Customer Service Training

Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans who buy your products and services again and again?

You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.

In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your promises.

You will learn about your own personality type as well, as other personality types, and how to engage others in an entirely new way that provides a path to better communication and delivering an improved customer service experience.

PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!

Click Here to See What a Customised Customer Service Training Program Looks Like.

The PD Training Customer Service course is fun and effective and will improve the way you approach delivering service to your clients. This course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Customised Customer Service courses are available for organisations that require specific scripts or product knowledge.  Contact us today for a free quote!

Your Learning Outcomes

After completing this course participants will be able to:

  • Understand the significance of customer touchpoints
  • Understand customer diversity
  • Explore the principles of great service
  • Apply critical communication skills
  • Learn lessons from your most difficult customers
  • Know how to defuse situations with customers and to handle tough scenarios
  • Know how to contribute to and create a customer service culture

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context



Armada Solutions

Trish did a fantastic job with our slightly dysfunctional group. Her background knowledge on neurology and the way the brain works in terms of 'being present' and 'above the line' was GREAT! To be honest I thought this course was going to be dull and bland but experienced the complete opposite, would recommend a training session with Trish anytime!

-Armada Solutions



My Repair Build

Having been to many seminars and courses over the years, it was refreshing to have an overview of the experiences I have gained. I guess the most useful part of the course was the "up-to-date" customer greetings face to face and over the phone. Times change I guess. I enjoyed the interaction with my fellow workers and the chance to have my own input.

-My Repair Build



Siteminder

It was fantastic to have Jessica come in and train our team. The course was highly appropriate for our customer support centre and I believe each individual benefited from the training provided. Jessica did a fantastic job of engaging each of the staff members and had each of them contribute to the day. She tailored the training to our specific requirements and worked on the fly where needed to get the most out of our team. Ryan has done a great job to sort through any concerns or initial reservations that I had in regards to training and helped pick the right course for our team. Overall a really great experience and I will be recommending follow up courses to my management team in future.

-Siteminder



Queensland Vet Specialists

"Richard was absolutely wonderful, he tailored the experience to suit our industry needs and asked questions to clarify if the situation suited us. He was enthusiastic and very personable. He was great!"

"Listening exercises were great for understanding how communication works."

-Queensland Vet Specialists



Independent Schools Victoria

"The trainer managed to 'get everyone on-board' most efficiently. Within a short time, staff were talking to each other and grappling with the way we deal in Customer relations at the College. It was a most successful session."

-Independent Schools Victoria



Spectrum Brands

"I found this course to be really beneficial, not only helpful with my current job but something I could utilise in all aspects of my life - More like a self- help, life coaching/mentoring course - Gave me a bit of perspective. Thoroughly enjoyed course and had me thinking outside my norm."

"I enjoyed the course as it gave me reminders and tips on how to give better customer service. Reactivated my thinking and made me realise some things you just do automatically without even thinking for customers. Loved the section on Five Levels of Focus."

-Spectrum Brands



Parliament of Victoria Department of Parliamentary Services

"The trainer was absolutely fantastic. There was only myself and one other girl which I think made the trainer's job a little easier but the trainer made us feel welcome and comfortable and was very supportive and open to hearing our thoughts, ideas and opinions. I would 110% recommend her and the course she taught to others."

-Parliament of Victoria - Department of Parliamentary Services



Department Of Finance

"Customer service covers much more than I imagined and included a valuable look at team members profile. The co-ordinator created an environment that encouraged participation from everyone which had a positive impact on the team improving respect and cohesion."

-Department Of Finance



Moonee Valley Racing Club

"Most useful part of this course for me was the strategies for helping an upset customer, the cultural differences and on the objective and subjective Language."

-Moonee Valley Racing Club



Fusion 5

"I was very happy with the course and found it very interesting and provided ideas and solutions that I will use in future. Having previously attend an 'in-house' session on customer service, I found this to be far better and the trainer was great!"

-Fusion5 (VIC)

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Customer Service Training Now

In order to create higher levels of customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time. In order to achieve this, it is important to ask yourself some questions:

  • Do you or your staff have the right skill sets to deliver exceptional customer service?
  • How do you currently improve your Customer Service Skills and approaches?
  • Do you strive to continuously improve your customer service?
  • Do you currently listen effectively to uncover the customer’s true needs?
  • Are internal customers understood and prioritised? 

This Customer Service Training Course is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives more rewarding by consistently providing exceptional customer service to both internal and external customers.

See the Live Online tab for the course outline for the live online course

Course Outline for Customer Service Training

After completing this course, participants will have learned to:

Topic 1

Brand Ambassador or Brand Assassin?

  • What is Customer Service?
  • Customer Behaviour
  • Why Customers Leave
  • The Benefits of Brilliant Customer Service
  • Reflection

Topic 2

Customer Diversity

  • Cultural Diversity and the Global Customer
  • Generational Differences
  • Reflection

Topic 3

We Choose to Serve

  • Customer Empathy
  • Principles of Great Service
  • Reflection

Topic 4

Communication – the Key to Great Service

  • Listening
  • Writing
  • Personal Style
  • Reflection

Topic 5

Navigating the Negatives

  • Learning from Worst-Case Scenarios
  • The Steps of Acknowledgement
  • Handling Tough Situations
  • Reflection

Topic 6

Creating a Service Culture

  • Management Focus
  • What Can You Do?
  • Living the Culture
  • Reflection

Topic 7

Reflections

  • Create an Action Plan
  • Accountability Equals Action

4.7/5

from 2062 responses
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Customer Service Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App

Questions:

Upcoming Live Classes

Live Online

3-hour course

9:00 am - 12:00 pm Australia/Brisbane

$495.00

27 September

Enrol Now Last chance!

10 December

Enrol Now Last chance!

23 January

Enrol Now Filling fast

9 April

Enrol Now Filling fast

Course Outline for Customer Service Training

After completing this course, participants will have learned to:

Topic 1

Customer Diversity

  • Cultural diversity and the global customer
  • Generational differences
  • Reflection

Topic 2

We choose to serve

  • Customer Empathy
  • Principles of great service
  • Reflection

Topic 3

Communication – the key to great service

  • Listening
  • Writing
  • Personal Style
  • Reflection

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App

Questions:

Adelaide

1.0 day course

Education Development Centre, 4 Milner Street Adelaide SA 5007

$770.00

27 September

Enrol Now Filling fast

10 December

Enrol Now Filling fast

23 January

Enrol Now Filling fast

9 April

Enrol Now Filling fast

Brisbane

1.0 day course

Karstens Conference Centre, Level 24, 215 Adelaide St, Brisbane QLD 4000

$770.00

27 September

Enrol Now Filling fast

10 December

Enrol Now Filling fast

23 January

Enrol Now Filling fast

9 April

Enrol Now Filling fast

Canberra

1.0 day course

Canberra Flex, 4 National Circuit Canberra ACT 2600

$770.00

27 September

Enrol Now Filling fast

10 December

Enrol Now Filling fast

23 January

Enrol Now Filling fast

9 April

Enrol Now Filling fast

Melbourne

1.0 day course

Karstens Conference Centre, 123 Queen Street Melbourne VIC 3000

$770.00

27 September

Enrol Now Filling fast

10 December

Enrol Now Filling fast

23 January

Enrol Now Filling fast

9 April

Enrol Now Filling fast

Perth

1.0 day course

Karstens Conference Centre, Level 1, 111 St. Georges Terrace Perth WA 6000

$770.00

27 September

Enrol Now Filling fast

10 December

Enrol Now Filling fast

23 January

Enrol Now Filling fast

9 April

Enrol Now Filling fast

Sydney

1.0 day course

Karstens Conference Centre Canada House, Level 1, 111 Harrington Street Sydney NSW 2000

$770.00

27 September

Enrol Now Filling fast

10 December

Enrol Now Filling fast

23 January

Enrol Now Filling fast

9 April

Enrol Now Filling fast

Course Outline for Customer Service Training

After completing this course, participants will have learned to:

Topic 1

Brand Ambassador or Brand Assassin?

  • What is Customer Service?
  • Customer Behaviour
  • Why Customers Leave
  • The Benefits of Brilliant Customer Service
  • Reflection

Topic 2

Customer Diversity

  • Cultural Diversity and the Global Customer
  • Generational Differences
  • Reflection

Topic 3

We Choose to Serve

  • Customer Empathy
  • Principles of Great Service
  • Reflection

Topic 4

Communication – the Key to Great Service

  • Listening
  • Writing
  • Personal Style
  • Reflection

Topic 5

Navigating the Negatives

  • Learning from Worst-Case Scenarios
  • The Steps of Acknowledgement
  • Handling Tough Situations
  • Reflection

Topic 6

Creating a Service Culture

  • Management Focus
  • What Can You Do?
  • Living the Culture
  • Reflection

Topic 7

Reflections

  • Create an Action Plan
  • Accountability Equals Action

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save
Purchase the microlearning bundle

Learn about customer service elements in a modern world such as serving diverse audiences, diffusing heated situations and universal principals of great service.

Buy Customer Service

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

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