Top 10 Skills for Building Emotional Intelligence – Australia

Emotional Intelligence can be the cause of success or failure in your job. TalentSmart tested emotional intelligence alongside 33 other important workplace skills, and found that emotional intelligence is the strongest predictor of performance responsible for 58% of job performance.[i]


They also found that 90% of top performers have high EQ and that they earn more – $29,000 more per year on an average – than people with a low degree of emotional intelligence.[i] The claim of Daniel Goleman that EQ is even more important than cognitive intelligence is now backed by research.[ii] Here are the top 10 skills for building emotional intelligence.


1 Practice Emotional Intelligence  Be aware of your changing emotions and spot the emotional mood and maturity of others 
2 Be Assertive Know when and how to be assertive without being rude or bossy 
3 Use Correct Body Language  Reveal positivity and openness through your body language 
4 Listen Actively Listen with focus to understand better 
5 Deliver Criticism Constructively  Use the feedback sandwich to criticise with care. Tailor your feedback according to personality type 
6 Influence & Persuade 


Know how to influence others by understanding their perspective and changing it 
7 Inter-Cultural Communication  Understand other cultures and gain cultural self-awareness 
8 Handle Difficult People  Use behavioral understanding, altering of perspective and coping techniques to handle difficult people and situations 
9 Be a Leader  Manage your and others’ emotions and behaviour to be the leader 
10 Become Resilient  Stay on top of life’s changes and challenges