Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with customers or has a supervisory or managerial role.  Resolving interpersonal conflict can be very empowering and should be a part of everyone's professional development goals.

This Conflict Resolution Course by PD Training provides techniques for individuals in an organisation to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness and Persuasion.

These skills will enable the course participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflicts with others.  Learn key skills like how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies and de-escalating challenging situations.

Attend a 1-day Conflict Resolution Training Class, or have one of our professional trainers come to your workplace in Brisbane, Sydney, Melbourne, Canberra, Adelaide or Perth.

Please click on the Public Class tab below to view our Conflict Resolution course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Your Learning Outcomes

In this course participants will learn how to:

  • Gain a thorough understanding of the sources, causes and types of conflict
  • Master all six phases of the conflict resolution process
  • Understand the five main approaches to conflict resolution
  • Learn to apply conflict resolution approaches 
  • Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates
  • Develop communication tools such as agreement frames and open questions
  • Learn practical anger and stress management techniques

4.7/5

from 1298 responses
Download PDF Outline Duration: 1.0 Days
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Course name Length Outline Next class
Change Management - Managing Your Team Through Change 1.0 day course 20 February
Coaching and Mentoring Training 1.0 day course 27 February
Conflict Resolution Training 1.0 day course 31 January
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Leadership Training Course to Develop Strong Leaders 2.0 day course 3 February
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Highly Effective Management 2.0 day course 30 January
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PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

"Most useful was that the trainer responded to our individual learning needs and drew on our experiences to link to the new knowledge."

 

"Most useful was that the trainer responded to our individual learning needs and drew on our experiences to link to the new knowledge. Also, extremely beneficial was the personal style profiling done at the start of the day so we can understand ourselves, our tendencies and then relate that to the later content presented. Very nice, welcoming and warm trainer."


-CPL


 

"very happy with the course. looking forward to doing more"


-Vulcan Steel


 

"I thought the trainer Andrew was very good, had great knowledge on the subject keep the group on track and was engaging and helpful. I would happily recommend this course to others. thanks"


-Victoria State Emergency Service


 

"I got a lot out of the course, The trainer managed vocal participants well to enable the less vocal to express their views."


-Victoria State Emergency Service


 

"Joseph was amazing! He learnt everyone's names and addressed them by their name every time they spoke. He had everyone focused and interactive the whole time (4 hrs) and it was great to have small breaks which meant he knew what it felt like to be in a training. I wish every training day was like this....big thanks to Joseph - i got a lot out of the training!!"


-CatholicCare


 

"The trainer really made it easy to have open discussions. The trainer was very professional and it was a nice touch that he remembered the majority of our names when he addressed us."


"Joe is a very good trainer and I thoroughly enjoyed the course. The course material was relevant and it was presented in an interesting and engaging way. Thank you."


"The trainer was really enthusiastic and positive , he also created a non judgmental environment which meant I could learn better."


"It was a very informative and how the given scenarios which mirrored what exactly all of us are experiencing or have experienced. I can also apply what I have learned in my personal life."


-CatholicCare"


 

"The Conflict Resolution Course was extremely interesting and enjoyable. Myself and my colleagues will take away from this course informative information to help us in our businesses and personal lives."

 

"Richard was amazing! So inspiring and so knowledgeable! I hope I can do more courses with him in the future!"

 

"Thank you for a well constructed and executed training full of relevance in work and life which we walked away with many constructive strategies to employ in our day to day life. Time flew by."


-Royal Academy of Dance Sth Qld Regional Advisory Panel


 

"The trainer spent some time prior to the training date getting a better understanding of the needs of the group and used this to pitch and deliver the training."


-Plenty Valley Community Health


 

"Ian was really engaging and enthusiastic. he has lots of on the job examples and made everything really relatable and relevant."


-City Of Karratha


 

"Interactions with Gina prior to the workshop were extremely beneficial and enabled her to tailor the training to best suit the needs of the team."


"The facilitator was brilliant and obviously an expert in her field. I wasn't expecting to learn anything new, but I learnt new things and had a chance to practice new skills.


"Was apprehensive about the training course however Derek made it a very interesting, laid back and enjoyable experience."


"The trainer was able to tailor the content of the course during the session to better accommodate the group's needs."


-Australian Government - ASQA


 

"Joseph was fantastic !!! Very interesting course. Kept us wanting more."


"I've learned very useful tools, tips and techniques that will help with resolving any form of conflict. Joseph made a real effort in making us all understand methods and best practises to be used in all different scenarios. Joseph is a good trainer that I would recommend to anybody that wants to attend his training sessions."


-Modular Building Systems


 

"Having completed many T&D sessions on conflict resolution for DECS over the years I'd like to say this was one of the more enjoyable and all due to our trainer :)"


-Wise Employment


 

"Awesome course and Charlene was amazing. Really glad I attended this course, will use PD Training again."


-Herron Todd White (Western Australia) Pty Ltd


 

"Josh was brilliant! Really structured the course to our particular group and made it relevant to us."


-Associated Retailers Limited


 

"I enjoyed everything abut the course."


-Alzheimer's QLD


 

"I found the day quite informative. It was really good doing the course prior to our strategy days, as I could identify some of the different personalities. The course also made me more self aware."


"It was an excellent course and I really appreciated the work and depth of knowledge shown by Derrick."


-QNU


 

"I really appreciated the one on one training I was able to get with Josh. I observed my colleagues were able to get the same attention which I thought was a great aspect of the training."


-Anaesthetic Group Ballarat


 

"Joe was a wonderful trainer; at the very beginning of the session he made a list of all the things we, as a group wanted to get out of the day. After each training module, we would revisit our self-appointed 'learning outcomes' and tick off what the module covered. By the end of the day we had covered off each learning outcome over 3 times each. This method that Joe implemented not only gave us the power to steer our learning objectives, it also kept us on track and reinforced what we had learnt in a multi-faceted approach. I cannot sing Joe's praises high enough; I learnt so much from his guidance and he ran the session in a way that created a very safe and collaborative learning environment for all who attended. I would definitely recommend PD Training to others (professional & personal) - especially if Joe is facilitating/training. Please pass on my thanks!"


-Outsource Financial


 

"Great course. A small group, which allowed time to talk and expand learning. Thank you!"


-Relationships Australia


 

"The trainer went out of his way to build positive relationships which ensured I was fully engaged through out the day."


-Brisbane City Council


 

"Gina was awesome. I really felt a connection with her and she engaged really well with myself and other participants. No problems however with this course whatsoever."


-Integra Water Treatment Solutions


 

"I just had to give 10 to everything!! It was just great. a very worthwhile investment. Thanks for everything Karen and all the best to you in the future!"


-Individual Course Participant


 

"As a general rule I find 'role play' very unhelpful and silly, but in this course the role play was sensible and done in front of the whole class as well with the trainer, and questioned. Found this helpful and relevant."


-Leeton Shire Council


 

"A great course to get everyone thinking about dealing internally with each other and with suppliers and customers."


-REDARC Electronics


 

"Excellent work from the trainer, all questions were addressed. I was able to get the most out of the session."


-DEPARTMENT OF AGRICULTURE AND WATER RESOURCES - LEVIES


 

"The trainer was great and related everything back to our working situation which helped you absorb the information being provided."


-Department of Adolescent Medicine


 

"One of the big take away messages from the course was the realisation of the importance of my role in how people relate to me, how their words impact me etc."


-Calibre Consulting


 

"I found the last part of the course is more practical and useful, it relates more to the real work environment and the scenarios that we have everyday."

 

"Fantastic, the course was made relevant to our field and we were provided with useful tips and suggestions. He talked through a few scenarios with us and helped us to identify a better approach."


-Rapid Global


 

"Josh was an excellent instructor. He was engaging and patient and he took time to answer questions that may not have been specifically in the course outline but came up during the discussion. The only negative thing I would say is that going with colleagues made it difficult to answer questions 100% as other people knew who I was talking about. I really enjoyed the training and a benefited in my work life and personal life."


-IMI Australia Pty Ltd


 

"The course outlined to me that being organised, adapting to different personalities and simplifying situations/training can and will result in better outcomes whether with work colleagues or clients. Finding the common ground with individuals both within and out of the organisation will make a happier and more successful workplace.


-JG King


 

"I found the course informative and valuable to dealing with conflict."


-Australian Federal Police


 

"Overall great content."


-Ausco Modular


 

"The trainer was very lively and very good at communicating/telling stories to get the point across. Otherwise it was a very informative, interesting and engaging course."


-JV Office Support


 

"I enjoyed this course. It was the right amount of information and provided exactly what I needed."


-SA Health


 

"The trainer was great and tailored the course to me and my colleague."


-Perisher Blue Pty Ltd


 

"I found the last part of the day very useful when we discussed other phrases that can be used as to not aggravate a conflict or situation."


-SA Water


 

"The Conflict Resolution training with Anne was excellent. I had a great day, learned a lot and gained useful tools that I can take away to adopt in my professional as well as personal life. Anne was engaging, warm and informative all throughout the course. Thank You."


-KGCoaching&Consulting


 

"Dispute resolution was definitely the most useful."


-L'OCCITANE Australia Pty Ltd


 

"Really enjoyed the content provided, would have loved to do the full day course."


-Melbourne Comprehensive Eye Surgeons


 

"Very useful and well structured course."


-James Ruse Agricultural high School


 

"The topics are interesting."


-L'OCCITANE Australia Pty Ltd


 

Very good course."

Australian Federal Police

 

"Student involvement with class activities was great and helped put into practice what was being taught."

Honda Australia Motorcycle and Power Equipment Pty Ltd

 

"It was very useful to see how other people saw themselves as well as how everyone has a preference for managing conflict."

"The graphic facilitator was invaluable for this training. We talked a lot about our thoughts on the topics and Owen captured everything brilliantly. It is much more inline with how I learn and helped me to stay on track and retain the information."

"I absolutely loved the addition of the graphic facilitator. It is much more to my learning style, it was fun, and it helped to capture the main points of the day and was really memorable."

"Jen is always an engaging, warm and practical presenter - combining the government 'insider' know-how with careful listening and helpful responses to the training group members. Owen was also a fantastic addition, with the graphic/visual summaries a really great way of condensing the info presented in the course in an accessible and fun way."

Prime Minister & Cabinet

 

"Trainer was great. Material was great."

"Excellent course and fantastic trainer. Well delivered, relevant and informative."

"Richard was very engaging and helpful to provide further detail to the training material where required."

"Richard was great. Energetic, relative & dynamic. Very Enjoyable."

"Richards natural flexibility and wit to entertain and interact with his audience was exceptional. He made it fun, gave excellent personal, illustrations and yet left nothing in doubt about the key outcomes and reinforced the key skills/hints to ensure those outcomes. Interesting in the context of the course, when he walked into the room and started off with his English accent my personal reaction was somewhat negative... that rapid assessment, but within minutes he had my attention and I was confident of a worthwhile experience and his delivery. A very capable trainer and generally interesting, grounded personality. Sincerely, well done!!"

"Richard was very good, he provided a good mix of science, theory, practical examples and group tasks. The short videos were on topic and helpful. Overall an engaging, helpful and enjoyable workshop well delivered."

"Richard was clear in his advise and in a context that made sense."

"Information on the timing of the brains processing of chemicals released during different types of emotions was very useful in understanding strategies for managing some conflict situations."

G.James Glass & Aluminium

 

"I found Jo to be incredibly engaging and knowledgeable. His background experience certainly added a depth to the content which made it incredibly interesting for me."

 

Individual Course Participant

 

"Joe is a fantastic trainer and I enjoy attending his sessions. His style suits my learning needs. The course has provided me with some new tools that I look forward to putting into practise."

 

Individual Course Participant

 

GoldWest Apprenticeships logo
Course was relevant and delivered in a format that allowed all to contribute and relate.

-Goldenwest Apprenticeships
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I have been delighted with pd training with the construct and delivery of this course. pd training has assisted me every step of the way, with constructing an outline, preparing the team and building enthusiasm and with the most important follow-up after the course to keep motivation high. I am a raving fan and have been singing pd training's praises to other managers that I network with.

-JFTRS PTY LTD
blank
Anne was a great facilitator and handled the group very well. She was aware of the issues that we had and presented the course material in a very careful and structured manner. She was very observant of the reactions of the group. We will definitely ask for Anne at the next workshop.

-JFTRS PTY LTD


Office of the Registrar of Indigenous Corporations logo
The trainer was very attentive to all participants needs and wants. Also, very inclusive of all who participated. The training flowed constructively and the content very relevant to work conducted by our agency.

-Office of the Registrar of Indigenous Corporations


St John Ambulance logo
Was really pleased to see the effort put into tailoring the course for a group of St John Ambulance personnel. The use of relevant examples certainly captivated the group and enabled them to interact without trying to work out the links between what the presenter said and what they know and understand of their job and its role.

-St John Ambulance


IGa/Metcash logo
Mike does a great job of engaging the whole team. Very enlightening and took plenty away with me to work with.

-Metcash/IGA


IGa/Metcash logo
Anne was a great trainer and customised the course to our needs, I thoroughly enjoyed it and would recommend it. I would also attend other courses where Anne is the trainer.

-Metcash/IGA


IGa/Metcash logo
I have been a training facilitator for many years and Annes energy and enthusiasm was inspiring and I honestly have to say, she is the best trainer I have experienced.

-Metcash/IGA


ICESPL logo
The view of conflict and the change in ones perception of conflict was useful in every day life. Well presented.

-Integrated Chemical and Environmental Systems PL


Malthouse logo
I enjoyed the energy and professionalism with which that the topic was delivered. I learned a lot about me and my customers. And above all else time just went by. Thank you Kliment.

-The Malthouse


Calvary Health Care logo
Great course, well organised, well run & I felt I got a lot out of it...thanks =0)

-Calvary Health Care ACT


Calvary Health Care logo
This course put it all together for me - I now have the tools, the methodology and therefore the confidence to proactively assist my organisation in this area. Thank you to Ross, who really gives so much of himself in his presentations.

-Calvary Health Care ACT


Swinburne University logo
The trainer gave lots of tips on how to handle stress and emotions. She was also very knowledgeable about her subject and used the real situations of participants to show how theories could be applied to any situation being it corporate or on a lower level dealing with person to person situations. he course was most beneficial.

-Swinburne University


Department of Defence logo
Once again, very worthwhile and very enjoyable. Thanks to a great trainer.

-Department of Defence


More happy clients

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Conflict Resolution Training Now

Conflict is the result of people having differing needs, opinions, expectations and often completely different individual perspectives. The reality of conflict is that in any human relationship it is inevitable, but if managed well, conflict can provide a powerful avenue for significant personal and professional growth.
 

Conflict resolution involves recognising and managing a particular conflict as well as being aware of potential upcoming conflicts. This is an essential part of nurturing your relationships. Poorly handled conflict can affect both the employees and the clients, thereby negatively impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organisation to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.

 

See the Live Online tab for the course outline for the live online course

Course Outline for Conflict Resolution Training

After completing this course, participants will have learned to:

Topic 1

Conflict – is it All Bad?

  • Welcome
  • What Do We Mean by Conflict?
  • The Basis of Conflict
  • Reflection

Topic 2

Understanding Your Response to Conflict

  • The REACH profile
  • The Thomas-Kilmann Conflict Mode Instrument (TKI)
  • Reflection

Topic 3

What Makes up Conflict?

  • From Wince to Scream
  • Filters
  • Emotions and Conflict
  • Reflection

Topic 4

How Managers Can Add to Conflict

  • Micromanagement
  • Poor Understanding
  • Vague Expectations
  • Setting Poor Standards
  • Reflection

Topic 5

Resolving Conflict Between Others

  • Planning and Setting up a Meeting
  • Running a Mediation Meeting
  • Negotiating a Solution
  • Developing an Agreement
  • Reflection

Topic 6

When Conflict Involves You

  • Conflict Mapping
  • Having a Balanced View
  • Overcoming Resistance to Meet
  • During the Meeting
  • Reflection

Topic 7

Implementing Agreements

  • Paying Attention
  • Follow-up Meetings
  • Reflection

Topic 8

Reflections

  • Create an Action Plan

4.7/5

from 1298 responses
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Conflict Resolution Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App

Questions:

Upcoming Live Classes

Live Online

3-hour course

9:00 am - 12:00 pm Australia/Brisbane

$495.00

31 January

Enrol Now Last chance!

7 March

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3 April

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21 July

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Course Outline for Conflict Resolution Training

After completing this course, participants will have learned to:

Topic 1

Conflict – is it All Bad?

  • Welcome
  • What Do We Mean by Conflict?
  • The Basis of Conflict
  • Reflection

Topic 2

Understanding Your Response to Conflict

  • The Learning Dimension Profile
  • The Thomas-Kilmann Conflict Mode Instrument (TKI)
  • Reflection

Topic 3

Resolving Conflict Between Others

  • Planning and Setting up a Meeting
  • Running a Mediation Meeting
  • Negotiating a Solution
  • Developing an Agreement
  • Reflection

Topic 4

Implementing Agreements

  • Paying Attention
  • Follow-up Meetings
  • Reflection

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Details:

  • Small classes, average 5 people, max 16
  • Lunch and refreshments included
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Pay on Invoice or by Credit Card

Questions:

Adelaide

1.0 day course

Education Development Centre, 4 Milner Street Adelaide SA 5007

$770.00

31 January

Missed out

7 March

Enrol Now Filling fast

3 April

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21 July

Enrol Now Filling fast

Brisbane

1.0 day course

Karstens Conference Centre, Level 24, 215 Adelaide St Brisbane QLD 4000

$770.00

31 January

Enrol Now Filling fast

7 March

Enrol Now Filling fast

3 April

Enrol Now Filling fast

21 July

Enrol Now Filling fast

Canberra

1.0 day course

Canberra Flex, 4 National Circuit Canberra ACT 2600

$770.00

31 January

Enrol Now Filling fast

7 March

Enrol Now Filling fast

3 April

Enrol Now Filling fast

21 July

Enrol Now Filling fast

Melbourne

1.0 day course

Karstens Conference Centre, 123 Queen Street Melbourne VIC 3000

$770.00

31 January

Enrol Now Last chance!

7 March

Enrol Now Filling fast

3 April

Enrol Now Filling fast

21 July

Enrol Now Filling fast

Perth

1.0 day course

Karstens Conference Centre, Level 1, 111 St. Georges Terrace Perth WA 6000

$770.00

31 January

Enrol Now Filling fast

7 March

Enrol Now Filling fast

3 April

Enrol Now Filling fast

21 July

Enrol Now Filling fast

Sydney

1.0 day course

Karstens Conference Centre Canada House, Level 1, 111 Harrington Street Sydney NSW 2000

$770.00

31 January

Enrol Now Filling fast

7 March

Enrol Now Filling fast

3 April

Enrol Now Filling fast

21 July

Enrol Now Filling fast

Course Outline for Conflict Resolution Training

After completing this course, participants will have learned to:

Topic 1

Conflict – is it All Bad?

  • Welcome
  • What Do We Mean by Conflict?
  • The Basis of Conflict
  • Reflection

Topic 2

Understanding Your Response to Conflict

  • The REACH profile
  • The Thomas-Kilmann Conflict Mode Instrument (TKI)
  • Reflection

Topic 3

What Makes up Conflict?

  • From Wince to Scream
  • Filters
  • Emotions and Conflict
  • Reflection

Topic 4

How Managers Can Add to Conflict

  • Micromanagement
  • Poor Understanding
  • Vague Expectations
  • Setting Poor Standards
  • Reflection

Topic 5

Resolving Conflict Between Others

  • Planning and Setting up a Meeting
  • Running a Mediation Meeting
  • Negotiating a Solution
  • Developing an Agreement
  • Reflection

Topic 6

When Conflict Involves You

  • Conflict Mapping
  • Having a Balanced View
  • Overcoming Resistance to Meet
  • During the Meeting
  • Reflection

Topic 7

Implementing Agreements

  • Paying Attention
  • Follow-up Meetings
  • Reflection

Topic 8

Reflections

  • Create an Action Plan

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save
Purchase the microlearning bundle

Conflict is a part of life for all of us, this Micro eLearning course helps you understand and manage conflict with more clarity.

Buy Conflict Resolution

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

Not exactly what you needed? Try other courses in the Management and Supervision Courses Category