According to a study by McKinsey, “70% of the buying experiences are based on how the customer feels they are being treated.”[i] People buy from companies that really cares for their purchase. A vital factor in expanding customer base and customer retention, organisations are fast recognising this fact. According to a Walker study, by the …
Customer Service Training
Tips and Tricks for Customer Service Training – Read articles related to creating repeat business by providing awesome customer service techniques.
Have you ever gone into a store or restaurant and the service was so bad that you promised yourself you’d never go back? To gain skills in serving customers, consider using Customer Service Training Course delivered by pdtraining in Brisbane, Sydney and other cities in Australia. What was it about the customer service experience that was …
What Are Centres of Excellence? Pd training is developing dedicated centres for excellence to provide organisations with comprehensive specialist programs to take the organisations to the next level. The centres for excellence will be Leadership for Leaders, Customer Service Excellence, Sales Excellence, Excellence in Coaching and Mentoring and Excellence in Dynamic Presentations. The centres for …
Our research tells us that our competitors never deliver these type of services because of a lack of creativity, and the reluctance to spend the money to provide the best possible resources to their customers.
On June 1st 2011, Professional Development Training added a range of new features based to our already cutting edge PD Training Client Portal that puts PD Training in a league of our own in Australia, and in the world as far as we know
For a goal to have real meaning, it must be realistic. To gain new skills in setting goals and accomplishing them, consider participating in Goal Setting and Getting Things Done Training Course offered by pdtraining in Adelaide, Perth and other cities in Australia. A goal should push your limits and capabilities, but not exceed what you …
Increasing the skill levels of the whole Company increases business throughput without increasing head-count, maximising both profitability and growth potential
An immediate judgment is made about your company based not on business research, financial analysis, results tracking, customer referrals or B2B needs analysis, but simply on the first thing they see or hear.
You know what? I got 3 customers in the 1st couple of weeks giving good comments on the forms, my first ones ever.
The reason this must be done gently, is that while the customer is NOT always right, they ARE always the foundation on which your business profitability is based.
The first thing I am always faced with when I run a Customer Service Training Course at pdtraining is how very few people and companies have a detailed picture of who their customers are.
When working on your customer Service strategy with pdtraining its not only essential to have a full description of all your customers, but equally its vital that you are aware of your companies sales process and how the customers came to be customers in the first place.