Theory in Practice – “Emma’s Story”: Customer Service Training in Melbourne, Sydney, Perth

Customer Service – Theory, Theory, Theory!

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Does any of it actually make a real-world difference?

Sure it does.  All of us trainers have real-world experience in the topics we present on, with real stories, both our own and those shared by attendees.  Emma (not her real name) sent in this email:

“I work in retail in a major chain-store in Sydney.  For my 19th birthday 3 months ago, my Father-in-law got me what I thought was the crappiest gift ever, a Customer Service training course, not the Xbox 360 I asked for.

I really didn’t want to waste my day off but they made me go.

It was actually pretty interesting, and the trainer was cute.  When I got back to work, things he had said kept popping into my head and they kinda made sense in the shop, so I gave it a go.

You know what?  I got 3 customers in the 1st couple of weeks giving good comments on the forms, my first ones ever.

Last week I got promoted to trainee manager, and HR said it was because of the good comments.

Turns out Bob [father-in-law] didnt just give me a day of training, he gave me a promotion!

For Xmas, I have asked for a communication skills course (Ill prob get the Xbox now, lol)”

This is just one of thousands of stories, a few we hear about, most we never do.

Theory –> Practice –> Results;  A proven progression.

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Pdtraining delivers 1000’s of professional development courses each year in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth, so you can be assured your training will be delivered by a qualified and experienced trainer.

All public Customer Service Training courses include am/pm tea, lunch, printed courseware and a certificate of completion.  Customised courses are available upon request so please contact pdtraining on 1300 121 400 to learn more.