Have you ever gone into a store or restaurant and the service was so bad that you promised yourself you’d never go back? To gain skills in serving customers, consider using Customer Service Training Course delivered by pdtraining in Brisbane, Sydney and other cities in Australia. What was it about the customer service experience that was […]
Continue reading:
How to Give AWESOME Customer Service: Customer Service Training in Brisbane, Sydney
What Are Centres of Excellence? Pd training is developing dedicated centres for excellence to provide organisations with comprehensive specialist programs to take the organisations to the next level. The centres for excellence will be Leadership for Leaders, Customer Service Excellence, Sales Excellence, Excellence in Coaching and Mentoring and Excellence in Dynamic Presentations. The centres for […]
Continue reading:
PD Training is Developing Centres for Excellence
Our research tells us that our competitors never deliver these type of services because of a lack of creativity, and the reluctance to spend the money to provide the best possible resources to their customers.
Continue reading:
Continuous Customer Service Improvement at pdtraining
On June 1st 2011, Professional Development Training added a range of new features based to our already cutting edge PD Training Client Portal that puts PD Training in a league of our own in Australia, and in the world as far as we know
Continue reading:
World Class Customer Service at pdtraining
For a goal to have real meaning, it must be realistic. To gain new skills in setting goals and accomplishing them, consider participating in Goal Setting and Getting Things Done Training Course offered by pdtraining in Adelaide, Perth and other cities in Australia. A goal should push your limits and capabilities, but not exceed what you […]
Continue reading:
Goal Setting and Getting Things Done: Training Course in Adelaide, Perth
Increasing the skill levels of the whole Company increases business throughput without increasing head-count, maximising both profitability and growth potential
Continue reading:
Top Sports Stars Pay for Training for Two Reasons; The Same for Businesses
An immediate judgment is made about your company based not on business research, financial analysis, results tracking, customer referrals or B2B needs analysis, but simply on the first thing they see or hear.
Continue reading:
The Importance of Professional Telephone Skills: Training in Sydney, Adelaide
You know what? I got 3 customers in the 1st couple of weeks giving good comments on the forms, my first ones ever.
Continue reading:
Theory in Practice – “Emma’s Story”: Customer Service Training in Melbourne, Sydney, Perth
The reason this must be done gently, is that while the customer is NOT always right, they ARE always the foundation on which your business profitability is based.
Continue reading:
Is the Customer Always Right? Customer Service Training Course in Sydney, Perth
The first thing I am always faced with when I run a Customer Service Training Course at pdtraining is how very few people and companies have a detailed picture of who their customers are.
Continue reading:
Customer Service Training in Brisbane, Parramatta
When working on your customer Service strategy with pdtraining its not only essential to have a full description of all your customers, but equally its vital that you are aware of your companies sales process and how the customers came to be customers in the first place.
Continue reading:
Lifetime Value of a Happy Customer: Customer Service Training Course in Sydney, Brisbane, Parramatta
Customer service is not about always saying Yes, it is about understanding, listening and genuinely aiming to meet your customers needs.
Continue reading:
Customer Service Training Theory in Practice: Customer Service Training Course in Melbourne
1300 121 400
LOGIN
