As part of our newly redeveloped Signature Series Courses, the Emotional Intelligence (EQ) training course teaches you how to develop your emotional intelligence or your ability to manage your responses based on your objective assessment of different personalities and situations.

After completing this 3hour course, you will have learned: what is EQ, the four core skills required to practice EQ (self-management, self-awareness, self-regulation, self-motivation), how to use empathy, how to interpret, manage and articulate your emotions using the right language.  You will complete a personality profile which will help you understand the potential differences among the various personality types and where you currently fit.

This newly found emotional "awareness" allows you to communicate more effectively, succeed at work and achieve your career and personal goals in a shorter amount of time.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.  Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs, see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Emotional Intelligence (EQ) Training Course - Online Instructor-led 3hours
Training courses for Live Online & Hybrid
Course name Length Outline Next class
Leadership Development Training 2.0 day course Course Outline PDF icon October 29
Emotionally Intelligent Leadership 1-Hour Live Online workshop 0.1 day course Course Outline PDF icon October 14
REACH Ecosystem Accredited Practitioner Training - Online Instructor-led 4 x 3 hour sessions - equivalent to 2-full days of learning 4.0 day course Course Outline PDF icon October 19
Time Management 1-hour Online class - Goal Setting and Prioritising for Success 0.1 day course Course Outline PDF icon October 23
Advanced Facilitation 1-Hour Online Class Mastering Facilitation & Leading Divergent Thinking 0.1 day course Course Outline PDF icon October 13
Advanced Facilitation 1-hour Online Class Leading Convergent Thinking and Decision Making 0.1 day course Course Outline PDF icon October 13
Advanced Facilitation 1-Hour Online Class Managing People and Facilitating Specific Processes 0.1 day course Course Outline PDF icon October 13
Advanced Skills for Executive Assistants and PA's 1-hour Online Class Difficult People and Competing Demands 0.1 day course Course Outline PDF icon October 13
Advanced Skills for Executive Assistants and PA's 1-hour Online Class Managing the Office and Work-Life Balance 0.1 day course Course Outline PDF icon November 10
Time Management 1-hour Online class with a Master Trainer - Planning and Crisis Management 0.1 day course Course Outline PDF icon October 23
Developing a Growth Mindset in Challenging Times 1-hour online class with a Master Trainer 0.1 day course Course Outline PDF icon October 14
Building Creativity and Problem Solving 1-hour Online Class with a Master Trainer 0.1 day course Course Outline PDF icon October 13
Creating Resilient Outcome-Oriented Teams in Trying Times 1-hour Online Class 0.1 day course Course Outline PDF icon October 14
Supervisor Skills - "The New Team Leader" Your Role and Communicating with your team 1-hour online workshop 0.1 day course Course Outline PDF icon October 15
Supervisor Skills - Successful Delegation and the Giving Feedback 1-hour online workshop 0.1 day course Course Outline PDF icon October 15
Supervisor Skills - Managing Conflict 1-hour online workshop 0.1 day course Course Outline PDF icon October 15
Managing Virtual Teams Training 1-Hour Online Setting Up Your Team 0.1 day course Course Outline PDF icon October 15
Managing Virtual Teams Training 1-Hour Online Class - Meetings and Collaboration Tools 0.1 day course Course Outline PDF icon October 14
Managing Virtual Teams Training 1-Hour Online Class - Communication Strategies 0.1 day course Course Outline PDF icon October 14
Managing Virtual Teams Training 1-Hour Online Class - Building Trust and Cultural Challenges 0.1 day course Course Outline PDF icon October 14
Managing Virtual Teams Training 1-Hour Online Class - Succeeding with Virtual Teams 0.1 day course Course Outline PDF icon October 14
Conflict Resolution Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon October 20
Emotional Intelligence (EQ) Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon October 15
Coaching and Mentoring Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon November 4
Communication Skills Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon October 23
Email Etiquette Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon October 13
Minute-Taking Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon November 4
Negotiation Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon November 18
Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours 0.5 day course Course Outline PDF icon October 27
Dealing With Difficult People in the Workplace - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon October 20
Giving Constructive Feedback Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon November 30
Sales Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon October 14
Knowledge Management (KM) Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon October 16
Supervising Others Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon October 19
Time Management Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon November 12
Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours 0.5 day course Course Outline PDF icon November 26
Leadership Development Training - Managing your Team - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon November 3
Leadership Development Training - Become THE leader - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon November 4
Assertiveness and Self Confidence Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon November 16
Situational Leadership and Building Trust 1-Hour Live Online Workshop 0.1 day course Course Outline PDF icon October 15
Business Writing Essentials - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon October 21
Customer Service Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon October 13
Professional Telephone Skills - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon November 24
Recruitment and Selection Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon October 23
Lean Six Sigma Introduction - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon October 23
Managing Difficult Conversations Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon November 13
Behavioural Interview Techniques Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon November 13
Body Language Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon October 22
Facilitation Skills Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon November 12
Effective Delegation Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon October 16
Business Ethics Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon November 17
Overcoming Objections Sales Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon October 14
Introduction to SEO - Online Instructor led 90-minutes 1.0 day course Course Outline PDF icon October 20
Google Adwords - Online Instructor led 90-minutes 1.0 day course Course Outline PDF icon November 6
PPA - Identifying Difference as Opportunities - 3hours 0.5 day course Course Outline PDF icon October 14
PPA - Problem Solving with a Growth Mindset - 3hours 0.5 day course Course Outline PDF icon October 13
PPA - Resilience and You - 3hours 0.5 day course Course Outline PDF icon October 12
PPA - Taking Productivity to the Next Level - 3hours 0.5 day course Course Outline PDF icon October 15
PPA - Building Team Synergy - 3hours 0.5 day course Course Outline PDF icon October 16
Managing Workplace Diversity Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon October 12
Managing Virtual Teams Training - Online Instructor-led 3hours 0.5 day course Course Outline PDF icon October 13
REACH Master Practitioner Training - Online Instructor-led 4 x 3 hour sessions - equivalent to 2-full days of learning 2.0 day course Course Outline PDF icon November 16
Master Virtual Training - 3 hours 0.5 day course Course Outline PDF icon November 17
Practical ways of becoming more Resilient Training Course - 3hours 0.5 day course Course Outline PDF icon November 20
Achieving better Time Management while working from home - 3hours 0.5 day course Course Outline PDF icon November 17
Job Search and Application Skills - 3hours 0.5 day course Course Outline PDF icon November 19
Job Interview Skills - 3 hours 0.5 day course Course Outline PDF icon November 18
The Art of Social Selling - 3 hours 0.5 day course Course Outline PDF icon November 17

Your Learning Outcomes
Emotional Intelligence (EQ) Training Course - Online Instructor-led 3hours

After completing this course participants will have learned how to:

  • Know how to read emotions
  • Understand your own level of emotional intelligence
  • Use the Johari window to understand what you reveal to others about yourself and what others reveal to you
  • Understand resilience and how to build it
  • Understand social awareness and empathy and how to be more empathic and socially aware
  • Understand how different cultures respond to and display emotions
  • Know how to influence others positively
  • Know how to have emotionally intelligent conversations
  • Understand manipulation and emotional dishonesty and how to avoid it
  • Understand how to lead with emotional intelligence
Duration: 3-hour course
Live Online Money

$100 Discount!

Every Live Online Class Booking Entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the Full Catalogue




Reviews



Department of Human Services

“I was a fill in at the last moment and this training course was excellent. It was even more relevant to me as I need to change my communication style needs with a focus to positively influence others. The trainer was excellent; he made it acceptable for me to label my emotions and understand why it was affecting me. Joe drew visual diagrams; which were light bulbs moments for me. One example is understanding I needed to change my habits to achieve better outcomes, better results and more flexibility. The room was also great as we were a group of 4 (3 participants and 1 trainer).” 

 -Department of Human Services



Heritage Pre School

“The course overall was excellent and very helpful within our workplace with so many different personalities and dealing with families within our community. Angie the trainer was brilliant and the time just flew. She really tuned into us as a group”. 

-Heritage Pre School



Woodside Energy Ltd

""Most useful: The discussions during the course focuses on tools and techniques to resolve the problems identified with EQ rather than just identifying/classifying people. Also appreciated that the trainer highlights that the most important is to practice the tools and techniques and to allow mistakes and learn from them." 

 -Woodside Energy Ltd



Women in Mining Network

"Discussion in class was enlightening - sometimes in a situation you feel you haven't handled it well and the discussion highlighted situations where others had felt the same - this was good for me to realise that I'm not alone in some situations. I have since looked back over the worksheets and manual and have become more self-aware, especially in social situations I can look back and determine what my triggers are when I become defensive or emotionally upset by the words/actions of others." 

 -Women in Mining Network (WIMnet)



 LeaseEagle

"Most useful part of the course was going through each of the 4 profiles together (people were sitting in groups), it really showed understanding of yourself especially sitting next to someone who may be similar, and hearing suggestions on how to deal with people from other profiles e.g. Advisors preferring one on one over group conversation." 

 -LeaseEagle



 Defence Learning Branch

"I found the Instructor really passionate about his subject. We were all surprised to know how much was there about Emotional Intelligence. We felt that it should have probably gone over two days. I got a lot more out of it than I expected." 

-Defence Learning Branch



 Department of Infrastructure and Regional-Development

"This course is absolutely great. It is very concise and yet action orientated to help build emotional intelligence. I would really appreciate a follow up session or perhaps a group follow-up forum/meeting to consolidate lessons-learned and debrief. Many thanks!" 

 -Department of Infrastructure and Regional Development



 Department of comminuties child safety

"Your trainer was great at building rapport, he was interesting and engaging. The training was great as a foundational course on emotional intelligence. I had a really lovely day and felt comfortable in the group and in the facilitation style of the trainer who has an obvious passion for his craft. Well done!" -Department of Communities, 

-Child Safety and Disability Services



 Westpac

"Candy was an outstanding trainer who provided an amazing amount of information, examples and self-awareness activities; demonstrating the vast amount of experience she has in her field. She made me feel incredibly comfortable and was an absolute pleasure to interact with. This was my first course with PD Training and I will be highly recommending these services to my managers and superiors for future reference." 

 -Westpac



 Green Building Council of Australia

"Anne was brilliant. The way in which she conducted herself and facilitated debate was unbelievable. Her knowledge on EQ and ability to answer our questions was great." 

 -Green Building Council of Australia



 Dept Of Justice And Attorney General

"This was the most engaging training I've ever attended. The trainer was very knowledgeable and responsive to the group's needs." "The separation of the group into their personal style and then talking through each of the styles and how they interacted with the other styles - was very good and the most effective part of the course." "One of the best "fit to task" trainers I have had in Justice courses. Respectful of participants, patient, personable." 

 -Dept Of Justice And Attorney-General




Course Outline
Emotional Intelligence (EQ) Training Course - Online Instructor-led 3hours

Download Emotional Intelligence (EQ) Training - Online Instructor-led 3hours Course Outline

Foreword:

Healthy Emotions + Clear Thinking + Appropriate Action = High EQ 

Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly without being controlled by your underlying emotions. 

This one day training course is useful for anyone who leads or works with other people, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy, and it also includes a review of your interpersonal skills. 

You will learn to develop and implement these competencies to enhance your relationships in work and life by increasing your understanding of social and emotional behaviours, and learning how to adapt and manage your responses to particular situations.  The PD Training Emotional Intelligence Course teaches you how to build stronger relationships, how to empathise with others, how to manage your stress levels, how to overcome challenging situations, how to diffuse personal conflicts and much more.

 

Emotional Intelligence (EQ) Training Course - Online Instructor-led 3hours - Lesson 1
EQ - A Passing Fad?
  • The Power of Emotions
  • The Limbic System
  • Useful Models of Emotional Intelligence
  • Reflection
Emotional Intelligence (EQ) Training Course - Online Instructor-led 3hours - Lesson 2
I Feel therefore I Am
  • Tuning In to Your Own Emotions
  • Johari Window
  • Self-Control
  • Resilience
  • Reflection
Emotional Intelligence (EQ) Training Course - Online Instructor-led 3hours - Lesson 3
The Emotions of Others
  • Interpersonal skills
  • Social Awareness and Empathy
  • Emotions and Culture
  • Reflection

In-House Training We’ll focus on what matters most to you and tailor to your context


Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Public Class Dates for
Emotional Intelligence (EQ) Training Course - Online Instructor-led 3hours

Details:

  • Time: 9:00 AM - 12:00 PM AEST
  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Live online interactive session with an expert trainer

Questions:

Live Online Money

$100 Discount!

Every Live Online Class Booking Entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the calendars in Aus and NZ

Location Date 1 Date 2 Date 3 Date 4
The Cloud
October 7
3-hour course
$495.00
Missed out
October 15
3-hour course
$495.00
Filling fast
November 3
3-hour course
$495.00
Filling fast
November 27
3-hour course
$495.00
Filling fast

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Not exactly what you needed? Try other courses in the Live Online & Hybrid Courses Category


Emotional Intelligence (EQ) Training - Online Instructor-led 3hours
4.68 out of 5 from 22 responses
 
shadow