When times are tough, leaders don’t just need sharper strategies they need sharper emotional intelligence. EQ Unlocked is a practical, high-impact program designed to help you lead yourself and others through uncertainty with resilience, clarity, and humanity.

You’ll dive deep into the "human operating system" to master your emotions under pressure, recharge your energy, set boundaries, connect without burning out, and lead with clarity even when the path ahead isn’t clear.


This course isn’t about textbook theory it’s about real-world tools, self-mastery, and team strategies that you can use immediately to not just survive, but thrive, in uncertain times.

What You'll Gain:
In just one powerful day, you’ll build the four essential skills of emotional intelligence self-awareness, self-management, social awareness, and relationship management along with practical tools to interpret, articulate, and regulate emotions with precision. You’ll discover how to harness empathy strategically, boost your emotional vocabulary, and unlock the personal and professional benefits of a high EQ.

Your Personalised Experience:
You’ll complete a personality profile that reveals key emotional and communication styles, helping you recognize differences among various personality types including your own. This deeper understanding gives you a clear pathway to engaging others more effectively, improving communication, and strengthening relationships under any conditions.

Your Edge for the Future:
With this newfound emotional mastery, you'll lead with greater confidence, build stronger teams, and achieve your personal and professional goals faster. EQ Unlocked empowers you to navigate the challenges of uncertainty and turn them into opportunities for growth, leadership, and lasting success.

In addition to public classes for individuals and inhouse team training for groups, PD Training can provide a complete professional development program for your organisation which combines EQ and other training content, so contact us today to learn more!

This dynamic emotional intelligence course is available now for leaders, managers and team members throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.  

For onsite or group training delivered at your location click here to get an instant quote.

Your Learning Outcomes

After completing this course participants will have learned how to:

  • Understand Emotional Intelligence in Uncertain Times 
  • Be Self-Aware - recognise your emotional triggers, throughts and behaviours to lead yourself before leading others
  • Understand how to Self-Mange emotions Under Pressure
  • Build Deep Connections During Change
  • Communicate with Clarity and Impact
  • Lead with Purpose and Optimism
Download PDF Outline Duration: 0.5 Days
Training courses for Live Online & Hybrid
Course name Length Outline Next class
Conflict Resolution Training - 3hours 0.5 day course 21 July
Emotional Intelligence (EQ) Training - 3hours 0.5 day course 16 July
Coaching and Mentoring Training - 3hours 0.5 day course 21 May
Communication Skills Training - 3hours 0.5 day course 6 May
Email Etiquette Training - 3hours 0.5 day course 4 June
Minute-Taking Training - 3hours 0.5 day course 12 June
Negotiation Training - 3hours 0.5 day course 22 May
Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours 0.5 day course 13 May
Dealing With Difficult People in the Workplace - 3hours 0.5 day course 8 July
Giving Constructive Feedback Training - 3hours 0.5 day course 11 June
Sales Training - 3hours 0.5 day course 17 July
Knowledge Management (KM) Training - 3hours 0.5 day course View schedule
Supervising Others Training - 3hours 0.5 day course 9 May
Time Management Training - Half Day 0.5 day course 2 May
Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours 0.5 day course 30 May
Leadership Development Training - Managing your Team - 3hours 0.5 day course 23 May
Leadership Development Training - Become THE leader - 3hours 0.5 day course 23 May
Assertiveness and Self Confidence Training - 3hours 0.5 day course 13 June
Business Writing Essentials for the Modern Workplace - 3hours 0.5 day course 3 July
Customer Service Training - 3hours 0.5 day course 15 July
Professional Telephone Skills - 3hours 0.5 day course 18 July
Recruitment and Selection Training - 3hours 0.5 day course 3 June
Lean Six Sigma Introduction - 3hours 0.5 day course View schedule
Managing Difficult Conversations Training - 3hours 0.5 day course View schedule
Behavioural Interview Techniques Training - 3hours 0.5 day course View schedule
Body Language Training - 3hours 0.5 day course 11 July
Facilitation Skills Training - 3hours 0.5 day course 7 July
Effective Delegation Training - 3hours 0.5 day course 28 July
Business Ethics Training - 3hours 0.5 day course View schedule
Overcoming Objections Sales Training - 3hours 0.5 day course View schedule
PPA - Identifying Difference as Opportunities - 3hours 0.5 day course 20 June
PPA - Problem Solving with a Growth Mindset - 3hours 0.5 day course View schedule
PPA - Resilience and You - 3hours 0.5 day course 4 July
PPA - Taking Productivity to the Next Level - 3hours 0.5 day course View schedule
Workplace Diversity Training - 3hours 0.5 day course 16 May
Managing Virtual Teams Training - 3hours 0.5 day course View schedule
Master Virtual Training - 3hours 0.5 day course View schedule
Practical ways of becoming more Resilient Training Course - 3hours 0.5 day course View schedule
Achieving Better Time Management While Working from Home - 3hours 0.5 day course View schedule
Job Search and Application Skills - 3hours 0.5 day course View schedule
Job Interview Skills - 3hours 0.5 day course View schedule
Active Listening Training - The secret of great communicators! - 3 hours 0.5 day course 20 May
Change Management - Understanding Change 0.5 day course 20 June
Influence and Persuasion at Work Training - 3 hours 0.5 day course 30 May
Leading in Hybrid Environments 1.0 day course View schedule
Decision Making With a Data Driven Mindset 0.5 day course 7 May
Leading in Hybrid Environments - 3 hours 0.5 day course 12 May
Leading Diversity and Inclusion - 3hours 0.5 day course View schedule
Time Management for Managing Projects and Complex Tasks - 3hours 0.5 day course 14 July
PPA - Building Team Synergy - 3hours 0.5 day course View schedule
Employee Engagement Training - 3hours 0.5 day course 2 July
High-Stakes Conversations - 3hours 0.5 day course 27 May
Mental Health at Work - 3hours 0.5 day course 20 May
Positive Intelligence for Leaders - 3hours 0.5 day course 3 June
Challenger Safety - 3hours 0.5 day course 6 May
Respect in the Workplace - 3 hours 0.5 day course 27 May
Unconscious Bias Training - 3hours 0.5 day course 13 May
Excel Essential Skills 1.0 day course 6 May
Excel Data Analysis & Reporting 1.0 day course 12 May
Team Up with Microsoft Teams 0.5 day course 14 May
SharePoint Introduction 1.0 day course 30 April
Project Task Management 1.5 day course 18 May
Word Essential Skills 1.0 day course 11 May
Word Timesaving Features 1.0 day course 4 May
Power BI Essential Skills 1.0 day course 6 May
Power BI Next Level 1.0 day course 29 May
Project for the Web 1.0 day course 15 June
EQ Unlocked: Leading Humans Through Uncertain Times - Masterclass 0.5 day course 14 May

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context



Department of Human Services

“I was a fill in at the last moment and this training course was excellent. It was even more relevant to me as I need to change my communication style needs with a focus to positively influence others. The trainer was excellent; he made it acceptable for me to label my emotions and understand why it was affecting me. Joe drew visual diagrams; which were light bulbs moments for me. One example is understanding I needed to change my habits to achieve better outcomes, better results and more flexibility. The room was also great as we were a group of 4 (3 participants and 1 trainer).” 

 -Department of Human Services



Heritage Pre School

“The course overall was excellent and very helpful within our workplace with so many different personalities and dealing with families within our community. Angie the trainer was brilliant and the time just flew. She really tuned into us as a group”. 

-Heritage Pre School



Woodside Energy Ltd

""Most useful: The discussions during the course focuses on tools and techniques to resolve the problems identified with EQ rather than just identifying/classifying people. Also appreciated that the trainer highlights that the most important is to practice the tools and techniques and to allow mistakes and learn from them." 

 -Woodside Energy Ltd



Women in Mining Network

"Discussion in class was enlightening - sometimes in a situation you feel you haven't handled it well and the discussion highlighted situations where others had felt the same - this was good for me to realise that I'm not alone in some situations. I have since looked back over the worksheets and manual and have become more self-aware, especially in social situations I can look back and determine what my triggers are when I become defensive or emotionally upset by the words/actions of others." 

 -Women in Mining Network (WIMnet)



 LeaseEagle

"Most useful part of the course was going through each of the 4 profiles together (people were sitting in groups), it really showed understanding of yourself especially sitting next to someone who may be similar, and hearing suggestions on how to deal with people from other profiles e.g. Advisors preferring one on one over group conversation." 

 -LeaseEagle



 Defence Learning Branch

"I found the Instructor really passionate about his subject. We were all surprised to know how much was there about Emotional Intelligence. We felt that it should have probably gone over two days. I got a lot more out of it than I expected." 

-Defence Learning Branch



 Department of Infrastructure and Regional-Development

"This course is absolutely great. It is very concise and yet action orientated to help build emotional intelligence. I would really appreciate a follow up session or perhaps a group follow-up forum/meeting to consolidate lessons-learned and debrief. Many thanks!" 

 -Department of Infrastructure and Regional Development



 Department of comminuties child safety

"Your trainer was great at building rapport, he was interesting and engaging. The training was great as a foundational course on emotional intelligence. I had a really lovely day and felt comfortable in the group and in the facilitation style of the trainer who has an obvious passion for his craft. Well done!" -Department of Communities, 

-Child Safety and Disability Services



 Westpac

"Candy was an outstanding trainer who provided an amazing amount of information, examples and self-awareness activities; demonstrating the vast amount of experience she has in her field. She made me feel incredibly comfortable and was an absolute pleasure to interact with. This was my first course with PD Training and I will be highly recommending these services to my managers and superiors for future reference." 

 -Westpac



 Green Building Council of Australia

"Anne was brilliant. The way in which she conducted herself and facilitated debate was unbelievable. Her knowledge on EQ and ability to answer our questions was great." 

 -Green Building Council of Australia



 Dept Of Justice And Attorney General

"This was the most engaging training I've ever attended. The trainer was very knowledgeable and responsive to the group's needs." "The separation of the group into their personal style and then talking through each of the styles and how they interacted with the other styles - was very good and the most effective part of the course." "One of the best "fit to task" trainers I have had in Justice courses. Respectful of participants, patient, personable." 

 -Dept Of Justice And Attorney-General

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn EQ Unlocked: Leading Humans Through Uncertain Times - Masterclass Now

Emotional intelligence is no longer a "nice-to-have" skill it's the cornerstone of effective leadership in today's unpredictable world. When pressure rises and the future feels unclear, leaders must be able to manage emotions their own and those of others to create stability, foster trust, and keep people moving forward.

EQ Unlocked was developed to address this urgent need. It's a practical, hands-on experience designed to strengthen the emotional and interpersonal skills that drive high performance, especially in times of disruption. You'll explore how stress shapes human behavior, why emotional regulation is critical under pressure, and how true resilience is built from the inside out.

Throughout this course, you’ll uncover how emotions influence decision-making, relationships, and team culture. You'll build tangible skills to respond thoughtfully rather than react impulsively, set healthier personal and professional boundaries, and lead conversations that maintain momentum even when stakes are high.

This experience is about empowerment. It’s about recognising the signals your mind and body send under stress and using that awareness as your leadership superpower. You'll also learn how to foster emotional safety within teams, strengthen collaboration, and model the kind of steady leadership people crave during uncertain times.

As you work through the program, you’ll not only build new capabilities you’ll fundamentally shift the way you show up as a leader, colleague, and human being.

This is your opportunity to unlock a deeper level of influence, resilience, and effectiveness starting with mastering yourself. Welcome to your next level of leadership.

 

Course Outline for EQ Unlocked: Leading Humans Through Uncertain Times - Masterclass

After completing this course, participants will have learned to:

Topic 1

The Human Operating System, under Pressure

  • Theme: Know your Wiring before you Rewire It
  • The Science of why we Freak Out: Brain + Emotion Mechanics
  • Stress, Fear, and Frustration: What your body's trying to tell you
  • Self-Audit: How do YOU show up under Pressure
  • The Six Domains of Resiliency (the Link between Resiliency and EQ)
  • Group Activity: Emotional Fingerprinting (identify your top Emotional Triggers)

Topic 2

Leading with Emotional Clarity in Uncertainty

  • Theme: Even in a storm, someone's got to steer the ship
  • Emotional Leadership when the path forward isn't clear
  • From Reactivity to Response: owning your Internal State before Influencing Others
  • Crisis Comms that Calm: what to say (and what NOT to say) when your team's freaking out
  • Toxic Workplaces and Emotional Intelligence
  • Interactive Exercise: Leadership mirror (what's it like to be led by you?)

Topic 3

The Culture Shift, Team EQ in Action

  • Theme: Emotionally Intelligent Teams don't just happen, their Built!
  • Creating emotionally safe teams that thrive under pressure
  • Trust, Transparency, and tiny habits that shift culture
  • EQ Scorecard: Team Accountability + Support Plan

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn EQ Unlocked: Leading Humans Through Uncertain Times - Masterclass Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Details:

  • Small classes, average 5 people, max 16
  • Lunch and refreshments included
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Pay on Invoice or by Credit Card

Questions:

Online Training

3-hour course

With a live Trainer, via Zoom Meeting - available Worldwide Online Training

$0.00

14 May

Enrol Now Filling fast

Course Outline for EQ Unlocked: Leading Humans Through Uncertain Times - Masterclass

After completing this course, participants will have learned to:

Topic 1

The Human Operating System, under Pressure

  • Theme: Know your Wiring before you Rewire It
  • The Science of why we Freak Out: Brain + Emotion Mechanics
  • Stress, Fear, and Frustration: What your body's trying to tell you
  • Self-Audit: How do YOU show up under Pressure
  • The Six Domains of Resiliency (the Link between Resiliency and EQ)
  • Group Activity: Emotional Fingerprinting (identify your top Emotional Triggers)

Topic 2

Leading with Emotional Clarity in Uncertainty

  • Theme: Even in a storm, someone's got to steer the ship
  • Emotional Leadership when the path forward isn't clear
  • From Reactivity to Response: owning your Internal State before Influencing Others
  • Crisis Comms that Calm: what to say (and what NOT to say) when your team's freaking out
  • Toxic Workplaces and Emotional Intelligence
  • Interactive Exercise: Leadership mirror (what's it like to be led by you?)

Topic 3

The Culture Shift, Team EQ in Action

  • Theme: Emotionally Intelligent Teams don't just happen, their Built!
  • Creating emotionally safe teams that thrive under pressure
  • Trust, Transparency, and tiny habits that shift culture
  • EQ Scorecard: Team Accountability + Support Plan

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save
Purchase the microlearning bundle

Understand emotional intelligence principals and fundamentals such as emotional agility and how to have emotionally intelligent conversations.

Buy Emotional Intelligence

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

Not exactly what you needed? Try other courses in the Live Online & Hybrid Courses Category

15 Year

Celebrating 15 Years of PD Training

Supporting leaders and teams around the globe, we're proud to mark 15 years of growth, innovation, and success. Thank you for being part of the PD Training journey. The future is looking bright!