Cross Cultural Communication

The PD Training Cross Cultural Communication training course will improve your staff's ability to both understand and communicate with people from different cultural backgrounds.

This half day interactive professional development course covers understanding your own cultural drivers; the ability to compare people from different cultural backgrounds and how this impacts communication and behaviour; and, the skills to develop cultural competence.

Cross Cultural Communication training courses are available now throughout Australia, including Brisbane, Sydney,, Melbourne, Adelaide, Canberra and Perth.

Your Learning Outcomes

By the end of this course, participants will have learned how to:

  • Understand their own communication drivers and biases 
  • Apply cultural models to better understand dimensions of culture and how this varies across different cultural groups
  • Generate their own cultural profile and compare this with the average for their country and with other countries
  • Develop cultural competence
  • Maintain a healthy curiosity of other cultures leading to greater understanding
  • Use open-ended questions to open up communication across cultural lines
  • Check assumptions and stereotypes people make about other cultural groups
  • Maintain respect for all parties during cross cultural communication
Duration: 0.5 day course Live Online Experts


Cross Cultural Communication Reviews:

"The instructor was well versed and knew his topic inside out. He was a pleasure to listen to."

Defence - Latchford Barracks

“ Trainer was Excellent and Knowledgeable in the subject. ” 

-Hindmarsh Shire Council

“ The course was very good and gave me some tools to help me. ”

-Endeavour Energy 

“ I was very impressed at how helpful the PD Training staff were while organising the training course. The confirmation and follow-up calls were much appreciated. ” 

-Freshcare Ltd. 

“ I enjoyed the course and found my attendance to be beneficial. ” 

-ERM Power

“ I liked the structure of the course. Wasn't too formal. ” 

-Browns Plains State School 

Download Course Outline (PDF)

Living in a globally connected world means connecting with people whose thinking, reasoning and communication has been shaped by the cultural attributes of their upbringing. Understanding these cultural drivers helps us to communicate more effectively and increases shared understanding.   This workshop will explore the fascinating world of cross cultural communication – what it means to understand the cultural dimensions that shape how we think and communicate and how we seek to communicate meaningfully with people from other cultures.

Course Outline for Cross Cultural Communication

Topic 1
The Meaning of Culture
  • Simulated cross cultural meeting
Topic 2
Understanding my Culture
  • Where does culture come from
  • REACH Personal Style
  • Adjusting your communication style
  • Cultural profiles
  • Comparing cultures across countries
Topic 3
Developing Cultural Communication Competence
  • What is cultural competence?
  • Curiosity
  • Open-ended questions
  • Assumptions
  • Respect

In-House Training - We’ll focus on what matters most to you and tailor to your context

Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

PDT Training Management Centre Logo

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.
Bite Size learning that people love

This course will help you take a bigger picture view on your experiences of different cultures. You'll gain insights into leading and managing multi-cultural teams. This is packed with great content and insights.

Buy Cross Cultural Communication
Not exactly what you needed? Try other courses in the Culture Change Courses Category