As many as 80% of today’s generation sleep with their phones at night, but when it comes to talking over the phone professionally, most cannot do it, a research reveals.[i] Providing service over the phone requires special skills. A professional telephone operator needs to master their voice, telephone etiquette and problem solving skills to overcome […]
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Top 10 Professional Telephone Skills – Australia
PD Training (PDT) is dedicated to providing the most effective adult learning experiences for individuals, teams and organisations across Australia and the world! To succeed in this mission, we have re-developed our most popular courses, branded with our Signature Series banner, and have now launched them into the marketplace. The Professional Telephone Skills Training Course […]
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PD Training Signature Series – Professional Telephone Skills
Communicating over the phone requires a completely different set of communication skills because the people conversing cannot see each other. When looking to build skills in phone conversations, consider Professional Telephone Skills Training Course from pd training delivered in Brisbane, Sydney, Melbourne. Even though many of us believe that our body language does not play […]
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Professional Telephone Skills Training – Brisbane, Sydney, Melbourne
You can learn how to deal with angry clients on the phone by developing specific skills. To gain skills in communicating with clients over the phone, consider using Professional Telephone Skills Training Course delivered by pdtraining in Sydney and other cities in Australia. One method to handle an angry client on the phone, which is taught […]
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How to Deal with Angry Clients over the Phone: Professional Telephone Skills Course in Sydney
Your telephone voice should be smooth, not jarring or whiny. Communicate with your voice that you are a pleasant and happy person. There is no room for shortness or anger.
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Five Qualities of a Good Telephone Voice: Telephone Skills Training in Sydney, Perth
A personal learning journey… To excel at telephone conversations, consider participating in Professional Telephone Skills Training Course offered by pdtraining in Canberra, Adelaide, Melbourne and other cities in Australia. Ever had the feeling you should have stopped and thought about what you were saying before you opened your mouth? Cally Robinson, an Annuity Specialist for Challenger […]
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Professional Telephone Skills Success Story! Canberra, Adelaide, Melbourne
Increasing the skill levels of the whole Company increases business throughput without increasing head-count, maximising both profitability and growth potential
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Top Sports Stars Pay for Training for Two Reasons; The Same for Businesses
In most regular businesses, we use a combination of voice and text communications, both internally and externally. Each medium has its advantages and drawbacks
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What is More Important to Business – Email or Phone?: Professional Telephone Skills Training in Brisbane
However unlike most dates, good business relationships can last many years and provide rich opportunities. Do not put all that at risk through the first 5 seconds of the first call
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Is Business Like Dating? How and Why? – Business Communications Training in Sydney, Adelaide
Every time your team answers the phone they need to visualise it as a cash register ‘ching ching’. They are in the best position to turn this call into a sale.
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Think of Your Phone Like a Cash Register: Sales Training in Sydney, Canberra
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