Effective facilitation skills are required for anyone tasked with managing groups of people in the workplace.  Every organisation has a need for good facilitators in almost every department.  The difference between being a good facilitator and a great facilitator requires both training and experience. 

The PD Training Facilitation Skills Course teaches you practical skills and techniques like promoting fairness, managing meetings and planning sessions to achieve productive outcomes, giving feedback and much more.  These are skills that can be used immediately in the workplace and the course is now available throughout Australia including, Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Please click on the Public Class tab below to view our Facilitation skills course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Looking for something more advanced? Try the Advanced Facilitation Skills Training Course

Your Learning Outcomes
Facilitation Skills Training Course

After completing this course participants will be able to:
  • Understand the role and purpose of facilitating
  • Understand the qualities of effective facilitation
  • Recognise group behaviours and know how to respond
  • Understand the five P's when preparing to facilitate: purpose, products, participants, probable issues and process
  • Understand the dos and dont's of effective facilitation
  • Understand a decision-making process and how to apply De Bono’s Six Thinking Hats
  • Understand convergent and divergent thinking and when to encourage each
  • Understand how to exercise control when facilitating and how to deal with challenges
  • Understand how to facilitate virtually and the challenges that this brings
Duration: 1.0 day course

Your giving outcomes
every time you book with us we give
to someone in need for you




Reviews

Facilitation Skills Training Course Reviews:

"The presenter was fantastic and I will book other courses due to his expertise."

Public Course Participant

 

"I enjoyed Derricks session very much - he covered a lot of ground and shared interesting insights relevant to the topic."

 

"Derrick was a great trainer, very engaging and knowledgeable."

 

"It changed my whole outlook on facilitation and is probably the best training as a single day course i have ever done. I think i will build on it over a period of time."

-NSW Farmers


 

"Overall the trainer exceeded my expectations for a one day course. They very effectively shaped the course to suit the needs of the group. thank you excellent!"


-Lake Macquarie City Council


 

"I thought Noel was fantastic, and did not think I would have learnt as much as I did on the day. Loved the training, and the group work was great. Thanks for the session."

-Public Sector Network Pty Ltd

 

"The size of the class (1 trainer, 4 participants- 2 female/2 male) was a really strong balance to ensure we all got focused attention. working through the live practical example reinforced the process and structure information and tips given. We didn't use the booklets too much, most was conversational which was also very good but we do have the book to refer to. all in all, the course was highly valuable to me and I have recommended this to our business for other to complete."

-Robert Walters


 

"I found Noel to be an excellent trainer, I feel confident that I can take the tools/methods that she imparted and use them in my work. The course definitely met my objective which was to come away with practical tools on how to facilitate meetings and workshops."

-Robert Walters

 

"Small groups sharing experience and comments on various situations - A mix of presenting information and coaching style (asking questions and participants come up with their own answers) - Clarify the roles of a facilitator - Good tips on how to deal with challenging people and situations, group dysfunction, keeping the discussion on track and intervention methods"

-Predicate Partners

 

"Josh was a really engaging trainer. He was extremely natural in his delivery and really made the effort to make the course content relevant to our roles. I found the day to be really valuable, and am excited to give the techniques a go in my next meeting/training session!"

-McCormick Foods

 

"Training was very knowledgeable on the training topic and engagement. Would recommend course to peers who are looking to further develop their facilitation skills."

-Individual Course Participant



"Excellent course, very valuable knowledge and excellent trainer."

-Department of Communities, Child Safety and Disability Services

 

"The handout given in class is very useful and designed in a way that is easy to understand and use. Josh is a fantastic trainer, so much energy, knowledge and passion for the topic. The start was a little overwhelming with information, however Josh guided us through it beautifully. Look forward to the opportunity to attend further training by Josh."

-Robert Bosch (Australia) Pty. Ltd.

 

"Joe is a fantastic trainer, I learner so much during the day. He customised the learning outcomes to our needs and built a rapport that gave me overall understanding and kept the involvement level high. The day flew by. Great course, excellent trainer."

-Individual Course Participant

 

"Class with minimal team participating gave us very good focused learning and this was helpful. LDP pre-work was amazing and helps us to understand where we stand."

-HP

 

"The training course (full day) was great. It was engaging, useful and informative. Time went very quickly - which is a good indicator of the time well spent!"

"The course was extremely useful and the trainer was very knowledgeable on the topic. I was very satisfied with the course overall."

-Elisha Roche

 

"This course is very practical in its application, with the skills learned to be used in the very near future by all participants. Our trainer Jill was also able to successfully integrate the group's specific upcoming requirements (a series of community workshops) into her course materials - which made the content much more applicable and significant. Jill provided an excellent best practice example of an effective facilitator in her facilitation of the facilitation skills course."

-Department Of Local Government, Sport And Cultural Industries

 

"Most useful - understanding the characteristics quadrant, though it would have been interesting to build on further, to know what characteristics others in the group had, and their take on how it affected their facilitation/participation. The first hour could have been compressed into 15 mins, and the additional time used at the end, when the group was just starting to open up and share valuable experiences and insights. I would have appreciated more group time given to the "what are difficult situations, and how you could handle them" - which was given as a follow up task. The manual was valuable to have as prior reading, but of limited use in the session."

-Peak Usability

 

"I found the course was suitably tailored to assist personnel with limited or no facilitation experience. Helen's insight and experience helped participants gain a better understanding of the role of facilitator and introduced activities that will undoubtedly assist facilitator to meet Objectives. Thanks Helen I found course extremely beneficial."

-Royal Australian Air Force

 

"The delivery of the course was tailored to the needs of the group (and the planned workshops which attendees will be conducting around the State in November). The trainer provided opportunities for attendees to facilitate parts of the training session which provided a valuable learning experience."

-Department Of Local Government, Sport And Cultural Industries

 

"I loved the way Helen used examples of facilitation to teach the facilitation course, eg the flipchart paper gallery method of getting groups to brainstorm ideas"

-Royal Australian Air Force

 

"I really enjoyed the course. It flowed well and the trainer was friendly and knowledgeable. I prefer to listen to the speaker rather than have my head down looking at a book. However, I'm sure it will be useful to refer back to. At this stage (only two days after the course) I have not yet gone back to it."


-Fulton Hogan Services

 

"All of the content was very valuable however I think the part that stands out most was the structure of how to facilitate and the reasons behind getting to know your participants. the profiling also was invaluable and how the facilitate to a certain type of audience was very interesting. I also like some of the theories behind why do things in a certain way depending on the personalities within the group. Thank you."

-Flourish Australia

 

"Joseph was fantastic. He really made the course interesting and informative. I feel I am more prepared to facilitate my next workshop."


-IAG

 

"Derrick was excellent in his delivery, making the group feel engaged and creating a safe environment to learn and share experiences. He was very knowledgeable on the topic and I walked away with tools to use when it comes time to delivery workshops."

-Emperor Solutions PTY LTD

 

"One of the best courses I have attended. Thank you so much Andrew for a great day."

-Austin Health

 

"Derek really knew his stuff. We were a rowdy mob who all know each other well and he worked well with that to create learning opportunities e.g. it took an hour for us to agree on the ground rules but that in itself was a case study in facilitation where Derek demonstrated all the principles and techniques that were covered in the theory component."

"Great trainer. We probably weren't the easiest group but he was very patient, flexible and knowledgeable."

"This was much more useful and engaging than I anticipated. It was an enjoyable day and we learned some really practical tools that will help in my work."

"Great trainer Valuable discussions Good mix of trainer led and group activities."

Qld Department Of Health - Audit Risk and Governance Branch

 

"This was a very informative session. Keep up the standard."

Centacare

 

UnitingCare Community logo
Really loved Kelli's presentation style.

-Uniting Care Community


Office of the Registrar of Indigenous Corporations logo
I got a lot out of the sessions and am grateful for some of the tools that can help me in the future. Thank you very much. the course was relevant to my needs and the trainer was engaging and knowledgeable - never a dull moment and wasn't pushed into doing things or put on the spot. enjoyed the 2 day session and didn't think 'oh no I have another day of this!'

-Office of the Registrar of Indigenous Corporations


UnitingCare Community logo
Kelli was an excellent presenter/trainer- very knowledgeable and also made the training interesting and enjoyable. I learnt quite a lot through the training and felt very encouraged by Kelli, who was very helpful. I will definitely be passing on good feedback to my organisation and contacts.

-Uniting Care Community


Pacific National logo
Very happy with the training delivery package. Will recommend. Thank you PD. Good material that will be useful in my role.

-Pacific National


Browns Plains State School logo
I liked the structure of the course. Wasn't too formal.

-Browns Plains State School


De Poi Consulting logo
I enjoyed this course. I found it simple but very informative. thanks.

-De Poi Consulting


QMI Solutions logo
Very happy with the learning style, contact and interaction from the facilitator.

-QMI Solutions


QMI Solutions logo
We want more! please come back and do some more work with smaller groups.

-QMI Solutions


Department of Environment and Resource Management logo
Our trainer was excellent. She tailored the day to our particular needs, and she was very flexible - allowing us extra time to discuss issues of most relevance to us. She was engaging and very adept at making people feel very comfortable talking about themselves and issues in a way that work colleagues might find difficult ordinarily. I cannot recommend her highly enough as a trainer.

-Department of Environment and Resource Management


Department of Environment and Resource Management logo
Presentation of the training was to a very high standard!!! Very impressed!

-Department of Environment and Resource Management


Biota logo
Practical application in the course, scenarios and discussions were spot on. The instructor/facilitator lead by example throughout. Haven't looked at the student manual. I thought the trainer was excellent.

-Biota Holdings


Biota logo
I found the group exercises ("lost in a blizzard" and passing the ball in 2s) were very effective in illustrating the concepts of teamwork and SMART.

-Biota Holdings


Smartsalary logo
Very helpful application ideas to help make our presentations more professional and poignant.

-Smartsalary


Western Australian Institute of Sport logo
Feel very grateful to have had the opportunity to have one on one training with Rini who was very knowledgeable, and thorough in meeting my specific needs.

-Western Australian Institute


TAL Insurance logo
An Excellent course that reinforced facilitation skills and the highly experienced trainer taught using real life relevant examples.

-TAL û Life Insurance


Empire Aubusson Rugs logo
The second half of the course was exactly what I was after. My needs were a little different than the rest of the class, but our trainer, Jack, took the time to make sure all my questions were answered. It was a very powerful and fulfilling day. A five star day...!

-Empire Aubusson Rugs


IAG logo
Awesome trainer. Hopefully she will be on the advanced course. A+++++

-IAG


New Horizons logo
I loved this training and the trainer.

-New Horizons


More happy clients



Course Outline
Facilitation Skills Training Course

Download Facilitation Skills Training Course Outline

Foreword:

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating easy decision making, good facilitation can help any organisation have improved staff communications and interactions and ultimately make better decisions.

 

This Facilitation training course will give participants an understanding of what facilitation is all about, as well as some tools that they can use when facilitating small meetings with staff.

 

Looking for something more advanced? Try the Advanced Facilitation Skills Training Course

 

Facilitation Skills Training Course - Lesson 1
The Peaceful Warrior
  • The Role and Purpose of Facilitating
  • The Limits of Facilitation
  • Qualities of Effective Facilitation
  • LDP Review – Facilitation Preferences
  • Reflection
Facilitation Skills Training Course - Lesson 2
Just Add People and Stir
  • The Ideal World
  • The Real World
  • Reflection
Facilitation Skills Training Course - Lesson 3
Trusting in the Process
  • Preparation
  • Starting Off
  • The Middle Bit
  • The End Bit
  • I Never Agreed to That! (keeping records)
  • Reflection
Facilitation Skills Training Course - Lesson 4
Making Decisions
  • Tell Me Again, Why are We Here?
  • Divergent and Convergent Thinking
  • Building Consensus and Inclusive Solutions
  • Reflection
Facilitation Skills Training Course - Lesson 5
Maximising Interaction
  • Exercising Control
  • Encouraging Participation
  • Dealing with Challenges
  • Reflection
Facilitation Skills Training Course - Lesson 6
Virtual facilitation
  • Preparation
  • Technology
  • Maintaining Engagement
  • Reflection
Facilitation Skills Training Course - Lesson 7
Reflections
  • Create an Action Plan
  • Accountability = Action
  • References

In-House Training We’ll focus on what matters most to you and tailor to your context


Delivery Options for In-house training

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Trainng Management Centre which takes care of a heap of things before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Generates Sign in Sheet

(So you don’t have to)

Generates Branded Flyer

If you if you want to ‘promote’ internally

PDF’s of Certificates

(can be co-branded with your logo)

Collects and Reports feedback

(So you don’t have to)

Complete Results Dashboard

(including trainer insights)


What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Do you already have systems and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Public Class Dates for
Facilitation Skills Training Course

Details:

  • Time: 09:00:00 - 16:30:00
  • Small classes, average 5 people, max 16
  • Lunch and refreshments included
  • Pay on Invoice or by Credit Card

Questions:

  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)

Wish you had a larger training budget?
With
you can give your team unlimited training
learn more

Location Date 1 Date 2 Date 3 Date 4
Sydney
Karstens Conference Centre, Canada House, Level 1, 111 Harrington Street Sydney NSW 2000
November 29
1.0 day course
$726.00
Last chance!
February 3
1.0 day course
$726.00
Filling fast
March 19
1.0 day course
$726.00
Filling fast
April 28
1.0 day course
$726.00
Filling fast
Melbourne
Karstens Conference Centre, 123 Queen Street Melbourne VIC 3000
November 29
1.0 day course
$726.00
Last chance!
February 3
1.0 day course
$726.00
Filling fast
March 19
1.0 day course
$726.00
Filling fast
April 28
1.0 day course
$726.00
Filling fast
Brisbane
PD Training Pty Ltd, Level 2, 21 Mary Street Brisbane QLD 4000
November 29
1.0 day course
$726.00
Last chance!
February 3
1.0 day course
$726.00
Filling fast
March 19
1.0 day course
$726.00
Filling fast
April 28
1.0 day course
$726.00
Filling fast
Perth
ATI Mirage, Cloisters, Level 1, 863 Hay Street Perth WA 6000
November 29
1.0 day course
$726.00
Last chance!
February 3
1.0 day course
$726.00
Filling fast
March 19
1.0 day course
$726.00
Filling fast
April 28
1.0 day course
$726.00
Filling fast
Adelaide
International Visualisation Centre, 19 Young Street Adelaide SA 5000
November 29
1.0 day course
$726.00
Missed out
February 3
1.0 day course
$726.00
Filling fast
March 19
1.0 day course
$726.00
Filling fast
April 28
1.0 day course
$726.00
Filling fast
Canberra
Dialogue, 4 National Circuit Canberra ACT 2600
November 29
1.0 day course
$726.00
Missed out
February 3
1.0 day course
$726.00
Filling fast
March 19
1.0 day course
$726.00
Filling fast
April 28
1.0 day course
$726.00
Filling fast

When you book a Public Class with PD Training you can expect:

Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Orgmenta app

Embed Learning A great training course is only the beginning to lasting change.

To help you get lasting change from training we engage your participants

Before training

Pre course activity & chat with the trainer about personal learning goals

During training

At the course conclusion participants are encouraged to add an action plan and select an accountability buddy

After training

  • Participants can access course materials and extension content + more
  • If they picked an accountability buddy, they will have that meeting as well

We welcome your participants for Refresher Training on our public classes at no cost for 12-months (subject to availability)

All made easy via our orgmenta participant app

More ways we can help achieve lasting change include:

1. Make it Stick Packs - 6 months of 10-15 minute activities to run at meetings

Designed to be easy to use for Team Leaders, Managers, Trainers or other nominated Learning Champions these packs have 6 simple and quick activities to reinforce learning from the original course.

When you choose this option, we provide your nominated Learning Champions with a 3-hour session in how to run the activities so they have the resources and confidence to integrate these into your normal team meetings or as stand alone lunch 'n' learn sessions.

Make it Stick packs are available for all PDT Signature Series courses.

2. Follow-Up Coaching by our Trainers

Our Trainers can come back onsite and run coaching and reinforcment sessions for your team members. These sessions are most commonly 90-minutes long, and are designed to help people share and collaborate, helping them gain insights and confidence to apply what they learned so you see value from the investment in training with a lasting change.

Our purpose is to deliver lasting impact, and we believe this is a powerful step in achieving lasting change, so to encourage you to give your people that extra opportunity to really see change, if you book a follow up session within 90-days of the original course date, we’ll come back onsite for 1/2 price.

3. Physical Products - visual reminders to keep key concepts alive

Many of the 'aha' moments in courses can come from the increased awareness of ourselves and our colleagues, these come through the REACH Profiles that is integrated into many of our courses.

The insights lead us to better recognise our tendencies and strengths, understand how to be more mindful of adapting to the needs and preferences of our team and our customers.

The insights are put into practice by appreciating the benefits of our diversity and either learning to adapt or implementing a strengths-based management approach.

We have a great range of high quality products that can keep these impactful moments top of mind back in the workplace.

REACH to my Team
Visualizer / Reminder

The REACH Team Visualizer/Reminder can be used in multiple ways in both training and in the office. When displayed in a high traffic area REACH will be kept top of mind. Below are guidelines for use of the REACH Team Visualizer / Reminder which is also in downloadable format.

The REACH Team Visualizer / Reminder comes in two sizes of A0 841 x 1189 mm and A1 594 x 841 mm and is made from a sturdy 5mm corflute.

REACH to my Team Visualizer / Reminder guidelines for use

  • For this activity the simplest way to plot all participants on the REACH Grid is by generating TEAM Insights Report from the REACH Ecosystem which will give the position of everyone participating.
  • Place the REACH Team Visualizer / Reminder on a flat surface, preferably a wall, where it is clearly visible. Ask participants to mark their REACH position on the grid with a sticky dot. Recommend that participants put their initials on the sticky dot so they can easily locate themselves later. Each person’s REACH can revealed one at a time in a group activity. This allows for everyone to identify the dynamic that they will have with each other. Are they in the same quadrant or are the polar opposites? How do they "REACH" each other?
  • When you construct this activity with participants who have not seen their REACH score, they begin to develop a sense of self-awareness and their blind spots as well as of those around them.
  • The REACH Team Visualizer / Reminder is a powerful way to keep Team Dynamics and REACH alive. It can be revisited on a regular basis, people can be added, removed or moved by simply adding, removing or moving dots.
Download REACH Team Dynamic Visualiser guidelines

Keep it Alive
REACH Cubes

REACH Cubes are designed to build empathy and grow an appreciation for thinking differently. They encourage productive and positive interactions in the workplace, workshop or personal development sessions. They can be used in any creative way to grow REACH and below we have provided two recommended activities for use. The REACH Cubes pack comes with 4 REACH Cubes one representing each REACH Quadrant. Each REACH Cube is 7.5 cm squared and are made from durable EVA Foam.

Keep it Alive REACH Cubes Activity 1 – Thinking Outside the Square

When people are participating in activities during REACH workshops, training or personal development sessions provide each participant with a REACH Cube and ask them to complete the activity or interaction Thinking and Behaving based on what REACH Cube was provided to them.

Are they the Advisor focused on detail and doing?

or a Coach focused on People and Action?

This brings a whole new level of empathy building and appreciation for the strength of thinking differently.

Keep it Alive REACH Cubes Activity 2 – Grow Your REACH in your space

After REACH has been introduced using the REACH Training continue to keep REACH alive in the workplace by providing each person with a set of 4 REACH cubes to take back to their work space.

Personal REACH and the REACH of their colleagues can be grown by using these cubes on a regular basis with these great ideas:

The Desk Stack:

Stack your REACH Cubes on your desk and on top of the stack place the cube that is reflecting your current REACH zone. Ensure that you have the side that says “Thanks for dropping by, right now I am in my __________ quadrant” facing outward so those approaching your work space know how you are feeling and acting at that current time. This is designed to help those around you recognise different behaviours/responses they may or may not receive from you based on the situation and REACH zone.

Think Before I Act:

Use your REACH Cubes to be mindful of your interactions with others. Whilst interacting use the cubes to review your behaviours and actions. Take up the cube of the quadrant you currently feel you are in and review these sides: Think before I act: Is this what I need to be right now? Flip the cube over to the side of the profile overview and think about the style in which you are Communicating, Conflict-handling, Delegating etc. Is this what you need to be to REACH the person you are interacting with? If not find the REACH Cube that best suits the situation and maximises your REACH with that person and use the profile overview to help guide your interaction.

Download REACH Cubes Activity File

Learn to REACH
Labels

Learn to REACH Labels are a great low-cost substitute for the REACH Caps or REACH Cubes or the more physically interactive REACH Floor Mat. They work well in small and large team activities and can be used as a quick way to identify how others act and think through a different quadrant that is not theirs. They can learn to appreciate the different communication, conflict handling, delegating, planning and learning styles of others and through this increase their REACH.

The REACH Labels are made of a high quality fabric sticky labels that are designed to last all day training sessions.

These work well after training when stuck to people’s monitors or workstations.

View all of the REACH Training and reinforcement products Here
Not exactly what you needed? Try other courses in the Training, Facilitation & Presentation Courses Category


Facilitation Skills Training
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