Conflict is inevitable in any team - but how leaders handle it can make the difference between division and growth. In the era of artificial intelligence, leaders have powerful new tools at their disposal to better understand conflict dynamics, navigate difficult conversations, and create more collaborative team environments.

Using AI in Leadership: Resolving Conflict in Your Team equips leaders with practical knowledge of how to use AI tools - particularly large language models like ChatGPT (REACH LX) to support the resolution of interpersonal and team conflict. From understanding conflict styles to crafting better communication strategies, this course offers a modern, human-centered approach to conflict resolution enhanced by AI.

You’ll learn how to prompt AI effectively, analyse team dynamics, prepare for critical conversations, and model calm, confident leadership when tensions run high.

This course is ideal for team leaders, managers, HR professionals, and executives looking to strengthen team cohesion using innovative, tech-enhanced strategies.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Your Learning Outcomes

After Completing this course you will know how to:

  • Leverage AI for Insight and Perspective 
  • Use Prompts to Prepare for Critical Conversations
  • Enhance Communication Through AI Collaboration
  • Model Emotionally Intelligent Leadership
  • Lead with Clairty and Fairness in the AI Era
Download PDF Outline Duration: 0.5 Days
Training courses for Live Online & Hybrid
Course name Length Outline Next class
Conflict Resolution Training - 3hours 0.5 day course July 21
Emotional Intelligence (EQ) Training - 3hours 0.5 day course July 16
Coaching and Mentoring Training - 3hours 0.5 day course August 27
Communication Skills Training - 3hours 0.5 day course June 27
Email Etiquette Training - 3hours 0.5 day course June 4
Minute-Taking Training - 3hours 0.5 day course June 12
Negotiation Training - 3hours 0.5 day course August 12
Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours 0.5 day course August 11
Dealing With Difficult People in the Workplace - 3hours 0.5 day course July 8
Giving Constructive Feedback Training - 3hours 0.5 day course June 11
Sales Training - 3hours 0.5 day course July 17
Knowledge Management (KM) Training - 3hours 0.5 day course View schedule
Supervising Others Training - 3hours 0.5 day course June 17
Time Management Training - Half Day 0.5 day course June 10
Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours 0.5 day course May 30
Leadership Development Training - Managing your Team - 3hours 0.5 day course June 30
Leadership Development Training - Become THE leader - 3hours 0.5 day course June 30
Assertiveness and Self Confidence Training - 3hours 0.5 day course June 13
Business Writing Essentials for the Modern Workplace - 3hours 0.5 day course July 3
Customer Service Training - 3hours 0.5 day course July 15
Professional Telephone Skills - 3hours 0.5 day course July 18
Recruitment and Selection Training - 3hours 0.5 day course June 3
Lean Six Sigma Introduction - 3hours 0.5 day course View schedule
Managing Difficult Conversations Training - 3hours 0.5 day course View schedule
Behavioural Interview Techniques Training - 3hours 0.5 day course View schedule
Body Language Training - 3hours 0.5 day course July 11
Facilitation Skills Training - 3hours 0.5 day course July 7
Effective Delegation Training - 3hours 0.5 day course July 28
Business Ethics Training - 3hours 0.5 day course View schedule
Overcoming Objections Sales Training - 3hours 0.5 day course View schedule
PPA - Identifying Difference as Opportunities - 3hours 0.5 day course June 20
PPA - Problem Solving with a Growth Mindset - 3hours 0.5 day course View schedule
PPA - Resilience and You - 3hours 0.5 day course July 4
PPA - Taking Productivity to the Next Level - 3hours 0.5 day course View schedule
Workplace Diversity Training - 3hours 0.5 day course August 7
Managing Virtual Teams Training - 3hours 0.5 day course View schedule
Master Virtual Training - 3hours 0.5 day course View schedule
Practical ways of becoming more Resilient Training Course - 3hours 0.5 day course View schedule
Achieving Better Time Management While Working from Home - 3hours 0.5 day course View schedule
Job Search and Application Skills - 3hours 0.5 day course View schedule
Job Interview Skills - 3hours 0.5 day course View schedule
Active Listening Training - The secret of great communicators! - 3 hours 0.5 day course June 16
Change Management - Understanding Change 0.5 day course June 20
Influence and Persuasion at Work Training - 3 hours 0.5 day course May 30
Leading in Hybrid Environments 1.0 day course View schedule
Decision Making With a Data Driven Mindset 0.5 day course June 11
Leading in Hybrid Environments - 3 hours 0.5 day course August 4
Leading Diversity and Inclusion - 3hours 0.5 day course View schedule
Time Management for Managing Projects and Complex Tasks - 3hours 0.5 day course July 14
PPA - Building Team Synergy - 3hours 0.5 day course View schedule
Employee Engagement Training - 3hours 0.5 day course July 2
AI in Leadership: Managing Change and Transformation 0.5 day course View schedule
High-Stakes Conversations - 3hours 0.5 day course July 29
Mental Health at Work - 3hours 0.5 day course July 1
Positive Intelligence for Leaders - 3hours 0.5 day course June 3
Challenger Safety - 3hours 0.5 day course June 24
Respect in the Workplace - 3 hours 0.5 day course July 8
Unconscious Bias Training - 3hours 0.5 day course August 4
Excel Essential Skills 1.0 day course June 17
Excel Data Analysis & Reporting 1.0 day course June 9
Team Up with Microsoft Teams 0.5 day course June 26
SharePoint Introduction 1.0 day course June 11
Project Task Management 1.5 day course June 3
Word Essential Skills 1.0 day course June 8
Word Timesaving Features 1.0 day course June 26
Power BI Essential Skills 1.0 day course June 3
Power BI Next Level 1.0 day course May 29
Project for the Web 1.0 day course June 15
EQ Unlocked: Leading Humans Through Uncertain Times - 3hours 0.5 day course June 4
AI in Leadership: Resolving Conflict in Your Team 0.5 day course View schedule
AI in Leadership: Having Difficult 1 on 1 Conversations 0.5 day course View schedule
AI in Leadership: Coaching and Succession 0.5 day course View schedule
AI in Leadership: Leading Up and Expanding Influence 0.5 day course View schedule

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

Plus you’ll also receive:

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Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

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Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn AI in Leadership: Resolving Conflict in Your Team Now

In today’s fast-paced, high-stakes workplace, conflict is not just unavoidable - it’s often a sign that something needs attention, alignment, or change. Great leaders don't avoid conflict; they engage with it skillfully and constructively.

This course was designed to give you the edge.

Using AI in Leadership: Resolving Conflict in Your Team is a forward-thinking program that merges timeless leadership skills with the cutting-edge capabilities of artificial intelligence. You’ll learn not only how to recognise and address conflict early but also how to use AI tools like ChatGPT (REACH LX) to help you prepare, reflect, and respond with greater insight and confidence.

Whether you're dealing with performance issues, personality clashes, or misunderstandings in communication, AI can act as your thinking partner - offering fresh perspectives and helping you craft thoughtful responses.

This course is about elevating your leadership, not replacing it. It's about using AI to enhance your human intelligence - not substitute it. Let’s get started.

Course Outline for AI in Leadership: Resolving Conflict in Your Team

After completing this course, participants will have learned to:

Topic 1

Understanding Conflict in the Workplace

  • Cost of Unresolved Conflict
  • Identifying Your Conflict Style and How it Affects Your Team
  • The Leader's Role in Resolution and Emotional Tone-Setting

Topic 2

Introduction to AI and Conflict Resolution

  • What Leaders Need to Know about AI and Large Language Models (LLMs)
  • How AI can act as a Thinking Partner in Emotionally Complex Situations
  • Ethical Considerations: Privacy, Sensitivity and Responsible AI use in HR Contexts
  • Demonstration: How AI can Analyse a Conflict Scenario and Suggest Responses

Topic 3

The Art of Prompting for Conflict Resolution

  • How to Write Prompts that Help Clarify Conflict Dynamics
  • Using AI to Brainstorm Resolution Strategies and Response Options
  • Simulating Difficult Conversations Using ChatGPT (REACH LX)

Topic 4

Communicating with Empathy, Clarity and Authority

  • Developing Eomtionally Intelligent Communication Strategies
  • Using AI to fine-tune Tone, Empathy and Carlity in Written and Verbal Communication
  • AI assisted Conversation Planning

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn AI in Leadership: Resolving Conflict in Your Team Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

Not exactly what you needed? Try other courses in the Live Online & Hybrid Courses Category

15 Year

Celebrating 15 Years of PD Training

Supporting leaders and teams around the globe, we're proud to mark 15 years of growth, innovation, and success. Thank you for being part of the PD Training journey. The future is looking bright!