC Cement
    It Vision logo
    Good interaction with students.
    It Vision
    Beatty Park logo
    The course was that informative that I could relate to it with my personal experiences both at home and at work.
    Beatty Park Leisure Centre
Not exactly what you needed? Try other courses in the Customer Service Courses Category


Customer Service Training
4.48 out of 5 from 948 responses
 
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Orgmenta logo
Pre-Class Activities | Always Available Courseware | On Demand Support

org' ment vt. sounds like augment

1. to make greater;

2. to increase impact

Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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