All managers, team leaders, business owners and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve the most positive outcomes.
Understanding, empathy and professional skill development are necessary qualities that help to keep you in control of difficult conversations before, during and after them; so that you can achieve the desired outcomes. Having a good understanding of your own personality type, as well as knowing how to best interact with other personality types, is a specific skill taught in the course.
This highly valuable and engaging course empowers professionals to handle difficult conversations with ease to achieve professional success and improve interactions amongst staff.
This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.
This is an instructor-led class that you can attend from home or your office.
We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.
These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities.
Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs.
**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!
|Course name||Length||Outline||Next class|
|REACH Ecosystem Accredited Practitioner Training - Online Instructor-led 4 x 3 hour sessions - equivalent to 2-full days of learning||4.0 day course||View schedule|
|Time Management 1-hour Online class - Goal Setting and Prioritising for Success||0.1 day course||View schedule|
|Advanced Facilitation 1-Hour Online Class Mastering Facilitation & Leading Divergent Thinking||0.1 day course||View schedule|
|Advanced Skills for Executive Assistants and PA's 1-hour Online Class Difficult People and Competing Demands||0.1 day course||View schedule|
|Advanced Skills for Executive Assistants and PA's 1-hour Online Class Managing the Office and Work-Life Balance||0.1 day course||View schedule|
|Time Management 1-hour Online class with a Master Trainer - Planning and Crisis Management||0.1 day course||View schedule|
|Developing a Growth Mindset in Challenging Times 1-hour online class with a Master Trainer||0.1 day course||View schedule|
|Building Creativity and Problem Solving 1-hour Online Class with a Master Trainer||0.1 day course||View schedule|
|Creating Resilient Outcome-Oriented Teams in Trying Times 1-hour Online Class||0.1 day course||View schedule|
|Supervisor Skills - "The New Team Leader" Your Role and Communicating with your team 1-hour online workshop||0.1 day course||View schedule|
|Supervisor Skills - Successful Delegation and Giving Feedback 1-hour online workshop||0.1 day course||View schedule|
|Supervisor Skills - Managing Conflict 1-hour online workshop||0.1 day course||View schedule|
|Managing Virtual Teams Training 1-Hour Online Setting Up Your Team||0.1 day course||View schedule|
|Managing Virtual Teams Training 1-Hour Online Class - Meetings and Collaboration Tools||0.1 day course||View schedule|
|Managing Virtual Teams Training 1-Hour Online Class - Communication Strategies||0.1 day course||View schedule|
|Managing Virtual Teams Training 1-Hour Online Class - Building Trust and Cultural Challenges||0.1 day course||View schedule|
|Managing Virtual Teams Training 1-Hour Online Class - Succeeding with Virtual Teams||0.1 day course||View schedule|
|Conflict Resolution Training - 3hours||0.5 day course||17 June|
|Emotional Intelligence (EQ) Training - 3hours||0.5 day course||9 June|
|Coaching and Mentoring Training - 3hours||0.5 day course||8 June|
|Communication Skills Training - 3hours||0.5 day course||10 June|
|Email Etiquette Training - 3hours||0.5 day course||7 July|
|Minute-Taking Training - 3hours||0.5 day course||21 June|
|Negotiation Training - 3hours||0.5 day course||23 June|
|Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours||0.5 day course||12 August|
|Dealing With Difficult People in the Workplace - 3hours||0.5 day course||17 June|
|Giving Constructive Feedback Training - 3hours||0.5 day course||2 June|
|Sales Training - 3hours||0.5 day course||19 July|
|Knowledge Management (KM) Training - 3hours||0.5 day course||3 June|
|Supervising Others Training - 3hours||0.5 day course||17 June|
|Time Management Training - Half Day||0.5 day course||24 June|
|Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours||0.5 day course||2 June|
|Leadership Development Training - Managing your Team - 3hours||0.5 day course||29 June|
|Leadership Development Training - Become THE leader - 3hours||0.5 day course||27 May|
|Assertiveness and Self Confidence Training - 3hours||0.5 day course||25 May|
|Situational Leadership and Building Trust 1-Hour Live Online Workshop||0.1 day course||View schedule|
|Business Writing Essentials for the Modern Workplace - 3hours||0.5 day course||17 June|
|Customer Service Training - 3hours||0.5 day course||22 July|
|Professional Telephone Skills - 3hours||0.5 day course||26 May|
|Recruitment and Selection Training - 3hours||0.5 day course||9 June|
|Lean Six Sigma Introduction - 3hours||0.5 day course||19 July|
|Managing Difficult Conversations Training - 3hours||0.5 day course||9 June|
|Behavioural Interview Techniques Training - 3hours||0.5 day course||5 July|
|Body Language Training - 3hours||0.5 day course||21 June|
|Facilitation Skills Training - 3hours||0.5 day course||22 June|
|Effective Delegation Training - 3hours||0.5 day course||13 July|
|Business Ethics Training - 3hours||0.5 day course||8 July|
|Overcoming Objections Sales Training - 3hours||0.5 day course||22 July|
|Introduction to SEO - Online Instructor led 90-minutes||0.1 day course||9 June|
|Google Adwords - Online Instructor led 90-minutes||1.0 day course||View schedule|
|PPA - Identifying Difference as Opportunities - 3hours||0.5 day course||9 June|
|PPA - Problem Solving with a Growth Mindset - 3hours||0.5 day course||3 June|
|PPA - Resilience and You - 3hours||0.5 day course||3 June|
|PPA - Taking Productivity to the Next Level - 3hours||0.5 day course||9 June|
|PPA - Building Team Synergy - 3hours||0.5 day course||10 June|
|Managing Workplace Diversity Training - 3hours||0.5 day course||20 July|
|Managing Virtual Teams Training - 3hours||0.5 day course||26 May|
|REACH Master Practitioner Training - Online Instructor-led 4 x 3 hour sessions - equivalent to 2-full days of learning||2.0 day course||View schedule|
|Master Virtual Training - 3hours||0.5 day course||View schedule|
|Practical ways of becoming more Resilient Training Course - 3hours||0.5 day course||3 June|
|Achieving Better Time Management While Working from Home - 3hours||0.5 day course||24 June|
|Job Search and Application Skills - 3hours||0.5 day course||22 June|
|Job Interview Skills - 3hours||0.5 day course||23 June|
|The Art of Social Selling - 3hours||0.5 day course||View schedule|
|Active Listening Training - The secret of great communicators! - 3 hours||0.5 day course||10 June|
|Change Management - Understanding Change||0.1 day course||2 June|
|Influence and Persuasion at Work Training - 3 hours||0.5 day course||16 June|
After completing this course, participants will have learned to:
Every Live Online Class Booking Entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18-months)
Looking for a full-day course in a physical room? Check the Full Catalogue
"Leigh was a great trainer!very engaging and the injection of humour throughout the course made it more enjoyable."
"The most useful part of the course was learning about the different variations of listeners."
"The trainer developed rapport with all the individuals and was excellent in his delivery of the training. Excellent session and very relevant to businesses. I put 100% as knowledgeable as we covered listening, funnels etc which is day to day items and very useful to know. "
"I really enjoyed the course, it is very relevant to my day to day job. Joe was a great trainer, and his style is very engaging. I will definitely be recommending that other people within the organisation complete the training. I also enjoyed the group activities."
"The skills I learnt to manage difficult conversation is valuable. Being in a group with fellow peers provided me with additional skills too."
"Jill is a great trainer and made the environment comfortable."
"Really enjoyed the role plays and the trainer was really good at keeping my attention & Interest."
"I found Deidre very personable and it's probably the first course I've done where I didn't find my mind drifting."
"This was delivered very well, with great examples and applications for my work. Very active and engaging presenter."
"Had a great day of training :)"
-Redland City Council
"Interaction directly with facilitator and other trainees was very helpful and created a pleasant instruction environment."
"I found it to be like a refresher course as I have had similar courses before in the Insurance Industry, The course is well worth doing."
"The facilitator did an excellent job and would thoroughly recommend him and other courses he would conduct."
-Biomedical Technology Services
"The course was fantastic and extremely helpful in my line of work."
-VITS Language Link
"Most useful part of the course was the ability to have the discussions and see other responses to potential difficult conversation. I do not have any feedback for least useful."
"Jen was a very effective facilitator! I appreciated her delivery, time management and how she was able to elicit responses from the more quiet participants. I was very happy with the content, delivery and discussions. I would recommend this course be run for all Leidos managers and Service Line Leads."
"Difficult conversations are the worst, but having a strategy and structure around them makes them no less worse but able to be had with some confidence has made me more prepared to carry this important leadership aspect . Pretty good job PD thanks"
"Definitely one of the better courses I have attended, very good trainer."
"The trainer knew his topic and was great at building rapport. He had a very varied group - some with a lot of experience and very specific needs and others who obviously have not had any training in this area before. He handled this varied group very well and respectfully. Once we got to the nitty gritty of difficult conversation in the afternoon the pace picked up and I felt we were getting some really useful, and new information."
"Great course, great trainer, would definitely recommend this."
"This is no doubt the best training session I have ever attended in my professional career. Derrick is a very knowledgeable training and the course is very well designed."
"Best training I've been to in a long time. Jen was brilliant."
-Australian Federal Police
"Fantastic presenter well delivered."
"The trainer was very helpful, and enthusiastic."
"Great course, Trainer was engaging, approachable and professional."
"I liked the fact there was no PowerPoint presentation and it was more of a workshop setting."
"Enjoyed the course. Very informative and helpful."
-Department Of Communities
"It helped me a lot in quite a few areas of my job role. I found it a very interesting course."
Canterbury League Club
"This course was very timely and has given me some very good skills to take with me to a performance discussion the next day."
"I absolutely loved the addition of the graphic facilitator. It is much more to my learning style, it was fun, and it helped to capture the main points of the day and was really memorable."
Prime Minister & Cabinet
"Class was not too formal and rigid which made it more interactive and engaging."
"Understanding different personalities. Great exercise to appreciate all approaches and communication/management styles."
"Great course, great trainer."
Canterbury League Club
"Very good, very worthwhile."
"Loved the personality profiling and learning about different traits and how to react to them."
Atlas Professionals (Formerly Programmed Marine)
Managing Difficult Conversations requires specialised knowledge and skill development, because these types of conversations can be quite challenging to manage without them. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations.
The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of the interaction, so that they can achieve the desired outcome. It is a necessary skill in the management of human resources, handling of difficult customers and team management.
Managing Difficult Conversations Training - 3hours - Lesson 1
Choosing to Have the Conversation
Managing Difficult Conversations Training - 3hours - Lesson 2
Toolkit for Successful Conversations
Managing Difficult Conversations Training - 3hours - Lesson 3
Framework for Difficult Conversations
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.