As part of our newly redeveloped Signature Series Courses, the Emotional Intelligence (EQ) training course teaches you how to develop your emotional intelligence or your ability to manage your responses based on your objective assessment of different personalities and situations.
After completing this 3hour course, you will have learned: what is EQ, the four core skills required to practice EQ (self-management, self-awareness, self-regulation, self-motivation), how to use empathy, how to interpret, manage and articulate your emotions using the right language. You will complete a personality profile which will help you understand the potential differences among the various personality types and where you currently fit.
This newly found emotional "awareness" allows you to communicate more effectively, succeed at work and achieve your career and personal goals in a shorter amount of time.
This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office.
We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.
These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs, see our outcomes in the reviews.
**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!
|Course name||Length||Outline||Next class|
|REACH Ecosystem Accredited Practitioner Training - Online Instructor-led 4 x 3 hour sessions - equivalent to 2-full days of learning||4.0 day course||View schedule|
|Time Management 1-hour Online class - Goal Setting and Prioritising for Success||0.1 day course||View schedule|
|Advanced Facilitation 1-Hour Online Class Mastering Facilitation & Leading Divergent Thinking||0.1 day course||View schedule|
|Advanced Skills for Executive Assistants and PA's 1-hour Online Class Difficult People and Competing Demands||0.1 day course||View schedule|
|Advanced Skills for Executive Assistants and PA's 1-hour Online Class Managing the Office and Work-Life Balance||0.1 day course||View schedule|
|Time Management 1-hour Online class with a Master Trainer - Planning and Crisis Management||0.1 day course||View schedule|
|Developing a Growth Mindset in Challenging Times 1-hour online class with a Master Trainer||0.1 day course||View schedule|
|Building Creativity and Problem Solving 1-hour Online Class with a Master Trainer||0.1 day course||View schedule|
|Creating Resilient Outcome-Oriented Teams in Trying Times 1-hour Online Class||0.1 day course||View schedule|
|Supervisor Skills - "The New Team Leader" Your Role and Communicating with your team 1-hour online workshop||0.1 day course||View schedule|
|Supervisor Skills - Successful Delegation and Giving Feedback 1-hour online workshop||0.1 day course||View schedule|
|Supervisor Skills - Managing Conflict 1-hour online workshop||0.1 day course||View schedule|
|Managing Virtual Teams Training 1-Hour Online Setting Up Your Team||0.1 day course||View schedule|
|Managing Virtual Teams Training 1-Hour Online Class - Meetings and Collaboration Tools||0.1 day course||View schedule|
|Managing Virtual Teams Training 1-Hour Online Class - Communication Strategies||0.1 day course||View schedule|
|Managing Virtual Teams Training 1-Hour Online Class - Building Trust and Cultural Challenges||0.1 day course||View schedule|
|Managing Virtual Teams Training 1-Hour Online Class - Succeeding with Virtual Teams||0.1 day course||View schedule|
|Conflict Resolution Training - 3hours||0.5 day course||17 June|
|Emotional Intelligence (EQ) Training - 3hours||0.5 day course||9 June|
|Coaching and Mentoring Training - 3hours||0.5 day course||8 June|
|Communication Skills Training - 3hours||0.5 day course||10 June|
|Email Etiquette Training - 3hours||0.5 day course||7 July|
|Minute-Taking Training - 3hours||0.5 day course||21 June|
|Negotiation Training - 3hours||0.5 day course||23 June|
|Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours||0.5 day course||12 August|
|Dealing With Difficult People in the Workplace - 3hours||0.5 day course||17 June|
|Giving Constructive Feedback Training - 3hours||0.5 day course||2 June|
|Sales Training - 3hours||0.5 day course||19 July|
|Knowledge Management (KM) Training - 3hours||0.5 day course||3 June|
|Supervising Others Training - 3hours||0.5 day course||17 June|
|Time Management Training - Half Day||0.5 day course||24 June|
|Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours||0.5 day course||2 June|
|Leadership Development Training - Managing your Team - 3hours||0.5 day course||29 June|
|Leadership Development Training - Become THE leader - 3hours||0.5 day course||27 May|
|Assertiveness and Self Confidence Training - 3hours||0.5 day course||25 May|
|Situational Leadership and Building Trust 1-Hour Live Online Workshop||0.1 day course||View schedule|
|Business Writing Essentials for the Modern Workplace - 3hours||0.5 day course||17 June|
|Customer Service Training - 3hours||0.5 day course||22 July|
|Professional Telephone Skills - 3hours||0.5 day course||26 May|
|Recruitment and Selection Training - 3hours||0.5 day course||9 June|
|Lean Six Sigma Introduction - 3hours||0.5 day course||19 July|
|Managing Difficult Conversations Training - 3hours||0.5 day course||9 June|
|Behavioural Interview Techniques Training - 3hours||0.5 day course||5 July|
|Body Language Training - 3hours||0.5 day course||21 June|
|Facilitation Skills Training - 3hours||0.5 day course||22 June|
|Effective Delegation Training - 3hours||0.5 day course||13 July|
|Business Ethics Training - 3hours||0.5 day course||8 July|
|Overcoming Objections Sales Training - 3hours||0.5 day course||22 July|
|Introduction to SEO - Online Instructor led 90-minutes||0.1 day course||9 June|
|Google Adwords - Online Instructor led 90-minutes||1.0 day course||View schedule|
|PPA - Identifying Difference as Opportunities - 3hours||0.5 day course||9 June|
|PPA - Problem Solving with a Growth Mindset - 3hours||0.5 day course||3 June|
|PPA - Resilience and You - 3hours||0.5 day course||3 June|
|PPA - Taking Productivity to the Next Level - 3hours||0.5 day course||9 June|
|PPA - Building Team Synergy - 3hours||0.5 day course||10 June|
|Managing Workplace Diversity Training - 3hours||0.5 day course||20 July|
|Managing Virtual Teams Training - 3hours||0.5 day course||26 May|
|REACH Master Practitioner Training - Online Instructor-led 4 x 3 hour sessions - equivalent to 2-full days of learning||2.0 day course||View schedule|
|Master Virtual Training - 3hours||0.5 day course||View schedule|
|Practical ways of becoming more Resilient Training Course - 3hours||0.5 day course||3 June|
|Achieving Better Time Management While Working from Home - 3hours||0.5 day course||24 June|
|Job Search and Application Skills - 3hours||0.5 day course||22 June|
|Job Interview Skills - 3hours||0.5 day course||23 June|
|The Art of Social Selling - 3hours||0.5 day course||View schedule|
|Active Listening Training - The secret of great communicators! - 3 hours||0.5 day course||10 June|
|Change Management - Understanding Change||0.1 day course||2 June|
|Influence and Persuasion at Work Training - 3 hours||0.5 day course||16 June|
After completing this course participants will have learned how to:
Every Live Online Class Booking Entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18-months)
Looking for a full-day course in a physical room? Check the Full Catalogue
“I was a fill in at the last moment and this training course was excellent. It was even more relevant to me as I need to change my communication style needs with a focus to positively influence others. The trainer was excellent; he made it acceptable for me to label my emotions and understand why it was affecting me. Joe drew visual diagrams; which were light bulbs moments for me. One example is understanding I needed to change my habits to achieve better outcomes, better results and more flexibility. The room was also great as we were a group of 4 (3 participants and 1 trainer).”
-Department of Human Services
“The course overall was excellent and very helpful within our workplace with so many different personalities and dealing with families within our community. Angie the trainer was brilliant and the time just flew. She really tuned into us as a group”.
-Heritage Pre School
""Most useful: The discussions during the course focuses on tools and techniques to resolve the problems identified with EQ rather than just identifying/classifying people. Also appreciated that the trainer highlights that the most important is to practice the tools and techniques and to allow mistakes and learn from them."
-Woodside Energy Ltd
"Discussion in class was enlightening - sometimes in a situation you feel you haven't handled it well and the discussion highlighted situations where others had felt the same - this was good for me to realise that I'm not alone in some situations. I have since looked back over the worksheets and manual and have become more self-aware, especially in social situations I can look back and determine what my triggers are when I become defensive or emotionally upset by the words/actions of others."
-Women in Mining Network (WIMnet)
"Most useful part of the course was going through each of the 4 profiles together (people were sitting in groups), it really showed understanding of yourself especially sitting next to someone who may be similar, and hearing suggestions on how to deal with people from other profiles e.g. Advisors preferring one on one over group conversation."
"I found the Instructor really passionate about his subject. We were all surprised to know how much was there about Emotional Intelligence. We felt that it should have probably gone over two days. I got a lot more out of it than I expected."
-Defence Learning Branch
"This course is absolutely great. It is very concise and yet action orientated to help build emotional intelligence. I would really appreciate a follow up session or perhaps a group follow-up forum/meeting to consolidate lessons-learned and debrief. Many thanks!"
-Department of Infrastructure and Regional Development
"Your trainer was great at building rapport, he was interesting and engaging. The training was great as a foundational course on emotional intelligence. I had a really lovely day and felt comfortable in the group and in the facilitation style of the trainer who has an obvious passion for his craft. Well done!" -Department of Communities,
-Child Safety and Disability Services
"Candy was an outstanding trainer who provided an amazing amount of information, examples and self-awareness activities; demonstrating the vast amount of experience she has in her field. She made me feel incredibly comfortable and was an absolute pleasure to interact with. This was my first course with PD Training and I will be highly recommending these services to my managers and superiors for future reference."
"Anne was brilliant. The way in which she conducted herself and facilitated debate was unbelievable. Her knowledge on EQ and ability to answer our questions was great."
-Green Building Council of Australia
"This was the most engaging training I've ever attended. The trainer was very knowledgeable and responsive to the group's needs." "The separation of the group into their personal style and then talking through each of the styles and how they interacted with the other styles - was very good and the most effective part of the course." "One of the best "fit to task" trainers I have had in Justice courses. Respectful of participants, patient, personable."
-Dept Of Justice And Attorney-General
Healthy Emotions + Clear Thinking + Appropriate Action = High EQ
Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly without being controlled by your underlying emotions.
This one day training course is useful for anyone who leads or works with other people, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy, and it also includes a review of your interpersonal skills.
You will learn to develop and implement these competencies to enhance your relationships in work and life by increasing your understanding of social and emotional behaviours, and learning how to adapt and manage your responses to particular situations. The PD Training Emotional Intelligence Course teaches you how to build stronger relationships, how to empathise with others, how to manage your stress levels, how to overcome challenging situations, how to diffuse personal conflicts and much more.
Emotional Intelligence (EQ) Training - 3hours - Lesson 1
EQ - A Passing Fad?
Emotional Intelligence (EQ) Training - 3hours - Lesson 2
I Feel therefore I Am
Emotional Intelligence (EQ) Training - 3hours - Lesson 3
The Emotions of Others
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.