Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans who buy your products and services again and again?

You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.

In this fun and exciting professional development course you'll learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your promises.

The PD Training Customer Service course is fun and effective and will improve the way you approach delivering service to your clients. This course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Customised Customer Service courses are available for organisations that require specific scripts or product knowledge.  Contact us today for a free quote!

Your Learning Outcomes
Customer Service Training Course

After completing this course participants will be able to:
  • Understand the significance of customer touchpoints
  • Understand customer diversity
  • Explore the principles of great service
  • Apply critical communication skills
  • Learn lessons from your most difficult customers
  • Know how to defuse situations with customers and to handle tough situations
  • Know how to contribute to and create a customer service culture
Duration: 1.0 day course

Your giving outcomes
every time you book with us we give
to someone in need for you


Customer Service Training Course Reviews:

''...whilst I have completed many customer service courses previously, the trainer really promoted self awareness and how to obtain the best results by changing your own behaviour as opposed to the client's behaviour..."

"I believe the course is useful, and almost wish there was a second day for further teaching on interaction and perhaps working on oneself or some team building/team interaction content."

"It was a great day, we really appreciated the fact Troy had taken the time to learn our roles and made the content really relevant."



"I believe the trainer had a lot more information to share. He was very knowledgeable on his subjects material and whilst I have completed many customer service courses previously the trainer really promoted self awareness and how to obtain the best results by changing your own behaviour as opposed to the clients behaviour. The trainer also was able to advise of additional reading material regarding emotional intelligence which would help when dealing with clients."

-Department of the Environment


"I absolutely loved my PD Training with Tony. He is wonderful and enthusiastic trainer, who tries to accommodate for everyone’s needs. His knowledge of his client was exceptional and his content was brilliant."

"I found the material fantastic and was relevant to our needs as a training department. It has given scope to improve our learning materials."

"Troy is a fantastic educator. Whilst the course content was relevant my current role is less about customer service and more about upwards management. Though I can certainly see the value in the use of he skills and techniques I learned today an many aspects of my communication."

"Andrew was an excellent trainer, he engaged the room at all times, he listened and responded to everything we out forward. I left feeling confident that I understood everything we had gone over and what direction I was personally aiming for. Absolutely enjoyed the training session. Thanks again."

-Chromagen Australia Pty Ltd


"Whilst I had already been on many Customer Service Workshops during my 30 years in the Banking Industry I still found a few areas that I could improve on. It was also good to have a refresher to assess my knowledge making sure it is relevant to my current work placement."



"Andrew was a fabulous presenter, one of the best trainings I have attended."

"Trainer was great and really focused on what we needed as a company to give good customer service."

-Community Living And Respite Services


"Lots of information, good refresher and reminder of what is important in customer service. And a few new ideas and strategies to try in the future."

"Jill did a really good job not having personal experience working in libraries. I am sure she will learn from each session and have a far greater understanding. The basics of customer service was very well covered and a great refresher with a gem or two for me to take away. Thank you."

-City of Perth


"The course was relevant to my role within Caltex, it reaffirmed to me the importance of our mannerisms when talking to others and customers either face to face or over the phone."

"Great course - enjoyed the interactive roll play component as keeps the class energised and interested."



"I thought Troy was awesome, so clear in explaining topics, he made the day fun as well as a learning experience."

"...after the trainer explained the point of the activities I realized that they were very useful. I found areas about myself that need a lot of improving thanks to the course and the way it was delivered."



"Troy was a fantastic trainer. He delivered insightful content in an engaging manner. The knowledge I learnt in the course is not only relevant to my work with the QSO but also helpful for re-thinking approaches to everyday life as well."

-Queensland Symphony Orchestra


"I thought that the course was practical and enjoyable and that Leigh did a good job of 'tailoring' the available modules and coursework to our own circumstances and environment. We got through quite a lot in a short time and managed to sow a lot of productive seeds/thoughts to develop further with the team."

-Greyhound Racing SA


"Anita was a great trainer, very friendly and informative. She catered to the needs of our group."

"I thought Anita was excellent! She had really good energy and she engaged us all. I thought she was easily your best trainer that I have worked with. I was so busy yesterday and I thought, "Oh God, training today is the last thing I need," but I am really glad that I went. I enjoyed it very much."

"Anita engaged all participants as a group and individually. Tailoring the course to meet the individual and group needs. She has amazing ability to capture the room."

-The Royal Australian and New Zealand College of Radiologists


"A great experience and I am using what I have learned already."

-Kitchengroup Pty Ltd


"Our trainer tended to our groups concerns and needs for the course and we came out knowing ourselves not only better but also our customers and their expectations. We have made minor changes to our customer service that were required and the feedback and outcome from our customers has improved."

-ZOLL Medical Australia


"I was very impressed with how much the trainer taught us about ourselves. Useful tips that i will use in my personal life as well as professionally."

-ConvaTec (Australia) PTY Ltd


"I actually really enjoyed the training course. Got a lot out of it and the content was interesting and delivered in a way that was engaging and easy to learn in. Trainer was excellent, good impression, knowledgeable and good training technique."

-CAPS Australia


"I went into this course expectant and it provides so many ideas to improve customer service that I wouldn't have thought of and its impact to the customer. The trainer reinforced ideas that would and wouldn't work for the business which encourages marketing by word of mouth. A well invested course."

-Sustainability WA"


"The trainer was great - she really made the course content relevant to our organisation. I learnt a lot of things that I am going to use in my future communications not just with customers but also with everyone I interact with. I was a very rewarding day."

"The training was geared specifically for our organisation and did not follow the lines of the usual training module. The trainer was excellent in being able to pick up the needs of the group and tailor the training accordingly."

-Options Disability Support


"Great Trainer, would definitely book in again, engaging and personable!!"

"This was a very inspiring course and I felt that there was relevant information regardless of which program we work for. I am already putting into practice some of the tools and techniques shown to us. I will also be sharing information from this course with my own team. I wish they could all do the course however this is not possible as we need training after work hours in Children's services to accomplish this."



"I think that the course reinforced information that I already knew. It made me reassess some of the ways in which I use this information and how it can be delivered via customer service in a better way. I hope that it will make me pause and think before I speak or act. David was very easy to interact with and it was a light heart'd day."

-Daramalan College


"The course was excellent and the trainer was awesome. He was very knowledgeable and was able to relate the issues specified to our particular environment which was very helpful."

-Jones Lang Lasalle


"The Customer Service course was great (I have attended 3 courses this year with Derrick and he is a great trainer), although this course included a lot of conversation with regards to dealing with difficult people, as opposed to customer service as such."



"In over 30 years of Customer Service roles, some of those in Management, this training is the best I have received. The day was fun, fast-paced and entertaining. The facilitator was engaging, smart, knowledgeable, and interesting. The topics covered were relevant for not only customer service roles but any role which involves a people-customer focus. This training has given our workplace a benchmark to create policies on phone etiquette, face-to-face customer service as well as employer expectation on dress, appearance and appropriate behaviour. I would thoroughly recommend this company to any business looking to improve their customer service standards."

"Very well presented and content relevant and insightful."

-Assisi Catholic College


"Deidre was AMAZING! She is such a good teacher and definitely made the classes fun and informative."

-Computer Merchants


"Karen was fantastic and did a great job, especially managing some strong personalities in the group! a day well spent, thanks Karen :-)"

-Fusion5 (VIC)


"Course was great, learnt that I rush some jobs and I need to slow down, this will help me provide better and higher customer service."

-Jones Lang Lasalle


"Karen was absolutely amazing!!! She is so positive and fun. She totally knows how to connect with each person in the room and to make them feel comfortable and valued. The day ran so quickly, no time to feel bored at all. This was my first course of this type. I look forward to doing and learning more. So professional!!!"

-Royal Academy of Dance Sth Qld Regional Advisory Panel


"I went in skeptical as my position doesn't require phone contact on a regular basis (only about 3-5+ calls/wk) so I just tried to relate it to the outside world of interacting with family & the general public. As I have rated, I thought Troy did a great job."

"I found the course most interesting especially are the different people- eg Coach - the trainer was extremely engaging."

"Our trainer was upbeat & knowledgeable. There were new things I learnt from the course which would be helpful in the job."

-QML Pathology


"Given the varied degrees of staff, I think the presenter did a great job to provide core information on Customer Service."

-Department of Commerce (WA)


"Thanks for the manual, long read but comprehensive."

"Overall, the training was relevant to my line of work."

-Wellways Healthcall


"Particularly useful in how to better prepare yourself for phone call/stress in and out of work."

-Department of Commerce (WA)


"I was very happy with the course and found it very interesting and provided ideas and solutions that I will use in future. Having previously attend an 'in-house' session on same subject, I found this to be far better and the trainer was great!"

-Fusion5 (VIC)


"Most useful part of this course for me was the strategies for helping an upset customer, the cultural differences and on the objective and subjective Language."

-Moonee Valley Racing Club


"The course was beneficial to everyone who was there. Understanding and constructive ways to use different idea's in customer service."

-SRG Finance


"I liked the interactive aspect of the training."

"I found Anita to be an excellent/positive trainer. The course itself was well thought out and met the needs of our company."



"Customer service covers much more than I imagined and included a valuable look at team members profile. The co-ordinator created an environment that encouraged participation from everyone which had a positive impact on the team improving respect and cohesion."

-Department Of Finance


"Candy is engaging, enthusiastic and funny."

"Trainer was excellent and engaging."

-EIS Health


"Anne is an exceptional trainer and very knowledgeable. I will recommend her to my family and friends."



"Trainer was excellent, very enjoyable and i thoroughly enjoyed the training."



"Course material was broader and more useful than the course title would suggest, largely because of the personal experience / knowledge of the presenter."



"Helen was great, very well run course and informative."



"Most useful part of the course was learning how to deal with awkward customers and situations."

-Hoxton MPM


"Best course I have ever been to. Richard did an awesome job!"

-All Brands Toys Pty Ltd


"Learning about the rule of 3 was useful and knowing this can help me with my day to day work tasks."

"I was impressed with the knowledge of the trainer. She engaged with the group very well."

-Data Action Pty Ltd


"I thought Gina was one of the best trainers I have ever had and she provided an alternative method of lecturing about course content while keeping her audience engaged and enthusiastic."

"The course was insightful. I found the session was run very well, showed different approach that was relevant to our teams needs and was a full day that kept the group engaged and interested."

-SafeWork SA


"The whole course was good, our trainer kept us all involved and made it easy for us to understand."

-Corinthian Doors (Australia) Pty Limited


"The focus on the importance of the individual and ownership was of most value."

-Shire of Cardinia


"The trainer was absolutely fantastic. There was only myself and one other girl which I think made the trainer's job a little easier but the trainer made us feel welcome and comfortable and was very supportive and open to hearing our thoughts, ideas and opinions. I would 110% recommend her and the course she taught to others."

-Parliament of Victoria - Department of Parliamentary Services


"Richard was absolutely wonderful, he tailored the experience to suit our industry needs and asked questions to clarify if the situation suited us. He was enthusiastic and very personable. He was great!"

"Listening exercises were great for understanding how communication works."

-Queensland Vet Specialists


"Gina really got the group's undivided attention, good combination of presentation and participation."

-Data Action Pty Ltd


"I found the way that Ash encouraged discussion to be particularly effective. These are conversations that the staff at WAIFS have been needing to have for a long time and it was really good to finally have these take place."


"I enjoyed group work very much. It gave me the chance to discuss important topics with all my colleagues and have a better understanding of my colleagues attitude towards our job."

-WA Institute Of Further Studies


"Joe was very informative. As our training course had only two people he was able to cater the content to our relevant fields. He was good at facilitating discussion and offered a lot of insight."

-QBE Insurance


"Found the course user friendly and easy to relate to. Joseph was able to draw good class involvement and made the day enjoyable."

-Wesley Mission


"I found this course to be really beneficial, not only helpful with my current job but something I could utilise in all aspects of my life - More like a self help, life coaching/mentoring course - Gave me a bit of perspective. Thoroughly enjoyed course and had me thinking outside my norm."

"I enjoyed the course as it gave me reminders and tips on how to give better customer service. Reactivated my thinking and made me realise some things you just do automatically without even thinking for customers. Loved the section on Five Levels of Focus."

"Information was informative."

-Spectrum Brands


"The trainer managed to 'get everyone on-board' most efficiently. Within a short time, staff were talking to each other and grappling with the way we deal in Customer relations at the College. It was a most successful session."

"Good Course and very informative."

"Activities are good and hands-on,related to work place. we cant use same strategies all the time. Learn how to handle difficult customer."

"Certain sections of the PD were great Learning the Profile Markers- people focused."

-Independent Schools Victoria


"Joe was a great trainer. Has so much knowledge. I found it interesting learning about how the brain works and how that can help in customer service."

-Bailey Property & Livestock


"Course was engaging and very informative. We were shown lots of tools to help us better ourselves as customer service representatives."

Bureau Of Meteorology


"Ash was a great trainer ,he made it enjoyable for us."

"Very informative. I enjoyed every aspect."

City Of Vincent


"Karen was fantastic, would definitely use her again. Would like to spend more time on time management and organization. That small factor aside, the course was excellent!!"

"Overall, it was very informative."

Victoria University


Siteminder logo
It was fantastic to have Jessica come in and train our team. The course was highly appropriate for our support centre and I believe each individual benefited from the training provided. Jessica did a fantastic job of engaging each of the staff members and had each of them contribute to the day. She tailored the training to our specific requirements and worked on the fly where needed to get the most out of our team. Ryan has done a great job to sort through any concerns or initial reservations that I had in regards to training and helped pick the right course for our team. Overall a really great experience and I will be recommending follow up courses to my management team in future.


Clayton Salon logo
I have always received fantastic service, co-operation and response from PD Training. They always go an extra mile to serve their customers. I strongly recommend PD Training to all my industry colleagues.

-Clayton Salon

Menya Noodle Bar logo
The trainer Kirsty was organised topic of training very well. She made satisfied my expectation of this training. Thank you very much.

-Menya Noodle Bar

Grampians Community Health logo
This was one of the best trainings I have participated in, my team were all really impressed and enjoyed the training immensely. Thank you Michaela was terrific!!

-Grampians Community Health

Freebott logo
Sally was a really great teacher. She was positive, helpful, really friendly and she answered every question I asked her. She made it a really enjoyable course! Thank you!

-Freebott PTY LTD

Freebott logo
It well structured and the facilitator was very friendly and clear.

-Freebott PTY LTD

IGA Metcash logo
The course was very well run and I think everyone enjoyed it, it was topical and everyone seemed to have input.


Australian Electoral Commission logo
The course was dynamic, relevant and well received by all participants. Troy is a confident and engaging trainer who delivered a fantastic session. I will be recommending this course and your company for future AEC training requirements.

-Australian Electoral Commission

Australian Electoral Commission logo
I really enjoyed the course and thought the presenter was excellent. His personal recounts were relevant and topical. His engagement with staff was excellent... I gained a refreshed outlook and up to date information.

-Australian Electoral Commission

Siteminder logo
Very good training, would recommend to friends in 'Customer Service Roles'.


Siteminder logo
What enhanced the session was the enthusiastic participation and input by all members of the group.


Siteminder logo
Awesomenessly awesome!!


Tafe NSW logo
Trainer had a high level of energy and understanding of group dynamics.

-Tafe NSW

Tafe NSW logo
I thought that the course was a great help to the Library Staff.

-Tafe NSW

Tafe NSW logo
Pam made a subject that could have been very boring exciting and interesting to learn. Enjoyed all her stories and created a great rapport with all staff.

-Tafe NSW

Tafe NSW logo
Full of fun and very useful session. it was worth attending it.

-Tafe NSW

Grampians Community Health logo
Held our interest all day, very professional.

-Grampians Community Health

Grampians Community Health logo
Congratulations to Michaela. She involved all participants in the activities/discussions and was very flexible in how parts of the discussion went and then easily brought us back to the main aim of the course. Her summations was great as well.

-Grampians Community Health

Grampians Community Health logo
Michaela is a fantastic trainer, she really knows her stuff, delivery was great. Fantastic day can't say enough nice things about the whole experience. Thank you.

-Grampians Community Health

Holcim logo
Nothing the Trainer we had was one of the best I have had over the 7 years I've been here.


Holcim logo
Karen was great! Energetic, encouraged a laugh and it didn't like a boring training course at all it was educational yet fun!!


Holcim logo
Fantastic Trainer - look forward to her presenting other courses that I will be invited to. The course reminded me to apply my customer skills so that customers can get 100% satisfaction.


Holcim logo
One of the most beneficial courses i have ever attended. Anne was very helpful and professional. She is worth more money.


QLD Parliament logo
Julie was a wonderful presenter. She was able to tailor the session to address the issues/needs identified during the session for individuals and made it relevant for the group.

-Queensland Parliamentary Service

IGA Metcash logo
I would just like to say that the course was a lot of fun and certainly gave insight to things I had not been aware of before even though I have spent many years in Customer Service. Thanks for a great experience.


My Repair Build logo
Having been to many seminars and courses over the years, it was refreshing to have an overview of the experiences I have gained. I guess the most useful part of the course was the "up-to-date" customer greetings face to face and over the phone. Times change I guess. I enjoyed the interaction with my fellow workers and the chance to have my own input.

-My Repair Build (formerly R&S Trading)

Clockwork logo
I found that team work was really helpful and talking bout what everyone else has experienced and how to deal with it.


MGa Insurance logo
The presentation was very professional & the subject is a big part of our day to day life dealing with clients, fellow workers & family/friends.

-MGA Insurance Brokers Pty Ltd

MGa Insurance logo
Speaker was great! very funny and made it a bit more fun! :)

-MGA Insurance Brokers Pty Ltd

MGa Insurance logo
The trainer was very friendly and enthusiastic and made the course very interesting.

-MGA Insurance Brokers Pty Ltd

Department of Sustainability logo
Anne was great - very engaging - I felt that I can use the tools she has given me.

-Dept. of Sustainability Environment Water Population and Community

Armada Solutions logo
Trish did a fantastic job with our slightly dysfunctional group. Her background knowledge on neurology and the way the brain works in terms of 'being present' and 'above the line' was GREAT! To be honest I thought this course was going to be dull and bland but experienced the complete opposite, would recommend a training session with Trish anytime!

-Armada Solutions

Armada Solutions logo
Trisha delivered the session in a great way, I was impressed with her knowledge and I believe we gained good value out of the exercise.

-Armada Solutions

Vic Department of Health logo
Love the way the course was set out very fun and friendly.

-Department of Health (Vic)

Junkee Media logo
I though Ann was absolutely FANTASTIC. Very friendly, outgoing and fun without being unprofessional. Easy to listen to and understand - you have a great trainer on your hands!

-Junkee Media (formerly The Sound Alliance)

Almax Aluminium logo
Thank-you Simon. The day left me feeling positive and refreshed ready to go forward with many new and revamped ideas.

-Almax Aluminium

I was a bit skeptical about this, as I usually am with these sort of things. But I found it to be a really enjoyable & easy experience, and I feel that everyone in the course not just myself could take a lot away from it.

-Vinidex Pty Ltd

Elders logo
I enjoyed the Body Language section of the training, as well as the information about keeping a positive attitude. The course was entertaining, informative and very beneficial to me.


Elders logo
I found the topic of body language/non-verbal cues particularly interesting. Very well presented, thankyou!


Cospak logo
The trainer was a fun, approachable guy and I enjoyed the day while learning a lot. I would highly recommend this course to anyone looking to improve their role in customer service.

-Cospak Pty Ltd

BgC logo
I enjoyed the casual atmosphere of the course. Being able to talk about my experiences and needs was a great help.

-BGC Cement

It Vision logo
Good interaction with students.

-It Vision

Beatty Park logo
The course was that informative that I could relate to it with my personal experiences both at home and at work.

-Beatty Park Leisure Centre

More happy clients

Course Outline
Customer Service Training Course

Download Customer Service Training Course Outline


In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time. In order to achieve this, it is important to ask yourself some questions:

  • Do you or your staff have the right skill sets to deliver exceptional customer service?
  • How do you currently improve your Customer Service Skills and approaches?
  • Do you strive to continuously improve your customer service?
  • Do you listen to your customers and their needs?
  • Do you currently listen effectively to uncover the customer’s true needs?
  • Are internal customers understood and prioritised? 

This Customer Service Training Course is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service to both internal and external customers.

Customer Service Training Course - Lesson 1
Brand Ambassador or Brand Assassin?
  • What is customer service?
  • Customer Behaviour
  • Why Customers Leave
  • The Benefits of Brilliant Customer Service
  • Reflection
Customer Service Training Course - Lesson 2
Customer Diversity
  • Cultural diversity and the global customer
  • Generational differences
  • Reflection
Customer Service Training Course - Lesson 3
We choose to serve
  • Customer Empathy
  • Principles of great service
  • Reflection
Customer Service Training Course - Lesson 4
Communication – the key to great service
  • Listening
  • Writing
  • Personal Style
  • Reflection
Customer Service Training Course - Lesson 5
Navigating the Negatives
  • Learning from worst-case scenarios
  • The Steps of Acknowledgement
  • Handling Tough Situations
  • Reflection
Customer Service Training Course - Lesson 6
Creating a Service Culture
  • Management Focus
  • What can you do?
  • Living the Culture
  • Reflection
Customer Service Training Course - Lesson 7
  • Create an Action Plan
  • Accountability equals Action

In-House Training We’ll focus on what matters most to you and tailor to your context

Delivery Options for In-house training

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Trainng Management Centre which takes care of a heap of things before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Generates Sign in Sheet

(So you don’t have to)

Generates Branded Flyer

If you if you want to ‘promote’ internally

PDF’s of Certificates

(can be co-branded with your logo)

Collects and Reports feedback

(So you don’t have to)

Complete Results Dashboard

(including trainer insights)

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Do you already have systems and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Public Class Dates for
Customer Service Training Course


  • Time: 09:00:00 - 16:30:00
  • Small classes, average 5 people, max 16
  • Lunch and refreshments included
  • Pay on Invoice or by Credit Card


  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)

Wish you had a larger training budget?
you can give your team unlimited training
learn more

Location Date 1 Date 2 Date 3 Date 4
Karstens Conference Centre, Canada House, Level 1, 111 Harrington Street Sydney NSW 2000
February 7
1.0 day course
Filling fast
March 26
1.0 day course
Filling fast
May 20
1.0 day course
Filling fast
July 24
1.0 day course
Filling fast
Karstens Conference Centre, 123 Queen Street Melbourne VIC 3000
February 7
1.0 day course
Filling fast
March 26
1.0 day course
Filling fast
May 20
1.0 day course
Filling fast
July 24
1.0 day course
Filling fast
PD Training Pty Ltd, Level 2, 21 Mary Street Brisbane QLD 4000
February 7
1.0 day course
Filling fast
March 26
1.0 day course
Filling fast
May 20
1.0 day course
Filling fast
July 24
1.0 day course
Filling fast
Karstens Conference Centre, Level 1, 111 St. Georges Terrace Perth WA 6000
February 7
1.0 day course
Filling fast
March 26
1.0 day course
Filling fast
May 20
1.0 day course
Filling fast
July 24
1.0 day course
Filling fast
International Visualisation Centre, 19 Young Street Adelaide SA 5000
February 7
1.0 day course
Filling fast
March 26
1.0 day course
Filling fast
May 20
1.0 day course
Filling fast
July 24
1.0 day course
Filling fast
Dialogue, 4 National Circuit Canberra ACT 2600
February 7
1.0 day course
Filling fast
March 26
1.0 day course
Filling fast
May 20
1.0 day course
Filling fast
July 24
1.0 day course
Filling fast

When you book a Public Class with PD Training you can expect:

Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Orgmenta app

Embed Learning A great training course is only the beginning to lasting change.

To help you get lasting change from training we engage your participants

Before training

Pre course activity & chat with the trainer about personal learning goals

During training

At the course conclusion participants are encouraged to add an action plan and select an accountability buddy

After training

  • Participants can access course materials and extension content + more
  • If they picked an accountability buddy, they will have that meeting as well

We welcome your participants for Refresher Training on our public classes at no cost for 12-months (subject to availability)

All made easy via our orgmenta participant app

More ways we can help achieve lasting change include:

1. Make it Stick Packs - 6 months of 10-15 minute activities to run at meetings

Designed to be easy to use for Team Leaders, Managers, Trainers or other nominated Learning Champions these packs have 6 simple and quick activities to reinforce learning from the original course.

When you choose this option, we provide your nominated Learning Champions with a 3-hour session in how to run the activities so they have the resources and confidence to integrate these into your normal team meetings or as stand alone lunch 'n' learn sessions.

Make it Stick packs are available for all PDT Signature Series courses.

2. Follow-Up Coaching by our Trainers

Our Trainers can come back onsite and run coaching and reinforcment sessions for your team members. These sessions are most commonly 90-minutes long, and are designed to help people share and collaborate, helping them gain insights and confidence to apply what they learned so you see value from the investment in training with a lasting change.

Our purpose is to deliver lasting impact, and we believe this is a powerful step in achieving lasting change, so to encourage you to give your people that extra opportunity to really see change, if you book a follow up session within 90-days of the original course date, we’ll come back onsite for 1/2 price.

3. Physical Products - visual reminders to keep key concepts alive

Many of the 'aha' moments in courses can come from the increased awareness of ourselves and our colleagues, these come through the REACH Profiles that is integrated into many of our courses.

The insights lead us to better recognise our tendencies and strengths, understand how to be more mindful of adapting to the needs and preferences of our team and our customers.

The insights are put into practice by appreciating the benefits of our diversity and either learning to adapt or implementing a strengths-based management approach.

We have a great range of high quality products that can keep these impactful moments top of mind back in the workplace.

REACH to my Team
Visualizer / Reminder

The REACH Team Visualizer/Reminder can be used in multiple ways in both training and in the office. When displayed in a high traffic area REACH will be kept top of mind. Below are guidelines for use of the REACH Team Visualizer / Reminder which is also in downloadable format.

The REACH Team Visualizer / Reminder comes in two sizes of A0 841 x 1189 mm and A1 594 x 841 mm and is made from a sturdy 5mm corflute.

REACH to my Team Visualizer / Reminder guidelines for use

  • For this activity the simplest way to plot all participants on the REACH Grid is by generating TEAM Insights Report from the REACH Ecosystem which will give the position of everyone participating.
  • Place the REACH Team Visualizer / Reminder on a flat surface, preferably a wall, where it is clearly visible. Ask participants to mark their REACH position on the grid with a sticky dot. Recommend that participants put their initials on the sticky dot so they can easily locate themselves later. Each person’s REACH can revealed one at a time in a group activity. This allows for everyone to identify the dynamic that they will have with each other. Are they in the same quadrant or are the polar opposites? How do they "REACH" each other?
  • When you construct this activity with participants who have not seen their REACH score, they begin to develop a sense of self-awareness and their blind spots as well as of those around them.
  • The REACH Team Visualizer / Reminder is a powerful way to keep Team Dynamics and REACH alive. It can be revisited on a regular basis, people can be added, removed or moved by simply adding, removing or moving dots.
Download REACH Team Dynamic Visualiser guidelines

Keep it Alive

REACH Cubes are designed to build empathy and grow an appreciation for thinking differently. They encourage productive and positive interactions in the workplace, workshop or personal development sessions. They can be used in any creative way to grow REACH and below we have provided two recommended activities for use. The REACH Cubes pack comes with 4 REACH Cubes one representing each REACH Quadrant. Each REACH Cube is 7.5 cm squared and are made from durable EVA Foam.

Keep it Alive REACH Cubes Activity 1 – Thinking Outside the Square

When people are participating in activities during REACH workshops, training or personal development sessions provide each participant with a REACH Cube and ask them to complete the activity or interaction Thinking and Behaving based on what REACH Cube was provided to them.

Are they the Advisor focused on detail and doing?

or a Coach focused on People and Action?

This brings a whole new level of empathy building and appreciation for the strength of thinking differently.

Keep it Alive REACH Cubes Activity 2 – Grow Your REACH in your space

After REACH has been introduced using the REACH Training continue to keep REACH alive in the workplace by providing each person with a set of 4 REACH cubes to take back to their work space.

Personal REACH and the REACH of their colleagues can be grown by using these cubes on a regular basis with these great ideas:

The Desk Stack:

Stack your REACH Cubes on your desk and on top of the stack place the cube that is reflecting your current REACH zone. Ensure that you have the side that says “Thanks for dropping by, right now I am in my __________ quadrant” facing outward so those approaching your work space know how you are feeling and acting at that current time. This is designed to help those around you recognise different behaviours/responses they may or may not receive from you based on the situation and REACH zone.

Think Before I Act:

Use your REACH Cubes to be mindful of your interactions with others. Whilst interacting use the cubes to review your behaviours and actions. Take up the cube of the quadrant you currently feel you are in and review these sides: Think before I act: Is this what I need to be right now? Flip the cube over to the side of the profile overview and think about the style in which you are Communicating, Conflict-handling, Delegating etc. Is this what you need to be to REACH the person you are interacting with? If not find the REACH Cube that best suits the situation and maximises your REACH with that person and use the profile overview to help guide your interaction.

Download REACH Cubes Activity File

Learn to REACH

Learn to REACH Labels are a great low-cost substitute for the REACH Caps or REACH Cubes or the more physically interactive REACH Floor Mat. They work well in small and large team activities and can be used as a quick way to identify how others act and think through a different quadrant that is not theirs. They can learn to appreciate the different communication, conflict handling, delegating, planning and learning styles of others and through this increase their REACH.

The REACH Labels are made of a high quality fabric sticky labels that are designed to last all day training sessions.

These work well after training when stuck to people’s monitors or workstations.

View all of the REACH Training and reinforcement products Here
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Customer Service Training
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