Good customer service management leads to enhanced customer satisfaction, increased sales, better retention of customers and improved word-of-mouth advertising by motivated, raving fans.
Managing customer service requires the use of many skills such as measuring and managing performance, problem solving, and incorporating flexibility as a key aspect of customer service.
The PD Training Managing Customer Service Training Course provides knowledge and skill development in leading, modeling, focusing, managing and promoting the values that boosts customer service.
This highly valuable and dynamic training course is now available throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth and also via instructor-led online training.
Please click on the Public Class tab below to view our Managing Customer Service Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
|Course name||Length||Outline||Next class|
|Active Listening Training - The secret of great communicators!||0.5 day course||View schedule|
|Communication Skills Training||1.0 day course||January 23|
|Conflict Resolution Training||1.0 day course||February 20|
|Customer Service Training||1.0 day course||January 31|
|Professional Telephone Skills||1.0 day course||December 12|
|Body Language Training||1.0 day course||January 23|
|FISH Team Building for Customer Service Teams||1.0 day course||View schedule|
|Managing Customer Service Training||0.5 day course||View schedule|
|Resolving Customer Issues||1.0 day course||View schedule|
After completing this course, participants will have learned to:
"Ann gave us plenty to think about. The training will definitely help with my job role. Thoroughly enjoyed the session. Thanks!"
The Epping Club
"The course was very relevant to our organisation and Charlene was very responsive to our needs. She asked us about the outcomes we were looking for from the course and adapted the content and delivery accordingly. Charlene is very approachable and her delivery is very relaxed without being unprofessional."
-Department of Justice
During the training course, participants develop knowledge and skills in understanding the role of a manager in customer service, establishing links between business practices and customer service, discovering ways to engage employees, understand customers’ needs, and more.
Managing Customer Service Training Course is designed for easy and essential understanding and skill development so that managers and supervisors develop the ability to enhance their job skills.
Six Critical Elements
Five Practices of Leadership
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people connecting online, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.