Leadership Development +

Topic 1

Welcome to the REACH Certified Leader Course!

• Meet Your Guide
• Welcome to the Course (3 min 40 sec)
• Before You Begin: Access Your Training Platform (2 min 13 sec)
• Orientation to Your REACH Dashboard (2 min)
• REACH Foundations I (2 min 49 sec)
• REACH Foundations II (7 min 58 sec)
• Do It: Create a Standard REACH Profiles Survey

Topic 2

Engagement: Building and Maintaining the Right Culture

• Culture First: Introduction (1 min 22 sec)
• What Are REACH Culture and REACH Pulse Surveys? (1 min 22 sec)
• REACH Culture & Pulse Surveys: Accessing and Layout (1 min 26 sec)
• REACH Culture & Pulse Surveys: What Do They Look Like And Why Are They Useful To Me? (4 min)
• REACH Culture & Pulse Surveys: How To Create One? (2 min 20 sec)
• Do It: Create and Prepare to Send a Standard Culture Survey
• REACH Culture & Pulse Surveys: Creating Custom Culture & Pulse Surveys (5 min 16 sec)
• REACH Culture & Pulse Surveys: The User Experience (3 min)
• Part A - Quiz: Survey Length vs Quality of Answers
• Part B - Do It: Create a Custom Pulse Survey
• Culture Analytics for Leaders of a Team (7 min 10 sec)
• Tags and Custom Questions (2 min 20 sec)
• Quiz: Tags and Surveys
• Diving Deeper: Sentiment Analysis
• Diving Deeper: Heat mapping (3 min 33 sec)
• Diving Deeper: Custom Questions and Response Types
• Diving Deeper: Creating a Response Type (3 min 48 sec)
• Do It: Create a Custom Response Type
• Diving Deeper: Creating Custom Questions (4 min 20 sec)
• Diving Deeper: Creating a Pulse with Demographics (4 min 41 sec)
• Do It: Create a Pulse With Demographics

Topic 3

Feedback: Using 360's For Positive Feedback and Growth

• The Gift of Feedback (3 min 34 sec)
• Feedback Is a Gift: 360s For You (1 min 18 sec)
• How: Providing Feedback (9 min 30 sec)
• REACH 360 - What's In the Report (4 min 20 sec)
• Quiz: Coaching Opportunity?
• Creating a Standard REACH 360 (5 min 36 sec)
• Rating a Standard 360 (3 min 16 sec)
• Do It: Create a Standard 360 Survey
• Creating a Custom 360 Template (4 min 6 sec)
• Do It: Create a Custom 360 Template
• Creating and Sending 360 from Custom Template (1 min 25 sec)

Topic 4

Hiring The Right People: Using Data To Improve Your Hiring Process

• Why: Improving Selection to Avoid the Cost of a Bad Hire (3 min 44 sec)
• How: Creating a REACH Survey for Applicants (1 min 40 sec)
• What: Interview Companion Introduction (2 min 37 sec)
• Preparing the Interview (2 min 5 sec)
• Do It: Download the Interview Guide for Charles Poulton
• Using the Interview Companion: Preferences and Skills (7 min 7 sec)
• Closing the Loop: Adding Competencies and Tasks to REACH (9 min 18 sec)
• Quiz: Thinking About Future Interviewing
• Reflection: What's Important to You?

Topic 5

Conflict: Minimising Conflict and Improving Teamwork During Growth

• 5.0 Why Workplace Conflict Arises
• Why You Should Get Onboarding Right (1 min)
• Copying the Successful Candidate to Their Team (1 min 34 sec)
• Accessing Team Formation Companion and Workshop Slides (2 min 3 sec)
• REACH Team Formation Companion (4 min 33 sec)
• REACH Team Formation Presentation (16 min 26 sec)
• Do It: Build Your Team and Download a Formation Companion
• Responding to Conflict or Dynamics: Resources and REACH Copilot (2 min 50 sec)
• REACH Copilot In Action: Conflict Resolution Tips
• REACH Copilot Quiz

Topic 6

Retention: Improve Retention With Development, Feedback and Accountability

• 6.1 Keep Your Great People by Developing Them (1 min 25 sec)
• The Gateway to Self-Directed Learning - Personal Development Dashboard (5 min 7 sec)
• Sending Out Their Personal Development Dashboard (2 min 21 sec)
• Reviewing Growth and Check-Ins (5 min 18 sec)
• REACH in Microsoft Teams (1 min 37 sec)
• Using Data to Identify Training Opportunities (4 min 6 sec)
• Learning Activities - In Meeting or Workshops (3 min 29 sec)
• Coaching - Leader or Peer Led (7 min 49 sec)
• Reflection: Planning Your Team Development
• REACH Copilot In Action: Conducting a Performance Conversation (6 min 11 Sec)

Topic 7

Retention: Improve Using Data To Give Challenging Projects and Promotions To The Right People

• Retaining Talent by Assigning Challenging Work
• Identifying Internal Talent (1 min 38 sec)
• Using the Strengths Finder (4 min 38 sec)
• Quiz: Do a Strengths Search - Which is the Correct Answer

Topic 8

Insights to lead different types of teams - including Virtual Teams and Sales Teams

• Additional Tools for Leadership: Leveraging the Companions and Reports (2 min 9 sec)
• Accessing the Development Companions (48 sec)
• Using the Trainers Companion (3 min 6 sec)
• Using the Sales Team Development Companion (7 min 49 sec)
• Using the Team Dynamics Viewer (4 min 1 sec)
• Using the Leadership Development Companion (8 min 52 sec)
• Using the Team Development Companion (8 min 9 sec)
• Using the Virtual Team Development Companion (9 min 7 sec)
• Reflection: What's Your Plan?

Topic 9

Data-led leadership: Gaining Insights Using Surveys (Including Learning Why People Are Leaving)

• The Cost of Losing Talent (2 min 9 sec)
• Overview: Please Tell Me Module (4 min 30 sec)
• Launching a Standard Survey (2 min)
• Launching a Custom Survey (1 min 56 sec)
• Revision: Response Types and Questions (1 min)
• Revision: Response Types and Questions
• Do It: Create Your Own Separation Survey With Demographics