As many as 80% of today’s generation sleep with their phones at night, but when it comes to talking over the phone professionally, most cannot do it, a research reveals.[i] Providing service over the phone requires special skills. A professional telephone operator needs to master their voice, telephone etiquette and problem solving skills to overcome the everyday challenges and create a perfect impression on clients. Here are the top 10 skills used by the finest telephone operators.
1 |
|
Gain mastery over telephone conversations by training your voice, controlling conversations and handling angry clients
|
2 |
|
Use the right tone, pitch and speed. Communicate with clarity and positivity
|
3 |
|
Listen actively to understand customer’s needs correctly and quickly
|
4 |
|
Resolve conflicts by identifying needs, suggesting solutions and remaining patient and positive
|
5 |
|
Use positive body language to feel confident and happy
|
6 |
|
Gain insight into emotions to keep yourself on top of difficult situations and people
|
7 |
|
Keep up your productivity by creating schedules, routines, using SMART goals and organising
|
8 |
|
Overcome cultural differences by showing respect, asking questions and providing extra support
|
9 |
Have basic knowledge of computers, including applications that you might use at work
|
|
10 |
|
Separate work from life, create separate goals for each, and spend time with yourself
|
Sources
[i] https://jive.com/resources/blog/phone-etiquette-workplace/
Comments are closed.