Top 10 Skills in Supervision – Australia

Being a first-level supervisor is one of the most difficult, demanding and challenging jobs in any organisation, says Harvard Business Review.[i] A supervisor juggles many balls – managing, delegating, leading, resolving conflicts, motivating and more. To be able to supervise a team of any size and skill level, a common set of supervision skills is needed. Here are the top 10 skills that a supervisor needs to successfully supervise at any level.


1  Supervising Others


Know the qualities of winning supervisors and the management skills they use


2  Communication


Use clear and concise language to promote understanding


3 Leadership


Create common ground, encourage collaboration and keep the team motivated


4 Delegation


Know when and whom to delegate
5 Critical Thinking


Get to the root of problems, generate solutions and create a plan to implement them


6  Employee Motivation


Know how to use personal motivators, and help employees to grow and develop


7  Giving Feedback Constructively


Sandwich a negative feedback between two positives
8 Time Management


Set SMART goals, prioritise, delegate and create rituals to manage time


9  Conflict Resolution


Learn to identify individual needs, find common ground and suggest options to resolve the issue permanently


10 Communicating across Cultures


Develop a basic understanding of the other culture, notice non-verbal cues and show acceptance of the cultural differences