Top 10 Skills for Mastering Body Language – Australia

How important is body language? Dr. Albert Mehrabian in 1967 conducted two studies in which he concluded that in communication “words account for 7%, tone of voice accounts for 38%, and body language accounts for 55% of the liking.”[i] The study changed our usual perception that words are most important in communication.


The New York Times article The Definitive Book of Body Language also says that body language makes up a substantial part of our communication. Anthropologist Ray Birdwhistell, like Mehrabian “found that the verbal component of a face-to-face conversation is less than 35 percent and that over 65 percent of communication is done nonverbally.”[ii] Researchers now agree that body language is what dictates our communications, not spoken words. Here we have top 10 skills that make you master non-verbal communication.




Body Language




Know your body language, tweak it to look confident and in control



Grow in Self-Confidence


Be aware of what you say and how you say it



Tone, Pitch & Speed of Voice




Practice speaking in the right tone, pitch and speed to persuade and express confidence



Emotional Intelligence



Understand your emotions and that of others to gain self control



Listen Actively



Listen attentively and ask questions to enrich a conversation



Manage Difficult Conversations



Study the body language of others, and manage your own verbal and non-verbal signals to create a positive, open environment



Easily Communicate Across Cultures



Understand their communication style, listen and ask questions. Build trust by accepting differences



Be the Leader



Adopt the body language of a leader. Identify your style and evolve it



When Communicating Virtually



Sans face-to-face communication, clarify expectations early, avoid making assumptions and explain yourself very clearly



Manage Stress



Maintain a healthy mind and body by regular exercise, taking time out, and handling difficult situations with ease