A personal learning journey…
To excel at telephone conversations, consider participating in Professional Telephone Skills Training Course offered by pdtraining in Canberra, Adelaide, Melbourne and other cities in Australia.
Ever had the feeling you should have stopped and thought about what you were saying before you opened your mouth?
Cally Robinson, an Annuity Specialist for Challenger (an Australian investment management firm), is now applying this new skill and finding that she can better deal with the variety of situations that come across her path each day.
Recommended to attend a pdtraining course by one of her colleagues, she enrolled herself in our Professional Telephone Skills course for August of this year and her professional development journey had begun.
Annette, pdtraining‘s fantastic telephone skills trainer, led Cally to experience a variety of learning techniques designed to teach her and her fellow participants the skills they needed.
Cally was introduced to tools such as how to question effectively over the phone and how to manage irate clients professionally. Annette’s ability to create a comfortable learning environment in which any queries or concerns could be voiced was praised by Cally.
The small group made for an intimate day of developing professional phone skills and provided her with a valuable learning experience.
Pdtraining delivers 1000’s of professional development courses each year in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth, so you can be assured your training will be delivered by a qualified and experienced trainer.
All public Professional Telephone Skills Training courses include am/pm tea, lunch, printed courseware and a certificate of completion. Customised courses are available upon request so please contact pdtraining on 1300 121 400 to learn more.