The Communication Skills training course from PD Training is one of our most popular courses and teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.
You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.
If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!
This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office.
We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.
These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs see our outcomes in the reviews.
**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!
|Course name||Length||Outline||Next class|
|Leadership Development Training||2.0 day course||February 24|
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|REACH Ecosystem Accredited Practitioner Training - Online Instructor-led 4 x 3 hour sessions - equivalent to 2-full days of learning||4.0 day course|
|Time Management 1-hour Online class - Goal Setting and Prioritising for Success||0.1 day course|
|Advanced Facilitation 1-Hour Online Class Mastering Facilitation & Leading Divergent Thinking||0.1 day course|
|Advanced Facilitation 1-hour Online Class Leading Convergent Thinking and Decision Making||0.1 day course|
|Advanced Facilitation 1-Hour Online Class Managing People and Facilitating Specific Processes||0.1 day course|
|Advanced Skills for Executive Assistants and PA's 1-hour Online Class Difficult People and Competing Demands||0.1 day course|
|Advanced Skills for Executive Assistants and PA's 1-hour Online Class Managing the Office and Work-Life Balance||0.1 day course|
|Time Management 1-hour Online class with a Master Trainer - Planning and Crisis Management||0.1 day course|
|Developing a Growth Mindset in Challenging Times 1-hour online class with a Master Trainer||0.1 day course|
|Building Creativity and Problem Solving 1-hour Online Class with a Master Trainer||0.1 day course|
|Creating Resilient Outcome-Oriented Teams in Trying Times 1-hour Online Class||0.1 day course|
|Supervisor Skills - "The New Team Leader" Your Role and Communicating with your team 1-hour online workshop||0.1 day course|
|Supervisor Skills - Successful Delegation and the Giving Feedback 1-hour online workshop||0.1 day course|
|Supervisor Skills - Managing Conflict 1-hour online workshop||0.1 day course|
|Managing Virtual Teams Training 1-Hour Online Setting Up Your Team||0.1 day course|
|Managing Virtual Teams Training 1-Hour Online Class - Meetings and Collaboration Tools||0.1 day course|
|Managing Virtual Teams Training 1-Hour Online Class - Communication Strategies||0.1 day course|
|Managing Virtual Teams Training 1-Hour Online Class - Building Trust and Cultural Challenges||0.1 day course|
|Managing Virtual Teams Training 1-Hour Online Class - Succeeding with Virtual Teams||0.1 day course|
|Conflict Resolution Training - Online Instructor-led 3hours||0.5 day course||February 3|
|Emotional Intelligence (EQ) Training - Online Instructor-led 3hours||0.5 day course||February 24|
|Coaching and Mentoring Training - Online Instructor-led 3hours||0.5 day course||February 4|
|Communication Skills Training - Online Instructor-led 3hours||0.5 day course||February 15|
|Email Etiquette Training - Online Instructor-led 3hours||0.5 day course||February 1|
|Minute-Taking Training - Online Instructor-led 3hours||0.5 day course||March 10|
|Negotiation Training - Online Instructor-led 3hours||0.5 day course||February 25|
|Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours||0.5 day course||February 25|
|Dealing With Difficult People in the Workplace - Online Instructor-led 3hours||0.5 day course||February 17|
|Giving Constructive Feedback Training - Online Instructor-led 3hours||0.5 day course||March 30|
|Sales Training - Online Instructor-led 3hours||0.5 day course||March 25|
|Knowledge Management (KM) Training - Online Instructor-led 3hours||0.5 day course||February 2|
|Supervising Others Training - Online Instructor-led 3hours||0.5 day course||March 3|
|Time Management Training - Half Day||0.5 day course||February 10|
|Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours||0.5 day course||March 9|
|Leadership Development Training - Managing your Team - Online Instructor-led 3hours||0.5 day course||March 30|
|Leadership Development Training - Become THE leader - Online Instructor-led 3hours||0.5 day course||February 22|
|Assertiveness and Self Confidence Training - Online Instructor-led 3hours||0.5 day course||February 18|
|Situational Leadership and Building Trust 1-Hour Live Online Workshop||0.1 day course|
|Business Writing Essentials for the Modern Workplace - Online Instructor-led 3hours||0.5 day course||February 2|
|Customer Service Training - Online Instructor-led 3hours||0.5 day course||February 4|
|Professional Telephone Skills - Online Instructor-led 3hours||0.5 day course||February 18|
|Recruitment and Selection Training - Online Instructor-led 3hours||0.5 day course||February 16|
|Lean Six Sigma Introduction - Online Instructor-led 3hours||0.5 day course||April 14|
|Managing Difficult Conversations Training - Online Instructor-led 3hours||0.5 day course||February 24|
|Behavioural Interview Techniques Training - Online Instructor-led 3hours||0.5 day course||March 16|
|Body Language Training - Online Instructor-led 3hours||0.5 day course||March 11|
|Facilitation Skills Training - Online Instructor-led 3hours||0.5 day course||February 1|
|Effective Delegation Training - Online Instructor-led 3hours||0.5 day course||March 25|
|Business Ethics Training - Online Instructor-led 3hours||0.5 day course||March 18|
|Overcoming Objections Sales Training - Online Instructor-led 3hours||0.5 day course||February 10|
|Introduction to SEO - Online Instructor led 90-minutes||0.1 day course||February 11|
|Google Adwords - Online Instructor led 90-minutes||1.0 day course|
|PPA - Identifying Difference as Opportunities - 3hours||0.5 day course||February 17|
|PPA - Problem Solving with a Growth Mindset - 3hours||0.5 day course||February 11|
|PPA - Resilience and You - 3hours||0.5 day course||February 11|
|PPA - Taking Productivity to the Next Level - 3hours||0.5 day course||February 17|
|PPA - Building Team Synergy - 3hours||0.5 day course||February 4|
|Managing Workplace Diversity Training - Online Instructor-led 3hours||0.5 day course||February 17|
|Managing Virtual Teams Training - Online Instructor-led 3hours||0.5 day course||February 18|
|REACH Master Practitioner Training - Online Instructor-led 4 x 3 hour sessions - equivalent to 2-full days of learning||2.0 day course|
|Master Virtual Training - 3 hours||0.5 day course|
|Practical ways of becoming more Resilient Training Course - 3hours||0.5 day course||February 11|
|Achieving Better Time Management While Working from Home - 3hours||0.5 day course||February 10|
|Job Search and Application Skills - 3hours||0.5 day course||February 25|
|Job Interview Skills - 3 hours||0.5 day course||February 25|
|The Art of Social Selling - 3 hours||0.5 day course|
|Active Listening Training - The secret of great communicators! - Online 3 hours||0.5 day course||February 9|
|Change Management - Understanding Change (90 Mins)||0.1 day course||March 9|
After completing this course, participants will:
Every Live Online Class Booking Entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18-months)
Looking for a full-day course in a physical room? Check the Full Catalogue
"Touching base at the end of the training session on how to deliver and listen to difficult conversations, ie using the "I" and not "you" approach - talking about how an issue or action made you feel (less confrontational etc)." "I think the course was very relevant about raising awareness of each other’s communication skills in our teams. I would have loved more time to discuss micro skills around communication. However I was very happy with what we learnt during the training session." -SunnyKids
"Best course I have ever attended. A great day learning from our trainer, manuals, food, environment, information. The way and structure in which the course was run made you feel comfortable and learning easy. I wasn't bored but engaged the whole day. Wasn't made feel pressured or stressed but rather comfortable right from the start. I would highly recommend this course and our trainer and would love to do further courses with this style of training and trainer." "Very relaxed and interactive environment. Learnt a lot about myself and ways I can improve my communication both in the workplace and socially." -Weleda Australia
"I would like thank Joseph for giving an excellent communication training. He is very knowledgeable. The course he teaches has helped me tremendously on bridging my communication gaps and as well as awareness of appropriate level of professional communication. I highly recommend anyone who would like to improve their communication skills to attend this training course." -Transport for NSW
"The most useful thing I gained from this PD is be careful what you say, what you do and how you say it as perceptions leave a lot to be desired. Louise was nice and put in a difficult situation which she was attempting to change my mind set and whilst I appreciate that I also believe everyone has different values." -Vale College
"Very interesting simplifying behaviours that we use daily whilst communicating, breaking it down into parts i.e. body language, tone conveys messages as strongly as words do." "Your company is very lucky to have Mark on board! Mark was probably one of the best presenters/coaches I've ever come across in my 20 year office careers involving countless training sessions on various topics. His energy and demeanour is contagious, and he is very motivating and engaging. I got a lot of value out of the course and his time. I can't wait to put his tips and tricks to use in work AND personal life." -Chubb Insurance Australia Limited
"I found that some of the information i received and learned from the communications course can help me not only with my job but also my everyday life." "The trainer was very knowledgeable on communications in the workplace. He was amicable and display a good sense of humour and provided practicable problems that you could work through together. He provided some wonderful learning games that proved to be humorous and engaging in a group setting. Over all a wonderful training day that has improved my communication skill set." -Community Gro
"It was a pleasing and comfortable atmosphere with good energy. Having all staff together learning the same techniques at once. By learning what traits we are all made of we can work out how to work better with each other. Consider how others work and how you can communicate to get a positive result." -Pittwater House School
"This course was a refresher for me and a valuable learning tool for the work environment. The information clarified boundaries and how to communicate more effectively. Our trainer was thorough and very humorous. Thank you." -Ravenswood School
"Janeen provided excellent courseware structure and made commendable efforts to adapt the presentation to individual’s requirements. Well presented, great activities, and even better facial expressions! Definitely recommended to Sworn/Unsworn members." -Victoria Police
"Leigh is one of the best trainers I have had. His enthusiasm for communication was clearly evident, which made it enjoyable to learn. Leigh built a great rapport with everyone and kept the information relevant. I would highly recommend the course and Leigh as a trainer for any future courses. Kind Regards" -UnitingCare Wesley Bowden
This communications skills training course helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.
Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type, and learn how to overcome some common obstacles to effective communication.
This interpersonal Communication Skills training course will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general. If you have never completed a communications course of this type, you are missing out on understanding some of the most fundamental concepts that will have a profound effect on your success in the workplace and life in general.
Communication Skills Training - Online Instructor-led 3hours - Lesson 1
REACH – Communication Evolution Tool
Communication Skills Training - Online Instructor-led 3hours - Lesson 2
Beyond Verbal Communication
Communication Skills Training - Online Instructor-led 3hours - Lesson 3
Communication Skills Training - Online Instructor-led 3hours - Lesson 4
Asking Good Questions
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.