Smart Solutions: Problem Solving in Action is a practical, hands-on program designed to equip participants with the skills, tools, and confidence to solve real-world problems quickly and effectively. Whether you’re working independently or as part of a team, this course provides a clear, structured approach to identifying issues, analysing root causes, designing solutions, and implementing change that sticks.

Using interactive activities, and proven methodologies, participants will learn how to think critically, collaborate productively, and apply smart, simple, and scalable solutions in their day-to-day work. By the end of the program, you’ll walk away with actionable strategies and a problem-solving toolkit you can apply immediately.

Your Learning Outcomes

In this course participants will: 

 
  • Develop a proactive problem-solving mindset by applying curiosity, questioning assumptions, and adopting a growth mindset.
  • Identify and clearly define workplace problems using critical thinking and structured analysis.
  • Gather and evaluate relevant information to understand issues and determine true root causes.
  • Generate, assess, and select effective solutions using a systematic problem-solving process.
  • Test, implement, and evaluate solutions to ensure they deliver the intended outcomes.
  • Apply continuous improvement practices, including the PDCA cycle, to enhance processes and prevent recurring issues.
  • Understand their REACH style and how it influences communication, collaboration, and problem-solving.
  • Adapt their approach to work more effectively with others and improve overall problem-solving performance.
Download PDF Outline Duration: 1.0 Days
Training courses for Management and Supervision
Course name Length Outline Next class
Change Management - Managing Your Team Through Change 1.0 day course December 1
Coaching and Mentoring Training 1.0 day course November 14
Conflict Resolution Training 1.0 day course January 27
Creative Problem Solving Training 1.0 day course November 20
Leadership Training Course to Develop Strong Leaders 2.0 day course December 3
Meeting Management Training 1.0 day course View schedule
Motivating Employees Training 1.0 day course View schedule
Negotiation Training 1.0 day course February 3
Supervising Others Training 1.0 day course December 2
Team Building Training 1.0 day course View schedule
Mentoring Training 1.0 day course View schedule
Highly Effective Management 2.0 day course January 22
Measuring Results from Training 1.0 day course View schedule
Employee Engagement Training 1.0 day course March 4
Performance Management and Appraisals Training 1.0 day course View schedule
Recruitment and Selection Training 1.0 day course June 17
Employee Onboarding Training 1.0 day course View schedule
Applying Critical Thinking to Problem Solving Training 2.0 day course January 21
Managing Difficult Conversations Training 1.0 day course View schedule
Business Ethics Training 1.0 day course View schedule
Effective Delegation Training 1.0 day course January 29
Managing Virtual Teams Training 1.0 day course December 1
Delivering Constructive Feedback Training 1.0 day course View schedule
Commercial Acumen for Managers Training 1.0 day course View schedule
Manage People and Performance Training 1.0 day course February 19
EQ Unlocked: Leading Humans Through Uncertain Times 1.0 day course View schedule
Problem Solving in Action Training 1.0 day course View schedule

PD Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Problem Solving in Action Training Now

In today’s fast-paced and ever-changing work environment, the ability to think clearly, adapt quickly, and solve problems effectively has never been more important. Smart Solutions: Problem Solving in Action has been designed to empower individuals and teams to approach challenges with confidence and creativity.

This course is not about complex theory or rigid models. Instead, it focuses on practical, real-life application helping participants build the mindset and skillset needed to make better decisions, improve processes, and deliver impactful outcomes. Through structured frameworks, engaging discussions, and hands-on practice, participants will discover how even small improvements can lead to meaningful results.

We invite you to approach the program with curiosity, openness, and a willingness to think differently. The tools and techniques you’ll learn here will support you long after the course concludes enabling you to tackle challenges proactively and deliver smart solutions in any situation.

Course Outline for Problem Solving in Action Training

After completing this course, participants will have learned to:

Topic 1

Developing a Problem-Solving Mindset

  • Key Elements of Problem-Solving
  • What are the Benefits of a Problem-Solving Mindset?
  • Fixed vs Growth Mindset
  • How do we Start Building a Problem-Solving Mindset?
  • Curiousity and Questioning Assumptions

Topic 2

The Problem-Solving Process

  • Benefits of Critical Thinking in the Workplace
  • Identifying the Problem
  • Gather and Evaluate your Information
  • Identifying the Root Cause
  • Evaluating the Root Cause
  • Generate Potential Solutions
  • Selecting a Solution
  • Testing Ideas
  • Implementing a Solution
  • Evaluate the Solution

Topic 3

Continuous Improvement

  • Why Focus on Continuous Improvement?
  • PDCA Cycle (Plan-Do-Check-Act)

Topic 4

Your REACH Style and Problem Solving

  • Preferred Style does not Determine Ability
  • Problem Solving Traits
  • Adapting your Style

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Problem Solving in Action Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
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Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

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15 Year

Celebrating 15 Years of PD Training

Supporting leaders and teams around the globe, we're proud to mark 15 years of growth, innovation, and success. Thank you for being part of the PD Training journey. The future is looking bright!