Continuous Customer Service Improvement at pdtraining

Customer service training courses from pdtraining
Customer Service Training

In the previous post about World Class Customer Service, we outlined why pdtraining is the industry leader in the field of professional development training.

These resources and efficiency gains we provide to our clients provide the perfect platform to work together with 100% focus on the best possible training – without anyone from either organisation wasting time on administration and paperwork.

pdtraining is proud to offer these new and innovative customer-focused tools.

We believe many companies ‘are all talk’ when it comes to investing in customer-focused solutions. Our research tells us that our competitors never deliver these type of services because of a lack of creativity, and the reluctance to spend the money to provide the best possible resources to their customers.

We believe there is no better way to invest in our business than to invest in the tools for both our customers and our staff.

This strong focus on the customer, continuous improvement and innovation are partly as consequence of our recruitment strategy, but is also due to our internal training program.

We are proud to say that we ‘practice what we preach’, and have ongoing internal training, from our own curriculum on areas such as Creative Problem Solving and Lean Six Sigma and Customer Service.

By implementing this internal training program, we live and breathe our content, and can genuinely speak about it as advocates with our clients. And just as importantly, we also become demonstrable examples of the business benefits achieved from our training.

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Pdtraining delivers 1000’s of professional development courses each year in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth, so you can be assured your training will be delivered by a qualified and experienced trainer.

All public courses include am/pm tea, lunch, printed courseware and a certificate of completion.  Customised courses are available upon request so please contact pdtraining on 1300 121 400 to learn more.

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