Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans who buy your products and services again and again?
This 3-Hour PD Training live, online training course is a perfect place to begin improving how your staff interacts with customers both on the phone and person-to-person. You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.
In this fun and exciting professional development course you'll learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your promises.
This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office.
We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.
These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your need & see our outcomes in the reviews.
**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!
|Course name||Length||Outline||Next class|
|REACH Ecosystem Accredited Practitioner Training - Online Instructor-led 4 x 3 hour sessions - equivalent to 2-full days of learning||4.0 day course||View schedule|
|Time Management 1-hour Online class - Goal Setting and Prioritising for Success||0.1 day course||View schedule|
|Advanced Facilitation 1-Hour Online Class Mastering Facilitation & Leading Divergent Thinking||0.1 day course||View schedule|
|Advanced Skills for Executive Assistants and PA's 1-hour Online Class Difficult People and Competing Demands||0.1 day course||View schedule|
|Advanced Skills for Executive Assistants and PA's 1-hour Online Class Managing the Office and Work-Life Balance||0.1 day course||View schedule|
|Time Management 1-hour Online class with a Master Trainer - Planning and Crisis Management||0.1 day course||View schedule|
|Developing a Growth Mindset in Challenging Times 1-hour online class with a Master Trainer||0.1 day course||View schedule|
|Building Creativity and Problem Solving 1-hour Online Class with a Master Trainer||0.1 day course||View schedule|
|Creating Resilient Outcome-Oriented Teams in Trying Times 1-hour Online Class||0.1 day course||View schedule|
|Supervisor Skills - "The New Team Leader" Your Role and Communicating with your team 1-hour online workshop||0.1 day course||View schedule|
|Supervisor Skills - Successful Delegation and Giving Feedback 1-hour online workshop||0.1 day course||View schedule|
|Supervisor Skills - Managing Conflict 1-hour online workshop||0.1 day course||View schedule|
|Managing Virtual Teams Training 1-Hour Online Setting Up Your Team||0.1 day course||View schedule|
|Managing Virtual Teams Training 1-Hour Online Class - Meetings and Collaboration Tools||0.1 day course||View schedule|
|Managing Virtual Teams Training 1-Hour Online Class - Communication Strategies||0.1 day course||View schedule|
|Managing Virtual Teams Training 1-Hour Online Class - Building Trust and Cultural Challenges||0.1 day course||View schedule|
|Managing Virtual Teams Training 1-Hour Online Class - Succeeding with Virtual Teams||0.1 day course||View schedule|
|Conflict Resolution Training - 3hours||0.5 day course||17 June|
|Emotional Intelligence (EQ) Training - 3hours||0.5 day course||9 June|
|Coaching and Mentoring Training - 3hours||0.5 day course||8 June|
|Communication Skills Training - 3hours||0.5 day course||10 June|
|Email Etiquette Training - 3hours||0.5 day course||7 July|
|Minute-Taking Training - 3hours||0.5 day course||21 June|
|Negotiation Training - 3hours||0.5 day course||23 June|
|Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours||0.5 day course||12 August|
|Dealing With Difficult People in the Workplace - 3hours||0.5 day course||17 June|
|Giving Constructive Feedback Training - 3hours||0.5 day course||2 June|
|Sales Training - 3hours||0.5 day course||19 July|
|Knowledge Management (KM) Training - 3hours||0.5 day course||3 June|
|Supervising Others Training - 3hours||0.5 day course||17 June|
|Time Management Training - Half Day||0.5 day course||24 June|
|Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours||0.5 day course||2 June|
|Leadership Development Training - Managing your Team - 3hours||0.5 day course||29 June|
|Leadership Development Training - Become THE leader - 3hours||0.5 day course||27 May|
|Assertiveness and Self Confidence Training - 3hours||0.5 day course||25 May|
|Situational Leadership and Building Trust 1-Hour Live Online Workshop||0.1 day course||View schedule|
|Business Writing Essentials for the Modern Workplace - 3hours||0.5 day course||17 June|
|Customer Service Training - 3hours||0.5 day course||22 July|
|Professional Telephone Skills - 3hours||0.5 day course||26 May|
|Recruitment and Selection Training - 3hours||0.5 day course||9 June|
|Lean Six Sigma Introduction - 3hours||0.5 day course||19 July|
|Managing Difficult Conversations Training - 3hours||0.5 day course||9 June|
|Behavioural Interview Techniques Training - 3hours||0.5 day course||5 July|
|Body Language Training - 3hours||0.5 day course||21 June|
|Facilitation Skills Training - 3hours||0.5 day course||22 June|
|Effective Delegation Training - 3hours||0.5 day course||13 July|
|Business Ethics Training - 3hours||0.5 day course||8 July|
|Overcoming Objections Sales Training - 3hours||0.5 day course||22 July|
|Introduction to SEO - Online Instructor led 90-minutes||0.1 day course||9 June|
|Google Adwords - Online Instructor led 90-minutes||1.0 day course||View schedule|
|PPA - Identifying Difference as Opportunities - 3hours||0.5 day course||9 June|
|PPA - Problem Solving with a Growth Mindset - 3hours||0.5 day course||3 June|
|PPA - Resilience and You - 3hours||0.5 day course||3 June|
|PPA - Taking Productivity to the Next Level - 3hours||0.5 day course||9 June|
|PPA - Building Team Synergy - 3hours||0.5 day course||10 June|
|Managing Workplace Diversity Training - 3hours||0.5 day course||20 July|
|Managing Virtual Teams Training - 3hours||0.5 day course||26 May|
|REACH Master Practitioner Training - Online Instructor-led 4 x 3 hour sessions - equivalent to 2-full days of learning||2.0 day course||View schedule|
|Master Virtual Training - 3hours||0.5 day course||View schedule|
|Practical ways of becoming more Resilient Training Course - 3hours||0.5 day course||3 June|
|Achieving Better Time Management While Working from Home - 3hours||0.5 day course||24 June|
|Job Search and Application Skills - 3hours||0.5 day course||22 June|
|Job Interview Skills - 3hours||0.5 day course||23 June|
|The Art of Social Selling - 3hours||0.5 day course||View schedule|
|Active Listening Training - The secret of great communicators! - 3 hours||0.5 day course||10 June|
|Change Management - Understanding Change||0.1 day course||2 June|
|Influence and Persuasion at Work Training - 3 hours||0.5 day course||16 June|
After completing this course participants will be able to:
Every Live Online Class Booking Entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18-months)
Looking for a full-day course in a physical room? Check the Full Catalogue
Trish did a fantastic job with our slightly dysfunctional group. Her background knowledge on neurology and the way the brain works in terms of 'being present' and 'above the line' was GREAT! To be honest I thought this course was going to be dull and bland but experienced the complete opposite, would recommend a training session with Trish anytime!
Having been to many seminars and courses over the years, it was refreshing to have an overview of the experiences I have gained. I guess the most useful part of the course was the "up-to-date" customer greetings face to face and over the phone. Times change I guess. I enjoyed the interaction with my fellow workers and the chance to have my own input.
-My Repair Build
It was fantastic to have Jessica come in and train our team. The course was highly appropriate for our customer support centre and I believe each individual benefited from the training provided. Jessica did a fantastic job of engaging each of the staff members and had each of them contribute to the day. She tailored the training to our specific requirements and worked on the fly where needed to get the most out of our team. Ryan has done a great job to sort through any concerns or initial reservations that I had in regards to training and helped pick the right course for our team. Overall a really great experience and I will be recommending follow up courses to my management team in future.
"Richard was absolutely wonderful, he tailored the experience to suit our industry needs and asked questions to clarify if the situation suited us. He was enthusiastic and very personable. He was great!"
"Listening exercises were great for understanding how communication works."
-Queensland Vet Specialists
"The trainer managed to 'get everyone on-board' most efficiently. Within a short time, staff were talking to each other and grappling with the way we deal in Customer relations at the College. It was a most successful session."
-Independent Schools Victoria
"I found this course to be really beneficial, not only helpful with my current job but something I could utilise in all aspects of my life - More like a self- help, life coaching/mentoring course - Gave me a bit of perspective. Thoroughly enjoyed course and had me thinking outside my norm."
"I enjoyed the course as it gave me reminders and tips on how to give better customer service. Reactivated my thinking and made me realise some things you just do automatically without even thinking for customers. Loved the section on Five Levels of Focus."
"The trainer was absolutely fantastic. There was only myself and one other girl which I think made the trainer's job a little easier but the trainer made us feel welcome and comfortable and was very supportive and open to hearing our thoughts, ideas and opinions. I would 110% recommend her and the course she taught to others."
-Parliament of Victoria - Department of Parliamentary Services
"Customer service covers much more than I imagined and included a valuable look at team members profile. The co-ordinator created an environment that encouraged participation from everyone which had a positive impact on the team improving respect and cohesion."
-Department Of Finance
"Most useful part of this course for me was the strategies for helping an upset customer, the cultural differences and on the objective and subjective Language."
-Moonee Valley Racing Club
"I was very happy with the course and found it very interesting and provided ideas and solutions that I will use in future. Having previously attend an 'in-house' session on customer service, I found this to be far better and the trainer was great!"
In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time. In order to achieve this, it is important to ask yourself some questions:
This Customer Service Training Course is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service to both internal and external customers.
Customer Service Training - 3hours - Lesson 1
Customer Service Training - 3hours - Lesson 2
We choose to serve
Customer Service Training - 3hours - Lesson 3
Communication – the key to great service
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.