Active listening is the key to effective communication as it requires a real two-way exchange of information between two or more people. There is a big difference between "hearing" someone speak and "listening with intent", so once you start using the active listening techniques taught in this course you'll experience better results in your relationships both at home and in the workplace.

The PD Training Active Listening training course teaches you crucial skills like how to how to listen attentively, how to show real interest, how to understand what you’ve heard and how to respond appropriately. This course touches on body language as well as specific types of questioning techniques.  After learning and implementing these techniques you will become a more effective communicator in all situations.

PD Training's half-day Active Listening Training course is available now in Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth or can be customised and delivered at your chosen location.

Active Listening Training - The secret of great communicators! - 3 hours
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Active Listening Training - The secret of great communicators! 0.5 day course View schedule
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Active Listening Training - The secret of great communicators! - 3 hours 0.5 day course 10 June

Your Learning Outcomes

In this course participants will learn to:
  • Engage more effectively through actively listening
  • Understand the difference between ‘hearing’ and ‘listening’
  • Learn the techniques to listen actively
  • Increase their awareness of communication behaviours
  • Understand how emotions effect their ability to listen
  • Learn to paraphrase and restate for clarification
  • Be able to manage and encourage constructive collaboration
Duration: 3-hour course
Live Online Money

$100 Discount!

Every Live Online Class Booking Entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the Full Catalogue


"Joseph was fantastic. Engaging and genuine. Thank you"

Kirana Training


"Everyone needs to do this. One of the best courses and trainers I have ever experienced."

-Department of Education


"Role play was a very important part."

-Gates Australia P/L


"The most useful part for me was learning how to speak to a customer, understanding how to solve their problem and the right questions to ask in order to get the information needed to help the customer. This course showed a few simple steps and procedures on how to accomplish that. I would definitely recommend to anyone!"

-Mount Druitt Ethnic Communities Agency


"It was particularly interesting about responding to customers emphatically, little things like including their name when you've asked them for it. Introducing yourself and so forth that I hadn't considered."

-Mount Druitt Ethnic Communities Agency

"The trainer provided me with some ideas that I can definitely use when working with the young adults I support."

"I found the course really informative and whilst it was only a 3 hour session."

-Wesley Mission Victoria


"The training pointed out things we take for granted that affect our effective listening skills."

-Speech Processing Solutions


"I really enjoyed the course and found the content really useful. I will try to put some of the techniques into practice."

"Great course and teacher. It is always good to learn/refresh theory and practice around effective communications techniques. One thing that I thought could have been added was empirical proof of the successes or failures around active listening. Joe did get us to do a couple of 'tricks', but hard data would have been nice at the beginning to anchor why the course is important."

-Department of Education NSW


"I like the active communication ways between the classes member and trainer as well as interesting activities thought the class."

Jen Retail Properties


"Very interesting, helpful, useful and informative. Thank you."

"I found the communication evolution tool the most useful part of the training. The level of specificity and accuracy which the results revealed about my own communication preferences and personality was eye opening! It was also really revealing in what it told me about my colleagues (some of which I've worked with for years). It will help me communicate and work effectively with a variety of my colleagues. I had all this light bulb moments, e.g. 'that's why this person communicates the way they do with me' or 'it's their's not me'. I will refer to the student manual regularly a long time after the course finished. The course material really resonated with me and I found the convenor very engaging and influential."

NSW Department of Education - Leadership and High Performance


As CEO I would note that the course content and trainer fully met my needs. I would certainly consider pd training for soft skills development of managers.

-Individual participant

I found the training day very helpful for bringing our team together. I feel sure that the non judgmental attitude and the positive energy of the trainer left the group thinking "it's ok to open up."

-Individual participant

Forrest Centre Reception logo
One of the best training courses I have attended.

-The Forrest Centre û Wedding Reception Centre

RB Pharmaceuticals logo
Anne was a fantastic trainer, engaged the audience the whole day.

-Reckitt Benckiser Pharmaceuticals

Barwon Water logo
Found the course and the presenter inspiring. Have used the skills learned to look at how I behave and communicate as well as listen to others within the workplace and home. Thanks.

-Barwon Water

Precision Electronic Technologies logo
Great communication with all parties (both participant and HR) before and after the training. Reminder emails are a good tool. Our participant found the course very useful.

-Precision Electronic Technologies

More happy clients

Course Outline
Live Online Virtual 3-Hour Active Listening Training Course

Download Active Listening Training - The secret of great communicators! - 3 hours Course Outline



Effective listening is actively absorbing the information given to you by a speaker and using specific techniques that show you are not only listening but keenly interested is what is being said, while also providing feedback to the speaker so that he or she knows the message was received.


This fun and interactive Active Listening Skills Training Program will provide you with the practical skills and knowledge that will transform your personal and professional interactions and lead to more rewarding and meaningful communication.


Active Listening Training - The secret of great communicators! - 3 hours - Lesson 1
Getting Started
  • Pre-Assignment Review
  • Workshop Objectives
  • Action Plans
Active Listening Training - The secret of great communicators! - 3 hours - Lesson 2
How Well Do You Actively Listen?
  • Group Activity
Active Listening Training - The secret of great communicators! - 3 hours - Lesson 3
What Affects Listening?
  • What Affects Listening?
  • Things That Prevent Us From Listening
  • Listen – Really Listen – Using Minimal Encouragers
  • Why Use Minimal Encouragers?
Active Listening Training - The secret of great communicators! - 3 hours - Lesson 4
Determine Your Communication Behaviours
  • REACH and Communication Styles
  • Step 1: Increase your awareness and adaptability
  • Step 2: Adapt your approach
Active Listening Training - The secret of great communicators! - 3 hours - Lesson 5
Verbal Communication Skills
  • Listening and Hearing; They Aren’t The Same Thing
  • Focused Listening
  • Asking Questions
  • Open Questions
  • Closed Questions
  • Clarifying Questions
  • Body Language
Active Listening Training - The secret of great communicators! - 3 hours - Lesson 6
High Emotion - Low Intelligence
  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Manage Emotions
Active Listening Training - The secret of great communicators! - 3 hours - Lesson 7
Tips and Tricks to Manage a Brainstorming Environment
  • Tips and Tricks
Active Listening Training - The secret of great communicators! - 3 hours - Lesson 8
Wrapping Up
  • Words from the Wise
  • Action Plans

In-House Training We’ll focus on what matters most to you and tailor to your context

Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Upcoming Classes

Active Listening Training - The secret of great communicators! - 3 hours
Live Online
3-hour course
9:00 AM - 12:00 PM Australia/Brisbane
10 June
Filling fast
12 July
Filling fast
19 August
Filling fast
22 September
Filling fast


  • Time: 9:00 AM - 12:00 PM Australia/Brisbane
  • Small classes, average 5 people, max 20
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Live online interactive session with an expert trainer


Live Online Money

$100 Discount!

Every Live Online Class Booking Entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the calendars in Aus and NZ

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Not exactly what you needed? Try other courses in the Business Communication Courses Category

Active Listening Training - The secret of great communicators! - 3 hours
4.38 out of 5 from 8 responses