Communication Skills Training

The Communication Skills training course from PD Training is one of our most popular courses and teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.

You will learn effective communication strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.

If you have ever wanted to communicate with more clarity and impact in any of your relationships, then this course was designed for you!

You will learn about your own personality type as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved self-confidence.

A great communication style adapts to the personalities and strengths of your team, customers, and managers. The REACH profile, included as part of the course, provides valuable insights on how you and your team prefer to work, collaborate and communicate, and how you can improve your interpersonal skills. 

This effective communication skills training course is available throughout Australia, including Brisbane, Sydney, Melbourne, Perth, Adelaide, and Canberra.

Looking for a 3-hour Online Live version of the course? Click Here to View Our 3-Hour Virtual Communication Skills Courses.

Your Learning Outcomes

    After completing this course, participants will:

  • Gain insight into their individual personality type and communication preferences by using our proprietary profiling tool
  • Learn to recognise other people's personality types and communication preferences
  • Learn to adjust your own communication approach based on need and situation
  • Understand barriers to effective communication and how to overcome them
  • Learn how to effectively utilise pitch, tone and speed
  • Master the S.T.A.R. method for speaking on the spot
  • Learn to use and read body language appropriately
  • Learn how to listen more actively and effectively
  • Gain valuable insights by asking open-ended questions
  • Become a more effective communicator through the use and application of practical tools

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

SunnyKids
"Touching base at the end of the training session on how to deliver and listen to difficult conversations, i.e. using the "I" and not "you" approach - talking about how an issue or action made you feel (less confrontational etc)." "I think the course was very relevant about raising awareness of each other’s communication skills in our teams. I would have loved more time to discuss micro skills around communication. However I was very happy with what we learnt during the training session."
-SunnyKids
Weleda Australia
"Best course I have ever attended. A great day learning from our trainer, manuals, food, environment, information. The way and structure in which the course was run made you feel comfortable and learning easy. I wasn't bored but engaged the whole day. Wasn't made feel pressured or stressed but rather comfortable right from the start. I would highly recommend this course and our trainer and would love to do further courses with this style of training and trainer." "Very relaxed and interactive environment. Learnt a lot about myself and ways I can improve my communication both in the workplace and socially."
-Weleda Australia
Transport for NSW
"I would like thank Joseph for giving an excellent communication training. He is very knowledgeable. The course he teaches has helped me tremendously on bridging my communication gaps and as well as awareness of appropriate level of professional communication. I highly recommend anyone who would like to improve their communication skills to attend this training course."
-Transport for NSW
Vale College
"The most useful thing I gained from this PD is be careful what you say, what you do and how you say it as perceptions leave a lot to be desired. Louise was nice and put in a difficult situation which she was attempting to change my mind set and whilst I appreciate that I also believe everyone has different values."
-Vale College
Chubb Insurance Australia Limited
"Very interesting simplifying behaviours that we use daily whilst communicating, breaking it down into parts i.e. body language, tone conveys messages as strongly as words do." "Your company is very lucky to have Mark on board! Mark was probably one of the best presenters/coaches I've ever come across in my 20 year office careers involving countless training sessions on various topics. His energy and demeanour is contagious, and he is very motivating and engaging. I got a lot of value out of the course and his time. I can't wait to put his tips and tricks to use in work AND personal life."
-Chubb Insurance Australia Limited
Community Gro
"I found that some of the information i received and learned from the communications course can help me not only with my job but also my everyday life." "The trainer was very knowledgeable on communications in the workplace. He was amicable and display a good sense of humour and provided practicable problems that you could work through together. He provided some wonderful learning games that proved to be humorous and engaging in a group setting. Over all a wonderful training day that has improved my communication skill set."
-Community Gro
Pittwater House School
"It was a pleasing and comfortable atmosphere with good energy. Having all staff together learning the same techniques at once. By learning what traits we are all made of we can work out how to work better with each other. Consider how others work and how you can communicate to get a positive result."
-Pittwater House School
Ravenswood School
"This course was a refresher for me and a valuable learning tool for the work environment. The information clarified boundaries and how to communicate more effectively. Our trainer was thorough and very humorous. Thank you."
-Ravenswood School
Victoria Police
"Janeen provided excellent courseware structure and made commendable efforts to adapt the presentation to individual’s requirements. Well presented, great activities, and even better facial expressions! Definitely recommended to Sworn/Unsworn members."
-Victoria Police
UnitingCare-Wesley-Bowden
"Leigh is one of the best trainers I have had. His enthusiasm for communication was clearly evident, which made it enjoyable to learn. Leigh built a great rapport with everyone and kept the information relevant. I would highly recommend the course and Leigh as a trainer for any future courses. Kind Regards"
-UnitingCare Wesley Bowden

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Communication Skills Training Now

This communications skills training course helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.
 
Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type, and learn how to overcome some common obstacles to effective communication.
 
This interpersonal Communication Skills training course will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general.  If you have never completed a communications course of this type, you are missing out on understanding some of the most fundamental concepts that will have a profound effect on your success in the workplace and life in general.
 

See the Live Online tab for the course outline for the live online course

Course Outline for Communication Skills Training

After completing this course, participants will have learned to:

Topic 1

Communication is key to success

  • 5 Habits of Highly Effective Communicators
  • Reflection

Topic 2

REACH – Communication Evolution Tool

  • Adjusting your style for a better approach:
  • Communicating when stressed
  • Reflection

Topic 3

Bridge the Gap to Communication Barriers

  • The Communication Process
  • Types of Barriers
  • Self-Awareness – Johari Window
  • Reflection

Topic 4

Beyond Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Para-Verbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
  • Reflection

Topic 5

Active Listening

  • 8 Common Barriers to Effective Listening and how to overcome them
  • Quadrant of cognitive/explanatory styles
  • Understanding Active Listening
  • Sending Good Signals to Others
  • Ladder of Inference
  • Reflection

Topic 6

Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions
  • Reflection

Topic 7

Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Using “I” Messages
  • Active Constructive Response - ACR
  • Reflection

Topic 8

Reflections

  • Create an Action Plan
  • Accountability = Action

4.7/5

from 2205 responses
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Communication Skills Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App

Questions:

Upcoming Live Classes

Live Online

3-hour course

9:00 AM - 12:00 PM Australia/Brisbane

$495.00

December 19

Enroll Now Last chance!

February 12

Enroll Now Last chance!

March 27

Enroll Now Filling fast

May 6

Enroll Now Filling fast

Course Outline for Communication Skills Training

After completing this course, participants will have learned to:

Topic 1

REACH – Communication Evolution Tool

  • Adjusting your style for a better approach:
  • Communicating when stressed
  • Reflection

Topic 2

Beyond Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Para-Verbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
  • Reflection

Topic 3

Active Listening

  • 8 Common Barriers to Effective Listening and how to overcome them
  • Quadrant of cognitive/explanatory styles
  • Understanding Active Listening
  • Sending Good Signals to Others
  • Ladder of Inference
  • Reflection

Topic 4

Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions
  • Reflection

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Details:

  • Small classes, average 5 people, max 16
  • Lunch and refreshments included
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Pay on Invoice or by Credit Card

Questions:

Adelaide

1.0 day course

Education Development Centre, 4 Milner Street Adelaide SA 5007

$770.00

December 19

Missed out

February 12

Enroll Now Filling fast

March 27

Enroll Now Filling fast

May 6

Enroll Now Filling fast

Brisbane

1.0 day course

Karstens Conference Centre, Level 24, 215 Adelaide St Brisbane QLD 4000

$770.00

February 12

Enroll Now Filling fast

March 27

Enroll Now Filling fast

May 6

Enroll Now Filling fast

June 27

Enroll Now Filling fast

Brisbane

1.0 day course

Level 2, 21 Mary Street Brisbane QLD 4000

$770.00

December 18

Enroll Now Last chance!

Canberra

1.0 day course

Canberra Flex, 4 National Circuit Canberra ACT 2600

$770.00

December 19

Missed out

February 12

Enroll Now Filling fast

March 27

Enroll Now Filling fast

May 6

Enroll Now Filling fast

Melbourne

1.0 day course

Karstens Conference Centre, 123 Queen Street Melbourne VIC 3000

$770.00

December 19

Missed out

February 12

Enroll Now Filling fast

March 27

Enroll Now Filling fast

May 6

Enroll Now Filling fast

Perth

1.0 day course

Karstens Conference Centre, Level 1, 111 St. Georges Terrace Perth WA 6000

$770.00

December 19

Missed out

February 12

Enroll Now Filling fast

March 27

Enroll Now Filling fast

May 6

Enroll Now Filling fast

Sydney

1.0 day course

Karstens Conference Centre Canada House, Level 1, 111 Harrington Street Sydney NSW 2000

$770.00

December 19

Missed out

February 12

Enroll Now Last chance!

March 27

Enroll Now Filling fast

May 6

Enroll Now Filling fast

Course Outline for Communication Skills Training

After completing this course, participants will have learned to:

Topic 1

Communication is key to success

  • 5 Habits of Highly Effective Communicators
  • Reflection

Topic 2

REACH – Communication Evolution Tool

  • Adjusting your style for a better approach:
  • Communicating when stressed
  • Reflection

Topic 3

Bridge the Gap to Communication Barriers

  • The Communication Process
  • Types of Barriers
  • Self-Awareness – Johari Window
  • Reflection

Topic 4

Beyond Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Para-Verbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
  • Reflection

Topic 5

Active Listening

  • 8 Common Barriers to Effective Listening and how to overcome them
  • Quadrant of cognitive/explanatory styles
  • Understanding Active Listening
  • Sending Good Signals to Others
  • Ladder of Inference
  • Reflection

Topic 6

Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions
  • Reflection

Topic 7

Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Using “I” Messages
  • Active Constructive Response - ACR
  • Reflection

Topic 8

Reflections

  • Create an Action Plan
  • Accountability = Action

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save
Purchase the microlearning bundle

Learn the habits, strategies and techniques to improve your communication in this Micro eLearning course.

Buy Communication Skills

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

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