As many as 80% of today’s generation sleep with their phones at night, but when it comes to talking over the phone professionally, most cannot do it, a research reveals.[i] Providing service over the phone requires special skills. A professional telephone operator needs to master their voice, telephone etiquette and problem solving skills to overcome …
Telephone Skills Training
In most regular businesses, we use a combination of voice and text communications, both internally and externally. Each medium has its advantages and drawbacks
When on a call, never show frustration, irritation or anger, remain professional at all times. Cold calling requires great communication skills, as well as Presentation Skills.