Conflict is inevitable in any team - but how leaders handle it can make the difference between division and growth. In the era of artificial intelligence, leaders have powerful new tools at their disposal to better understand conflict dynamics, navigate difficult conversations, and create more collaborative team environments.

Using AI in Leadership: Resolving Conflict in Your Team equips leaders with practical knowledge of how to use AI tools - particularly large language models like ChatGPT (REACH LX) to support the resolution of interpersonal and team conflict. From understanding conflict styles to crafting better communication strategies, this course offers a modern, human-centered approach to conflict resolution enhanced by AI.

You’ll learn how to prompt AI effectively, analyse team dynamics, prepare for critical conversations, and model calm, confident leadership when tensions run high.

This course is ideal for team leaders, managers, HR professionals, and executives looking to strengthen team cohesion using innovative, tech-enhanced strategies.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Your Learning Outcomes

After Completing this course you will know how to:

  • Leverage AI for Insight and Perspective 
  • Use Prompts to Prepare for Critical Conversations
  • Enhance Communication Through AI Collaboration
  • Model Emotionally Intelligent Leadership
  • Lead with Clairty and Fairness in the AI Era
Download PDF Outline Duration: 0.5 Days
Training courses for Live Online & Hybrid
Course name Length Outline Next class
Conflict Resolution Training - 3hours 0.5 day course August 20
Emotional Intelligence (EQ) Training - 3hours 0.5 day course July 15
Coaching and Mentoring Training - 3hours 0.5 day course June 29
Communication Skills Training - 3hours 0.5 day course July 6
Email Etiquette Training - 3hours 0.5 day course September 17
Minute-Taking Training - 3hours 0.5 day course July 16
Negotiation Training - 3hours 0.5 day course July 22
Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours 0.5 day course July 7
Dealing With Difficult People in the Workplace - 3hours 0.5 day course September 21
Giving Constructive Feedback Training - 3hours 0.5 day course June 30
Sales Training - 3hours 0.5 day course August 27
Knowledge Management (KM) Training - 3hours 0.5 day course January 22
Supervising Others Training - 3hours 0.5 day course August 27
Time Management Training - Half Day 0.5 day course August 24
Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours 0.5 day course August 3
Leadership Development Training - Managing your Team - 3hours 0.5 day course June 29
Leadership Development Training - Become THE leader - 3hours 0.5 day course July 29
Assertiveness and Self Confidence Training - 3hours 0.5 day course August 5
Business Writing Essentials for the Modern Workplace - 3hours 0.5 day course July 9
Customer Service Training - 3hours 0.5 day course October 14
Professional Telephone Skills - 3hours 0.5 day course September 24
Recruitment and Selection Training - 3hours 0.5 day course September 2
Managing Difficult Conversations Training - 3hours 0.5 day course August 19
Behavioural Interview Techniques Training - 3hours 0.5 day course January 20
Body Language Training - 3hours 0.5 day course September 9
Facilitation Skills Training - 3hours 0.5 day course August 28
Effective Delegation Training - 3hours 0.5 day course August 10
Business Ethics Training - 3hours 0.5 day course January 19
Overcoming Objections Sales Training - 3hours 0.5 day course View schedule
PPA - Identifying Difference as Opportunities - 3hours 0.5 day course September 15
PPA - Problem Solving with a Growth Mindset - 3hours 0.5 day course February 16
PPA - Resilience and You - 3hours 0.5 day course September 15
PPA - Taking Productivity to the Next Level - 3hours 0.5 day course View schedule
Workplace Diversity Training - 3hours 0.5 day course September 23
Managing Virtual Teams Training - 3hours 0.5 day course August 18
Master Virtual Training - 3hours 0.5 day course View schedule
Practical ways of becoming more Resilient Training Course - 3hours 0.5 day course View schedule
Achieving Better Time Management While Working from Home - 3hours 0.5 day course January 19
Job Search and Application Skills - 3hours 0.5 day course January 22
Job Interview Skills - 3hours 0.5 day course January 22
Active Listening Training - The secret of great communicators! - 3 hours 0.5 day course June 30
Change Management - Understanding Change 0.5 day course August 18
Influence and Persuasion at Work Training - 3 hours -0.5 day course June 29
Decision Making With a Data Driven Mindset 0.5 day course August 14
Leading in Hybrid Environments - 3 hours 0.5 day course August 13
Leading Diversity and Inclusion - 3hours 0.5 day course View schedule
Time Management for Managing Projects and Complex Tasks - 3hours 0.5 day course September 24
PPA - Building Team Synergy - 3hours 0.5 day course View schedule
Employee Engagement Training - 3hours 0.5 day course August 24
AI in Leadership: Managing Change and Transformation 0.5 day course View schedule
High-Stakes Conversations - 3hours 0.5 day course August 7
Mental Health at Work - 3hours 0.5 day course September 1
Positive Intelligence for Leaders - 3hours 0.5 day course September 25
Challenger Safety - 3hours 0.5 day course August 26
Respect in the Workplace - 3 hours 0.5 day course September 3
Unconscious Bias Training - 3hours 0.5 day course September 22
Excel Essential Skills 1.0 day course June 28
Excel Timesaving Features 1.0 day course July 7
Excel Data Analysis & Reporting 1.0 day course July 16
Team Up with Microsoft Teams 0.5 day course July 28
SharePoint Introduction 1.0 day course View schedule
Project Task Management 1.5 day course July 12
Word Timesaving Features 1.0 day course July 13
Power BI Essential Skills 1.0 day course July 14
Power BI Next Level 1.0 day course View schedule
Project for the Web 0.5 day course July 13
AI in Leadership: Resolving Conflict in Your Team 0.5 day course View schedule
AI in Leadership: Having Difficult 1 on 1 Conversations 0.5 day course View schedule
AI in Leadership: Coaching and Succession 0.5 day course View schedule
AI in Leadership: Leading Up and Expanding Influence 0.5 day course View schedule
Microsoft 365 Copilot for Excel - Online Instructor-led Training 0.5 day course View schedule
Microsoft 365 Copilot for Word - Online Instructor-led Training 0.5 day course View schedule
Microsoft 365 Copilot for Outlook & Teams - Online Instructor-led Training 0.5 day course View schedule
Microsoft 365 Copilot for PowerPoint - Online Instructor-led Training 0.5 day course View schedule
Introduction to Generative Artificial Intelligence (AI) 0.5 day course July 15
Generative Artificial Intelligence (AI) for HR Practitioners 0.5 day course July 15
Leading From BASE - 3hours 0.5 day course June 30
Accountability in Action 0.5 day course July 16

PD Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

Plus you’ll also receive:

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Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

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REACH
Profiles

For every participant
valued at $199 each

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Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

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Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn AI in Leadership: Resolving Conflict in Your Team Now

In today’s fast-paced, high-stakes workplace, conflict is not just unavoidable - it’s often a sign that something needs attention, alignment, or change. Great leaders don't avoid conflict; they engage with it skillfully and constructively.

This course was designed to give you the edge.

Using AI in Leadership: Resolving Conflict in Your Team is a forward-thinking program that merges timeless leadership skills with the cutting-edge capabilities of artificial intelligence. You’ll learn not only how to recognise and address conflict early but also how to use AI tools like ChatGPT (REACH LX) to help you prepare, reflect, and respond with greater insight and confidence.

Whether you're dealing with performance issues, personality clashes, or misunderstandings in communication, AI can act as your thinking partner - offering fresh perspectives and helping you craft thoughtful responses.

This course is about elevating your leadership, not replacing it. It's about using AI to enhance your human intelligence - not substitute it. Let’s get started.

Course Outline for AI in Leadership: Resolving Conflict in Your Team

After completing this course, participants will have learned to:

Topic 1

Understanding Conflict in the Workplace

  • Cost of Unresolved Conflict
  • Identifying Your Conflict Style and How it Affects Your Team
  • The Leader's Role in Resolution and Emotional Tone-Setting

Topic 2

Introduction to AI and Conflict Resolution

  • What Leaders Need to Know about AI and Large Language Models (LLMs)
  • How AI can act as a Thinking Partner in Emotionally Complex Situations
  • Ethical Considerations: Privacy, Sensitivity and Responsible AI use in HR Contexts
  • Demonstration: How AI can Analyse a Conflict Scenario and Suggest Responses

Topic 3

The Art of Prompting for Conflict Resolution

  • How to Write Prompts that Help Clarify Conflict Dynamics
  • Using AI to Brainstorm Resolution Strategies and Response Options
  • Simulating Difficult Conversations Using ChatGPT (REACH LX)

Topic 4

Communicating with Empathy, Clarity and Authority

  • Developing Eomtionally Intelligent Communication Strategies
  • Using AI to fine-tune Tone, Empathy and Carlity in Written and Verbal Communication
  • AI assisted Conversation Planning

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn AI in Leadership: Resolving Conflict in Your Team Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

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15 Year

Celebrating 15 Years of PD Training

Supporting leaders and teams around the globe, we're proud to mark 15 years of growth, innovation, and success. Thank you for being part of the PD Training journey. The future is looking bright!