At PDT we believe that increasing the capability of your Customer Service Team and growing your organisation's culture should be done in partnership.
Beyond a training company's traditional role of just customisation and delivery, we support you with analysis, measurement, reinforcement, and coaching.
Most importantly, we demonstrate our true partnership approach by aiming to reduce our role over time and provide you with the resources to run any components you choose to manage internally.
Your internal HR Managers and/or Managers are trained in accessing and using resources to embed and extend the learning from the Initial Customer Service and Team Culture Development Program (Phase 1).
Over 2-3 Days of engaged training, your nominated HR Managers and/or Managers will become proficient in using the REACH Ecosystem resources for follow up training, coaching and future hiring.
Total of 3 Days of PDT Professional Services:
3 x Handover Training and Support
Typical Handover Investment:
$10,500 + GST + Travel if Required
The REACH Ecosystem includes resources to support recruitment, customer service development, general staff training, coaching and more.
All tools are at $0 additional cost, extending the use of the REACH Ecosystem to replace existing disparate tools reduces costs by ~80%.
Using the resources in the different contexts naturally embeds the language and framework.
Having an ongoing learning partnership with us means when you bring on new cohorts you can reduce your future training and development costs by up to 80%.
You can use the same training and development structure using the now familiar tools, and the handover and embedding has provided your HR Team with familiar tools and resources to allow for less outsourcing.
This usually brings it down to 4 Days of PDT Professional Services (Delivery of specialist topics, coach specific people or updating your materials to include learning from a previous round).
Future Customer Service Development Programs for new staff are only:
$14,000 + GST + Travel if Required.
All Programs leverage from the REACH Ecosystem. The REACH Ecosystem provides unified resources that help achieve a simple, consistent experience with a single framework embedded into all training and coaching.
This results in a better learning experience and increased application.
All Programs leverage from the REACH Ecosystem. The REACH Ecosystem provides unified resources that help achieve a simple, consistent experience with a single framework embedded into all training and coaching.
This results in a better learning experience and increased application.
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