Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans who buy your products and services again and again?
You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.
In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your promises.
You will learn about your own personality type as well, as other personality types, and how to engage others in an entirely new way that provides a path to better communication and delivering an improved customer service experience.
PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!
Click Here to See What a Customised Customer Service Training Program Looks Like.
The PD Training Customer Service course is fun and effective and will improve the way you approach delivering service to your clients. This course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.
Customised Customer Service courses are available for organisations that require specific scripts or product knowledge. Contact us today for a free quote!
After completing this course participants will be able to:
Trish did a fantastic job with our slightly dysfunctional group. Her background knowledge on neurology and the way the brain works in terms of 'being present' and 'above the line' was GREAT! To be honest I thought this course was going to be dull and bland but experienced the complete opposite, would recommend a training session with Trish anytime!
-Armada Solutions
Having been to many seminars and courses over the years, it was refreshing to have an overview of the experiences I have gained. I guess the most useful part of the course was the "up-to-date" customer greetings face to face and over the phone. Times change I guess. I enjoyed the interaction with my fellow workers and the chance to have my own input.
-My Repair Build
It was fantastic to have Jessica come in and train our team. The course was highly appropriate for our customer support centre and I believe each individual benefited from the training provided. Jessica did a fantastic job of engaging each of the staff members and had each of them contribute to the day. She tailored the training to our specific requirements and worked on the fly where needed to get the most out of our team. Ryan has done a great job to sort through any concerns or initial reservations that I had in regards to training and helped pick the right course for our team. Overall a really great experience and I will be recommending follow up courses to my management team in future.
-Siteminder
"Richard was absolutely wonderful, he tailored the experience to suit our industry needs and asked questions to clarify if the situation suited us. He was enthusiastic and very personable. He was great!"
"Listening exercises were great for understanding how communication works."
-Queensland Vet Specialists
"The trainer managed to 'get everyone on-board' most efficiently. Within a short time, staff were talking to each other and grappling with the way we deal in Customer relations at the College. It was a most successful session."
-Independent Schools Victoria
"I found this course to be really beneficial, not only helpful with my current job but something I could utilise in all aspects of my life - More like a self- help, life coaching/mentoring course - Gave me a bit of perspective. Thoroughly enjoyed course and had me thinking outside my norm."
"I enjoyed the course as it gave me reminders and tips on how to give better customer service. Reactivated my thinking and made me realise some things you just do automatically without even thinking for customers. Loved the section on Five Levels of Focus."
-Spectrum Brands
"The trainer was absolutely fantastic. There was only myself and one other girl which I think made the trainer's job a little easier but the trainer made us feel welcome and comfortable and was very supportive and open to hearing our thoughts, ideas and opinions. I would 110% recommend her and the course she taught to others."
-Parliament of Victoria - Department of Parliamentary Services
"Customer service covers much more than I imagined and included a valuable look at team members profile. The co-ordinator created an environment that encouraged participation from everyone which had a positive impact on the team improving respect and cohesion."
-Department Of Finance
"Most useful part of this course for me was the strategies for helping an upset customer, the cultural differences and on the objective and subjective Language."
-Moonee Valley Racing Club
"I was very happy with the course and found it very interesting and provided ideas and solutions that I will use in future. Having previously attend an 'in-house' session on customer service, I found this to be far better and the trainer was great!"
-Fusion5 (VIC)
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
In order to create higher levels of customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time. In order to achieve this, it is important to ask yourself some questions:
This Customer Service Training Course is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives more rewarding by consistently providing exceptional customer service to both internal and external customers.
See the Live Online tab for the course outline for the live online course
After completing this course, participants will have learned to:
Topic 1
Brand Ambassador or Brand Assassin?
Topic 2
Customer Diversity
Topic 3
We Choose to Serve
Topic 4
Communication – the Key to Great Service
Topic 5
Navigating the Negatives
Topic 6
Creating a Service Culture
Topic 7
Reflections
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
We take care of all of the details, so you don’t have to:
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
After completing this course, participants will have learned to:
Topic 1
Customer Diversity
Topic 2
We choose to serve
Topic 3
Communication – the key to great service
Activities and discussion for engaged learning all day.
On average PDT trainers have 15 years industry experience and 7 years training experience.
We always tailor activities and scenarios to be relevant to you.
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi-national training company.
Support, reinforcement & extension eLearning and videos in the App.
Brisbane1.0 day course Level 2, 21 Mary Street Brisbane QLD 4000 $770.00 |
10 DecemberMissed out |
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After completing this course, participants will have learned to:
Topic 1
Brand Ambassador or Brand Assassin?
Topic 2
Customer Diversity
Topic 3
We Choose to Serve
Topic 4
Communication – the Key to Great Service
Topic 5
Navigating the Negatives
Topic 6
Creating a Service Culture
Topic 7
Reflections
Activities and discussion for engaged learning all day.
On average PDT trainers have 15 years industry experience and 7 years training experience.
We always tailor activities and scenarios to be relevant to you.
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi-national training company.
Support, reinforcement & extension eLearning and videos in the App.
Learn about customer service elements in a modern world such as serving diverse audiences, diffusing heated situations and universal principals of great service.
Buy Customer ServiceThe most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.
Not exactly what you needed? Try other courses in the Customer Service Courses Category