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Being a first-level supervisor is one of the most difficult, demanding and challenging jobs in any organisation, says Harvard Business Review.[i] A supervisor juggles many balls – managing, delegating, leading, resolving conflicts, motivating and more. To be able to supervise a team of any size and skill level, a common set of supervision skills is needed. Here are the top 10 skills that a supervisor needs to successfully supervise at any level.
| 1 | Supervising Others
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Know the qualities of winning supervisors and the management skills they use
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| 2 | Communication
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Use clear and concise language to promote understanding
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| 3 | Leadership
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Create common ground, encourage collaboration and keep the team motivated
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| 4 | Delegation
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Know when and whom to delegate |
| 5 | Critical Thinking
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Get to the root of problems, generate solutions and create a plan to implement them
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| 6 | Employee Motivation
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Know how to use personal motivators, and help employees to grow and develop
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| 7 | Giving Feedback Constructively
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Sandwich a negative feedback between two positives |
| 8 | Time Management
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Set SMART goals, prioritise, delegate and create rituals to manage time
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| 9 | Conflict Resolution
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Learn to identify individual needs, find common ground and suggest options to resolve the issue permanently
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| 10 | Communicating across Cultures
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Develop a basic understanding of the other culture, notice non-verbal cues and show acceptance of the cultural differences
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Sources
[i] https://hbr.org/1980/03/let-first-level-supervisors-do-their-job
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